Is repairability a swing factor for you when you shop for gadgets?
0. phoneArena 21 Mar 2012, 10:37 posted on
iFixit’s latest teardown of the iPad revealed an unconvenient truth for Apple and its design. It’s nothing new - the iPhone and the iPad suck at repairability…
This is a discussion for a news. To read the whole news, click here
2. andro. (Posts: 1960; Member since: 16 Sep 2011)
Ive very careful with my phones and all the phones Ive had had have a two year warranty anyhow so repair hasnt been an issue really.
But from day to day experience instore however it is quite evident how apples one year warranty cause so much grief for Ifans as a large percentage of iphones have the inherent trait of going faulty after the one year warranty has expired,problems like home button stops working,speaker/Mic failures and not turning back on following itunes syncs being the biggest culprits to name a few. Repairs ouside apple one year warranty are very expensive and seeing as most customers are in 18 or 24 month contracts upgrades are often not an option.
Looking at this buyers should be very savy as to what warranties are in phones and what repair factors are and companies which only offer basic warranties for high expense products should be thought over
11. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)
Funny because data shows iPhones have the lowest failure rates out of any phone. Meanwhile android phones have failure rates as high as 40%.
You're irrational hatred is not supported by the real world.
15. andro. (Posts: 1960; Member since: 16 Sep 2011)
Thats a nice figure you just made up in 40%,seeing as you are lying you should have made it more extravagant and said 60%,you'd still have looked as stupid mind you.
Sony recently stated their return rate was around 2%,Samsung similar. If you have read the PA article correctly and also my comment its not about phones which are classed as first day 'doa' but rather repairs over the lifetime of the device. You have no experience of iphones and repairs after the one year warranty has expired and apple sure as hell doesnt release those figures as:
1. They have given only a one year warranty and dont care about any faulty products outside this period unless the Ifans has 'purchased' second year warranty
and 2) Apple doesnt actually recieve these out of warranty phones as networks simply know out of warranty phones dont get repaired with out a large fee and in 99% of the cases the customer refuses the repair.
Most of these people with iphones faulty after 12 or 13 months have to rely on insurance claims or buy a replacemnt phone till the next upgrade is due. Many just buy a non contract iphone.
You of course with much phone industry experience know all this of course
24. JeffdaBeat (unregistered)
Actually, the Genius Bar will repair/replace a device even if it's out of warranty. If there is physical or liquid damage to the phone, Apple will usually replace the phone for the same price that you paid for your upgrade. Unless the phone is damaged beyond repair or lost, you can usually get a replacement for far cheaper than buying the phone full price new.
Any other manufacturer or carrier would direct you to paying full price to replace the device or, like you said, wait until the next upgrade.
But even given that, I do feel like some part of this has to be a user's responsibility. If I break my TV, Best Buy and Sumsung aren't going to replace it for cheap. It's my fault and I have to pay for it. Same with my car. Personal responsibility...
35. andro. (Posts: 1960; Member since: 16 Sep 2011)
Yes they Will repair the device outside warranty but as you said you said like i pointed out there is a charge and its generally around 199,which as you said is less than the cost payg price of a new handset but alot to ask when the device should have the 2 year warranty.
Asking a customer to pay 200 bucks for a phone to be repaired when they still nearly a year left to their upgrade does not get a nice response as the repair should be free with a proper 2 year warranty.
It is a good point against people signing 2 year contracts though
26. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)
Every phone maker gives a 1 year warranty. So how is it a negative that Apple has the same warranty as others. Also as Jeff pointed out, Apple is the only company that still helps you even if you're out of warranty.
31. hepresearch (unregistered)
In the past, I have always been more interested in being able to fix something myself... I have done impromptu repairs on an HTC Dash, a couple of old Nokias, a Nokia 9300, and software updates and custom mods on several others. I find that I still like the idea of being able to "DIY" it the way I want in terms of both software and hardware (I have a funny story about an old Nokia S40 featurephone that I managed to take the chipset and GSM radios from one and splice it into the chipset and CDMA/Analog radios of the other... I'll tell ya about it if I can ever get it to properly roam in all modes from the same boot-up... lol), but in today's atmosphere all electronics are becoming more disposable all of the time. It may be worth it to fix HAM radios and PC's or Mac's, but mobile devices seem to have become more expensive to fix than to just replace.
I voted that I like to be able to fix things, but in reality it hardly makes sense any more with the kind of mobile devices we see these days, and the one-year warranties seem sufficient to satisfy the repair-security needs of most people before they are planning to move to the next device.
34. andro. (Posts: 1960; Member since: 16 Sep 2011)
2 year warranty is European law anyhow,apple makes itself an exception on that. There are even 19.99 priced phones available with 2 year warranties.
