Consumer Reports ranks AT&T U.S. worst carrier, Verizon leads the way
0. phoneArena 29 Nov 2012, 07:28 posted on
There are two things Consumer Reports has been widely known for recently. First is not liking the iPhone and second is not liking AT&T…
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55. Twisted247 (Posts: 282; Member since: 12 Oct 2012)
I would agree with this report in regards to AT&T, those bastards are horrible. I had them a little over a decade ago and not only was it increasingly difficult to get things done with them even if it was their mistake. You damn near had to threaten lives to get simple tasks accomplished. And I currently have family members still on their service. They are constantly sneaking in charges that don't even apply and can't be by mistake they are simply just trying to get extra cash.(Something they have already been caught and hit for by the FCC) And their staff in my area atleast are just weak. They apparently require no knowledge of the mobile world what so ever to work there. To top it off their customer service is HORRIBLE over the phone at times. I had a customer service rep hang up on me the other day with me being calm and her being the one getting rude and loud. Which ended up in a $50 credit and free months worth of LTE data on my family members account for this rude unprofessional womans move.
The ONLY thing they have going for them is their data speeds. Their cell coverage blows my father travels for business and constantly cannot get reception or is constantly dropping calls.
58. saneok (Posts: 78; Member since: 01 Oct 2009)
I had Verizon before and was unhappy. I switched to AT&T and am much happier now. True story
59. mike2959 (Posts: 420; Member since: 08 Oct 2011)
Ok, don't beat me up for this but at one time.... 3 years ago AT&T was the only carrier with the IPhone, and it was 75% of AT&T phone sales. Now knowing what is fact about the IPhone the death grip, if 75% of the phone sales is from a phone that's not really good in the reception part of being a phone, the general public (not us) will normally blame the carrier.
61. edpad90 (Posts: 23; Member since: 03 Aug 2011)
I have used Verizon, T-mobile, Sprint and I am currently with AT&T. Honestly I have traveled and the only consistant service that has done perfect overall is AT&T. Sprint sucks period! The worst. 132 kb/s where I live and most of the places Ive been. And i can say that I have never droped a phone call with my galaxy phones on at&t.
62. rb68 (Posts: 27; Member since: 23 Apr 2010)
Too bad Verizon doesn't care about its employees, personal experience.
67. networkdood (Posts: 6330; Member since: 31 Mar 2010)
Bottom line is price and decent service with customer care. The big thing for me is data speeds, but, if I was in an area that had a smaller carrier offering more for about 30% less or more, I may consider it.
76. MC1123 (Posts: 1254; Member since: 12 Nov 2012)
well maybe verizon is just really good! and AT&T isnt just that good... but im wondering why most of celebs living in california use AT&T?