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CNN: Verizon reps pushing Android over the Apple iPhone

0. phoneArena 04 May 2012, 10:29 posted on

CNN says that reports in chat forums led it to investigate claims that Verizon is trying hard to turn customers away from the Apple iPhone and toward some of its new Android models such as the Motorola DROID RAZR MAXX...

This is a discussion for a news. To read the whole news, click here

posted on 04 May 2012, 12:04 2

45. 14545 (Posts: 1667; Member since: 22 Nov 2011)

What exactly have you "read and seen" regarding ATT and verizon? I've been with ATT/cingular, Sprint, and VZW, and of those three the only two I would use again. And ATT isn't one of them. Even though sprint had their fair share of network issues for me, at least their CS wasn't as bad as ATTs. And neither network had the coverage of VZW.

posted on 04 May 2012, 12:05 1

47. tedkord (Posts: 13236; Member since: 17 Jun 2009)

You read and see wrong. Verizon has much better coverage, far more 4G coverage and a better customer satisfaction rating. ATT does have faster 3G and 4G, if you can find it. I think ATT was ranked dead last in the last JD Power survey. Verizon has been first for years.

posted on 04 May 2012, 13:16 1

103. -box- (Posts: 3991; Member since: 04 Jan 2012)

It depends what your priorities are. If you want great customer service, better phone pricing, lower fees, consistent bills, faster data speeds, and a wider phone selection, more features for less money (mobile to any mobile being my favorite), among other things, AT&T is a better choice.
If your priority is for arguably better coverage at the expense of voice quality and data speeds, the Verizon would be a potential candidate.

That being said, each person has their own experiences, and absolutely no network is perfect.
I personally use T-Mobile US for my personal phone, have an AT&T phone for work, and if suddenly those got shut down, I'd probably go prepaid on a GSM carrier before going to verizon or sprint

posted on 05 May 2012, 18:53

170. iami67 (Posts: 321; Member since: 18 Oct 2011)

Hey -box- what world do you live in. Att is the king of fees they charge you for everything. The charge more for activation and upgrade fees. Verizon gives you a credit towards your upgrade of up to a hundred off depending on your plan att does not do that. As far as great customer service Att has won the award for worste customer service for 6 yrs running now while verizon has best customer services for about 5 yrs now. Check your facts before you sound dumb buddy

posted on 05 May 2012, 19:16

171. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

Boo u eyesheeeeeeep .....
Ur trying to say boo to android , but in a smart way. U

posted on 05 May 2012, 19:18

172. TROLL (banned) (Posts: 4851; Member since: 13 Apr 2012)

He's a apple fanboy...
We all no that, xcpt u.....

posted on 05 May 2012, 23:09

175. thelegend6657 (unregistered)

We all do respect sir .
Do you ever saw I called an android fan droidsheep ?

posted on 05 May 2012, 23:15

177. thelegend6657 (unregistered)

Box : I would say tmobile as I readed they have the lowest fees . But they dont have LTE (for people that need that ) , and their coverage wasn't the best (coverage wasn't a real issue here , because Malaysia is so small ) and t mobile's choice of phone is a letdown . They should get OneX with Tegra 3 because they don't have LTE yet They take the oneS and let AT&T spoil it with a snapdragon s4 . If you want s4 should straight away take one S . Btw I heard that AT&T is a little more expensive and their customer service sucks ( 2 things I can live with ) and GSM is always better than CDMA cause you can use it anywhere and can buy phones unlocked like last year a lot Americans like unlocked galaxy s2

posted on 05 May 2012, 23:20

179. thelegend6657 (unregistered)

Btw verizon's android update time is slower than AT&T .
Verizon ruin the galaxy nexus by putting bloat on it
Locked the bootloaders of its android phones .
TROLL : stop trolling and get a life

posted on 06 May 2012, 14:31

185. BattleBrat (Posts: 1476; Member since: 26 Oct 2011)

All these apple fans defending AT&T, you do know that Steve Jobs was pissed at AT&T right? He hated them, Jobs made this game changer of a phone and AT&T screws it up with their crappy service. Think about it, iphone users (who generally aren't techies) coming in to Apple stores and calling apple up complaining about dropped calls, poor signal strength, lost text messages etc. You think Steve Jobs liked that!?! He used AT&T because he had to, they were the only ones at the time who would do things his way..
AT&T has gotten a lot better, but VZW is still the best.

