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CNN: Verizon reps pushing Android over the Apple iPhone

0. phoneArena 04 May 2012, 10:29 posted on

CNN says that reports in chat forums led it to investigate claims that Verizon is trying hard to turn customers away from the Apple iPhone and toward some of its new Android models such as the Motorola DROID RAZR MAXX...

This is a discussion for a news. To read the whole news, click here

posted on 04 May 2012, 13:41 1

118. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Yeah, I mean, I am not a sales rep, so calling me that would look stupid on his part. I actually run an online business of my own, and I am the IT go-to-guy for a few small businesses in my area.

posted on 04 May 2012, 13:18 2

104. networkdood (Posts: 6330; Member since: 31 Mar 2010)

umm, yeah, that stable phone is called a Motorola Droid RAZR with ICS 4.0.4.

Wow, Taco, you are so blinded by your hatred of non-Apple phones, that you have grown ignorant.

posted on 04 May 2012, 13:56 3

132. chadrick0814 (Posts: 209; Member since: 23 Nov 2011)

And crashes

posted on 04 May 2012, 14:05 2

139. troybuilt (Posts: 155; Member since: 16 Dec 2011)

That's it! Read it and weep taco boy/girl. lol

posted on 06 May 2012, 14:44

187. BattleBrat (Posts: 1458; Member since: 26 Oct 2011)

My RAZR has never crashed, my iTouch has crashed 3 times. My RAZR has had maybe 6 force closes EVER. I've LOST COUNT of the force closes on my iTouch, ESPECIALLY after I upgraded to iOS5.

posted on 04 May 2012, 11:23 1

19. dcgore (Posts: 227; Member since: 24 Feb 2012)

This story is soo dumb. The reason VZ is pushing Android over the iPhone is because the latter cuts into their profit margins far more than other devices. The subsidies for the iphone are crazy and being that as of last quarter the iphone accounted for 52 % of Verizon's total sales, they have to do something about it.

posted on 04 May 2012, 11:24 3

20. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Well, my wife has the iphone 4S VZW, and running on CDMA 3G, it is inferior...

posted on 04 May 2012, 11:33 1

25. downphoenix (Posts: 3165; Member since: 19 Jun 2010)

Reps are told by Verizon: Offer those phones because 4G

The reality is: The subsidies are smaller than the Iphone and the data use on LTE is cheaper than 3G, so those phones are more profitable to offer customers.

Anyway, if you are going to listen to a sales person and buy whatever they suggest even though you have your heart set on something else, then you deserved to be scammed IMHO.

posted on 04 May 2012, 11:44 3

30. jeter132 (Posts: 1; Member since: 04 May 2012)

The reason verizon reps are promoting android and 4g phones over iphone is the reps make less money on iphone sales i know this because i know people that work a vzw told me

posted on 04 May 2012, 11:45 1

31. Jeradiah3 (Posts: 1032; Member since: 11 Feb 2010)

When they first introduced the iPhone to Verizon, I asked "Why isnt this phone on their LTE network?? If it was, thats a great reason to switch to Verizon!!"

Verizon should have waited for the iPhone to be LTE-capable because you're no different than AT&T and WE ALL KNOW that Verizon has been trying to take down AT&T for years lol. I shook my head thinking that those to leave AT&T for Verizon strictly for the iPhone will come to a rude awakening when their network is no different than AT&T when it comes to speed. Rate plans and data are relatively the same so is that worth paying for the ETF???

Now that AT&T has its own LTE network, it'll intersting to see who has a better network once the iPhone has LTE on it.

posted on 04 May 2012, 11:59 2

40. networkdood (Posts: 6330; Member since: 31 Mar 2010)

yep, the AT&T iphones go much faster than those on VZW....it will be a moot point soon, though

posted on 04 May 2012, 12:09 2

51. Mass88 (Posts: 56; Member since: 06 Jan 2012)

They would have had to wait an addition 18-20 months for the LTE iPhone to come out. Remember, LTE phones have been out for well over a year. Apple is late to the dance for the iPhone running on an LTE network.

posted on 04 May 2012, 12:15 1

63. theoak (Posts: 324; Member since: 16 Nov 2011)

I know in my area at least, people dropped AT&T to a Verizon iPhone because of coverage.

I have an iPhone 4 on AT&T, because my employer pays for it.

