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HTC says broken glass means Nexus One not for pocket

Posted: , by Alan F.

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This article contains unofficial information.

HTC says broken glass means Nexus One not for pocket
Crave recently had a problem with a Nexus One. It was suffering from BGS or Broken Glass Syndrome. A trip to the Doctor (HTC support) was in order and the Doc said that cracked glass was actually quite a common occurrence. The support guy said, ""Putting a phone in a tight pair of jeans and sitting down would usually cause the kind of damage," that this particular handset displayed. He also said that a small ding could gradually expand over time and become larger and larger. The support guy added that a common cause of cracked screens is the banging that a phone takes from keys when the unit is placed in a handbag. The N-One comes with neoprene case that is made to protect the handset from this type of damage. As far as how much the crack on CNET's Nexus One would cost to fix, HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone with T-Mobile's service. Despite the recent video we showed you of how the N-One goes through some rough tests to make sure it can hold up to daily use, the HTC support guy said, "People sometimes forget that they don't go in pockets." Not sure if we've ever seen that warning included with a phone before, but we now know better. As for CNET, they did get a new Nexus One courtesy of HTC.

HTC Nexus One Specifications | Review

source: CNETUK

HTC says broken glass means Nexus One not for pocket

31 Comments
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posted on 20 Oct 2010, 01:45

1. InstinctDemon (Posts: 74; Member since: 09 Nov 2009)


That's what insurance is for, right?

posted on 05 Mar 2010, 14:31

5. artz1986 (Posts: 453; Member since: 11 Mar 2009)


yea, if you bought it outright, other than that, why pay a monthly charge to then have to pay to get it replaced. Cell phone insurance is like car insurance but a 1000x worse...

posted on 05 Mar 2010, 14:46

8. rjt185 (Posts: 257; Member since: 11 Jun 2009)


seriously...sometimes you're better off paying yourself that insurance monthly charge to put in a "savings" account. if you break your phone, bam, you're set. If you don't, you saved money.

posted on 05 Mar 2010, 14:51

9. doitall76 (Posts: 17; Member since: 22 Nov 2009)


Why is car insurance bad?

posted on 05 Mar 2010, 14:53

10. rjt185 (Posts: 257; Member since: 11 Jun 2009)


I don't think car insurance is bad. The industry itself, the players (Geico, Nationwide, etc), tend to take advantage of you ... specially when you fall into certain demographics where a few bad apples ruin it for the rest.

posted on 05 Mar 2010, 15:20

13. InstinctDemon (Posts: 74; Member since: 09 Nov 2009)


Lemme see, Scenario One: Buy a phone for $179.00 with contract and have protection/insurance @ $7.00 per month, have the phone for 3 months, then "whammo" the screen breaks, you've only spent $21.00. Call the tech guys, they see the problem since you have protection/insurance, it gets fixed or replaced. Scenario two: Buy the phone for $379.00 with out contract (cause you don't want to be tied down) also with out insurance/protection (insurance is for suckers), put the money in "savings" $7.00, 3 months down the line, "whammo" the screen breaks, call the tech guys, sorry charlie, you're "S.O.L." since you have no insurance/protection, you gotta pay for the part, BAM $279.00 but hey you saved $21.00 from that insurance b.s. You really showed them!

posted on 05 Mar 2010, 15:36

14. artz1986 (Posts: 453; Member since: 11 Mar 2009)


yea, that's if you break your phone after a couple months, but what are the chances of that happening. My gripe w/ insurance is that you still gotta pay a deductible to get a replacement even if you've had that same phone for over 2 years, you'll pay the same price that the kid who broke his phone after 2 months pays. That's how car insurance used to be, but slowly they're turning getting it right.

posted on 05 Mar 2010, 15:57

15. laceejay (Posts: 12; Member since: 06 Oct 2009)


This has got to be the funniest comment yet. So much for trying to beat the "man".

posted on 05 Mar 2010, 19:51

22. rjt185 (Posts: 257; Member since: 11 Jun 2009)


Too bad Asurion charges you to replace the phone ... $80 to replace an env Touch. So yeah ... if there wasn't a replacement fee, you'd be totally right ... but you're not.

posted on 07 Mar 2010, 12:52

30. jhoots (Posts: 74; Member since: 13 Jan 2010)


for a broken screen you have to pay a deductable. meaning that even though you have insurance in order to replace it, the insurance company wants you to pay more. and for something like the N 0ne on T-Mobile its $130 deductable. and with insurance you dont get a new device you get a refurbished one that i gaurentee you will have all kinds of glitches and problems.

posted on 05 Mar 2010, 13:52

2. Steven58 (Posts: 62; Member since: 25 Nov 2009)


oh boy.. I'm a pocket person. This is gonna be a major life change for me! ;)

posted on 05 Mar 2010, 14:31

6. herbiederb (Posts: 275; Member since: 28 Jan 2010)


Glass or microwaves to the gonads... same difference.

posted on 05 Mar 2010, 14:09

3. biggles (Posts: 212; Member since: 15 Oct 2009)


I'm sorry, but....huh? What, then, is the point of an ultra-slim phone if you can't keep in your pocket?

posted on 05 Mar 2010, 14:15

4. vzwman (Posts: 385; Member since: 26 Oct 2009)