Apple actually has been brought before the courts in Italy for example recently for not providing the legal 2 yr warranty and also for trying to charge ifans for actually getting a 2 year warranty.
3. protozeloz (Posts: 5378; Member since: 16 Sep 2010)
I personally do, not much tho but I give my stuff away, I want it to operate properly
4. rhinoceros (Posts: 33; Member since: 01 Mar 2012)
HAS always been a huge weakness for apple devices but doesn't stop the sheep. Carriers aren't allowed to trouble shoot their devices and they are never easy fixes. Hence their need to warranty swap for even minimal issues. Not great customer service but only option. Then after swapping you are sent to your carrier to swap esn numbers. Work at a Verizon near an apple store and you'll learn quick their customer service is trash because the so called geniuses constantly drop ball
8. MobileCaseReview (Posts: 241; Member since: 10 Feb 2012)
Apple devices are just as simple to fix as Samsung devices. Not complicated to change parts or change batteries. If you follow simple DIY's its cake for any smart phone. Most are built similarly in terms of engineering. Just saying. Also, I've had the same experience with VZW in the past, and the same goes for service at AT&T. Every store is different and has different facets of people. The same applies to all companies who offer customer service. With that being said, one store does not define the rest of the company. In other words, if the VZW store near me offers crap service, does that mean your store offers it too?
33. -box- (Posts: 3820; Member since: 04 Jan 2012)
@MobileCaseReview: iFixit would disagree with you. Granted, I've taken apart my sister's ipod touch 3 times to replace defective or damaged screens, but it's still pretty dumb how it's set up
9. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)
Apple always has the highest customer satisfaction ratings
23. JeffdaBeat (unregistered)
So...none of that is true...
Carriers are allowed to trouble shoot problems and will often try to do so if there is a software problem. Hardware issues are a different story, but are often handled the same way that the carrier would handle any other phone. For example, when I worked for AT&T, we had to call our warranty department and the customer would be mailed a phone. If they had an iPhone, we could send them to the local Apple Store. In the case that there was no Apple Store, there would still be a mailed replacement done by Apple. So at the very least, you got your phone at the same time anyone else would. At the most, you got it before.
The only company I know that repairs phone is Sprint. Both Verizon and AT&T have moved far from repairing the phones themselves, instead offering insurance through Asurion. If you get your phone fixed or swapped in the Apple Store, Apple also switches the service over so you don't have to go back to your carrier to reactivate your phone.
Plus, we are talking about repairability. Most folks who carry a smartphone don't know how to set up their email let alone fix their phone. So this is a non-issue for most.
5. 7thspaceman (Posts: 1099; Member since: 14 Feb 2011)
wow Apple I know you want to make your devices durable but in truth Some people drop Ipads some times rethink your device construction technology
30. christianqwerty (Posts: 460; Member since: 05 May 2011)
You just have to take care of your phone. I still have a first generation iPhone and a blackberry curve that runs perfectly. On the other hand, I had a Samsung focus that I didn't take care of, the screen is totally shattered an parts of glass have fallen out, but since the screen is built in with the digitizer or something, it cost 190$ to fix the screen.
6. maier9900 (Posts: 272; Member since: 17 Dec 2011)
It's because they're no experts when it comes to repairing an apple product. And no consumer should be able to repair their gadgets unless they know what they're doing... How many people know how to repair their cars ( not a lot ) they take it to a mechanic shop. How many people know how to fix their broken tv ( not a lot ) they take it to a tv repair shop. This story is ridiculous...makes no sense that the consumers' phones have to be easy to repair. Just take it back and voila, you either get an exchange or they'll repair it for you.
13. wumberpeb (Posts: 437; Member since: 14 Mar 2011)
That review was written by people who's entire career is based on taking things apart, so how are they not qualified? Their website doesn't say, but i'm sure they've got an entire industry of other brands and devices as a comparison, so if they rate it a 2 in terms of repair ability, how can you say they're not knowledgeable in Apple repair? Does it matter that they haven't worn an Apple Genius uniform and replaced a bad speakerphone?
Some folks were born to take things apart, and it doesn't take specific training to start to understand any mechanical or electrical object. Some work for iFixit, because I'm sure as hell not THAT good....
Also, consumers should not have to know how to repair their own devices. There's trained staff for that. However, Apple has designed some of their products to be so unfixable that something relatively simple to fix on an HTC Evo is an extreme undertaking on an iPhone (just an example). So they're forcing you to buy the extra AppleCare because after one year, with one year left on your 2 yr contract, should anything important break like an earpiece, its a lengthy and expensive repair. Making a device more repairable either makes the repair less expensive out of warranty OR it doesn't force the consumer's hand into purchasing extended service contracts for fear or having a DOA product at the 18 month mark
10. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)
Personally I don't care. I get Apple care and any issue I have is taken care of quickly and painlessly by Apple.
