Dead man billed by Verizon, death certificate not enough proof says the carrier

20. gba2000 posted on 07 Mar 2010, 23:04 0 0

There are many things that we can not do in store, so it must be completed by customer service. Customer service constantly gives misinformation and send them to the store, so the customer feel upset once they walk in and find out that the phone rep was able to help but did not want to. Maybe you should actually pay attention and you may have noticed.

22. Whateverman posted on 08 Mar 2010, 01:06 0 0

Idiotic people? You two @$#&*^% need to do what stix26 stated earlier, not throw your fellow employees under the bus just and do your jobs! No one in the call centers nor the stores are perfect. I've spend countless hours over the years apologizing and fixing mistakes made by someone other than myself, but I send you an email on the correct info. I never see CS or TS reps jumping on PA and telling our current and potential new customers that store agents are all Idiotic or lazy! And did you every think there may be a reason we ask a cust to go into a store? For example; "no power" issues have to be tested with a different battery and a different charger. If the customer doesn't have an extra battery laying around, we unfortunately have to send them to you. Can't send out a replacement phone if the battery is the issue, right? So we depend on our CO-WORKERS in the store to help accurately diagnose and resolve the customers issue. Believe me, if I could prevent any customers from seeing you two, I would do my very best not too. We all do our best, so for you to categorize us all as "idiotic people" or "lazy", just because you had a bad experience with one rep or had to do a little extra work, is more indicative of your own lack of patients, laziness and ignorance.

25. ProVZW1015 posted on 08 Mar 2010, 12:31 0 0

I agree 110% stix26! I couldn't have said it better myself!

31. jundibasam posted on 08 Mar 2010, 18:24 0 0

I am a longtime and loyal Verizon customer, but I do have to say that just about all of the stores I have ever had to deal with, except for one in NC, was an awful experience. It took calls to Customer Service or Technical Support to resolve it and keep me as a customer. My experiences with Verizon stores have been so bad I will never go back to their store if I can avoid it. All my upgrades come from online and if I have to go to a store for a purchase, I go to Best Buy. I know the regular phone reps are knew, but their Technical Staff always seems very knowledgable, educated, and polite. It seems Verizon hires high school kids or college dropouts to work at their stores. One time I had an issue so bad, it had to go to their Executive Team and they admitted to me in a written apology that the store reps aren't trained on any customer service issues or how to do real troubleshooting because their sales people first. Needless to say, I got three free phones and two months of free service without a new contract from the Executive team for my inconvenience with dealing with the stores. And none of you store reps can tell me it was just my store. I have lived in Washington, DC/Northern VA, Southeastern NC and coastal SC in the 7 years I have been with Verizon and every store except one store in Wilmington, NC has always been a terrible experience.

23. jil77 posted on 08 Mar 2010, 08:30 0 0

Phonescoop?

28. cellgeek82 posted on 08 Mar 2010, 15:55 0 0

I meant Phonearena...sorry that's the other site I go to