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Free case for HTC EVO 4G LTE buyers who put up with the delay from Customs

Free case for HTC EVO 4G LTE buyers who put up with the delay from Customs
Those who pre-ordered the HTC EVO 4G LTE had to deal with an unexpected delay when the phone along with the HTC One X (AT&T model) was prevented from entering the U.S. by Customs. The reason, as you probably know now, is that the ITC had issued an exclusion order against certain HTC devices preventing them from entering the States starting April 19th. The whole thing started from a court ruling that said the Taiwan based manufacturer had infringed on Apple's patents.

The apology letter and the free case offered to those who pre-ordered the HTC EVO 4G LTE

The apology letter and the free case offered to those who pre-ordered the HTC EVO 4G LTE

HTC had actually made a huge change to the software in its phones headed for the States by shipping the units with a workaround instead of the infringing software. We're not sure if this clever move by HTC was the key that unlocked the door and allowed the phones to enter the U.S., but the bottom line is that both models are now making their way into the states. And some of those who received the once banned HTC EVO 4G LTE have received a package with more than just the phone. Sprint has told The Verge that everyone who had pre-ordered the phone will receive a letter of apology from Sprint, and a free HTC TPU case. Sprint said that its customers should be surprised and delighted and no, the case cannot be exchanged for another accessory (still surprised and delighted?). While that covers those who pre-ordered the HTC EVO 4G LTE via Sprint, what about those who walked into Best Buy and picked up their pre-ordered phone. Any apology from the big box retailer?
"HTC and Sprint want to thank you for your patience as we know you have been anticipating the arrival of your new HTC Evo 4G LTE. Please accept this phone accessory as a small token of our appreciation and thanks."-Letter from Sprint to those who pre-ordered the HTC EVO 4G LTE
With other models possibly getting stopped at the border, the carriers and retailers better start taking out paper and pen to write apologies. At the same time, they should also best be ordering a few thousand gross of new cases just in case U.S. Customs has to act tough again.

source: TheVerge via Phandroid

16 Comments
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posted on 26 May 2012, 02:05 12

1. kach22 (Posts: 106; Member since: 04 Nov 2011)


Well done HTC. A small gesture of appreciation means a lot.
Surprised why PA didn't mention Apple's nasty interference resulting in this delay.

posted on 26 May 2012, 03:17 1

2. Mxyzptlk (Posts: 3211; Member since: 21 Apr 2012)


It's not Apple's fault just because HTC can't stop infringing on patents.

posted on 26 May 2012, 05:16 7

4. GENARAL.LEVY (banned) (Posts: 93; Member since: 17 Apr 2012)


Apple are patent Trolls. They stole what does not belong to
them!

posted on 26 May 2012, 08:16 6

5. kach22 (Posts: 106; Member since: 04 Nov 2011)


Funny what people think of this patent. Something Which was avaliable long before oneX and smartphone users were enjoying this. Apple used their power to exploit the broken patent system and using this when they felt threatened by a much superior device. They didn't do this with oneS which was available before. Anyway they got a fat slap on their sorry cheek only more to be followed later on. HTCs going to use this in their promo, "the device that Apple didn't want you to have".

posted on 26 May 2012, 08:52 5

6. Commentator (Posts: 2292; Member since: 16 Aug 2011)


HTC was found completely innocent of patent infringement, which makes you either an uninformed moron or a lying moron.

posted on 26 May 2012, 10:13 3

8. BREvenson (Posts: 204; Member since: 17 May 2012)


Well, it seems HTC did stop infringing on patents, because the phone passed Customs and it's on its way to stores. Apple saw the EVO LTE (and the One X) as a threat to them...they tried using their patents and the government to block the phone, but it didn't work. Nothing but a waste of time.

It must be tough for you to see the release of yet another phone that is superior to the iPhone. I can't imagine how much it hurts...

posted on 28 May 2012, 13:39

16. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


I said it at the beginning of this mess, this was just a move by Apple to stop competition, notice how the one s wasn't stopped? It went to t mo, the one x is going to ATT and sprint, I'm guessing the guys at Apple know this isn't good for them.

posted on 26 May 2012, 08:53 3

7. Commentator (Posts: 2292; Member since: 16 Aug 2011)


From all appearances, this is a gesture of appreciation by Sprint, not HTC. Any screw-up in delivery after Monday is entirely on Sprint, and there apparently have been a lot of screw-ups, considering the phone isn't even available in stores yet. I have no idea why Best Buy in-store preorders are available before Sprint in-store preorders.

posted on 26 May 2012, 04:00 1

3. wendygarett (unregistered)


We want free beats earbuds!!!!

posted on 26 May 2012, 10:21 2

9. joebklyn (Posts: 8; Member since: 02 May 2011)


@ general levy , For your info Apple stole from palm ,as far as touch screen technology.

posted on 26 May 2012, 13:13

12. thedarkside (Posts: 652; Member since: 30 Apr 2012)


this is the most ridiculous thing ive ever heard. if this is true then why did palm suffer a horrible death. lol silly palmboy.

posted on 26 May 2012, 21:29

13. parkwaydr (Posts: 572; Member since: 07 Sep 2011)


Actually, they stole it from LG( first gen Prada)

posted on 26 May 2012, 12:10

10. Mxyzptlk (Posts: 3211; Member since: 21 Apr 2012)


So according to Android fans it's ok for Google to borrow and steal patented technology for their OS? I miss the time when Google used to be original.

posted on 26 May 2012, 12:52

11. sprockkets (Posts: 1075; Member since: 16 Jan 2012)


I hope the letter specifically mentions who is ultimately to blame for this mess.

posted on 27 May 2012, 12:19 1

14. moofoodooloo (Posts: 137; Member since: 04 Jan 2011)


Oh don't worry, it won't. Sprint is in no position to throw Apple under any sort of bus.

posted on 28 May 2012, 07:58 1

15. joebklyn (Posts: 8; Member since: 02 May 2011)


The reason palm did not survive also Nokia . They were stuck on the Windows format,and did not change with the times. The one that really dropped the ball was Nokia,they were #1 a while back.But if you look back Palm did have the touch screen first,but like I said,they did not keep up with the technology.

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