Faiillll Drrooooiiid

posted on 05 Mar 2010, 18:16

18. vzw fanman (Posts: 1971; Member since: 11 Dec 2008)


epic fail. DROOOOOOOOOOOOID

posted on 05 Mar 2010, 14:34

7. artz1986 (Posts: 453; Member since: 11 Mar 2009)


sucks for kids who hate holsters...

posted on 05 Mar 2010, 14:59

11. ILOVEtechnology (unregistered)


What's the whole point of a phone if you can't put it inside of your pocket. This phone in my opinion has failed badly. You can't have multi touch,broken glass, purchasing it from google. It has so much potential to be better than the iphone but failed. I think they rushed this phone. Google should have taken its time making it. Just like the new pad, they are having glass problems. I can't imagine spending 500 bucks and something breaking in months!

posted on 05 Mar 2010, 19:15

20. biggles (Posts: 212; Member since: 15 Oct 2009)


Unless you're stuck in 2008, the N1 >>> iPhone right now. Maybe in July that will change, but knowing the incremental upgrades Jobs likes to push on users at full price, don't bet on it.

posted on 05 Mar 2010, 22:27

23. ILOVEtechnology (unregistered)


how is it better?? THe OS on the iphone is amazing. I love the simple features thats easy to access. The phone hasn't sold 50 million phones it people didn't like it. Its touch screen is by far the best. Its the most responsive, the internet experience is amazing. I don't like the N1, the phone in my opinion has failed and amount of copies is garbage. You might like the phone but you have to admit, that it has not made expectation that google wanted.

posted on 05 Mar 2010, 22:28

24. ILOVEtechnology (unregistered)


I'm also excited to see the new windowns 7 os, that looks really good!!!!

posted on 07 Mar 2010, 10:09

28. phonedemocracy (Posts: 98; Member since: 30 Sep 2009)


The N1 has always had multitouch. It also has flash, which the iphone lacks. Iphone screens explode and break pretty often also.

posted on 05 Mar 2010, 15:09

12. jskrenes (Posts: 209; Member since: 11 Dec 2008)


" HTC support quoted 180 BP which is equivalent to $273 dollars, more than the $179 price for the phone" Don't you know the replacement/full retail value of the phone? It's not like you can just go get another for $179. Full retail on an N1 is around $550. I expect this kind of foolishness from my customers, but not here.

posted on 05 Mar 2010, 18:00

17. Cali_E (Posts: 196; Member since: 24 Sep 2008)


well said

posted on 05 Mar 2010, 16:46

16. DontHateOnS60 (Posts: 820; Member since: 20 Apr 2009)


What kind of stupid answer is that from HTC??

posted on 05 Mar 2010, 18:28

19. kilari (Posts: 49; Member since: 28 Oct 2009)


Stupid glass screens.

posted on 05 Mar 2010, 19:50

21. jogutier (Posts: 324; Member since: 12 Feb 2010)


I recall seeing a video showing how tuff this phone was made (on the htc website). they were even slightly bending the phone to show how the screen was resenting the bend with no cracks. wow, theres a sales person in every company. I think they should replace every nexus one for free for the first time since they misiturpreted it.

posted on 07 Mar 2010, 10:12

29. phonedemocracy (Posts: 98; Member since: 30 Sep 2009)


Its not HTC's fault that 250+ pounds of American fat ass pressure in a back pocket or sharp keys puncture the screen. I keep my phone in my side pockets, and always on the opposite side of my keys. Because its just f@$#(ing sense. And I don't even own a N1. Imo, if anyone keeps a phone in the back pocket and sits down, you kind of deserve what happens to your phone.

posted on 05 Mar 2010, 23:14

25. electro.livin (Posts: 17; Member since: 15 Feb 2010)


where the hell are you supposed to put your mobile phone if you cant put it in your pocket?. I never put keys are loose change in the same pocket as a phone anyway, common sense me thinks, but its a little worrying when the manufacturere says its not meant to be carried in pockets, maybe i should make a little strap for it and carry it round my neck!

posted on 06 Mar 2010, 01:55

26. sleepyjohnny (Posts: 151; Member since: 16 Dec 2009)


the phone CAN be put into your pocket... but for those people who are slightly larger than what their pants were designed for (creating TIGHT pockets), putting the phone in their, so its so tight that you have to really dig to get it out, will definitely cause damage when you sit down and cause the pocket to get even tighter. solution... put it in a case. most girls i know who wear skinny jeans put their phones in the but pocket and take it out when they sit, or just in their purses. and guys... welll if your jeans are that tight, thats a problem all itself.

posted on 06 Mar 2010, 10:25

27. behold--me (Posts: 650; Member since: 22 Jun 2009)


You gotta be kidding me. If the glass broke in ur pocket then that's not quality glass. That's stupid, but if this person had their phone in with something like their keys then they're the stupid ones. But what is HTC thinking??? Where the hell are u supposed to keep ur phone if not in your pocket???

posted on 29 Oct 2010, 14:55

31. cboss (unregistered)


http://www.dealextreme.com/details.dx/sku.40671
for the part
http://www.ifixit.com/Teardown/Nexus-One-Teardown/1654/1
how to fix

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