Despite the Pre, Sprint loses 991,000 post-paid subscribers in the second quarter
The Pre was launched on June 6th, so the quarter's results are affected by sales of the device for only a few weeks of the period. A better test of how much the Pre will help Sprint might be the current quarter now that all of the hoopla has died down, and the phone has had a chance to entrench itself in the carrier's lineup. One real concern for Sprint is that Verizon has just announced that they will be offering the Pre starting early next year. If the carrier could not add post-paid subscribers with the exclusive rights in the U.S. to a device that many consider the first real competition for the iPhone, what will happen when the nation's leading networker-with a customer base that has been hungry for a true CDMA iPhone challenger-gets its' hands on the Pre?
source: Sprint via BGR
1. Arielnyc2006 (unregistered)
Ouch, that is a big loss.
2. timmy0305 (Posts: 7; Member since: 27 Apr 2009)
Really Sprint only lost 257,000 customers for the last quarter not 991,000. Sorry to tell you the facts
10. VDubb (Posts: 49; Member since: 04 Dec 2008)
Facts? Read the damn title...keyword: POST-PAID. Sprint lost nearly one million post-paid subscribers, but had an over lost of 257,000 due to positive *PRE-PAID* gains (read: not as valuable since they are not under contract and can leave whenever they want, and have a lower average ARPU). - VDubb
3. vzwemp87 (Posts: 18; Member since: 09 Apr 2008)
lol well lets add one more i just ported one more to verizon
4. chupum (Posts: 115; Member since: 10 Feb 2009)
Haha, I wonder what all those staunch defenders of Sprint have to say to those 257,001 people who left Sprint for what could be better customer service, prices or better phones or any combination of the above! Having been scoffed at by Sprint fans, for being with Verizon, I am inclined to have some schadenfreude.
5. Arielnyc2006 (unregistered)
I used to have Sprint back in '06 and there was a very bad dead zone in Manhattan, I called them about it and they hung up on me, needless to say, I am with VZW now.
11. phone333 (Posts: 331; Member since: 04 Feb 2009)
Actually customer service has been on the rise for that last six months...as far as phones Sprint could use a better selection "before" now. As far as Prices...do some math, you just can't beat their value!!
13. Arielnyc2006 (unregistered)
I do admit, I do like their simply everything plan.
14. realism121 (Posts: 67; Member since: 16 Aug 2008)
chupum - did you REALLY just say people leave sprint for better prices?! you've got to be kidding me. obviously you can't do simple math. would you like me to fedex you a calculator to help you out? sprint's prices are hands down the best in the country. period.
21. j.naueattrep (Posts: 24; Member since: 19 Jul 2009)
They have the same minute plans and prices for the most part that at&t and VZW have. The only difference is their messaging and internet and their unlimited everything plan. Sprint unlimited text is $10, $5 for unlim multimedia which requires the $10 unlim internet. So in reality for a single line VZW and at&t are better since they include all of those without the internet for cheaper. Sprint gimmicks you then nickel and dimes you. Their internet is slightly faster than at&t and VZW, though.
23. Kiltlifter (Posts: 742; Member since: 11 Dec 2008)
Obviously the customers don't see the "value" in sprint... which is why they port to VZW, ATT and even T-Mo... yes even T-Mo
29. nosense (Posts: 53; Member since: 19 Jul 2009)
Just so you know you do not need to pay anything for multi-media on sprint, Sprint unlimited text allows you to send receive pictures and video at no extra cost, compare sprint 450 messaging, nights at 7 unlimted text and picture mail for 49.99, att 39.99 450 minutes 5000 nights and weekend (NOT UNLIMTED) nights start at 9, nights at 7 is 8.99 extra unlimited text 20 bringing the total to 68.98 for that you can get 69.99 450 everything data plan with sprint which includes all the above plus tv gps music emailing and internet. so att definitely does not have an advantage. as for verizon 450 with unlimted text 59.99 5 extra if you want email only, 69.99 if you want to just add full internet with email only and finaly 89.99 for 450 minutes to include vcast and gps, and no nights at 7 so even with their more basic plan 59.99 you are still saving with sprint and if you want to everything with out having to worry about chrages and only have 450 minutes you are going to pay $40 more, so att and verizon seem to be the ones to nickel and dime people as you.
6. Fair&Balanced (Posts: 31; Member since: 29 Jul 2009)
Weel, VZWEMP87, they'll probably eventually say "Why did I ever get involved with a criminal company which permits its agents to aid and abet if not directly cause and encourage identity theft by permitting them to falsify social security numbers and attach them to accounts just to get them opened?"
7. kellybl131 (Posts: 42; Member since: 19 Jan 2009)
May I ask where you are getting your informatin from? One bad employee of any company doesn't mean that the whole company is corupt. I have worked for one of those agents for the last three years and have never heard of such a thing.
