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Google and Huawei sued over bootlooping and battery draining issues on the Nexus 6P

Posted: , by Alan F.

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Google and Huawei sued over bootlooping and battery draining issues on the Nexus 6P
We have seen so many of LG's high-end models become the target of lawsuits over issues with bootloops, that the reports are beginning to feel like one giant bootloop themselves. Previous models that are the subject of such class action suits include the LG G4, LG G5, LG V10, LG V20 and Nexus 5X. To that list we can now add the Nexus 6P. Manufactured by Huawei, the 2015 smartphone also has a tendency to fall into the endless bootloop cycle which makes the device useless. Besides the bootloop, the suit states that many Nexus 6P users have to deal with a battery that drains way too fast.

The targets of the suit are Huawei and Google. The former is being named for issues with the hardware of the Nexus 6P, while Google is being taken to task for problems with the software. The suit claims that these issues start to show up both before and after the expiration of each unit's warranty period. It also notes that some times the warranty is not being honored, and those lucky enough to be covered by it have had to wait days or weeks to receive a refurbished unit. And these previously owned models often suffer from the very same problems that the returned units have.

The lawsuit seeks class action status and was filed in a  Northern California federal court. The plaintiffs are calling out Huawei and Google for breach of warranty, fraud, unjust enrichment, and complain that various local and nationwide consumer laws were broken. Damages have not been specified at the moment. In the lawsuit, the plaintiffs argue that bootlooping turns the phone into a pricey paperweight. It also claims that neither Huawei or Google have made any public statements acknowledging the issues and, neither have taken responsibility for them. It also accuses Huawei and Google of refusing to repair damaged phones.

The court papers filed by the plaintiffs say that Huawei and Google knew, or should have known about the defects in advance, and failed to disclose them in order to keep selling the popular handset. Check out the papers by clicking on this link.

source: ArsTechnica

31 Comments
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posted on 20 Apr 2017, 22:25

1. kiko007 (Posts: 4765; Member since: 17 Feb 2016)


Google's been takin' more Ls than the Pacers as of late.

posted on 20 Apr 2017, 22:54 1

3. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


SMH, battery life is always the biggest issue for me with mobile devices, and I am very disappointed with my 6P's battery life. I know it can do better if they were to actually make an honest effort to properly implement Doze.

posted on 20 Apr 2017, 23:01 1

4. Mxyzptlk (Posts: 16223; Member since: 21 Apr 2012)


I have to agree Scott. When I first got the 6P, the battery life was fantastic. I was able to last the entire day and get home with maybe about 60% battery life. Lately though, I've been getting much lower than what I normally get. It's not anything that kills the battery, but I feel like it could be better.

posted on 20 Apr 2017, 23:12 1

6. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


Absolutely man! If I bothered to look up past posts of mine, I know I was bragging about being at 50% + at the end of a full day.

posted on 20 Apr 2017, 23:12 1

7. kiko007 (Posts: 4765; Member since: 17 Feb 2016)


I don't think Doze is the problem. Over in the 6P reddit thread there's speculation that the batteries are degrading way quicker than they should. On the Brightside Google has been handing out refurbs to some of those affected. Maybe hit them up, can't hurt to try.

posted on 20 Apr 2017, 23:21 1

9. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


Hmm... I might actually do that, if I can, I never bought the warranty, but battery issues might qualify as a product defect and not a repair... I'm not sure if that'll make a difference. I have had the device power down with 20% juice left (tough that was a one-time occurrence). I'm just a little apprehensive because some of the refurbished devices have been reported to have similar issues, and I would be truly upset if I got one that had a boot loop issue.

posted on 20 Apr 2017, 23:31

10. kiko007 (Posts: 4765; Member since: 17 Feb 2016)


Yeah... really tough spot to be in. Could always get the battery replaced or flash back to marshmallow. Beauty of having a Nexus is software flexibility.

posted on 20 Apr 2017, 23:36

11. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


.... Ha ha ha, it could be that I'm enrolled in their beta testing program. Maybe I should opt out and see if that makes a difference. lol, I forgot all about that.