I was in a hospital a while back. My iPhone 4 was dead with zero reception. My wife's Verizon LTE T-Bolt however ... she was taking calls and replying to emails without a skip.

Again, for my area, every time I speed test my iPhone and Verizon in the same area (on 3G), 9 times out of 10, Verizon still benches better.

For my area, I am definitely a Verizon fan and if I had a choice, I would have my iPhone on Verizon. Due to the fact though that my employer pays my cell phone plan, free is just too darn tempting ;)

posted on 04 May 2012, 11:57 2

35. BuckeyeCadet86 (Posts: 77; Member since: 26 Oct 2011)

I quit Verizon last month when the new corporate commission structure was released for sales reps. The new system punishes reps that sell 3g phones, as there is no lte-enabled iPhone they are pushing Android phones. I prefer Android but its not for everyone.

posted on 07 May 2012, 10:22

189. Jeradiah3 (Posts: 1032; Member since: 11 Feb 2010)

I agree. I worked for AT&T as a sales rep and its easier and more profitable to sell Android vs Apple. you have upsell the accessories in an attempt to break even!!

thats why the corporate store should be the only ones selling the iPhone instead of the "Authorized Retailers"

posted on 04 May 2012, 12:06 1

49. Mass88 (Posts: 56; Member since: 06 Jan 2012)

Why is this surprising? Verizon probabaly makes more money on every Android phone sold than every iPhone. The carriers are seeing their margins errode thanks to the iPhone. Verizon is also pushing their new 4G network, which the iPhone doesn't run on. It only makes sense.

Verizon has spent a lot of money rolling out their LTE network, so it only makes sense they are pushing the sales of phones that run on it.

posted on 04 May 2012, 12:14 3

58. Feech (Posts: 4; Member since: 01 Dec 2011)

Honestly, if I was trying to sell Android versus IOS there isn't alot if comparison favorable to the iPhone. Apps and ease of use other than that what? Not trying to start a war here, and those two are big pluses to have but other than that iPhone is starting to look dated. The screen is small, no 4G, no option for a keyboard, true multitasking (not sure about that though), custominzation, and the fact that its not hot to have the same phone as eveyone else. People that want iPhone know they want them and could not be talked out of one if thats what you truly wanted. Someone that thinks they want a iPhone that comes in asking questions are customers thought they knew what they wanted and given information chose differently. I'm honestly surprised the iPhone still does as well as it does. For the most part thats Apple being able to sell customers things they didn't know they needed. Look at Siri for example. Android has been doing something similar natively for a while now and Apps on Android have been doing something similar for awhile but Apple gave it a name and polished it up and people go crazy over it. Its now a must have feature. Crazy consumers.

posted on 04 May 2012, 12:24

67. theoak (Posts: 324; Member since: 16 Nov 2011)

Even quad cores, gazillion megahertz, 4 inch plus screens, LTE, and even ice cream... even with all that ... "Apps and ease of use ..." ... is a real touch fight to win against.

posted on 04 May 2012, 12:15 1

62. nb2six (Posts: 298; Member since: 27 Apr 2011)

The major reason they may "push" a 4G Android device is because they make next to nothing off of iPhone sales. The comission on them is terrible compared to any other smartphone sale. Anymore, the reps make more off of a flip phone sale than a smartphone.Verizon is the one to blame. If they continue to chop off the money a sales rep can make off a phone sale, obviously they are going to push the devices that still make them a decent amount.

posted on 04 May 2012, 12:24 7

66. Mr.Verizon (Posts: 23; Member since: 12 Feb 2012)

Ok, im going to speak as a verizon sales rep with over 5 years experience. There are a multitude of reasons reps will offer android more aggressively than iPhone. For me there are a few reasons and i will explain.

First off is the big one... Money, verizon pays alot less commission for iPhone sales than most phones. What does that mean? We make less money when we sell an iPhone.So im sure alot of reps are a little greedy and don't want to sell something they don't make jack s**t off of. Now i don't sell around iphones for money. I ask discovery questions and if the iphone is the best fit for that customer then i will gladly sell them.

2. We do have a ton of customers come in and blindly want an iphone. My favorite and first question i always ask is... Why do you want an iphone? Do you know the majority response.... Because everyone has one/says its the best. Most people have no idea why they should buy an iphone.