8. sinfulta (Posts: 268; Member since: 11 Dec 2008)
Basically it wasn't just agents. I had a few friends that were managers and DM's at sprint. Years ago (Not sure if they do to this day), they used a system called P2k (precedent 2000). You were able to copy an account, create another one from a customer with an "A" or "AA" Credit score, so that new customer would be approved for 5-10 lines. Then they would go back into P2K and changed the social security number to the correct one of the person standing in front of them. No deposits. I remember having dinner with one of my friends that was a Manager in the Las Vegas market, and he was stressed out because they had to let a ton of people go after finding out. Not sure if that's what you guys are referring too, but that's what used to happen years ago. I don't know anyone at Sprint anymore so I can't say if they still use that system or still do that sometimes.
12. phone333 (Posts: 331; Member since: 04 Feb 2009)
Sprint did in fact have some customer service issues but it's gotten better. The Pre didn't make a huge different in Sprint's Customer gain. The majority of Pre sales during the first few weeks were mostly upgrades, plus running out of Palm Pre while the demand is high and new iphone comes out a week later for the same price with plenty in stock ...Well it's a no brainer . The 3rd quarter result may show some positive.
15. JEEPOFFROADV8 (Posts: 35; Member since: 01 Apr 2009)
i just switched to sprint in oct 2008, and i have never looked back after leaving that greedy vzw. i rather be with a company that has good coverage, can roam off other cdma providers. saves me alot of money compared to vzw or at&t, with there everything plans. there customer service isnt bad at all. i love these vzw fanboys who defend there provider. i'll take the underdog (sprint) any day of the week. at least i dont have to deal with crippled phones, plus the quality of the phone compared to vzw is 10 fold better. renegade v950 on sprint is a military ptt phone. and the quality of the phone compared to vzw's ptt phone the adventurer 750 is unmistakable! sorry to tell you but vzw"s (its the network) is not worth extra money, sprint is just as good. i will keep my simply everything plan with sprint, better voice quality, and very good 3g coverage.
18. MetroPCSGorilla (Posts: 8; Member since: 11 Feb 2009)
Are you serious? Sprint offers an unlimited everything plan AND the new Palm Pre but still manages to lose the amount of customers which seems like every other week...so obviously they're not doing something right? So what happened...you broke your phone, went into a VZW store and demanded they give you a free phone and they laughed at you...so you got pissed off and switched to Sprint? Wow. True enough, Sprint/Nextel does have the most rugged phones but so what? Sprint...VZW...AT&T it's all the same, just one gets coverage in a spot that the other doesn't...tit for tat. But you seriously think Sprint's phone line up is better than VZW? A Sanyo phone? Please. Slap yourself...direct connect is worthless anyway.
24. JEEPOFFROADV8 (Posts: 35; Member since: 01 Apr 2009)
actually no that is not what happened. i was nextel for 6 years, and missed the ptt. i had a touch pro on vzw! i wanted to go back to a ptt with good bulid quality and more features, then i had with nextel. after looking at vzw ptt phones. i decided to leave, my contract was up anyhow. ptt is worthless???? really??? vzw doesnt think so! ptt is very usefull to me in certain situations. i use it when i'm at work and when i'm hunting! so sorry man thats a pretty blind statement. and for someone that posts on phone arena, i'm sure you read the reviews on vzw ptt phones they all rate poor in latency, compared to q-chat! my direct connect is just as fast as with nextel, plus the phone is alot better internally and externally then any vzw ptt phone. hell my touch pro on vzw sucked compared to the touch pro on sprint. it was very buggy and had less ram then sprints! sorry to burst your fanboy bubble man but yes quality wise sprints phones are better read any reviews comparing the ported phones, sprint allmost allways has the better phone!
16. trentsinmypants (Posts: 313; Member since: 29 Jan 2009)
HA HA HA.....and now that VZW has officially announced the Pre for 2010, Sprint and plan on kissing more customers goodbye!
17. DonLouie (Posts: 594; Member since: 22 Dec 2008)
These vzw and att subs want to justify paying more for less, silly IMO, but to each thier own. None of them realize w/o Sprint there wouldn't be a push for LTE and they would be pay a lot more for the little they get
19. lsutigers (Posts: 738; Member since: 08 Mar 2009)
Sprint's customer service problems of the past are haunting them today, truly sad, because their coverage is excellent and their customer service is much improved. The problem is the fanboys on other networks, especially VZW, think that everything else is junk. I work for VZW and have Sprint service for personal use and, honestly, Sprint is just as good with the exception of a few rural areas. VZW and Sprint both provide excellent service and although VZW writes my paycheck, I wont let fanboys bash Sprint with information that is simply not true, competition is good for EVERYONE, so stop praising 1 carrier. Sprint must shake off that bad stigma they have, otherwise they are a much improved company. By the way MetroPCSGorilla, Direct Connect PTT is NOT WORTHLESS, there is a huge market for it and thats why VZW has invested millions into PTT and is aiming its guns at Nextel Direct Connect.