posted on 04 May 2012, 10:50 3

8. mas11 (Posts: 1034; Member since: 30 Mar 2012)

Verizon is pushing Android because it's their specialty. Heck they have their own brand of android phones, the DROIDS.

posted on 04 May 2012, 10:54 10

9. Borrie69 (Posts: 23; Member since: 14 Jan 2012)

Verizon Reps (from all the ones i have talked to in TX, FL, WA, GA, HI) are more tech savey and their knowledge about cell phones is more about performance over money. They are offering the better phones compaired to the ***phone 4S.
Spec wise, performance wise and durability wise Andriod models beat the Gapple models in every way

posted on 04 May 2012, 11:01 6

10. jamrockjones (Posts: 345; Member since: 26 Oct 2011)

That AT&T rep is a dbag. iPhone is a status symbol you can't get anywhere else? What are you high? I can think of plenty of places, including Walmart! What's the status? I have a $200 in my pocket? I like small screens? I love being raped by manufacturers? Ha, beats me.

posted on 04 May 2012, 11:01 4

11. theoak (Posts: 324; Member since: 16 Nov 2011)

It is no secret Verizon wants to move folks over to LTE as fast as they can.

If the 4S was LTE, this would not be in the news.

This has nothing to do with Droid/iOS/HTC/Apple/Samsung/Motorola. It is all about getting folks off of 3G onto LTE.

That's it.

posted on 04 May 2012, 11:10 1

13. Borrie69 (Posts: 23; Member since: 14 Jan 2012)

Yes and no. Yes it is somewhat about moving everyone off the 3G and onto the 4G. Yet at the same time it is also about the buyer. If the buyer is buying a product then you want to sell them the best products that you have. Why would you sell them something that is garbage, 2nd tier and sub quality then the other products that you have? Yes Gapple fans will will the f*ck out and dislike this and cry. But the fact of the matter is that Android is FAR better in every way then Apple is. The techs know this so they try to help people get the best product that they have.

posted on 04 May 2012, 11:20 2

16. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

You're a troll and ignorant

posted on 04 May 2012, 11:24 1

21. theoak (Posts: 324; Member since: 16 Nov 2011)

I still think it is 80% getting folks to LTE though. Verizon has spent a boatload of money in LTE and only have something like a 5% adoption rate. People are realizing that for email and Facebook, that they don't need 4G ... so they purchase the cheaper 3G phone for next to free. This is why Verizon has said, short of Apple, that this year they will only offer LTE models. Period. Verizon claims that their 3G network be be overloaded in a few years, and so they NEED folks to be on LTE. If people keep buying the 4S, these folks get locked in for 2 years, which means of course that Verizon needs to keep 3G up longer than they want to. In two years, the only folks left on Verizon 3G will be Apple users. While LTE users might not mind that, ultimately Verizon wants folks on LTE.

posted on 04 May 2012, 11:30 3

23. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

You're dead on oak. Nice intelligent comment that's grounded in reason and facts. Rare around here.

posted on 04 May 2012, 11:58 2

38. iamcc (Posts: 1319; Member since: 07 Oct 2011)

LOL! Good one taco!!

posted on 04 May 2012, 12:44

84. tedkord (Posts: 13236; Member since: 17 Jun 2009)

I don't disagree entirely, but I think it also might be the heavy subsidy on the iPhone - most other phones are more profitable for Verizon, plus have Verizon bloat like VZNavigator, which can lead to more revenue.

But, yes they want people on 4G - especially with tiered data, where you can blast through 4GB in 2 days.

posted on 04 May 2012, 11:06 3

12. ECPirate37 (Posts: 217; Member since: 14 Jul 2011)

I think at the end of the story CNN should have said, "And they're right. The iPhone 4S is a sub-par phone". I have nothing against Apple or the iPhone. It serves its purpose. But, I think Verizon is just calling a Spade a Spade.

posted on 04 May 2012, 11:19 2

14. Sniggly (Posts: 7305; Member since: 05 Dec 2009)

And knowing CNN, they're presenting this as a bad thing. I mean, today they have a story about why it's good to rein in Google.