Also, im probably more honest with customers than most sales reps, which is why i get a ton of repeat customers. I explain the pro's and con's of iphone vs android. There are alot of great reasons to get an iphone, but imo there are more con's than pro's.
If they made 3-4 different iphones... one with keyboard, big screen, 4g, super cheap. They would sell alot more because not every person can use a small touch only phone. Anyway, that was offtopic. Basically, if the person went into the store wanting an iphone and left without one. They must not have known/wanted an iphone that badly or they wouldn't have been talked out of it.

posted on 04 May 2012, 12:55 2

94. networkdood (Posts: 6330; Member since: 31 Mar 2010)

I have been to a store as a customer and the reps ask this question of why iphone? I laugh when the guy says...because it is has 4G...lol

posted on 04 May 2012, 13:42 2

121. Whateverman (Posts: 3262; Member since: 17 May 2009)

I loved when they would even change the name of it to the "iPhone 4G". It would often take several attempts to explain to some customers that the iPhone doesn't have 4G. But it's not the customers fault, they get bombarded by "4G this"and "4G that" so much that when the iPhone 4 came out they naturally assumed it was 4G.

posted on 04 May 2012, 12:27

73. kmik05 (Posts: 5; Member since: 20 Dec 2011)

In my VZW corp store, we were split 50/50, some of us love the iPhone and some of us are Droid devotees. In either case we would recommend phones based on how they answered our questions about their needs. This guy is undoubtedly answering questions setting up a 4g recommendation, like saying a fast internet is important to him. I gotta think this is skewed because Verizon sells a LOT of IPhones.

posted on 04 May 2012, 12:32 1

75. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Now some non troll reps are coming out and embarrassing the fandroid trolls.

Good post.

posted on 04 May 2012, 12:40 1

81. jmoita2 (Posts: 930; Member since: 23 Dec 2011)

As they should,if they really care about their customers.

posted on 04 May 2012, 12:49 2

88. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Honestly, I know alot of people, including my wife and family and friends, have an iphone, and none of them are tech-savvy. ALmost everyone I know with an Android...I would say 80% of them, are on XDA, rooting and modding the phone, as that is part of the fun and excitement with Android, as it was with Windows.

posted on 04 May 2012, 12:53 1

91. networkdood (Posts: 6330; Member since: 31 Mar 2010)

You have to admit that it was pretty silly releasing a phone that was not MMS capable at the time and without cut and past options....that blew me away at that time, and steered me towards Android...perhaps, if the first couple of phone came with it at the time.....

posted on 04 May 2012, 13:04 1

98. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

There was no android when that happened. iPhone added ios 3.0 in July 2009 that had those capabilities. Android didn't get popular until 2010.

You don't like iPhones because your employer didn't carry it and you ate up the marketing talk

posted on 04 May 2012, 13:22 2

107. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Again, when iphone came out - lots of people had it. I had my TILT I until june 2010, because the iphone at the time did less for me....
Right, AT&T actually had Android phones in late 2009, and they were ok - the Captivate was the first AT&T android phone that appealed to me.
taco, again, it was a dumb move to leave off simple functionalities, such as MMS and cut and paste, and, yes, it was added, not on the original iphone 2G.

posted on 04 May 2012, 13:23 5

108. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Taco, what I do not get is that you lost the bet and still post and troll on P.A.
Maybe, P.A. should sponsor the next bet, and hold you to that bet.
Also, why do you keep mentioning my employer, as you know nothing of that subject...just like you know nothing about phones?

posted on 04 May 2012, 12:59

96. thedarkside (Posts: 652; Member since: 30 Apr 2012)

i can tell you why were doing that. apple has put a cap on the commission reps make compared to android where it varies between upgrades and new activations. there is more money to make selling androids than iphones, as sad as that it sometimes. a lot of people come in and are set on an iphone, it can be pretty difficult to break someone off a phone that they know little or nothing about and onto a new phone that they know little or nothing about.

posted on 04 May 2012, 13:09 4

100. jstoned (Posts: 36; Member since: 22 Dec 2011)

As a VZW employyee I HATE APPLE AND THE IPHONE. I do not believe in inferrior products that subjugate there customers, and apple is just that kind of product.
I believe in a free market device that allows open development and consumer benefits. ANDROID all the way bay

posted on 04 May 2012, 13:24 1

109. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

So you like phones that are crippled by their carriers and loaded with bloat ware? You like paying for visual voicemail? You don't like timely updates?

posted on 04 May 2012, 13:33 2

115. networkdood (Posts: 6330; Member since: 31 Mar 2010)

Hmmm, I have a VZW phone and ...OMG!!!!!!!!! Look, no bloatware...wow, what?
How did that happen?

