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For the sixth consecutive year, survey says Verizon Wireless customers are the most satisfied

Posted: , by Alan F.

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For the sixth consecutive year, survey says Verizon Wireless customers are the most satisfied
For the sixth consecutive year, Verizon Wireless customers are the most satisfied in the industry, according to the American Customer Satisfaction Index survey. The index is compiled by the Stephen M. Ross Business School at the University of Michigan and shows that Verizon Wireless not only scored above the competition in customer satisfaction, but also increased its score 3% over last year. The carrier has had the lowest churn rate among cellular networking firms over the last 18 quarters including the 1.47 figure for the first quarter of 2009. The survey also showed that the entire wireless industry received its highest marks ever for customer satisfaction. Does everybody agree about that?

source: Verizon Wireless

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posted on 20 Oct 2010, 01:43

1. techie123 (Posts: 54; Member since: 25 Mar 2009)


There is no doubt, for those who care mostly about coverage and call quality, Verizon is the best. But I do wish they had better phone selection - i.e. the iPhone. They have a couple of iPhone like devices, but nothing comes close to the iPhone's ease of use and application selection. Everyone I know who has switched from Verizon to ATT recently has done it for the iPhone. If Verizon had the iPhone, ATT would be dead.

posted on 21 May 2009, 06:33

2. belve14 (Posts: 113; Member since: 31 Mar 2009)


I agree with you techie...at&t isnt horrible like T-mobile. But without the Iphone they remind of a higher priced T-mobile lol

posted on 21 May 2009, 09:45

7. secondcor517 (Posts: 94; Member since: 06 Oct 2008)


i disagree techie. where can you find a better span of phones. there is something for everyone at VZ. all at&t has is the iphone, which to be honest, has it's share of problems. to say that verizon does not have a good selection of phones shows your ignorance in regards to what the company offers.

posted on 21 May 2009, 13:37

12. Phullofphil (Posts: 800; Member since: 10 Feb 2009)


I have a omnia and so far the best phone i ever had. I drop it all the time on concrete tile floor, you name it and i hit it on it. i do not know if its the phone or just luck but it still works great and almost no marks. The only reason i would want a i phone is for how good the screen and the gyro thing works. I can alter almost any thing on my phone so i do not get sick of it. but when i call and have a problem with my bill or phone i can always find good help. That's why i would not go to att. sprint is almost the same as Verizon but they my friend has sprint and every month he gets a bill thats way to high and it takes him all day every month to fix it. But i am wondering when the update from samsung for the screen and other stuff like widgets and stuff and the one from Verizon for gps unlock is gonna happen like the teck guy explained to me.

posted on 21 May 2009, 13:43

13. Fanboys Suck (Posts: 609; Member since: 12 Dec 2008)


you an idiot

posted on 21 May 2009, 16:35

16. jherz6 (Posts: 215; Member since: 23 May 2008)


Well better start planning the funeral since the exclusivity to AT&T ends soon, and rumor control says that the iphone will be available from Verizon sometime in 2010. Everyone I have talked to that is with Verizon and didnt get the iphone was because it would mean leaving Verizon, and going to AT&T (Cingular). There are a couple of things that make a good wireless company. First is the company, there plans pricing, customer service, and the network. Second are the phones and there reliabilty, which has made me a loyal VZW customer since they merged with Airtouch several years ago. If I have ever had a problem with either which has been rare they have ALWAYS fixed it to MY satisfaction. VZW is the only wireless company that Im aware of that hasnt merged to stay afloat like AT&T and Cingular.

posted on 21 May 2009, 16:38

17. jherz6 (Posts: 215; Member since: 23 May 2008)


Well said. I agree completely.

posted on 21 May 2009, 18:45

18. E.N. (Posts: 2223; Member since: 25 Jan 2009)


What is this an ode to iPhone? Everyone just a few months ago was complaining how the iPhone sucks and is for children. Why the sudden change of heart? Maybe it's because AT&Ts exclusivity is ending soon and Verizons chance of getting it has increased. Maybe?

posted on 21 May 2009, 23:35

21. secondcor517 (Posts: 94; Member since: 06 Oct 2008)


don't count on it coming.

posted on 22 May 2009, 00:01

22. E.N. (Posts: 2223; Member since: 25 Jan 2009)


I hope it doesn't come to Verizon. I enjoy being on ATT very much

posted on 25 May 2009, 14:58

23. bong_water (unregistered)


You say verizon needs a better selection on phones but if you look, verizon has more models then any other carrier. There is plenty to pick from. For someone to complain about verizon having a poor selection because they dont have the iphone is retarded. Wait for LTE to launch in the next few years. When verizon gets an LTE iphone then ATT will be in trouble. But when your talking about selection of phones you need to realize that your saying that but you only bring up the iphone for ATT like thats a huge selection to choose from.

