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HTC and Nokia get on Santa's nice list while Samsung is getting a lump of coal

Posted: , by Alan F.

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HTC and Nokia get on Santa's nice list while Samsung is getting a lump of coal
Habib Tannazi wanted his HTC Amaze 4G back. This was his second unit, with both models turning into bricks. The first time, WIND Mobile replaced his phone with a new HTC Amaze 4G after three months. The second time, he was forced to put up a $60 deposit for a loaner. When he heard that the cost to repair his second Amaze 4G would be $450, Tannazi decided just to return the loaner, get back his deposit, take back his broken phone and move on.

When Tannazi got to WIND to return his loaner, he was told that it had already been returned and the deposit given back in cash. Apparently a young WIND Mobile employee had entered in the system that the loaner was returned and pocketed the $60 deposit. And incredibly, when Tannazi confronted the rep who stole the money, he was asked if he could come back next week so that the employee could give him his $60 out of his next pay check. And then he was told the most amazing news of all. He couldn't get his broken phone back because no one knew where it was. Not wanting to pay $300 for a phone that was lost, Tannazi called customer service and was told to see if a deal could be worked out so that the employee who was handling his phone at the store would pay off the balance. Right.

Thoroughly frustrated, Habib Tannazi sat down and wrote out a long post on Reddit, and that is when a holiday miracle took place, one that they will be talking about for hundreds of years for a few weeks. Someone at HTC's PR firm read the Reddit message and...get this folks...sent him an HTC One for free. This is how you do the right think in a faceless world of huge multinational corporations. Kudos to HTC for taking the initiative to make things right. And this is the sort of thing that doesn't happen by accident. A company has to be ingrained with this type of thought process from the top down. 

The next story also has a happy ending, although not for one well-known Korean OEM. Last week, Richard Wygand of Vancouver woke up only to notice the strong smell of an electrical fire. He sees that the source of this is his Samsung Galaxy S4, burned beyond repair. The charger that came in the box with the phone had overloaded the lithium-ion cell inside the device, which came perilously close to starting a fire. When Wygand contacted Rogers, the carrier told him that the best thing to do would be to contact Samsung directly. Samsung asked for video evidence of the incendiary incident, and the video ended up on YouTube where it received 1,000,000 views.

In a letter to Wygand, Samsung agreed to give him the replacement he was owed for his charred Galaxy S4, with the proviso that he remove the video and stop talking and publicizing the incident. He refused to sign the letter and even posted a second YouTube video which also hit 1,000,000 views. Samsung finally sent him a phone, which he turned down, and the whole experience put the Korean OEM on Santa's naughty list.

But once again, a holiday miracle took place. Nokia, taking advantage of the situation, sent Wygand a brand new Nokia Lumia handset, which he did accept. Kudos here to Nokia.

We can see you gently wiping that tear away. We know that Nokia has done this kind of thing before. Back in October, we told you how it sent a Nokia Lumia 1020 to filmmaker Casey Niestat after Apple stole his footage about people waiting in line outside of Apple Stores before the launch of the Apple iPhone 5s and Apple iPhone 5c. As for HTC, let's hope this kind of good will continues even when the holiday season comes to an end.


source: Reddit, @ghostlyrich via MobileSyrup

84 Comments
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posted on 14 Dec 2013, 16:10 6

1. zuckerboy (Posts: 715; Member since: 22 Dec 2011)


interesting stories...

posted on 14 Dec 2013, 16:21

3. Topcat488 (Posts: 1046; Member since: 29 Sep 2012)


Well atleast Samsung tried to make things right by sending him a phone... On the other hand Apple just stole another person hard work and never gave him credit for it... Samsung gets coal, while Apples gift is found floating in the bathroom toilet i suppose.

posted on 14 Dec 2013, 16:48 6

6. zekes (Posts: 201; Member since: 14 Aug 2012)


shut the hell up apple wasn't even mentioned like that Samsung has quality control issueswhat apple was the stole damn video when Samsung wants to hide their quality control issues

posted on 14 Dec 2013, 17:18 1

12. thedarkside (Posts: 651; Member since: 30 Apr 2012)


run on sentence.

posted on 14 Dec 2013, 17:44 4

16. darkkjedii (Posts: 9349; Member since: 05 Feb 2011)


Dude this wasn't even about apple lol. You are so easy to see thru with your hatred of apple lmao, boy you suck.

