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Is a fix coming for the Nokia Lumia 920's dust problem?

Posted: , by Alan F.

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Is a fix coming for the Nokia Lumia 920's dust problem?
While the Nokia Lumia 920 has not single-handedly advanced the Windows Phone platform to the heights that the Motorola DROID did for Android back in 2009, it has helped Windows Phone in the battle for third place with BlackBerry. Known for taking great pictures and videos, the phone is also becoming known for something else: dust. Apparently, dust is settling under the phone's front-facing camera and the proximity sensor. This can lead to dropped calls and could prevent users from punching up phone-related menus.

The front-facing camera on the Nokia Lumia 920 is attracting plenty of harmful dust

The front-facing camera on the Nokia Lumia 920 is attracting plenty of harmful dust

According to a source, Nokia does have a solution that not only will help new units of the phone, but will also help those models currently in use. The design flaw is being repaired by using a sheath that will be fitted around the front-facing camera and the proximity sensor. This way, the dust is kept away from the sensitive sensors. If the tipster's information is correct, while the sheath will appear on newer units out of the box, those who already own the phone will be able to run over to their local Nokia repair service and have the sheath applied.

There is no word on when Nokia will start offering the sheath, but keep your eyes right here. As soon as we know, you'll know.

source: WMPoweruser

29 Comments
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posted on 31 Mar 2013, 13:05 11

1. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Great good news fix is on its way!

Ole be waiting for the new Lumia 940 with WP9

posted on 31 Mar 2013, 13:06 3

3. UrbanPhantom (Posts: 948; Member since: 30 Oct 2012)


Speaking of dirt...

posted on 31 Mar 2013, 13:12 9

4. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)


Speaking with truth and love!
Why would I speak of dirt?
Still an ex Nokia fan here!

posted on 31 Mar 2013, 15:24

18. akki20892 (Posts: 2699; Member since: 04 Feb 2013)


i was, is, and will.........!!!

posted on 31 Mar 2013, 14:31 3

12. Sandro22 (Posts: 3; Member since: 31 Mar 2013)


Alan F always write about Wp, he is a Fanboy

posted on 31 Mar 2013, 14:32

14. Sandro22 (Posts: 3; Member since: 31 Mar 2013)


Want a Meego or Teazen

posted on 31 Mar 2013, 13:06 7

2. UrbanPhantom (Posts: 948; Member since: 30 Oct 2012)


I have a better solution - avoid dragging your Lumia 920 through the dirt, and wash your hands at least three times per day. Problem solved!

posted on 31 Mar 2013, 14:31

13. Sandro22 (Posts: 3; Member since: 31 Mar 2013)


Its not water resistant

posted on 31 Mar 2013, 15:19 4

16. TechBizJP08 (Posts: 491; Member since: 25 Mar 2013)


Sandro22 he said wash your hand not the mobile.. right?

posted on 31 Mar 2013, 13:15 3

5. darkvadervip (Posts: 275; Member since: 08 Dec 2010)


I had the same problem but I noticed that I kept my phone in my pocket a lot. If you pick the lint out of you pocket or area you have it in the problem is gone. Dirt wise I use computer wipes on my Lumia as well as my iPhone and they stay clean.

posted on 31 Mar 2013, 13:36 1

6. microsoftnokiawin (Posts: 769; Member since: 30 Mar 2012)


Why would you put your $800 phone anywhere near dirt in the 1st place

posted on 31 Mar 2013, 13:45 4

7. Joshing4fun (Posts: 1037; Member since: 13 Aug 2010)


Dirt and dust is everywhere bro...

posted on 31 Mar 2013, 14:05 3

9. HäckeMáte (Posts: 168; Member since: 28 Feb 2012)


umm you mean your hands? ...you do realize that hands are among the filthiest places to put you phone right?

dumbest comment I've read today.

posted on 31 Mar 2013, 13:55

8. evolutionqy7 (Posts: 38; Member since: 27 May 2011)


This used to happen with my HTC Titan too.

posted on 31 Mar 2013, 14:14 2

10. lyndon420 (Posts: 1642; Member since: 11 Jul 2012)


It's good that Nokia is offering a fix and demonstrating good customer service.

posted on 31 Mar 2013, 14:23 5

11. xperiaDROID (limited) (Posts: 4852; Member since: 08 Mar 2013)


They always have good customer service.

posted on 31 Mar 2013, 15:18 1

15. sbergman (Posts: 6; Member since: 26 Jan 2013)


Is this a problem for all 920s or just some pieces?

posted on 31 Mar 2013, 15:27 4

19. akki20892 (Posts: 2699; Member since: 04 Feb 2013)


don't worry dude.....it's a nokia and they will help u out if u have any problem with your device.......!!!

posted on 31 Mar 2013, 16:14

21. haseebzahid (Posts: 1775; Member since: 22 Feb 2012)


actully it happens to all phones but the dust is spooking more in 920 maybe

posted on 31 Mar 2013, 16:19 1

22. WPhater (Posts: 2; Member since: 31 Mar 2013)


A bad built product. All of there phones are having problems.

posted on 31 Mar 2013, 15:23 3

17. akki20892 (Posts: 2699; Member since: 04 Feb 2013)


Nokia u always listen your customer thankx a lot......!!! that's y i'm a nokia fan.

posted on 31 Mar 2013, 15:29 3

20. papss (Posts: 3458; Member since: 03 Sep 2012)


Mine does have some dust in there but its yet to affect anything

posted on 31 Mar 2013, 16:31 1

23. UrbanPhantom (Posts: 948; Member since: 30 Oct 2012)


Why is that topics that relate specially to WP are always full of worthless Android loving dogs who mutter pointless stupid comments?

posted on 31 Mar 2013, 21:37

25. rusticguy (Posts: 2811; Member since: 11 Aug 2012)


Dogs love to go wherever there are bitches around don't they?

posted on 01 Apr 2013, 10:39

27. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


but that makes no sense as your a bigger bitch then anyone else

you even have to have help when someones calls you on your bs

posted on 01 Apr 2013, 13:23

28. rusticguy (Posts: 2811; Member since: 11 Aug 2012)


Keep barking ... shoo!!!

posted on 01 Apr 2013, 13:28

29. chaoticrazor (Posts: 2347; Member since: 28 Aug 2012)


so now im a dog? well by your logic and comment then im allowed to stay here and comment as your a bitch and as you stated

''Dogs love to go wherever there are bitches around don't they?''

see i just used your own comment to reinforce mine. cheers for that lol

posted on 31 Mar 2013, 20:08 2

24. Timmehor (Posts: 599; Member since: 09 Mar 2013)


Nice Nokia! They treat their customers very well! ;)

posted on 01 Apr 2013, 02:30

26. dexter_jdr (Posts: 1010; Member since: 28 Jun 2012)


oh nice. free fix in nokia cares right?

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