Does Windows Phone get a fair shake in US retail stores?
0. phoneArena 18 Nov 2011, 17:48 posted on
The average customer relies on store representatives to present them with unbiased recommendations based on their needs. In this video a customer who is looking to purchase his first smartphone...
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58. Uzzelien (Posts: 131; Member since: 22 Feb 2011)
Stunt come down to the Bellingham Sprint store. I know they had a HTC Arive working there.
37. remixfa (Posts: 14151; Member since: 19 Dec 2008)
WP7 is a great platform, but its still new. And speaking from a store experience, no it definately does not get a fair shake. There have been many times where I've heard fellow reps just completely pull the conversation away from WP7 when asked about it and back on to android.
I think a big part of it (from my experience) is that most reps know jack about the phone. i've heard them say things that were true about windows 6.5 and earlier assuming that it was the same for WP7, which it obviously isnt. The best thing MS could do is give away handsets to sales reps to get them to use the device. I had an HD7 once.. It was a very solid phone (other than battery life, but i digress).
41. Phoneguy007 (Posts: 218; Member since: 02 Jun 2011)
The problem I have with selling Windows devices is most people want what they hear or see on tv...I think the problem may be with marketing.. but thats just me I could be wrong...
43. priest2705 (Posts: 2; Member since: 18 Nov 2011)
Well, I've been in sales for some time....car sales, PC sales, and that's where saes experience comes in. People may have a pre-set opinion of an OS or phone, but if that's not based on a logical reason, I have no reason explaining to them, in a logical and friendly way, that their notions about the device or OS may be wrong and why. I've had people come in looking for a specific thing, but that thing didn't suit their needs. I've helped them to find the right device and make sure that they knew how to operate it and were happy and comfortable with their selection....whether that's BB, WP7, iOS, or Android
45. Ocean02 (Posts: 28; Member since: 17 Nov 2011)
Its probably same for Android vs Apple, not just WP. Of course SP would have personal preference, but lets face it WP is still new. Mango is the only reasonable update that has push more manufacturers to accept it. I think the hardware limitation + marketing has something to do with that.
47. iloveNY (Posts: 1; Member since: 19 Nov 2011)
As a sales representative in an authorized retail store AND an HD7S owner, I can honestly say that WP7 does not get a fair shake. I personally do my best, as does as least one of the other reps in my store, to get people interested in the devices. However, the older Windows devices could not be considered contenders in the smartphone race as anything other than basic smartphones because they lacked a few key ingredients in the recipe for one of our flagship devices. Lack of HSPA+ radio, foward facing camera, huge application market.. those are all things that customers are concerned with when spending $100+ on a device. The Focus priced at $50 sold. Even the Quantum at $50 sold. But the HD7S at $199 and finally $149.. it was a hard sell. I love my phone, but had I not gotten it for $50, I doubt that I would have it.
I'm really hopeful that the new Windows phones with HSPA+ and front cameras and more apps give the OS a leg up, because I do believe it's the smoothest and prettiest and the battery life is AMAZING. I haven't had a single app force close on me. The closest thing that's happened to me like that has been one freezing upon opening, and I do a quick battery pull and it's back to normal. The phone does not take forever to boot up like the Androids do so a battery pull is no big inconvenience. As a user of both, I can't say that I 100% prefer WP7 over Android - but if it was given the same applications and hardware, I would absolutely choose WP7.
WP7 does not get enough marketing, training, or acknowledgement to take on the big 3 just yet. But I'm very hopeful because with the right hardware to accompany the OS, it absolutely could be a competitor to challenge the others.
52. ThePhoneGURU (Posts: 11; Member since: 19 Nov 2011)
wow! I just watched the video, and that sales rep is terrible. She needs to re-learn her products and probably English too. As far as WP7 not getting its fair shake, the answer is no. However microsoft has not advertised their products worth a damn, or given consumers any top tier handsets til recently.
61. SoJUICED (Posts: 11; Member since: 14 May 2010)
Biggest problem!!!WP7 devices are usually tucked away in a small corner of the store overshadowed by huge displays of Android and IOS devices. Hell, in my store the basic phones have a better location. Even the wall displays and posters only show iphones and androids. So whats gonna sway your decision? Is pathetic really that they aren't marketed better in stores.
65. DigitalKiran (Posts: 7; Member since: 05 Nov 2011)
I feel my screen has got a life! It always changes and displays information. Wonderful