17. andro. (Posts: 1960; Member since: 16 Sep 2011)
Good for you,you pay apple for what is the legal free right of a 2 year warranty. Congradulations!
25. MobileCaseReview (Posts: 241; Member since: 10 Feb 2012)
2 year warranty's don't cover user damage such as water or dropped phones. Most of the time it covers hardware malfunctions or manufacturer defects. Which is why companies like ascurian offer their insurance services to carriers. Apple care is the the same type of insurance.
37. andro. (Posts: 1960; Member since: 16 Sep 2011)
Water damage is indeed the ultimate enemy of phones,and the main problem is people think its okay to answer their phone in the rain for instance then complain when their phone Is 'somehow water damaged'! It Will be interesting to see how apple much apple still charges for its apple care when it incorporates the likes of liquipel into their phones
27. drtech (banned) (Posts: 135; Member since: 16 Mar 2012)
Who gives a 2 year warranty? Not one company does free.
28. stealthd (Posts: 969; Member since: 12 Jun 2011)
There is no "legal free right" to a 2 year warranty.
36. andro. (Posts: 1960; Member since: 16 Sep 2011)
Just checking it there it does seem Americans dont have that legal right,its an Eu Law and directive and as such all phones in Europe come with a 2 year warranty except of course the iphone which apple only supplies one year with (you have to buy the second year) and the resulting problems from the iphones short warranty i have highighted.
12. JonBjSig (Posts: 176; Member since: 17 Nov 2011)
I'd like it to be easy to repair in case it broke for some reason, I replaced the display of my tablet when it broke.
16. Captain_Doug (Posts: 759; Member since: 10 Feb 2012)
I'd rather have a more sturdy phone than one that fixes easier. It's better to not break the device in the first place. I'd much rather invest $15-30 in a case upfront than $150-200 for insurance over the course of two years just to end up paying a deductible IF you end up using it or $100 to fiz a screen. I've fixed a few screens myself as well and an hour of my time and $30 is still not worth it. Get a case. Get a screen protector.
20. lvnmsamsng (Posts: 4; Member since: 21 Mar 2012)
You got that right Captain! Invest in some protection/accessories and save on the repairing.
18. Hildy (Posts: 33; Member since: 23 Nov 2011)
In general, I don't repair most components. However, I do expect to have devices long enough that the batteries need replacing. Plus, as one who is old enough to remember laptops, I would often carry a spare battery in case the installed battery got low. Therefore I look for devices with user replaceable batteries.
22. PAPINYC (Posts: 2313; Member since: 30 Jul 2011)
Apple doesn't want you to upgrade every 2 years (or so), they just want you to buy a brand new iDud every 2 years (or so); doesn't matter if it's the super-absorbent tAmpAd or the iWiFi only FaceTiming™ iPhone.
That's really the main reason Apple sCare is "Limited Only Service Repair" plan; Apple knows what will break and what will die first, they've designed it that way and they count on their mindless herd to not know any better. In the end, it's all about their on-going iScAm.
29. stealthd (Posts: 969; Member since: 12 Jun 2011)
You realize you just basically said "they don't want you to upgrade every 2 years, they just want you to upgrade every 2 years" right?
32. MobileCaseReview (Posts: 241; Member since: 10 Feb 2012)
I was just thinking the same thing Stealth. I was like wait a minute, am I reading this wrong?
38. warriorbeats (Posts: 21; Member since: 20 Mar 2012)
NO NOT AT ALL!!! If im paying that much money for a product i expect it not to need any repairs for at least 2 years. Than i'll just buy the next best product.
39. TheRetroReplay (Posts: 245; Member since: 20 Mar 2012)
Not really, I'm careful with my stuff, plus I get insurance just incase. And when I hand it off to someone else after an upgrade, its no longer my problem.
40. ceejei14 (Posts: 10; Member since: 29 Feb 2012)
I take care of my gadgets very seriously. But i feel like if it gets broken and subject for repair, the quality of the gadget might be compromised. So if that happens, i prepare myself to look and buy for a new one or a better model.
41. zaryab_hussain77 (Posts: 102; Member since: 30 Jun 2011)
got my galaxy s2.....after opening the box i realized that it was defective.......and got a big scratch inside the screen....now i am thinking of trying htc one x after release but i will never waste my fathers money by buying iphone.