posted on 14 Dec 2013, 18:54 2

23. zekes (Posts: 201; Member since: 14 Aug 2012)


Okay first off I love working out I love staying in and healthy Second I'm a geek I I know more then just iOS Windows phone and android lay off the McDonald's fries it makes you a fanboy lol jk but anyway I'm enjoying my space Gray iPad air with T-Mobile LTE

posted on 14 Dec 2013, 18:58 2

24. zekes (Posts: 201; Member since: 14 Aug 2012)


You know to stay in shape you need three things work out be persistent and have a lot of fanboys

posted on 16 Dec 2013, 01:56

81. rd_nest (Posts: 606; Member since: 06 Jun 2010)


dude, you also suck.

posted on 15 Dec 2013, 12:52

76. darkkjedii (Posts: 9349; Member since: 05 Feb 2011)


Topcat peace out "homie" lol. See ya in 7...

posted on 16 Dec 2013, 02:03

83. rd_nest (Posts: 606; Member since: 06 Jun 2010)


It's phonearena. which is paid by LG and Microsoft. All hate against Samsung and Apple.
No article about Nokia's corrupt practices in India. They have been avoiding taxes in India. Now they have to pay about $350 million to sell the factory to MS. If they're found guilty, they will eventually pay fine of more than 3billion.
But you won;t find these articles here. All because Phonearena is a site paid by MS and LG. Whoever pays them more will get more positive reviews and articles.
Do you recall the best phone as per PA? Yea, it was LG g2. Now tell me how is this site not corrupt??

posted on 15 Dec 2013, 00:56 1

58. Ashoaib (Posts: 667; Member since: 15 Nov 2013)


I never understand how such a so called bad company, cheap plastic, copy cat or whatever bla bla is the world's largest consumer electronic company and mobile company.. I have just seen few people just make their day bashing samsung, seems like they cant even go to toilet if they dont write something against samsung... why not bash apple which is a true monopolistic and capitalistic company and rob money out of fools by bragging that wonderfulness of apple which is normal

posted on 15 Dec 2013, 01:12 2

60. number29 (Posts: 131; Member since: 25 Jan 2013)


In my mind it's because Apple are worthy of their position in the market. Had Samsung not stolen the market leader's look and feel and created their own OS and ecosystem instead of using someone else's and slapping on a skin, I'd agree that they were worthy of their position in the market. However, given the path that they've taken and the choices that they've made, I don't think Samsung deserve their place in the market as they've taken all the easy options instead of doing what Apple does in making bold decisions.

posted on 15 Dec 2013, 12:33

71. 14545 (Posts: 992; Member since: 22 Nov 2011)


That comment doesn't make sense. If Samsung copied "their way to the top", then why didn't all the KIRF manufacturers move to the top? Clearly Samsung did something *right* to earn those sales year after year. So to make this comment shows your bias. Also, Apple has not made a "bold decision" since the creation of the app store. That is the only reason they were made so popular. If WinMo has created the "Windows Store" first, the second iPhone would have never been cared about. The only reason WinMo wasn't a success is because of the slight complexity to how it operated and inability to find apps and such without really being a "techie". One more thing on the whole worthy comment, if Samsung is so "unworthy", then how is it that TW is so differentiated from iOS now, and yet they are still one of the global smartphone leaders? I guess samsung didn't pave the way for larger screen phones? I guess they weren't the first to include a pen with their devices? Oh, and don't even get me started on the prior tech that apple begged, borrowed, or flat out stole. (there is a reason they had devices on the ban list till our wonderful politicians went all nationalistic.) So give me a break. I hate you idiot fanboys.

posted on 15 Dec 2013, 01:04

59. Ashoaib (Posts: 667; Member since: 15 Nov 2013)


I never understand how such a so called bad company, cheap plastic, copy cat or whatever bla bla is the world's largest consumer electronic company and mobile company.. I have just seen few people just make their day bashing samsung, seems like they cant even go to toilet if they dont write something against samsung... why not bash apple which is a true monopolistic and capitalistic company and rob money out of fools by bragging that wonderfulness of apple which is normal

posted on 15 Dec 2013, 01:22

61. Ashoaib (Posts: 667; Member since: 15 Nov 2013)


I never understand how such a so called bad company, cheap plastic, copy cat or whatever bla bla is the world's largest consumer electronic company and mobile company.. I have just seen few people just make their day bashing samsung, seems like they cant even go to toilet if they dont write something against samsung... why not bash apple which is a true monopolistic and capitalistic company and rob money out of fools by bragging that wonderfulness of apple which is normal

posted on 15 Dec 2013, 07:28 3

64. amats69 (Posts: 837; Member since: 12 Nov 2012)


