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Future Shop and Best Buy Canada customers open up their Apple iPad 2 box to find a slab of clay

Posted: , by Alan F.

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Future Shop and Best Buy Canada customers open up their Apple iPad 2 box to find a slab of clay
You go to a Future Shop or Best Buy location in Vancouver, Canada looking to buy the Apple iPad 2. You put down your money, receive what appears to be a sealed box, and take it home. With your heart pumping, you feel the excitement of the moment as you open the box to reveal your brand new...slab of clay. This story was repeated about ten times in the Canadian city. Both Future Shop and Best Buy are conducting full-scale investigations. Future Shop spokesman Elliott Chun said, "It really saddens Future Shop to know that people stoop to this type of level to be opportunistic and make money in this sort of organized way… Customers don’t expect to receive this kind of product from Future Shop, so it’s a very serious matter and something we are addressing right away for anyone who has been impacted."

So how can this happen? It is a simple process. Someone buys an Apple iPad 2 from one of the two stores, takes out the tablet and puts in a clay slab with a similar weight. He seals the box and returns it to the store, getting back his original investment in the scheme. The box is put back on the shelf, waiting for an unsuspecting buyer. The scam apparently started earlier this month and it makes us wonder about the return policy at those stores.

Here's how the fraud played out for one couple. Mark Sandhu paid $620 for what he thought was the Apple iPad 2. Sandhu was buying the tablet as a Christmas present for his wife. When they opened the box on Christmas Eve, Mark's wife Sundee originally thought that the clay, which was flattened into the shape of a tablet and put inside a ziploc bag, was a protective layer. Mr. Sandhu said, "My wife was excited when she saw this, [saying] ‘oh my God they take care of their stuff,' and then we saw this …and that kind of threw us off a little," adding that there was also a clay cube where the charger should be in the box. He added, "I was shocked. I did not expect this from Future Shop. When you purchase something from there you expect the product to be there."

The worst part of the story took place when Mr. Sandhu brought the clay slab and the package back to the Future Shop and said he was treated like a criminal by the female manager. He contacted the retailer's management, Apple and the police but no one seemed to take an interest until he contacted CTV. Future Shop then got involved in the case and realized that it happened ten times in the metro Vancouver area at Future Shop and Best Buy locations.

While the Sandhu family got their money back and got a Apple iPad 2 for free, Mr. Sandhu said that he will never make another purchase at a Future Shop again.

source: CTV via MobileSyrup 

At least ten Apple iPad 2 buyers in Vancouver got this inside the box instead of the tablet

At least ten Apple iPad 2 buyers in Vancouver got this inside the box instead of the tablet


13 Comments
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posted on 18 Jan 2012, 00:52 4

1. SamoaJoe (Posts: 10; Member since: 07 Jan 2012)


I'm gonna be completely honest, I think that's kind of funny. I would just shrug it off and expect a new iPad 2...I dunno about anyone else.

posted on 18 Jan 2012, 07:36 2

7. iKingTrust (banned) (Posts: 716; Member since: 27 Jul 2011)


lmao. yea I would too. But this scam was happening in the US like 6 months ago. The boxes were swapped by a 3rd party not the best buy. But it could also be an inside job.

posted on 18 Jan 2012, 01:32

2. Sniggly (Posts: 6481; Member since: 05 Dec 2009)


I don't exactly blame the manager for being skeptical of his story; I mean, even at our store we get people who try to fraudulently game the system. I mean, if she was completely rude about it then she overstepped her bounds, but this is the first time I've ever heard of this kind of scam being pulled.

posted on 18 Jan 2012, 01:37 2

3. SamoaJoe (Posts: 10; Member since: 07 Jan 2012)


My store would have just returned it without thinking...they returned a broken 70" Sharp Aquos without even turning the TV on. Turned out to be completely broken. (I work at Best Buy, specifically Mobile)

posted on 18 Jan 2012, 01:59 6

4. Doakie (Posts: 843; Member since: 06 May 2009)


This will teach them. They should have bought a Galaxy Tab 10.1. :-D

posted on 18 Jan 2012, 02:41 3

5. ivanko34 (Posts: 617; Member since: 04 Sep 2011)


Apple customers can make the difference ?
Is there a statistic showing how many apple customers believe what they have in hand is not a slab of clay ?

posted on 18 Jan 2012, 09:51

10. Tux4g63 (Posts: 114; Member since: 21 Oct 2011)


Most expensive clay. Ever.

posted on 18 Jan 2012, 04:14

6. thelegend6657 (unregistered)


This type of people are evil . This is stealing . Buying an iPad while returning it with a box of clay , how do your mother teach you ?

posted on 18 Jan 2012, 08:01 1

8. eaxvac (Posts: 328; Member since: 15 Jan 2012)


cool s**t

posted on 18 Jan 2012, 08:21 4

9. messiah (Posts: 433; Member since: 19 Feb 2010)


Iclay..... apple will patent this.

posted on 18 Jan 2012, 13:43 1

11. SlimSoulja86 (Posts: 642; Member since: 03 Nov 2011)


lol messiah! Hehehehe

And sue every company that make one of those kids' glay stuff

posted on 18 Jan 2012, 13:58

12. remixfa (Posts: 13902; Member since: 19 Dec 2008)


ok.. wait.. lets break this down.

dude buys an ipad
dude removes ipad, inserts clay slab..
dude returns ipad and gets full refund
company PUTS IPAD BACK ON SHELF to resell it.

ok. am i the only one that noticed.
1) why didnt the store clerk check the box before the return?
2) why didnt they open the box to perform a factory wipe on the device? who knows what would have been on it had it been a real ipad
3) WHY ARE THEY RESELLING USED EQUIPMENT AS NEW EQUIPMENT!?!?

posted on 18 Jan 2012, 14:18

13. iHateCrapple (Posts: 734; Member since: 12 Feb 2010)


They said the box was resealed. If someone brought in a sealed box and wanted to return it, would you think twice about it? Of course you would after reading this article, but on any regular day I probably wouldn't give it a second guess. And it's not hard to find a vaccuum sealer that could handle the job. I've even seen "mom and pop" video shops reseal videos with plastic and what looked like an industrial hair dryer.

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