posted on 21 Apr 2017, 00:22

15. ullokey (Posts: 81; Member since: 28 Jul 2015)


The battery on my phone started dying, barely 2 hours of SoT and would be a surprise if lasted through the lunch break.
Google refunded my money back, i promptly got myself a Z Play

posted on 21 Apr 2017, 00:35

18. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


The Z Play looks like an awesome phone, though I still think I'm going to hold off on Motorola phones until I know what Lenovo's long-term plan is for the brand.

posted on 21 Apr 2017, 03:08 1

22. epdm2be (Posts: 601; Member since: 20 Apr 2012)


The 6P is almost 2 years old and it's obvious that batteries degrade over time. Sure, modern batteries should last at least 2 or perhaps even 3 years but alas. Hence why many of us want user-replaceable batteries. And no, powerbanks wont help as they can't be used as primary battery but (try) recharge the primary battery. But a lot of stupid users don't understand this. So to Google and all those greedy manufacturers: give back replaceable batteries, dammit!

posted on 20 Apr 2017, 22:52 1

2. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


I know not of this boot loop problem, but I will admit that I am sorely disappointed in the battery life of my Nexus 6P. Especially with alleged advancements with Doze, I never saw any increase in longevity, in fact, I have seen a steady decline and it's far too soon to expect the battery to go bad. I am a casual smartphone user, while I'm at work I hardly ever touch the thing, but it's not uncommon for it to be nearly dead towards the end of my 8-hour shift. I find this unacceptable.

posted on 20 Apr 2017, 23:05

5. Mxyzptlk (Posts: 16223; Member since: 21 Apr 2012)


I have to say, Google and Huawei deserve to be called out for this. While I have had my 6P freeze up and reboot, I haven't had the Bootloop issue. However, I did have to force it to restart once after getting a security update. It just stayed stuck on the Google screen.

I love the 6P, one of the best phones ever. But there are far too many stories out there for it to be overlooked and Google and Huawei both should be punished for ignoring such a critical issue.

posted on 20 Apr 2017, 23:16 1

8. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


Yeah, the phone is still awesome, it's holding up much better than my past phones, I could easily hold on to it for another year or two, but battery life needs to meet expectations. Google has made statements with the unveiling of all their new OS releases that they're working to improve battery life but I'm just not seeing it.

posted on 20 Apr 2017, 23:42

12. Marienx (Posts: 88; Member since: 27 Aug 2013)


This is bs.. My 6p battery is doing amazing.... and I've been using this phone since January last year. z

I'll tell you what the problem really is.... Ppl would have really good battery, but then they start downloading apps after apps and those apps are the reason the phone's battery life changes and for the worst. Stop downloading crappy ass games and watch your battery for every app you download.

posted on 20 Apr 2017, 23:52

13. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


It's BS because your phone is unaffected? That's a genius statement s\, I suppose that because one Note 7 didn't blow up then there never really was an issue and that it was recalled for nothing.

posted on 21 Apr 2017, 03:15

23. epdm2be (Posts: 601; Member since: 20 Apr 2012)


Not to mention the crappy Google apps and services themselves!!! I keep removing that bloody newer google-services as it breaks some if the (older) inbuilt apps and doesn't add anything significantly better. The same with that goddamned play-store. It is crazy that these 2 s**t apps can't be prohibited to upgrade themselves without root which in turn prohibit other apps drom working.

posted on 21 Apr 2017, 00:05

14. Bondurant (Posts: 526; Member since: 04 Jun 2014)


Fat guys and their first world problems.

posted on 21 Apr 2017, 00:23 1

16. MartyK (Posts: 906; Member since: 11 Apr 2012)


The N6P still have one of the best speakers. Wish Google make another phone like this with front facing speakers .

posted on 21 Apr 2017, 00:30 1

17. Scott93274 (Posts: 5217; Member since: 06 Aug 2013)


No joke, I do yard work while playing music on my phone with it in my pocket, the sound is still loud and clear.