I never understand why you need to flood the article with the same post..1 post is enough..

posted on 15 Dec 2013, 12:34

72. 14545 (Posts: 992; Member since: 22 Nov 2011)


I'm pretty sure that was an accident. Especially considering the time stamps are all the same.

posted on 14 Dec 2013, 16:15 4

2. Muayyad (Posts: 94; Member since: 05 Oct 2012)


They say Samsung is the best in hardware and customer service. Hmmmmm.

posted on 14 Dec 2013, 16:58 3

9. Mxyzptlk (limited) (Posts: 2846; Member since: 21 Apr 2012)


They're being delusional when they say that.

posted on 14 Dec 2013, 17:14 1

11. zekes (Posts: 201; Member since: 14 Aug 2012)


can people said Samsung had the best qualityI can see it Lol

posted on 16 Dec 2013, 01:57

82. rd_nest (Posts: 606; Member since: 06 Jun 2010)


remove that photo from your profile. you look like a retard.

posted on 14 Dec 2013, 16:31 3

4. amats69 (Posts: 837; Member since: 12 Nov 2012)


Samsung is best in hardware and customer service- says samsung fanboys :)

posted on 14 Dec 2013, 20:40 2

39. 14545 (Posts: 992; Member since: 22 Nov 2011)


I can't comment on Customer Service, but their hardware is better than my old HTC devices. Plus they have more value/features for the money than HTC. Not to mention the fact they are still the only one with an SD slot still. The only thing I can detract from Samsung is their radio qualities compared to HTC and Moto.

posted on 15 Dec 2013, 00:09

55. pwnarena (Posts: 721; Member since: 15 Feb 2013)


xperias have sd slots. china phones have sd slots.

sony sells tiny USB OTG drives if you don't have sd slots.

posted on 15 Dec 2013, 11:01

68. 14545 (Posts: 992; Member since: 22 Nov 2011)


Can't get an Xperia on VZW. Also, I don't want to carry two things with me on a daily basis. I like to have storage on my phone so I don't have to deal with loading and unloading things on my phone all the time.

Lastly, china phones are even more notorious for exploding than Samsung will ever be.

posted on 15 Dec 2013, 00:40

57. JakeLee (Posts: 372; Member since: 02 Nov 2013)


As long as they don't burn down your house.

posted on 15 Dec 2013, 07:00

62. amats69 (Posts: 837; Member since: 12 Nov 2012)


Oh...ok..... Lol

posted on 15 Dec 2013, 11:58

69. 14545 (Posts: 992; Member since: 22 Nov 2011)


Are you saying I'm wrong? Oh, ok....lol isn't an answer. I'm not a "fanboy" of a specific brand. I have had better luck and a better experience out of Samsung over HTC. (Especially after I switched to android.) My Touch Pro 2 was the last HTC device that I had that was good. I like moto, but I hate their refusal to even be open with the customer. Maybe that will eventually change under google, but I don't know. I would gladly jump ship to Moto if they would just give me an SD slot and open bootloader access.

posted on 14 Dec 2013, 16:32 7

5. Planterz (Posts: 250; Member since: 30 Apr 2012)


Stupid for Samsung (whatever rep/department/PR twit) to attempt to silence the unfortunate customer. They should have guessed that might backfire and have even worse consequences.

posted on 14 Dec 2013, 20:44

40. 14545 (Posts: 992; Member since: 22 Nov 2011)


This was probably Legals stupid decision. I'm sure regardless of what happens they have to go through legal to get it approved. However, any rational person would have done the same thing this guy did. Whomever actually followed through with the final approval of how to handle this should be fired. You NEVER try to act like a complete d!ck like this when your product is clearly defective. Blame third party chargers, batterys, whatever. But this was clearly an issue on samsungs end. They should have manned up and taken the lumps that came from it.

posted on 14 Dec 2013, 16:49 3

7. xtroid2k (Posts: 315; Member since: 11 Jan 2010)


The only reason why Sammy offered to finally send one wasn't as a kind gesture but as a means of covering its ass. Not cool. Nokia, I definitely think took advantage of a situation to do the right thing, however with an alternate motive: still nice. HTC did a kind gesture as it was on the. Onus of rogers to solve that problem.

