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Business customer satisfaction survey reveals Sprint is tops

Posted: , by John V.

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Business customer satisfaction survey reveals Sprint is tops
In a November survey of business customers for both voice and data service, Sprint ranked the highest – surprised at all about that one? Actually, Sprint deserves the recognition because they topped the charts for overall satisfactions in voice and data according to the results recorded by the Yankee Group.  In voice alone, Sprint managed to score tops among the larger companies in six of the ten categories and second in two others. Now all the reports aren’t too dandy because the survey found that “a troubling 22 percent of Sprint’s large business customers are evaluating switching to a new primary wireless voice provider.” The last thing any company wants to happen is for dissatisfied customers to jump ship and head on over to a rival competitor. One Sprint spokeswoman points out that the company sees challenges; as well as progress with its brand, customer care, network performance, and device lineup. Still, there is much work needed with the number three wireless carrier in order to halt reporting losses during their quarterly earnings reports.  Keeping business customers and enticing new ones will always play an essential role in their bottom line.

source: Sprint Connections


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posted on 20 Oct 2010, 01:44

1. rhomaion (Posts: 187; Member since: 23 Sep 2009)


Verizon certainly didn't top #1 for voice clarity that's for sure... I just called my friend who is the biggest Verizon fan and when I asked him if he has ever dropped calls before he said yes... I had to laugh... He, like every other Verizon faggot fanboy, says Verizon is the best but all I hear ( or couldn't hear cause I would always drop the call with them ) is the bitching and moaning they do over their precious 3G data network. Oh, let's charge our customers with fees for devices that have a "3G" chipset in them but can't even run the browser at a decent speed, sounds good to me. I'm sorry I hated AT&T for the longest time but even know I think I would go with them over Verizon. Verizon Wireless, we never stop working with hidden fees.

posted on 20 Jan 2010, 00:13

3. hmcougar09 (Posts: 137; Member since: 25 Jan 2009)


You're just stupid. Every company has their flaws. Sprint and ATT are not always perfect. So just shut your trap.

posted on 20 Jan 2010, 00:49

5. cellgeek82 (Posts: 518; Member since: 20 Dec 2009)


Don't be so hateful...who pissed in your Cheerios? I've been with several carriers and I know first hand that Verizon works the best. And yes, in some places I've had dropped calls, but very few. Other carriers I've tried, Alltel and AT&T for example, have had even more network issues than I ever had with Verizon. I couldn't even send a TXT half the time on Alltel. Anything that is wireless can drop a signal. I've had connection issues with my wireless router and laptop before, and having to restart my router to fix it (and it's not a generic router either). Words of wisdom: Anything made by man is bound to fail.

posted on 20 Jan 2010, 11:28

16. remixfa (Posts: 13903; Member since: 19 Dec 2008)


LOL.. over all verizon is the best service wise. if you think VZW gets a lil dirty, what do you think ATT is? Whatever fees VZW charges, ATT tries to match.. the only problem is ATT has service on par with Tmobile, not VZW. In fact i get alot of ATT customers switching to Tmobile and saying they are happier because they have LESS service issues than ATT, and Tmobile is half the price. Anyone that switches to ATT is an idiot, unless that is the ONLY provider that works in their area which is rare.

posted on 20 Jan 2010, 00:11

2. rhomaion (Posts: 187; Member since: 23 Sep 2009)


You know what, then again it makes me sleep good at night knowing all those idiots that I love to hate have Verizon so every month they get a nice big hidden fee up their ass. Take that all you retards! HAHAHA!

posted on 20 Jan 2010, 07:12

9. cellhead (unregistered)


Rhomaion, are you two years old? The verbiage you use and pent up hostility truly show your immaturity. Please register as a Liberal Democrat when you are able to register to vote. They need more venom in their ranks.

posted on 20 Jan 2010, 00:16

4. htc_prep (Posts: 303; Member since: 09 Oct 2009)


even though im on sprint...thats........ kind of harsh...

posted on 20 Jan 2010, 04:16

6. Doakie (Posts: 1250; Member since: 06 May 2009)


In all fairness Sprint does have it's flaws. Their customer service reps are idiots. I spent approx 8 hours on the phone with them just to get my 2 year upgrade pricing back after I returned a handset that didn't have good reception. I've also had issues with an instant rebate on an Instinct HD that took a phone call or two to get straightened out. But I stick with them due to their awesome monthly rates. They have a decent handset selection. Also the fact that Verizon has such a huge data network that I can roam on for free makes me lol at verizon guys who pay extra just to have verizon coverage while I use it for free. So I wonder if I have a huge map floating over my head with lots of yellow and red? Lolol btw, Instinct HDs are awesome and would be a good phone if it wasn't $250. Awesome phone, but not worth paying almost as much as a TP2.