22. j.naueattrep (Posts: 24; Member since: 19 Jul 2009)
I agree. Of all the carriers out there, Sprint's Direct Connect PTT is WORSE that VZW's or at&t due to the fact the latter(s) works on any cell radio tower where Sprint's has to use the iDEN network towers only and sorry but have you LOOKED at a Nextel Coverage map? Interstate roads and a 25-50 mile radius for the most part for coverage. Pretty sad. Also, you can convert the PTT in at&t into a phone call and vice versa. Not Sure about VZW but try THAT on Direct Connect on Sprint. Pffft!
25. JEEPOFFROADV8 (Posts: 35; Member since: 01 Apr 2009)
you dont have your facts straight man. sprint phones with dc use sprint towers, not iden! there ptt (qchat) works on evdo reva, like vzw. vzw also works on 1xrtt but good luck having a conversation as you will be waiting forever. sprints dc can connect to any iden phone, but it doesnt use there towers, unless its pure iden. and you can convert ptt into a phone call with sprint. you can also block a dc number, and a number of other options.
20. Bawt (Posts: 17; Member since: 22 Dec 2008)
I made the switch from an iPhone on AT&t to a Pre on Sprint. Let me just say, I do not miss the iPhone at all! Sure the apps were very, very handy.. But Sprint's service blows away AT&t's where I live. AT&t is the best service in the East Coast, no doubt, but in the West, it's terrible. I support AT&t because they are so open and let customers have 3rd party apps, but Sprint is just awesome. Boo Verizon. I don't get how anyone could enjoy that provider. Sure, they have good service, but DAMN does it burn me when they send me a refurbished phone that I payed so much for in insurance fees. It also eats me up that they only allow their horrible OS on their phones. Lastly, their phones suck. Pressure sensitive touch screens are the worst, almost as bad as "SurePress." (which was an epic fail on RIM's part, by the way.)
26. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)
This is, without a shadow of a doubt, my favorite article....I hate sprint fanboys!!!!!
27. PapaJay224 (Posts: 866; Member since: 08 Feb 2009)
Yeah, your right...Verizon invents these pressure sensitive phones right? I guess the Samsung Moto and LG logo's are just for show? Let me ask you something if your Saturn doesn't have as many features as my Lexus are you going to switch Dealers? Manufacturers build a device to meet Nationwide "desires" so they display these to the buyers and sell them to each carrier based on the Demands....Its all marketing, its all consumer demands, and its all business. VZW provides Fast 3G and Coverage almost everywhere, NOT a phone MANUFACTURER...And as far as your refurb issue, tell me a provider (not insurance company) that will replace a phone for you at their expense and give you a new one? Because this sentence here " but DAMN does it burn me when they send me a refurbished phone that I payed so much for in insurance fees" KEYWORD INSURANCE FEES...Every insurance provider requires a deductible either up front or at incident and if you choose not to have insurance (which everyone is offerd at time of purchase) than thats your cheap ass fault. Point is, don't mistake CARRIER for BABY SITTER...or Carrier for manufacturer, or President of the United States. And a side note to At&t "openness" "I support AT&t because they are so open and let customers have 3rd party apps, but Sprint is just awesome" WTF does that even mean, that sentence doesn't make sense...I support America because their borders are so open, but Canada is just AWESOME...
30. Bawt (Posts: 17; Member since: 22 Dec 2008)
Oh please, call me cheap. Rofl, I pay more in taxes than your house holds value. What I'm saying is that Verizon locks their shit down. That's obvious. Everyone knows it. And Verizon's UI's/OS blow dick. We all know that too. Who gives a flying shit if Verizon doesn't manufacture the phones, they decide whether they want them. No touch screen beats the iPhone's, and Verizon shot that phone down like a kamikaze. Verizon is shit. I had it. It's no better than Sprint and all the fanboys (like you) will never realize that. Have a good day.
28. DonLouie (Posts: 594; Member since: 22 Dec 2008)
Papa, you missed the OS and 3rd party apps in your retort. Verizon has 3 interesting phones (EnV Touch, EnV 3 and Strum) but only the Storm is unlocked thanks to RIM's App World
31. DonLouie (Posts: 594; Member since: 22 Dec 2008)
Papa, where's the comeback for the OS and locking that your carrier does? Verizon 4, soon to be 5, niche phones but only the Storm can use any GPS or have access to 3rd party apps because of RIM insistense on allowing Blackberry Maps and App World. I am dying to see what lame answer comes behind mine