Seriously, taco, anyone can root an Android phone - it is so easy, a caveman (except Taco) could do it.

If that is your reason, then you are lame and ill-informed...

Visual voicemail is a free app on Google play...try PhoneFusion.
VZW charges 2.99 for carrier Visual Voicemail.
AT&T charges 0.00 for Visual Voicemail for 4G LTE ANDROID phones, iphones, and Blackberry phones.

Folks, if you want facts, please, do not listen or ask Taco....thanks

posted on 04 May 2012, 13:46 1

124. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

Just as easy as it is to jailbreak your iPhone.

posted on 04 May 2012, 13:58

133. Whateverman (Posts: 3262; Member since: 17 May 2009)

Not if you have a Mac! Jailbreaking sucks for Macs unless I'm just not finding the right SW. Z4 Root for Android is by far the easiest process EVER! You just press a little button that says "ROOT". And to unroot your phone, press "UNROOT". Simple, easy, hassle-free.

posted on 05 May 2012, 11:30

165. xtian1103 (Posts: 363; Member since: 11 Feb 2012)

redsnow and absinthe for mac is as easy as 123!

posted on 05 May 2012, 11:47

166. Whateverman (Posts: 3262; Member since: 17 May 2009)

Thanks, I'll give one of those a tr next time.

posted on 04 May 2012, 14:03 4

137. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Yeah, but jailbreaking your iPhone gets you about the same privileges as...

A stock, unrooted, Android phone.

Well, s**t.

posted on 04 May 2012, 20:58 1

159. networkdood (Posts: 6330; Member since: 31 Mar 2010)

jailbreak your iphone and watch it run slower than you know what....becomes unstable at times.

posted on 04 May 2012, 13:42 1

119. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

Crippled? How so?

The bloatware doesn't really affect the phone, and AT& T lets you uninstall it.

posted on 04 May 2012, 13:44 1

122. networkdood (Posts: 6330; Member since: 31 Mar 2010)

On the Captivate, you had to root the phone at first...check unknown sources now, and it can be uninstalled. On a VZW phone, though, uninstalling bloatware can prevent you from getting the true company update...but, there is always a workaround :-)

posted on 04 May 2012, 14:02 1

136. Whateverman (Posts: 3262; Member since: 17 May 2009)

If you unroot your phone and the update comes through with no prob. The missing bloatware is never an issue, its just that Super User status that VZW checks for that blocks it. At least thats what if noticed on my devices.

posted on 04 May 2012, 14:05 1

138. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

And AT& T lets newer phones just uninstall bloatware period.

If AT& T had the DROID Razr I would not be tempted in any way to be on Verizon again.

posted on 04 May 2012, 14:25

144. -box- (Posts: 3991; Member since: 04 Jan 2012)

@Sniggly rumors are that the next Atrix will exceed the specs of the RAZR, with possibly a MAXX variant. Just hope they have it be a real spelled-out word. The goofy shorthand is annoying to type

posted on 04 May 2012, 21:00 1

160. networkdood (Posts: 6330; Member since: 31 Mar 2010)

no, with a DROID RAZR, you cannot delete the bloatware, without issues, when upgrading. What you do is use TiBu to freeze the bloatware, and unfreeze it and use the root saver app, prior to upgrading.

posted on 04 May 2012, 21:27

161. Whateverman (Posts: 3262; Member since: 17 May 2009)

Oooooh, pretty cool work around dood! I haven't rooted my Razr yet, but I will keep that in mind if I do. Thanks for the tip!

posted on 04 May 2012, 13:44

123. tedkord (Posts: 11706; Member since: 17 Jun 2009)

I don't pay for vvm. Google voice is free. I have it, but find vvm fairly useless. It just doesn't add value to me.