posted on 20 Jan 2010, 06:06

7. phoneguy (Posts: 190; Member since: 08 Jan 2009)


Every company has idiot customer care reps........ Sprints business premier care is second to none, not to mention, if a business customer has 25 or more lines they are assigned a dedicated care rep as a single point of contact, so they don't have to deal with all the bullshit. This is program is not available from the competition. Sprint does business well. I am a Business Account Executive for them and I continue to win business for this reason alone. I have worked in Sprint retail and Verizon retail and must give credit where it is due, Verizon has the swagger for consumers and Sprint lacks it, so I know Sprint has its short comings (consumer) but no other carriers offer a third party vendor portfolio as we do and no other carriers can say they have over 90% of fortune 500 companies using their service. I am not trolling so please grow some maturity before commenting on here, I respect all of my competitors as I recognize we are not perfect in many ways, I am just saying, this third party stuff just reinforces that Sprint does business well.

posted on 20 Jan 2010, 15:33

18. remixfa (Posts: 13903; Member since: 19 Dec 2008)


90% of fortune 500 huh.. so is that number going up or down? :) Id assume that many of those places have that annoying PTT. Thats really the only thing thats propping up sprint/nextel's business right now. Many companies arent willing to give that up even though they will get good rates and better service if they do..lol Ive heard that so many times as a rep on both the VZW and Tmobile side "i really dont like sprint but we are so imbedded with the "beep beep" tech, that we cant switch off... it would cost us more in the end because of minute use"

posted on 20 Jan 2010, 06:24

8. ibap (Posts: 695; Member since: 09 Sep 2009)


Recently switched from Verizon to Sprint because VZW had no coverage at daughter's school. Was surprised to find out how good call quality was on Sprint. So far, they've been great, both voice and data. Before the switch I had a row with Sprint during a previous consideration of them, over the handling of restocking fees after they encouraged me to take all 3 phones at once, so didn't switch then. VZW was generally good in terms of customer service, but I too had an issue with them over returning a handset during a new-every-2 upgrade and then being able to get the upgrade price for the next one. They also messed up when we left, having told me there would be no ETF because of the coverage issue, then charging me the ETF, then crediting it back, then leaving some reg fees on that bill that shouldn't have been there since there shouldn't have been a bill in the first place. Got that fixed too, but it took some doing.

posted on 20 Jan 2010, 07:12

10. scottmbolt (unregistered)


Cheers to Sprint!

posted on 20 Jan 2010, 07:25

11. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)


Its funny to see how some people despise Verizon Wireless and try to pick them apart for the most petty reasons which tend to be resident in EVERY carrier. Now im not the trendiest person in terms of "3G" but on my DROID my carrier's 3G is the same speed as when i use WiFi at home...so im not sure why this kid's friends are cryin about poor data speeds but ive never had a problem. But if i did ever have a problem i have enough sense to know that the keyword is "wireless". Because i pay my bill and so-called "hidden fees" every month doesnt garuantee me reception and blazing fast data speeds 100% of the time. I had Sprint for years prior to Verizon and i didnt experience much issue with them either...but what i like better about Verizon is their phone line up. This is a funny article tho...seems other carriers HAVE to mention what small areas they are number #1 in while Verizon continues to prove their #1 spot in several KEY areas. Thats like sayin "i understand you have a Lexus but the rims on my Dodge Neon are better than yours." Thats kinda strange that Sprint has such a strong business presence but they remain number three carrier. I would think more business customers would be more of a head count with handling over 90% of Fortune 500 companies...but i guess stranger things have happened...like Kanye's episode at VMA's. Btw...ive never paid a "hidden fee" on my bill...its either one of two things - Verizon or gov. charges. Not sure what this kid is talkin about...my bill tends to be pretty clear and straightforward. He probably works for a diff. cell carrier...tryin to throw salt or maybe he works for PA. Hmmmmm....

posted on 20 Jan 2010, 09:05

12. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


In regards to VERIZON: The so called $10 hidden fee is not hidden, Its a small data requirement. They are right there in the rate plan guides...WTF? This actually protects customers and encourages more data sales and a better customer experience. This is what is happening...And anyone in the business should already knows this...Customers that use more features like email, internet, etc get more out of their phone and are happier with the experience. Voice prices will decrease over the next few quarters and eventually you'll be buying data with a voice add on. Verizon phones like the VX8360 and LG ENV3 have really good mobile browsers developed by Adobe. All customers can get email on there phones and they should!!! In regards to SPRINT: This is good news. Sprint is still rebranding and any business or media outlet advocating Sprint is a small victory that will help build confidence in the new Sprint. In regards to HIDDEN FEES: Everything regarding the new Verizon plans are in the rateplan guide. When you get your phone at Wal-Mart or some hole-in the wall retailer rather then a more reputable retailer like Best Buy, Costco or a preferred carrier retailer because they will give you a phone for next to nothing the trade off is you're paying nothing for a sales rep with no special knowledge or training. So you won't get all the information about the wonderful things your phone can do and all the charges. However, at a corporate store there are too many shady reps that are not up front and honest about what you should expect on your bill. I blame pressures from the economy and very competitive offers and phone pricing from retailers. I've seen too many reps flat out lie to customers to get a sale. If you can't sell sign off of phonearena and go to careerbuilder. There are also a lot of ignorant customers that rack up huge data and download charges even after you specifically tell them the consequences of surfing with out a data plan. Also, every once and a while carrier will change conditions in existing contracts which gives a customer a window to leave like what Sprint recently did with the $5 fee for spending limits...