posted on 14 Dec 2013, 17:19 3

14. takay0 (Posts: 142; Member since: 25 Mar 2012)


A friend of mine send his HTC to repair and it took them some time so they sensed him beast solo hd and HTC one for free

posted on 14 Dec 2013, 17:28 3

15. hurrycanger (Posts: 634; Member since: 01 Dec 2013)


Nokia is always "in the rescue".
Well, I hope my Galaxy Mega 6.3 gets into problems after a couple months so that I can post a video like this on youtube and get a Lumia 1320 from Nokia (or 1520 would be beast, lol).

posted on 14 Dec 2013, 17:44 3

17. amats69 (Posts: 837; Member since: 12 Nov 2012)


Obvoiusly nokia just take advantage of the situation...its a.win win situation by nokia and the guy who owns the burned s4..

posted on 14 Dec 2013, 18:01 1

20. Whateverman (Posts: 3162; Member since: 17 May 2009)


True, but I can't blame Nokia for taking advantage. That's really smart business.

posted on 14 Dec 2013, 18:07 3

21. darkkjedii (Posts: 9349; Member since: 05 Feb 2011)


Heck yeah it is, mobile tech is just like a playoff football game. Hit em hard, and try to make it for a loss. We PA'ers sit on PA all day bitchin at each other, but the big boys know what they're doing.

posted on 14 Dec 2013, 18:08

22. xoxoGeorges (Posts: 160; Member since: 11 Jul 2013)


I remember Nokia also doing something like that a while ago

posted on 14 Dec 2013, 20:07

34. TwentyWendy (banned) (Posts: 65; Member since: 12 Aug 2013)


Nokia student detected on YouTube, worst ad Nokia ever made

posted on 14 Dec 2013, 21:52 3

52. Taters (Posts: 2403; Member since: 28 Jan 2013)


And HTC and Nokia should be doing more than Samsung after purchases with all their gaps, overheating, dust under the camera, and dead pixels, weak gps signals etc. that their products have.

Simple math. Higher the quality control the less you have to worry about returns and defects. HTC and Nokia should have a whole lot of work left to do while Samsung is usually pretty good at launch.

posted on 15 Dec 2013, 07:33

65. amats69 (Posts: 837; Member since: 12 Nov 2012)


Lol Mr Taters is butthurt..lol....

posted on 15 Dec 2013, 12:46

75. 14545 (Posts: 992; Member since: 22 Nov 2011)


No, he is pretty accurate when it comes to HTC, if you bothered to look on XDA you would know that. I can't speak on nokia because I haven't owned a device from them since the old brick phones they used to have. But HTC is the worst when it comes to QC and even worst when it comes to product support after the sale. Just ask Jetstream, Evo View 4g, or Flyer customers.

posted on 15 Dec 2013, 14:25

77. Taters (Posts: 2403; Member since: 28 Jan 2013)


Not butthurt. Just the truth. Did you miss the article about how Samsung tests their manufacturing facilities? Of course you HTC morons won't admit it, but HTC is garbage and that's the truth.

posted on 14 Dec 2013, 22:52 1

53. SamDroid (Posts: 65; Member since: 14 Dec 2013)


Y'all just rant but Nuthn changes the fact that Samsung is the leading Smartphone maker in the world and their products are more interesting than Apple's s**t.

posted on 15 Dec 2013, 00:06 2

54. VZWuser76 (Posts: 992; Member since: 04 Mar 2010)


I guess I don't really see what Samsung did was so bad. When contacted, they asked for proof that the phone fried. What's wrong with that? There are plenty of people who have no problem scamming to get what they want. So the guy posts the video for everyone to see, which puts Samsung in a bad light. Never mind that just about every manufacturer has had a phone burn up. So when they offer a replacement they ask that he remove it. Again, why is that bad? If he leaves the video up, they've just shelled out $600 for bad publicity. So he posts another video. Sorry but when someone offers you something that valuable, you're not gonna take it? Worst case, put it on eBay or craigslist, then buy something else.

Not trying to be a conspiracy theorist, but it almost sounds like a scheme by Nokia. We've seen that they have no problem playing dirty with their ads. I'm not saying Samsung doesn't deserve it after paying people to bash on other companies. But it amazes me that everyone just accepts this at face value, when if the same thing happens with their own company of choice, they'd cry foul until they went horse.