Do you prefer phones crippled by the manufacturer? Do you like paying for navigation?

posted on 04 May 2012, 14:23

143. -box- (Posts: 3991; Member since: 04 Jan 2012)

Heh, i forgot Verizon customers have to pay for Visual Voicemail.

posted on 04 May 2012, 15:44 1

151. BattleBrat (Posts: 1458; Member since: 26 Oct 2011)

Google has this awesome visual voicemail service called "Google Voice" It also comes with a NIFTY little widget (heh heh heh) that allows you to see TRANSCRIBED voice messages, and it's FREE. Cool Huh?

posted on 04 May 2012, 13:28 1

113. networkdood (Posts: 6330; Member since: 31 Mar 2010)

+100....totally agree, as I have been saying that for some time.

Windows attracted my attention in 2008, as it had many developers involved with it on XDA. When that died off, I was left with really no choices on AT&T - Android was new and the phones did not appeal to me, yet, in terms of design and specs, windows...again, dying fast, BB never appealed to me, and Palm Treos were just plain ugly, with terrible web browsing. Iphone came out to AT&T, and it looked cool, but then when you started to see what it was capable of doing, it really did not give me any reason to turn in my TILT I.

Love the 4GB of 4G LTE data, btw, for the same price of 2GB for iphone users.

posted on 04 May 2012, 13:27 1

112. Cugino2007 (Posts: 8; Member since: 31 Mar 2012)

They're pushing android because android devices are 4G and it's a lot cheaper to have on the network. Sales reps and customer services reps alike get a lot more commision for selling a 4G device compared to 3G devices. This is coming from a recently ex-employee.

posted on 04 May 2012, 13:30 4

114. networkdood (Posts: 6330; Member since: 31 Mar 2010)

ok....so, VZW reps are pushing the ANDROID 4G LTE for many reasons:

1) More commission
2) Better phone for the money spent
3) 4G LTE capable
4) Bigger screen
5) Double the data allowance
6) VZW wants everyone on 4G LTE

Did I miss anything?

ok, PHONEARENA, close this story up....and...I ...am....outta here....

posted on 04 May 2012, 13:50 1

127. Jon.916 (Posts: 6; Member since: 06 Jun 2011)

I sell cell phones for a living. My company plays us for all handsets, but there are other retailers that do not pay anything for an iPhone activations, citing the low margin as the reason for not compensating. Salespeople are put in a hard place when they are payed for Android devices and not iOS.

posted on 04 May 2012, 14:41 2

146. kanagadeepan (Posts: 922; Member since: 24 Jan 2012)

3G of Verizon CDMA network is (Evolution-Data Optimised) EV-DO__Rev.A, also called as DORA (Data Optimised Revision A) with MAXIMUM speed of just 3.1Mbps (MegaBits Per Second)... The more number of users using data, means the speed will further reduce (per user)... But for latest Android phones, they can use LTE and LTE can handle more number of simultaneous users than EV-DO... In case of iPhone, EV-DO is the only choice for Data part of Verizon network...

So in order to reduce network congestion and get bad name for slowest 3G (Already one PA topic proved the same with T-Mobile 3G the best and Sprint/VZ 3G/EV-DO as last with Sprint 4G also much slow comparing LTE ) VZ reps may be even due to orders from VZ Management trying to push LTE devices and since no other WP or BB or iOS device is there with LTE, they are pushing android phones comparing to iPhone, imho...

posted on 04 May 2012, 14:43

147. -box- (Posts: 3991; Member since: 04 Jan 2012)

Well said. I award you 3 internets!

posted on 04 May 2012, 15:32 2

150. BattleBrat (Posts: 1458; Member since: 26 Oct 2011)

I ran up 44gb in one month using an OG Droid over 3g. Most of that streaming movies over Netflix, it worked awesome, say what you want about Verizon's 3g, it's OK in my book.

posted on 04 May 2012, 16:31 1

154. Castanedaa99 (Posts: 28; Member since: 07 Nov 2011)

Aren't all phones outdated really fast? Especially with Androids. I can go buy one today, and in a week or two a better model comes out.

posted on 04 May 2012, 17:51 3

156. ap1989 (Posts: 145; Member since: 12 Oct 2011)

android is the best!

posted on 05 May 2012, 08:17

162. chinofourtwenty (Posts: 2; Member since: 25 Apr 2012)

I am not about to read all 161 comments to see if someone has said this already but what I am going to suggest is possibly the Verizon Reps are turning to other handsets because they don't make as good of a commission on the iPhones. I remember when I worked retail, all of the Apple products that we sold we didn’t make any commission on which is why we would always stray away from Apple product. Like they say, “Money talks, bullsh!t walks.”

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