posted on 04 May 2012, 12:34 4

77. VZWuser76 (Posts: 4708; Member since: 04 Mar 2010)

I'm sure you'd consider me an android troll as well, but I'm not a call center rep or cell phone salesman. I'm an electronics installer, most of my work involves installing things like call lights in hospitals, intercom & clock systems in schools, automation & cctv systems in jails, and sound systems in all of the above. My work has absolutely nothing to do with the mobile phone sphere, and I think the iphone is inferior. Think about it this way, the iphone has a smaller screen and lacks the ability for true multi-tasking (by that I mean system wide, not just a few apps). If there phone couldn't handle that then it'd really be a pos. I used to be an apple user, and was even looking forward to getting an iphone. But when I had an issue with one of their products, there tech support was abyssmal. Along with installing gear I also have to troubleshoot any issues the customer may have, so I know how the process works. I read through their faq & support sections before contacting them, to save them time & because I hate when customers don't try simple solutions for themselves. After a week long back & forth by email, with their solution being sending me links to their support & faq section, they found they couldn't help me. The issue was with itunes not recognizing me as the legitimate user of the content I had purchased. Their solution was to repurchase the content & see if that worked. I asked how I needed to go about getting a credit to repurchase my content. I was told that was on me. Now, if I had used a service like amazon that was drm free, I would've been fine. But because apple locks the content to the user, without them finding the cause of the issue, my content is lost and I'd have to repurchase it again, and their response was basically sorry. After that I have never, nor will I ever, give them any of my money again. Besides, I am not a fan of the sync to itunes model apple uses. What if I buy a cd while away from my computer that has my itunes content on it, but have another to rip the music, & want to listen to it right away? With itunes I'm stuck until I get to my itunes computer, with an OS like android I drag & drop like I would to a thumb drive. So please, give me a reason that I should go back to apple, I'm waiting.

posted on 04 May 2012, 11:20 7

15. troybuilt (Posts: 155; Member since: 16 Dec 2011)

This is the most epic line of all time: "The iPhone is a great phone, but it's on 3G," said one representative at a Verizon Wireless store in midtown Manhattan. "I'm not going to recommend a phone that's outdated." They released the iPhone first on Cingular "AT&T" and it was already outdated the day of release. It only supported 2G service and no MMS. People were still willing to pay for an out dated phone. Sometimes I ponder their stupidity. The iPhone 4S is still out dated with 3.5G HSPA+ that they claim is 4G and even updated the phone to only show 4G. It's not LTE. LOL @Doakie. You got that right. People with iPhones are computer illiterate. I find it funny to walk in Wal-Mart and seeing multiple iPhones strapped to people's belts like it's a gun or something. You'll be standing in line, one iPhone goes off, they all feel the need to grab their belts and check their iPhones that have the same ringtones. HAHA. Stupidity goes a long way.

posted on 04 May 2012, 11:32 2

24. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

It had no mms and yet was still the best phone out here. There must be a reason.

It's funny that you think you're better than people because you may be more knowledgable about cell phones. Let me guess you're a call center/sales rep.

posted on 04 May 2012, 12:05 2

46. -box- (Posts: 3991; Member since: 04 Jan 2012)

@TroyBuilt, not only that, they all have super-huge cases on the silly things which make them look absurd, and almost the same dimensions as a much larger phone, with none of the benefits. I went on a trip recently, and I saw so many people with crazy-big cases on their iphones who couldn't fit them into their pocket, whereas myself and a few others had WP7, Androids, my Nokia Symbian, and a couple of Blackberries (and one Windows Mobile) who were able to carry their phones in their pockets, even with a protective case.

posted on 04 May 2012, 11:43 4

29. troybuilt (Posts: 155; Member since: 16 Dec 2011)

LOL! Well, you got me pegged. How'd you know? Wow! That says alot for your talents as a taco stand employee.

posted on 04 May 2012, 11:47 2

32. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)

So because you know more about YOUR JOB that makes you smarter than people? Does your mechanic call you an idiot because he knows more about cars than you?

If you were actually knowledgeable you'd try to match the customer with the best product instead of bashing Apple.

Sniggly further proof of my theory. Basically every android troll that bashes Apple is a call center/sales rep.

posted on 04 May 2012, 11:58 4

39. troybuilt (Posts: 155; Member since: 16 Dec 2011)

You know more about selling tacos than most people. How's that going for you?

posted on 04 May 2012, 12:08 1

50. -box- (Posts: 3991; Member since: 04 Jan 2012)

"Best" is relative and varies person to person. Personally, a phone that was trying to brand itself as a smartphone that a) didn't have access to the fastest data network b) couldn't send pictures or videos to other users c) felt and looked cheap d) didn't get any stronger signal than the cheapest "disposable" phone at the time would not be considered "best" of anything, except perhaps in marketing and lemming-bait

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