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BlackBerry officially responds to T-Mobile's mailer (UPDATE: T-Mobile answers with free shipping)

Posted: , by Alan F.

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BlackBerry officially responds to T-Mobile's mailer (UPDATE: T-Mobile answers with free shipping)
You might recall the mailer that T-Mobile sent out last week, looking to see if its customers sporting a BlackBerry handset would want to swap it for the Apple iPhone 5s. BlackBerry fans were upset at first, especially since T-Mobile no longer carries BlackBerry handsets in its stores. And online, only the BlackBerry Curve 9315, a refurbished Curve 9315 and a refurbished BlackBerry Q10 are available.

We pointed out that T-Mobile's consumer friendly CEO John Legere said that he would talk things over with his team and get back to the complaining masses of BlackBerry fans. But this was apparently not enough to placate the BlackBerry faithful. In fact, BlackBerry CEO John Chen wrote back with a post on his company's blog on Tuesday. Chen stated that he could only assume that T-Mobile thought that it had a good deal for BlackBerry customers and that it would be well-received. Chen said that T-Mobile could not be more wrong.

"I want to thank our loyal customers for your commitment to BlackBerry. By expressing your outrage directly to T-Mobile ‎through tweets, calls and comments in the media and on blog posts, you sent a powerful message that T-Mobile could not ignore. Your partnership with our brand is appreciated by all of us at BlackBerry, and draws a sharp contrast with the behavior of our longtime business partner. I can assure you that we are outraged too. What puzzles me more is that T-Mobile did not speak with us before or after they launched this clearly inappropriate and ill-conceived marketing promotion."-John Chen, CEO, BlackBerry

Chen thanked BlackBerry users for sticking up for the handset manufacturer and said that "T-Mobile did not speak with us before or after they launched this clearly inappropriate and ill-conceived marketing promotion." He also extended an olive branch to T-Mobile by saying, "I would like to remind you that our long-standing partnership was once productive and profitable for both BlackBerry and T-Mobile. I hope we can find a way forward that allows us to serve our shared customers once again."

source: BlackBerry

UPDATE: T-Mobile customers who order a BlackBerry model online starting on Friday, will receive free expedited shipping from the carrier.

source: Reuters

30 Comments
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posted on 18 Feb 2014, 19:07 12

1. silencer271 (Posts: 159; Member since: 05 Apr 2013)


woot 100 people are angry.. and no one cares.

posted on 18 Feb 2014, 22:31 5

9. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


CLEARLY, more than 100 people were angry...you f---ing trolls have NO LIFE...

posted on 18 Feb 2014, 22:32 3

10. Bernoulli (Posts: 1443; Member since: 01 Sep 2012)


Apparently you care enough to post about it, and don't be retarded, there's well more than 100 people who are still sporting a blackberry handset

posted on 19 Feb 2014, 00:07 2

13. Finalflash (Posts: 1656; Member since: 23 Jul 2013)


Well to be honest, on a regular market share chart the BB users are now less than the margin of error, and on a somewhat smaller carrier like T-mobile, it might actually be 100.

posted on 19 Feb 2014, 06:49 2

20. verty (Posts: 105; Member since: 07 May 2012)


Bull. You are so off point and factless....

posted on 19 Feb 2014, 00:07

14. KIANO (Posts: 67; Member since: 13 Feb 2011)


Try open wider your eyes. A lot more than that. Try visit Jakarta. You'll be surprised.

posted on 18 Feb 2014, 19:09 2

2. papss (unregistered)


Haha!! I agree... It was a pretty scummy move by crypt keeper John.

posted on 18 Feb 2014, 19:11

3. _KIRA_ (Posts: 19; Member since: 25 Dec 2013)


John for president!

posted on 18 Feb 2014, 19:15 1

4. papss (unregistered)


He is busy making 80's corny horror films.

posted on 18 Feb 2014, 20:04 4

5. X.E.R.O. (unregistered)


I'm starting to like Blackberry, I like underdogs.

posted on 18 Feb 2014, 22:34 3

12. Bernoulli (Posts: 1443; Member since: 01 Sep 2012)


I moved from a Galaxy Note 2 to a blackberry z10, typing this from it, and will never get another Sammy phone ever

posted on 19 Feb 2014, 01:55 2

16. tech2 (Posts: 2005; Member since: 26 Oct 2012)


lol.....other way round for me. After using Swype I can never go back.