I tried Samsung with the S3, & while it was good, Touchwiz killed it for me. So while I'm not a Samsung fanboy, there are elements to this story that don't feel right. Just my $.02.

posted on 15 Dec 2013, 00:36 2

56. JakeLee (Posts: 372; Member since: 02 Nov 2013)


Sammy always tries to silence the customers when something like this happens. - A company policy.

Besides, I'd also refuse another GS4 replacing a GS4 that almost turned my house into ashes, literally.

posted on 15 Dec 2013, 08:48

67. VZWuser76 (Posts: 992; Member since: 04 Mar 2010)


OK, so how are they any different from any other company in that respect? All these companies deny & ignore until they can't, then do the right thing when forced. This article is mainly about an astute PR person at each company who saw an opportunity for good publicity.

As to your second thought, like I said they could've put them on eBay or craigslist. They didn't have to use the replacement, sell it and buy something else. But to say that because a GS4 almost burned down your house, and the next one would do the same? How many GS4s are out there, and how many burned up? This was a fluke. I had a laptop burn up before, doesn't mean the company was crap. But you do realize that there is the potential for this any time you use electricity. The guy states he's been using it the same and never had a problem, but all it'd take is something in the charging port to short things out, or something getting into the end of the charging cable itself.

posted on 15 Dec 2013, 12:35

73. 14545 (Posts: 992; Member since: 22 Nov 2011)


Antenna gate anyone? Some people are so retarded.

posted on 15 Dec 2013, 20:52

78. JakeLee (Posts: 372; Member since: 02 Nov 2013)


To my knowledge, there are many companies that would have sent some of their higher ranked personnel to apologize in person and investigate such a serious incident.

Asking the victim for a video proof is arrogant, and requesting the removal of the YouTube video in return for a replacement is almost criminal.

My Korean buddy is telling me that Sammy has been that way all the time along in Korea.

There are two companies I absolutely avoid : Sammy and Olympus.
What do they have common? They both hit the back of my head with their after sales policies.

- Is a product bad? I made a bad decision.
- Is a product defective? Bad luck for me. It can happen to anyone.
- Is the customer service bad? WTF

Sammy backstabbed me with ditching the original GS1 with 2.3, and Olympus refused to replace/refund my defective digital camera out of the box.

You US people can refund pretty much everything recently purchased, but Olympus had such a sh*tty policy in my country.

posted on 15 Dec 2013, 22:50

79. JakeLee (Posts: 372; Member since: 02 Nov 2013)


The carrier is also to blame.

They should have contacted Sammy and requested professional investigation since it was such a serious incident and not a simple customer satisfaction case.

Sammy listens very carefully to the carriers.

posted on 15 Dec 2013, 07:41 2

66. Antonyjoseph (Posts: 208; Member since: 06 Apr 2013)


Samsung made a mistake in asking for video proof. They could have send a local sales guy to confirm it first hand and then personally apologised and handed over a new phone. I agree that you have to confirm these things but it should have been done with more finesse.

posted on 15 Dec 2013, 12:41

74. 14545 (Posts: 992; Member since: 22 Nov 2011)


Yeah, there is no doubt that Samsung screwed up the handling of this. Actually, if Samsung were smart they would have sent him a prepaid label and box to send the device to them to find a root cause of the incident. However, they should have already included a new device in the original response with an apology. Also, when something like that happens, you don't pretend like it didn't. You do your best as a company to make sure it doesn't happen again. However, I have no doubt that Apple would have handled this in the same regard, unlike their sh3ep above seem to want to ignore. I mean they have had numerous incidents of people being electrocuted and stuff and instead of fixing it their response is to have you pay more money for their chargers and act like it isn't their fault.

posted on 15 Dec 2013, 12:12

70. GrapeEyes (Posts: 243; Member since: 01 Sep 2013)


I just purchased a Nokia Lumia 2520 for £349

http://www.ebay.co.uk/itm/161175733684?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1439.l2649

So Lucky!!!

posted on 16 Dec 2013, 00:02

80. JMartin22 (Posts: 648; Member since: 30 Apr 2013)


This article is cherrypicking one individual's personal experience with a company, and I don't even know why they have the audacity to post something like this lol... I guess in the interest of fairness, they need to go post articles about the poor customer experience stories that one buyer for each OEM has. Even the all-mighty Apple.

posted on 16 Dec 2013, 04:10

84. supa_dupa (Posts: 44; Member since: 21 Dec 2012)


Poor Gnusmas...

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