EXCLUSIVE: Touch Pro, Saga and Renown for Verizon

81. (unregistered) posted on 13 Nov 2008, 09:24 0 0

LOL at your failure!

86. (unregistered) posted on 13 Nov 2008, 10:43 0 0

so get the storm?

87. (unregistered) posted on 13 Nov 2008, 11:19 0 0

Can some one provide the side by side specs? For the VZW Touch Pro as compared to the AT&T and the Sprint Touch Pro?

90. (unregistered) posted on 13 Nov 2008, 11:56 0 0

the I760 is a piece.. so it the 6800 that verizon has been pushing people to as a replacement. Im not saying it could be a problem with the network in your area but those are two horrible phones...

91. (unregistered) posted on 13 Nov 2008, 12:07 0 0

reseller? wtf is a reseller? Are you part of the indirect channel? moron... Subagent? Non exclusive agent? Agent(retailor)? and last at the top of the list Premium Retailor? I work for a Premium Retailor and I would never refer to myself as a reseller. You arent a reseller unless your a sub agent. The phones you get are either floated with verizon or you pay upfront from them and they all come in shipments from the warehouses just like corporate stores. Clearly you are an Idiot. A corporate store needs to do about 500 new acts a month and mine does roughly 55-60 so you can get a feel for the diffence in traffic and i have a list of over 40 people we are reserving the phones for. Maybe your customer service sucks and people just dont buy from your location. The only way no one would come in asking is if maybe you only sell a phone a day.

102. (unregistered) posted on 13 Nov 2008, 14:12 0 0

I don't work for a single wireless carrier. I'm just an average consumer who needs a smartphone for my job.

103. SkinsSquashCowboys (unregistered) posted on 13 Nov 2008, 14:14 0 0

Indeed, I'm a B2B rep but I only deal with small businesses (>250 employees).

112. (unregistered) posted on 13 Nov 2008, 15:56 0 0

i have verizon, but that still funny as hell what you just said lol. "flock to defend their company" hahahahaha, like someone threw up the bat signal

117. (unregistered) posted on 13 Nov 2008, 21:25 0 0

The same Premium rates ATT customers pay for? How come ATT's network blows then? Last time I checked ATT and VZW were almost 100% similar in pricing.... hmmmm.

119. hallie9396 (unregistered) posted on 13 Nov 2008, 23:35 0 0

I haven't gotten what I have paid for in the way of Verizon smartphones or even in a regular cell phone. I have four phones on my plan and the only one working correctly at the moment is the one I just swapped in last night. I have had to replace my handsets so many times that I am submitting a bill to Verizon corporate offices for my time and travel expenses. Then, after I receive faulty devices, Verizon gets on my case about swapping phones. I paid the two year contract price of $350.00 for my 6800 and it is one of the worst devices I have ever owned. It even shocked my daughter when she picked it up to move it over on the end table...no, there was no water, humidity or moisture of any kind involved. Upon telling Verizon customer service this, they actually suggested that I pay the deductible and submit it as a claim to my insurance for a refurbished phone. The same phone...only used. Mine was reported defective to them within two weeks of having it. The store would not swap it out. I tried to talk to tech...they wanted to send me a refurbished phone as well. I paid for a new phone and want a new phone. I have spent twelve plus hours on the phone with Verizon this week alone. At this rate, I will never owe a phone bill again. The fact is, my time is valuable and I want a situation resolved the first time I call not twenty times later. I should not have to drive from store to store to see if they have enough cash in their drawer to refund the money for the phone. One supervisor claimed that if I had trouble at store level, she would make a note of a "promise" in the system and I could call back, order a different phone and be reimbursed the difference. When I called back, I was given an entirely different story. I would love to switch carriers as most of them have superior devices, but I have four phones on a relatively new plan and my entire family and most of my friends have been stuck with Verizon for so long they can't get away. When my plan runs out, I will buy the phone I want and feel will suit my needs at full price and not deal with a contract again. I actually think they would let me out of the plan now as I have yet to obtain a device that actually performs for more than two or three weeks before I have "software" issues with it. I have never even dropped one of the phones. They have never gotten wet. Nothing has caused any physical or even cosmetic damage to any of the handsets that I have had to return and go through hours of arguments with Verizon in order to get them replaced. This has become almost a full time job for me. I get to work, take care of my children, take care of my house and pets and spend my free time chatting with Verizon and begging them to send me a working device. No matter how up to date they are technologically, they are not able to deliver a quality device to me. Now, the older phones I have had with Verizon never had an issue. This issue has come up since I opened my new plan in June of this year. I can't even get advice from anyone in the company as to what smartphone they feel best suits my needs and which one is the most customizable....basically, I like to be online whenever and I want my phone to look cute while I do it. It is another accessory to me. Goes with designer bags and clothes. I have a regular cell, but love having the internet wherever I am and like to be able to text in different color fonts. Still haven't found a Verizon phone that does that. Ok...I've rambled enough. I am just very frustrated and noticed that Verizon is defended here no matter what people have to say, so I wanted to balance things out a bit.

