Detwiler Fenton analyst Jeff Johnson said "key retail partners have seen a significant increase in Z10 returns to the point where, in several cases, returns are now exceeding sales, a phenomenon we have never seen before." BlackBerry has not only denied that this is true, but is also asking both the Ontario Securities Commission and the U.S. Securities and Exchange Commission to investigate the comments made by Johnson.
In a statement, BlackBerry CEO Thorsten Heins said that sales of the BlackBerry Z10, the first BlackBerry 10 model, are meeting expectations and the comments by the analyst were either a gross misreading of the data or a willfull manipulation of the data. He promised that such comments like the one made by Johnson would not go unchallenged and noted that returns of the Z10 are at or below forecasts and in line with the rest of the industry. Meanwhile, Detwiler Fenton refused to provide to BlackBerry its methodology or even the actual report handed over to clients. BlackBerry Chief Legal Officer Steve Zipperstein said everyone is entitled to an opinion on the merits of the device and the company, but said that a red line was crossed when false statements are made on purpose. BlackBerry's latest earnings report showed 1 million units of the phone were shipped in the three month period.,