Consumer survey shows satisfaction rating for iPhone 3G and Storm
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The stats? A month after the launch of the iPhone 3G last July, 77% of the phone's users were satisfied compared with a 33% reading for the Storm. And while owners of the latter showed that 14% were dissatisfied, only 5% of iPhone 3G users felt the same way.
Research director Paul Canton attributes some of the BlackBerry's "mid tier" reading to the glitches that have been seen on the device since it was released in the US on November 21st. Verizon and RIM have already sent out a firmware upgrade with another rumored to be on the way.
Are you a Storm or iPhone 3G user? Let's hear from you about how satisfied or dissatisfied you are with your phone. May the better device prevail!
source: ComputerWorld
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39 Comments
1. ddripp posted on 20 Oct 2010, 01:42 0 0
I am very satisfy with my Iphone 3G and the AT&T 3G network. From my experience there's no major issue I can say about my phone and AT&T and I've been with them for over ten years and they getting better. As far as "3g network" in my opinion I think The iPhone 3g is as fast as the storm. I tried them together a lot I don't really see much of a different. Att 3g maybe smaller than VZW 3g but they difinitely NOT faster than AT&T.
2. remixfa posted on 24 Dec 2008, 07:43 0 0
smaller is the key. Verizons 3g service is around 85% population coverage while ATTs is like 25-30%. so while the iphone is a good phone, there are alot of places where you will be side by side w/ a storm and wishing that the iphone was on verizon. speedwise, the are about the same.
3. VZW-Meighty posted on 24 Dec 2008, 07:48 0 0
I guess Phone arena will not mention the fact that the IPhone had just as many if not more glitches when it came out than any phone in the past year. I love phone arena....dont get me wrong, but they have some type of love obsession with apple, cuz they never can do any wrong. The Storm will beat out the Iphone...in cust satisfaction & user friendliness. It JUST came out ...so like any major device for any carrier glitches are 2 be expected. Let us not 4get the many woes of the "ever so popular" IPhone
7. *HOVA* posted on 24 Dec 2008, 09:04 0 0
If you read the story you will see the stats they used were based off of the iPhone 3G ONE MONTH after it came out, just like the stat from the Storm. So obviously the fact that there were glitches would've been involved in the consumers rating of the phone one month after it came out.
8. SellPhones82 posted on 24 Dec 2008, 09:32 0 0
This quote from the source artical says it all..."It's not that the BlackBerry Storm is a bad phone," said Paul Carton, research director at ChangeWave Research. "It's just that the initial launch has glitches which have resulted in a mediocre satisfaction rating, while consumers are already trained to expect the very highest standards from their BlackBerries." If it the was LG Storm and not the BB Storm there would be a huge difference if the satisfaction rating. BB users have the highest standards and expectations when it comes to new devices.
20. Cali_E posted on 24 Dec 2008, 16:48 0 0
its the first version of the storm though, what about a one month comparison of the first iphone model to the storm???
28. TheCellDepotVZW posted on 26 Dec 2008, 09:50 0 0
No i believe I saw a review for the storm before it actually came out for VZW, I know I was watching and waiting, and the same for the Iphone and yes it did have problems. And I have seen terrible reviews about the Iphone even as little as one month ago. the reviews are updated one month after the inital review. just like the storm. only I will agree with VZW-Meighty, phone arena does love the Iphone a little too much sometimes!!! "The stats? A month after the launch of the iPhone 3G last July, 77% of the phone's users were satisfied compared with a 33% reading for the Storm. And while owners of the latter showed that 14% were dissatisfied, only 5% of iPhone 3G users felt the same way." Hmmm, I wonder it a large website like Phonearena had anything to do with its bad reviews since when it came out they pretty much said it was the worst phone RIM has created and non-business users are "Posers". I love the site, but please keep it a review of the phone and not the reviews opinion. Leave that to the people reading the review!!
31. Mayday3420 posted on 26 Dec 2008, 18:39 0 0
Not to mention for their review of the storm they completely ripped the phone apart and even said things that weren't true. Then they commented saying they were going to another review once a software update comes out. The update has been out for a month and there hasn't been a review update. They just seem to be very very very very bias and that is not how reporting sources should be. But then again, maybe I am being naive, I mean republicans have fox, democrats have cnn, I guess att should have phone arena.
4. pfeiner posted on 24 Dec 2008, 08:27 0 0
My bad! I have both! Love them, although I find myself pressing too hard on iphone screen now thanks to Storm. Only issue I have with Storm is with the accelerometer, which is erratic, and slight lag. Other than that, love it!! (Adjusted typing input to make typing experience betr, taps instead of predictive.) 3g on Verizon seems slightly slower than AT&T.