posted on 19 Feb 2014, 22:24

27. Bernoulli (Posts: 1443; Member since: 01 Sep 2012)


You might like the flick feature on the blackberry z10 btw that's how I just typed this, even the btw

posted on 19 Feb 2014, 02:13 4

17. PapaSmurf (Posts: 8111; Member since: 14 May 2012)


I'm starting to believe you're living in a lie since you apparently just had a 1020....

posted on 19 Feb 2014, 19:48

26. Bernoulli (Posts: 1443; Member since: 01 Sep 2012)


So if we follow your logic, a person can't have more than one phone at a time. Come on man you know I work at t-mobile where having two phones is like having mcdonald's once a week - common

posted on 20 Feb 2014, 09:34

29. apiskula (Posts: 572; Member since: 25 Jan 2013)


You must be out of your mind...

posted on 20 Feb 2014, 11:08

30. Bernoulli (Posts: 1443; Member since: 01 Sep 2012)


Why ?

posted on 18 Feb 2014, 20:13 4

6. Kishin (Posts: 596; Member since: 30 May 2013)


I think they could do better, release a 5'' with the latest specs and prove T-mobile wrong by reaching the same ground the iPhone 5s has..Yes BB software is pretty creative..especially the bb hub..

posted on 18 Feb 2014, 20:30 1

7. downphoenix (Posts: 2299; Member since: 19 Jun 2010)


Ball is in T-Mobile's court now. Will they offer BB phones for their customers, or at least offer them at fair prices? And speaking of prices, ball is in Blackberry's court there, since Im sure as a supplier, T-mobile's probably already pricing them pretty low (much lower than the other carriers I've noticed).

posted on 18 Feb 2014, 20:32 3

8. Johnnokia (Posts: 507; Member since: 27 May 2012)


T-Mobile is offering free expedited shipping for cellphones they are not selling anymore.

posted on 18 Feb 2014, 22:33 4

11. thealphageek1 (banned) (Posts: 942; Member since: 02 Feb 2013)


This offer is a crap...a slap in the face to BlackBerry users on T-Mobile...

posted on 19 Feb 2014, 00:29 2

15. AfterShock (Posts: 2798; Member since: 02 Nov 2012)


I find this little in way of making up for their actions.
Not sure what course to suggest but I also find this rather rude of them.

posted on 19 Feb 2014, 04:52

18. tenzin (Posts: 85; Member since: 20 Dec 2013)


Also said this important thing 'And for our loyal customers on the T-Mobile network, know that we have an offer in the works designed especially for you.'

posted on 19 Feb 2014, 04:57 2

19. tenzin (Posts: 85; Member since: 20 Dec 2013)


I personally switched from android to BlackBerry and honestly saying that BlackBerry is better then Droid
. I owned 10 highends by Android and one mistake with wp so I think I can say that also we have ios in family that seems a little childish to me..

posted on 19 Feb 2014, 08:54

22. Zeeya (Posts: 192; Member since: 17 Mar 2013)


:) bb10 is so great... i just cant believe why the hell the market share is so low... and dont tell me its because of lack of apps... isnt the OS also important those days?

posted on 19 Feb 2014, 06:54 2

21. verty (Posts: 105; Member since: 07 May 2012)


Yes I personally think it rude and highly zombish of T mobile in doing what they did. Till tomorrow I still don't see the unnecessary hype with the iPhone. Okay you say it broke new ground....... when it was a blatant copycat. Since then nothing mega. And like I always say I will not use my money to buy a product that will control me and dictate to me. I ain't no zombie....

posted on 19 Feb 2014, 08:55 1

23. Zeeya (Posts: 192; Member since: 17 Mar 2013)


before trolling.. try blackberry 10 first... its awesome!

posted on 19 Feb 2014, 09:41 1

24. Deadeye37 (Posts: 78; Member since: 25 Jan 2011)


Free expidited shipping for Blackberry handsets. Shows that they're sorry for their mess up, and only puts them out $100 total. Good job T-mo

posted on 19 Feb 2014, 12:01

25. ninjahero (Posts: 2; Member since: 27 Apr 2013)


BB10 is actually really cool. I would have liked a back button but I'm sure gestures aren't terrible after a while.

posted on 20 Feb 2014, 09:33

28. apiskula (Posts: 572; Member since: 25 Jan 2013)


Blackberry don't work the fan base was only 10 people. Other people get real phones. Nobody wants your junk any longer.

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