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Cell phone sales lead to big Q2 for Best Buy

Posted: , by Alan F.

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Cell phone sales lead to big Q2 for Best Buy
Best Buy's profits increased 62% year over year, for the second quarter ended August 26th. But in a recessionary period, where did the big box retailer get those numbers? From cell phone sales, of course. The retailer's CEO, Brian Dunn, called Best Buy Mobile, "the single biggest driver of profit growth" for the company. The CEO added, "Best Buy Mobile is a powerful value proposition for customers combining world-class, impartial service and unparalleled choice in carriers, plans and the best brands of smartphones." Dunn added that Best Buy has a promise to make sure that his professionals put everything together to make sure that consumers smartphones are all ready when the customer leaves the store.

The chain operates 100 Best Buy Mobile stand alone stores and operates a mobile store inside nearly 1,100 Best Buy stores. The company estimates that it owns a 5% market share in mobile phone sales and sees that figure expanding in the future.

source: Investors.com

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posted on 20 Oct 2010, 01:48

1. uspeaknosense (unregistered)


This is total bull shit. Honestly I hate radioshack and best buy. I work for sprint directly and because of best buy and radioshack sprint and every carrier they sell tmobile att and verizon lose customer on a daily basis. They have poor customer service do not know what they are selling and as soon as the phone is ut the door and customer comes back with a problem they send them to a corporate store. Yes you get instant rebate but how much money are you wasting driving around from store to store to fix the problems they did. (Dunn added that Best Buy has a promise to make sure that his professionals put everything together to make sure that consumers smartphones are all ready when the customer leaves the store.) This line is total b.s. I know I manager for best buy mobile who said that his regional manager told them all not to transfer contacts even though they can send them to corporate store so they donot waste time and sale more phones. They do not qualify their customer correctly and they are the easiest peopl eto commit fraud with they are not going to be making a profit in a few years hopefully soon. Once they realize that with all thos instant rebates. how a great big percentage of those phones have been disconnected within the 15 or 30 grace period. and by the time they realize and the carrier those not pay them. the phone are long gone and resold. I am just tired of having a customer come in spend a good amount of time with the customer providing great customer service explaining how to use the phone and they go buy the phone at best buy or radioshack. then come back to us to show them how to work it. And as much as I know I need to be an example and show that sprint is a great company if I know you went to best buy and radioshack to buy it and you then tell me that they had bad customer service and didnt know anything about the phone and you bought it anyway I tell them go back to where you got your instant rebate and have them show you.

posted on 26 Sep 2010, 19:47

2. youranidiot (unregistered)


you are so stupid. first off i was an asm at sprint. and now im a mobile manager. it sounds like you are upset at yourself and your lack of sales skills. maybe if you could close a customer they would by from you and not best buy. i know i sure as hell did when i worked for sprint. and also it makes you look bad when you come on here and say lies. the company is obviously profiting well from mobile.even after any charge backs. also you are full of it when you said a regional manager said not to do phonebook swaps. you honestly give sprint employees a bad name. maybe you should take some sales trainings. See ya

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