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HTC says broken glass means Nexus One not for pocket

HTC says broken glass means Nexus One not for pocket

Posted: 05 Mar 2010, 12:27, by Alan F.

Categories: T-Mobile T-Mobile HTC HTC Unofficial Unofficial Android Android Touch Touch Bookmark

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This article contains unofficial information.

HTC says broken glass means Nexus One not for pocket

Crave recently had a problem with a Nexus One. It was suffering from BGS or Broken Glass Syndrome. A trip to the Doctor (HTC support) was in order and the Doc said that cracked glass was actually quite a common occurrence. The support guy said, ""Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," that this particular handset displayed. He also said that a small ding could gradually expand over time and become larger and larger. The support guy added that a common cause of cracked screens is the banging that a phone takes from keys when the unit is placed in a handbag. The N-One comes with neoprene case that is made to protect the handset from this type of damage. As far as how much the crack on CNET's Nexus One would cost to fix, HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone with T-Mobile's service. Despite the recent video we showed you of how the N-One goes through some rough tests to make sure it can hold up to daily use, the HTC support guy said, "People sometimes forget that they don't go in pockets." Not sure if we've ever seen that warning included with a phone before, but we now know better. As for CNET, they did get a new Nexus One courtesy of HTC.

HTC Nexus One Specifications | Review

source: CNETUK

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1. InstinctDemon posted on 20 Oct 2010, 01:45 0 0

That's what insurance is for, right?

5. artz1986 posted on 05 Mar 2010, 14:31 0 0

yea, if you bought it outright, other than that, why pay a monthly charge to then have to pay to get it replaced. Cell phone insurance is like car insurance but a 1000x worse...

8. rjt185 posted on 05 Mar 2010, 14:46 0 0

seriously...sometimes you're better off paying yourself that insurance monthly charge to put in a "savings" account. if you break your phone, bam, you're set. If you don't, you saved money.

9. doitall76 posted on 05 Mar 2010, 14:51 0 0

Why is car insurance bad?

10. rjt185 posted on 05 Mar 2010, 14:53 0 0

I don't think car insurance is bad. The industry itself, the players (Geico, Nationwide, etc), tend to take advantage of you ... specially when you fall into certain demographics where a few bad apples ruin it for the rest.

13. InstinctDemon posted on 05 Mar 2010, 15:20 0 0

Lemme see, Scenario One: Buy a phone for $179.00 with contract and have protection/insurance @ $7.00 per month, have the phone for 3 months, then "whammo" the screen breaks, you've only spent $21.00. Call the tech guys, they see the problem since you have protection/insurance, it gets fixed or replaced. Scenario two: Buy the phone for $379.00 with out contract (cause you don't want to be tied down) also with out insurance/protection (insurance is for suckers), put the money in "savings" $7.00, 3 months down the line, "whammo" the screen breaks, call the tech guys, sorry charlie, you're "S.O.L." since you have no insurance/protection, you gotta pay for the part, BAM $279.00 but hey you saved $21.00 from that insurance b.s. You really showed them!

14. artz1986 posted on 05 Mar 2010, 15:36 0 0

yea, that's if you break your phone after a couple months, but what are the chances of that happening. My gripe w/ insurance is that you still gotta pay a deductible to get a replacement even if you've had that same phone for over 2 years, you'll pay the same price that the kid who broke his phone after 2 months pays. That's how car insurance used to be, but slowly they're turning getting it right.

15. laceejay posted on 05 Mar 2010, 15:57 0 0

This has got to be the funniest comment yet. So much for trying to beat the "man".

22. rjt185 posted on 05 Mar 2010, 19:51 0 0

Too bad Asurion charges you to replace the phone ... $80 to replace an env Touch. So yeah ... if there wasn't a replacement fee, you'd be totally right ... but you're not.

30. jhoots posted on 07 Mar 2010, 12:52 0 0

for a broken screen you have to pay a deductable. meaning that even though you have insurance in order to replace it, the insurance company wants you to pay more. and for something like the N 0ne on T-Mobile its $130 deductable. and with insurance you dont get a new device you get a refurbished one that i gaurentee you will have all kinds of glitches and problems.

2. Steven58 posted on 05 Mar 2010, 13:52 0 0

oh boy.. I'm a pocket person. This is gonna be a major life change for me! ;)

6. herbiederb posted on 05 Mar 2010, 14:31 0 0

Glass or microwaves to the gonads... same difference.

3. biggles posted on 05 Mar 2010, 14:09 0 0

I'm sorry, but....huh? What, then, is the point of an ultra-slim phone if you can't keep in your pocket?

4. vzwman posted on 05 Mar 2010, 14:15 0 0

Faiillll Drrooooiiid

18. vzw fanman posted on 05 Mar 2010, 18:16 0 0

epic fail. DROOOOOOOOOOOOID

7. artz1986 posted on 05 Mar 2010, 14:34 0 0

sucks for kids who hate holsters...

11. ILOVEtechnology (unregistered) posted on 05 Mar 2010, 14:59 0 0

What's the whole point of a phone if you can't put it inside of your pocket. This phone in my opinion has failed badly. You can't have multi touch,broken glass, purchasing it from google. It has so much potential to be better than the iphone but failed. I think they rushed this phone. Google should have taken its time making it. Just like the new pad, they are having glass problems. I can't imagine spending 500 bucks and something breaking in months!

20. biggles posted on 05 Mar 2010, 19:15 0 0

Unless you're stuck in 2008, the N1 >>> iPhone right now. Maybe in July that will change, but knowing the incremental upgrades Jobs likes to push on users at full price, don't bet on it.

23. ILOVEtechnology (unregistered) posted on 05 Mar 2010, 22:27 0 0

how is it better?? THe OS on the iphone is amazing. I love the simple features thats easy to access. The phone hasn't sold 50 million phones it people didn't like it. Its touch screen is by far the best. Its the most responsive, the internet experience is amazing. I don't like the N1, the phone in my opinion has failed and amount of copies is garbage. You might like the phone but you have to admit, that it has not made expectation that google wanted.