posted on 21 May 2009, 07:54

3. The Godfather (unregistered)


if crApple would make replaceable batteries and allow VZW to insure their device through Asurion, plus reduce their demands for control of the products and profits, then they might talk. Att decided it was in their best interest to get ravaged by crApple and basically sell their products without having any say so in anything, and it worked out OK for them, but the I Phone still has the highest return rate of any device on the market ( consumerreports.com) and that is never a good thing. BB Storm 2 FTW

posted on 21 May 2009, 08:55

4. techie123 (Posts: 54; Member since: 25 Mar 2009)


If you are selling a million units a month then having a few more returns than your competition is not a big deal. And while you might not like particular aspects of the hardware, you cannot dispute that the App-Store is very appealing. So for those who like the bells and whistles they'll get the iPhone on ATT. For those who want a phone that works just about anywhere, they'll get any handset on Verizon.

posted on 21 May 2009, 09:04

5. vzw fanman (Posts: 1971; Member since: 11 Dec 2008)


the blackberry app store is very appealing also.

posted on 21 May 2009, 09:42

6. techie123 (Posts: 54; Member since: 25 Mar 2009)


It's going to take some time for BB-App Store to match the breadth of apps available for the iPhone. I think there is even an app for wait times at Disney rides!

posted on 21 May 2009, 16:34

15. insider80 (Posts: 93; Member since: 26 Jan 2009)


palm pre app store FTW!!!

posted on 21 May 2009, 18:48

19. E.N. (Posts: 2223; Member since: 25 Jan 2009)


The blackberry app is so appealing that nobody really knows anything about it (other than those with blackberry devices)

posted on 21 May 2009, 10:45

8. The Godfather (unregistered)


techie your name is so decieving, BB has well over 50k in apps available right now WITHOUT an app store necessary. BB Storm 2 FTW

posted on 21 May 2009, 11:30

9. metalpoet (unregistered)


I have been with verizon for 7 years and im am very happy with the coverage. I always give my friends who have t-mobile and att a hard time cuz they never have signal. But verizon doesnt have the greatest phones, im saving up my money to buy a unlocked phone

posted on 21 May 2009, 11:34

10. metalpoet (unregistered)


I have been with verizon for 7 years and im am very happy with the coverage. I always give my friends who have t-mobile and att a hard time cuz they never have signal. But verizon doesnt have the greatest phones, im saving up my money to buy a unlocked phone

posted on 21 May 2009, 12:30

11. yourmom07 (Posts: 66; Member since: 07 Apr 2009)


i'd rather have better coverage with a more than decent phone than an be stuck with an insurable phone and little signal

posted on 21 May 2009, 16:31

14. insider80 (Posts: 93; Member since: 26 Jan 2009)


damn per the report att is down 5.6 percent while sprint is up 12.5 acsi also says that the drop with att is vastily due to customers that ported to them for the iphone unaware of there lack of coverage and data speeds.. poor att insert from report In the newest survey, AT&T saw its ratings drop by 5.6 percent from last year and the ACSI speculates that the drop may have been caused by the influx of new users who signed on with the carrier because of the iPhone. "Many of the new customers are different from the regular AT&T customer in that they seem to have more data-intensive needs," the ACSI says. "The problem is not the iPhones themselves, but rather that the influx of new users seems to have strained AT&T Mobility's network."

posted on 21 May 2009, 22:55

20. faldain (Posts: 2; Member since: 21 May 2009)


Yeah you know VZW has sucky customer service, the dealers try to swindle you and they really don't care if they mess up but in my area of the US they have the best service there coverages is matched by no one and they are cheaper than AT&T plus I get 20% off my bill because of some deal with my employer. I want that iphone but I'll keep on with Verizon till they get one. It only a matter of time I'm sure.

posted on 25 May 2009, 15:06

24. bong_water (unregistered)


I've always been happy with verizon. When i look for a phone service that i can reply on i look at decent phones but overall i want superior coverage areas. Which Verizon provides. After all it is a phone, and its main purpose is to make and recieve phone calls. I also have an ipod touch which i love, and carry with me everywhere. I use that when i want to play games or use applications. I use an HTC touch pro and use the wifi from it to connect my ipod touch to the internet when im out and about, and i coulnt be happier with the results. I have service everywhere and my download speeds are more then fast enough for downloading applications and music. Like i said i love my ipod touch and use it all day every day, but i will never switch to att for the iphone. Verizon has way better customer service and of course there coverage is top notch in most areas. The way i look at it is, if i get in a car accident in the middle of nowhere and noones around, i rather have a working cell phone that has a signal then a do it all gadget with a million applications, that wont help me when i need to make a call the most.

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