posted on 4 days ago, 09:35

26. AnnDroid (Posts: 56; Member since: 02 Aug 2011)


Love the speakers. I listen to podcasts while outdoors and can hear very well. I still love my 6P, but the battery doesn't hold up to my use. In comparison, my husband is using my old Note 2, which when I had it, I had to change out the battery twice a day. Under his use, he charges the phone every few days, if not longer.
My point is, I think people who purchased the 6P are generally power users and the phone is now 1.5 years old.
If only the next Pixel has a huge battery. I'd take a thicker phone for all day use.

posted on 4 days ago, 11:14

27. MartyK (Posts: 906; Member since: 11 Apr 2012)


I know! Even when you're at home alone on a call! It really comes in handed.
I rooted mines (Thanks XDA) for way more volume

posted on 21 Apr 2017, 01:04

19. limporgyuk (Posts: 287; Member since: 06 Nov 2013)


Only in America, how can you sue a company for a piece of hardware that slightly doesn't work properly. My washing machine makes a funny noise at full spin, it doesn't mean I'll take the manufacturer to court. BTW my 6P has had no issues whatsoever

posted on 4 days ago, 15:28

29. HOAGSOBJ (Posts: 2; Member since: 4 days ago)


Lol get out and stay away or leave, butter cup.

posted on 21 Apr 2017, 01:07

20. SleeperOne (Posts: 360; Member since: 25 Feb 2017)


What's the deal with the 6P folding like wet cardboard? Is that still a thing?

posted on 21 Apr 2017, 01:08

21. SheepdogElite (Posts: 6; Member since: 27 Jan 2012)


Nexus 6p is still my most disappointing device since my Verizon Galaxy nexus. I wanna buy a pixel, but not after this dumpster fire. Broken trim around the screen, a bevy of chips and scratches from life in a case, and 60% battery before I have to plug in our roll the dice. At least the software is up to date....

posted on 21 Apr 2017, 05:06

24. DellB (Posts: 22; Member since: 07 Jun 2015)


I got a Nexus 6p from Amazon (NGP stores on Amazon precisely) and had it shipped to me in Nigeria. After 8 months of use, it entered the dreaded bootloop.
I contacted NGP stores and they asked me to send it back for repair or replacement. Spent a small fortune sending it back to them in the US only for them to complain that they can't do anything because the camera visor is cracked (it cracked on its own after about 2 months of use), and that it had some wear on it. The wear they referred to was just little bumps and scratches on the frame as to be expected from a device that has been in use for 8 months. The screen is in pristine condition as I had a screen protector on it.
I explained that I returned the device because of the bootloop and not the cracked visor or the bumps. Those did not affect the proper functioning of the device. Yet, they refused to have it fixed. I feel cheated and manipulated as I spent a good fortune buying the phone. Coming from someone who have owned the Nexus 4, Nexus 5 and now Nexus 6p, I promised myself never to buy another Google or Huawei product ever again.

posted on 4 days ago, 07:36

25. jddunkley (Posts: 1; Member since: 4 days ago)


Don't think I have publicly added my own battery frustrations anywhere online, but I get the battery drain issue probably 2-3 times a week. And it always seems to happen when I get the low battery chirp at 15%, but instead the warning says 0% and it powers down.

Two nights ago I was right next to my charger and I plugged my phone in as soon as it happened. Guess what, battery icon in the top right corner all of a sudden showed 24% but the "Powering down..." persisted and I had to let it charge so it thought it had more battery then power it back on.

It's unbelievable they haven't found a solution. It's so easy to reproduce I'm sure they could debug it...

posted on 4 days ago, 15:25

28. HOAGSOBJ (Posts: 2; Member since: 4 days ago)


I'm thrilled I saw this!! This explains why I had to charge my phone 5 times a day and it took 4 hours to charge. Not my after market cables, heavy phone usage but the freaking phone!! I'm relieved. Now, I'm rocking my S8+ and haven't even used 50% of the battery throughout the entire day and it takes just an hour to charge, like normal. I wish I saw this earlier. I want a refund for my sam 6p!

posted on 4 days ago, 20:17

30. billperrotta (Posts: 2; Member since: 4 days ago)


5 times a day? 4 hours to charge? Shannanigans. Even when my phone loses power quickly it doesn't take more than two hours to charge. Most of the posts are total BS. Android is not for the mentally challenged.

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