Exclusive shot of Helio Mysto

2. digital_angel (unregistered) posted on 24 Oct 2007, 15:25 0 0

Helio is a MVNO that uses sprint towers for 3g network...so however sprint works in your area is how well helio will work. wehre i am i have constant 3G connection

3. jmts (unregistered) posted on 24 Oct 2007, 17:08 0 0

Ive known many people who use Helio and sprints network sucks here in Phx. Too bad they have some cool phones

4. sinfulta (unregistered) posted on 24 Oct 2007, 17:20 0 0

The way MVNO's work on Sprint's Network...example Virgin Mobile, Helio, Metro PCS... Is the Sprint contracted customers take priority over there secondaries based on Contracts. Example: Cell phone tower during rush hour is getting full or busy, Sprint customer will retain the call while the others will loose it in priority order of there agreement with sprint. Most likely, I would be Helio, Metro PCS, then Virgin. So Virgin would get dropped or have connection issues, before Metro, and Metro before Helio.

5. fuddes (unregistered) posted on 24 Oct 2007, 20:15 0 0

Why would Helio use a EVDO phone? They've always touted their fast 3G speeds.

6. lakesideview (unregistered) posted on 24 Oct 2007, 20:28 0 0

Helio is garbage tho, their software for their devices make them really really buggy... ive owned their Drift and Ocean (both VERY problematic) - check howardforums, ppl with Helio's post the problems they have with their devices

7. sinfulta (unregistered) posted on 25 Oct 2007, 01:13 0 0

What do you mean why would they use a EVDO phone? EVDO's average speeds are the same if not a smidge faster than HSPDA offered by GSM competitors. I am surprised though that more phones aren't EVDO rev. A which is even quicker. Now that's a surprise.

8. Rich (unregistered) posted on 25 Oct 2007, 09:51 0 0

I have had the Helio Ocean for a month now and can honestly say that I love it. Everything from the 3G to the GPS and Instant Messaging has been a joy. The only issue I have is that their nights begin at 9pm.

9. Pete (unregistered) posted on 25 Oct 2007, 09:52 0 0

I think your confusing evdo with GSM's Edge. Edvo is a 3g CDMA standard and is hi speed. EDGE is a GSM Standard and is pretty slow.

10. (unregistered) posted on 25 Oct 2007, 09:58 0 0

I had helio, the ocean was nice but buggy and the interface is inconsistent. The 2 Biggest reason I left them. 1.)They refused to communicate with their users about no existent bug fixes and updates. 2) The customer service is the biggest joke i have ever seen. I get better customer service at a dennys then helio ever gave me. and let me tell you it was complete HELL trying to transfer from them to at&t, they refused to give my number up. I had to contact the FCC, that got their ass movin

11. (unregistered) posted on 25 Oct 2007, 10:52 0 0

Ocean is buggy but the bugs are minor compared to the features. And if there is a problem just reset the phone and problems are fixed. Wehave a demo phone that had been through a war of cusomters and I've only had one problem which was fixed by a master reset. (white screen surfing) Other than that the phone is doing well.

12. talonz55 (unregistered) posted on 25 Oct 2007, 11:22 0 0

Just to clarify, Helio uses Sprint's coverage for voice and data. When you roam out of Sprint's coverage, it bounces onto Verizon for voice only. I have had Helio for six months and have to say that their service is great. I have the Ocean, which can be buggy at times, but coming from a Windows Mobile device, it is a dream. If you want to stay connected via email and text, Helio is it as they have what they call the "Ultimate Inbox", where you can set up all the relevant email engines and stay connected, along with IM...

13. TheDonkeySlayer (unregistered) posted on 25 Oct 2007, 13:29 0 0

jmts is full of crap, I have lived all over phoenix for the last 7.5 years - N.Phx, East Valley, Scottsdale & I have maybe dropped three calls on the sprint network in that time.

14. trevor (unregistered) posted on 26 Oct 2007, 11:19 0 0

This new phone is going to be amazing, and the service plans from Helio are great. I have had Helio now for two months and I have to say I love it. I haven't had a dropped call yet and the coverage beats any competitor in my area cause the phone roams (for free) on the best signal cell tower no matter who owns the tower. Sometimes I am on Verizon, sometimes I am on Sprint. All free for me (thanks Helio). I also like the fact that the service works in over 30 countries across the world. I found the best deal at the time from hellohelio.net, but you should always search google too ;)

15. Ryan (unregistered) posted on 17 Nov 2007, 10:55 0 0

I've been with helio for 11 months and i have no complaints. The plans are great and the devices have some unique touches to them. The service in PHX is fine, imo, im 3G 99% of the time.

16. Whammy (unregistered) posted on 17 Nov 2007, 12:34 0 0

I live in the Antelope Valley (located in North Los Angeles County, CA), the network works great around here. I travel to Phoenix a lot, and whenever I'm there, my Helio device always works great...I'm glad I have Garmin Mobile. My car GPS is so annoying the way it says "ARIZONA 202 LOOP", lol.

17. Jared (unregistered) posted on 17 Nov 2007, 21:54 0 0

Hey there, just noticing all of the negative posts here. I have a business w/ over 20 phones. I have used everything from nextel/sprint to Att, Verizon. I have the Helio unlimited $99 plan and my device is the Ocean--- I have never had a better phone and service for the money. This is the best value in the cell phone industry. Yes, I agree customers service is definitely lacking as the company is very young, but you are fooling yourself to think the other networks are superior. The truth is if you are on Helio's Network then you are using the Sprint Network. My bill comes in at $99 plus taxes every month. Unlimited minutes--everything. THERE IS NOT A BETTER VALUE AS OF THIS DATE IN CELL PHONE SERVICES.

18. Nicole (unregistered) posted on 19 Nov 2007, 21:17 0 0

I bought a Helio Ocean at Paradise Valley Mall in Phx area last month. I love it! I haven't dropped one call and I get unlimited everything for $99/ month. As far as customer service goes, I bought it from Coastal Wireless and they have been great. They told me up front Helio's cust care wasn't that great, but they would help me with everything I needed, and so far they have. I recommend Helio to everyone!

19. Mike (unregistered) posted on 19 Nov 2007, 21:21 0 0

I have to agree with NewGirl. I bought a phone from Coastal Wireless in Park Mall (Tucson) and they have helped me out any time I've needed it. Also, I travel all around Arizona for work and my service is perfect. Plus, you really can't beat the unlimited plan