posted on 21 Jan 2010, 14:53

20. nosense (Posts: 53; Member since: 19 Jul 2009)


What the hell are u serious Best buy and Radioshack are the ones that are shady, Doyou know how many customers come infrom best buy that want to transfer their contacts because the best buy rep that sold them the phone told them they do not have a machicne when every store has it. I get atleast 1 person a day from RadioShack who want to change their plan because the radioshak rep placed them on a higher plan so he could get paid and told the customer to wait a month and change it. And costco are you seriously saying costco is better, I had a customer from florida come in who told the guy that he wouldnt have any extra charges besides the plan her chooses, just to get him to buy 3 phones tihinking he would never see him again since he was not from the area. Asfor Sprint Corporate I can say they are a little lass patient but thats because we have to deal with alot of customers that were sh***ed on my the radioshacks, bestbuys and costco) out there.. I was told by several employees that work in bestbuy in different locations that their dm or rm told them not to waste time transfering numbers or setting up phones just activate and send them to a corporate store.

posted on 20 Jan 2010, 09:15

13. Mateo8326 (Posts: 472; Member since: 15 Jul 2009)


I use to have sprint for the longest got rid of them for numerous reason But here's how i feel: the most profitable carrier is verizon right now use to be ATT(thats who i have) never had a issue with them. As far as the best service unless you survey the ENTIRE U.S.A no body really knows we go with providers that fit our budget bottom line. Yes sprint has good plan/deals they had to they were losing thousands of customers. So for this article to say that they are number #1i can really care less. We all have our reason to hate other provider but unless you tried every single cell phone provider know to man no one really knows who is the best.

posted on 20 Jan 2010, 10:07

14. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


Device and then coverage are #1 and #2 reason. Sprint needs to compete more heavily with VZW and ATT. Sprint has a good map, but they needs to improve their 3G network coverage and fill in 3G and rural dead zones. Unreliable 1x roaming off of Verizon is BS. 4G data is a step in the right direction!

posted on 20 Jan 2010, 10:32

15. donjonson410 (Posts: 32; Member since: 11 Jan 2010)


http://vzwmap.verizonwireless.com/dotcom/coveragelocator/images/maps/3Gcomparison.pdf Sprint 3G coverage destroys ATT

posted on 20 Jan 2010, 12:43

17. ageffner (Posts: 18; Member since: 27 Jan 2009)


LONG time customer of Sprint. Biggest issue they're having as of late is lack of phone line up. IPHONE has proven that customers are heavily influenced by what network carries the next big phone. Sprint used to be known for show casing many HTC phones before other carriers could get them. What went wrong? Who knows for sure, but part of it may have been Sprint's inability to effectively market the products and thus move low numbers of sales. Look at sales for Droid or other big HTC android phones now on Verizon and TMobile. Selling far better than HTC phones on Sprint, even though the Touch and Touch pro were HTC's flagship devices a year ago. Barely ever so the limelight on TV about them though from a Sprint Commercial. Sprint's been doing a better job in the marketing department lately, but may be to little to late, and all the cool new toys seem to be coming out on Verizon & TMobile.

posted on 21 Jan 2010, 01:31

19. DonLouie (Posts: 594; Member since: 22 Dec 2008)


I kind of see the device argument but that actually just started last year, I don't count the Storm and the Omnia was ok. Up until last year Sprint had the HTC's 1st and to this day get the same RIM's, the device void is overblown

posted on 22 Jan 2010, 19:15

21. dadoo985 (Posts: 26; Member since: 30 Oct 2009)


I AGREE ageffner SPRINT IS LACKING WITH NEW DEVICES. I WISH THEY WOULD PRODUCE NEW HANDSETS BEFORE I SWITCH TO A NEW CARRIER..........

posted on 03 Mar 2011, 16:15

22. Mad sprint customer (unregistered)


Sprint is horrible i found out that they are charging me 5 dollars extra a month for no reason. For the past 6 mont and did even tell me. They are robbers!!!

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