5. VZWEMP posted on 24 Dec 2008, 08:46 0 0
Probably due to higher traffic...the more congested the slower the speeds
6. T-Money3000 posted on 24 Dec 2008, 08:51 0 0
Hopefully the new software will fix that glitch 'feiner.' the crackberry vid looks promising but ppl who have the beta version are "at war." some like it, some are having other software problems. I'd wait til RIM and VZW agree to officially release it til you do it. as for the war between iPhone and Storm, i wasn't really keen on the storm at first. already have a voyager and dare. I was kinda DONE with a touch phone. BUT, VZW gave me one and boy... ppl need to at least give it a shot. Sure, its different a slow in some areas, but wasn't the iPhone at first too? In reference to 'feiner''s issue with the touchpad, fiddle with the screen/keyboard options.
9. The Godfather (unregistered) posted on 24 Dec 2008, 09:38 0 0
So we are comparing a SECOND generation model against the first gen model? Not really a fair comparison, I think it would do this article and this site a bit more justice if they didnt use the 3g model since it gave Apple the advantage from the door with it being a second generation make of a smart phone, while BB is just in its first go around. I think the sales numbers are going to speak bigger volumes then this survey. Customer satisfaction is lower then RIM would like but not nearly as bad as this survey portrays.
10. SellPhones82 posted on 24 Dec 2008, 10:10 0 0
Apple has launch 2 phones....BB has launched at least 50. All they did was get rid of the keyboard so it is not like this is RIMs first phone or something. HTC did just fine when they dropped their full QWERTY and launch the Touch which was their first all touch device but not their first phone. Not the metion the only difference in the original and 3G iphone is 3G and GPS so it not like there was a major overhaul or anything it is basically the same phone with a few cosmetic changes.
15. The Godfather (unregistered) posted on 24 Dec 2008, 14:47 0 0
Sorry buddy but HTC released a 6900 for us long before the Touch Pro came out. And there were alot more "cosmetic" changes done to the device, please read the specs and come back when you have finished....might take a while.
16. wrightn posted on 24 Dec 2008, 14:52 0 0
Godfather, I love your comments. you tell the shit like it is!
18. SellPhones82 posted on 24 Dec 2008, 16:00 0 0
You do realize that the 6900 is the same as the HTC Touch right? Only VZW calls it the 6900 or should I say XV6900 and they were the last to launch it so I see why you are confused. Please read my post again...I did not mention the Touch Pro aka 6850 which has a fully slide out QWERTY. When I said they "dropped the full QWERTY" I ment they removed it from the phone and when all touch. I am talking about this http://www.phonearena.com/html
s/HTC-Touch-CDMA-phone-p_2383.html. Again the Touch (XV6900 for you) was HTCs first all touch phone and it did just fine after it dropped the full QWERTY. Also looked at the specs and I did miss two things: 3G has slightly more dots per inch (163 vs.160) - That is a huge difference there.. The 3.5mm headset jack is now flush with the top of the phones.
21. Cali_E posted on 24 Dec 2008, 17:01 0 0
so what? they had to revamp they're os to work on a touch screen, which is also the first of its kind
29. TheCellDepotVZW posted on 26 Dec 2008, 10:06 0 0
yes they dropped the keyboard just to add it back with the Touch Pro after they came out with the Touch, Diamond and others. And I do believe VZW likes to wait on certain phones to see what glitches might be there with other carriers like Sprint & Alltel. and I do believe atleast in my opinion it is a little different when you remove all of the buttons from a phone. You have a screen that might not always work like a physical button. Its unfair to judge a 1st Gen to a 2nd Gen. Its like comparing Lexus to MB. Ones been around since 1990 and the other since 1890. Apple has had longer to work things out on the ALL touch phone!
11. Midnight posted on 24 Dec 2008, 11:32 0 0
I have a storm and Im very satisfied with it. the only complaint I have is all the smudges on the screen but the iphone shares that problem.
12. The Doc posted on 24 Dec 2008, 11:33 0 0
What's wrong with the comparison here? They are comparing a new technology (iPhone) to a new technology for Blackberry (Storm). This survey and website are off base in regards to the fact that the initial satisfaction with the first of its kind (iPhone) is compared the the initial satisfaction of a device that was released the following year with somewhat, the same technology (Storm). People expected more from the Storm because touchscreens have been around for some time. Phonearena will find any survey, no matter how irrelevant the study is, to promote Apple/At&t. Then throw in, "tell us what you got", to make it seem as if they're open for discussion. It's getting ridiculously trasparent. However, I can see you're trying to word the news to sound impartial.