120. hallie9396 (unregistered) posted on 13 Nov 2008, 23:38 0 0

I agree....maybe you should stop defending Verizon and look into why so many people are complaining. if you check into consumer affairs and the bbb...you will see it isn't just on here that people have an issue with Verizon pricing and being lied to and mislead by customer service and in the stores when they are trying to sell you a contract. At that point, they will promise anything. Getting Verizon to follow through with a promise is an entirely different matter.

126. hallie9396 (unregistered) posted on 13 Nov 2008, 23:55 0 0

I have had it with Verizon people saying that. If the customers aren't treated better, they will leave and Verizon will no longer corner the market....I know a lot of people stick with Verizon, not because of the equipment, but because they are afraid of the huge phone bills that will result in calling out of network unless they get the unlimited plan and have to add a data and messaging plan on top of that....way too much money, so everyone stays around so they can stay in touch with friends and family who are stuck in Verizon contracts. They are the most overpriced of all of the carriers.

127. hallie9396 (unregistered) posted on 13 Nov 2008, 23:56 0 0

lol...what a nice way to put it...i would use stronger language, but i'm a lady...oh and i don't wanna get kicked off of the site.

128. hallie9396 (unregistered) posted on 13 Nov 2008, 23:57 0 0

if you work for verizon, you aren't doing a very good job promoting your company. i wonder...did they teach you this when they trained you in customer relations?

129. hallie9396 (unregistered) posted on 14 Nov 2008, 00:02 0 0

I think you did a wonderful job at getting your point across. Why stay with a company if they cannot offer you the device you need and the features you want when you are paying for a product. I agree with you...you have to go where you are able to get what you want and need...why even bother to argue with anyone who doesn't agree with you. You are the consumer and have every right to take advantage of a free market and do business with any carrier that offers you the best deal both in their phones and in their rate plans.

130. hallie9396 (unregistered) posted on 14 Nov 2008, 00:12 0 0

I had both phones and couldn't agree more. I have been having trouble with the 6800 since right after I received the thing. Reported the issues right away and still have the stupid thing...waiting for word from a supervisor at Verizon because the other phones that I am considering are much less than I paid for the 6800 and they expect me to eat the cost. I did like the i760 until it had the problems that caused it to be recalled...never cared for the 6800. The thing shocked my daughter and Verizon doesn't care about that. Thank goodness it didn't electrocute her. I guess they would care then...no company likes litigation. As sue happy as Americans are, one would think that the moment I mentioned my daughter was injured by their phone, they would have done something about it. I, however, do not believe in unnecessary litigation, but I do not represent the majority of Americans who would do most anything to turn a quick buck. I know all about this because I work in the medical field and the crazy things people sue over make me want to choose another profession.

136. (unregistered) posted on 14 Nov 2008, 15:45 0 0

hahaha. that was a goood one lmao.