BlackBerry Tour's return rate is as high as 50% due to trackball issues

14. Fanboys Suck posted on 17 Sep 2009, 12:06 0 0

You commented on this yesterday, and this article affirms the reason for the trackpad. Hit it right on the head!

20. Quemical posted on 17 Sep 2009, 14:51 0 0

Oh please, trackballs have been standard for years and NOW we are hearing about issues. Suspicious, suspicious, sounds like more VZW hate from PA, Ive NEVER seen a tour with a trackball issue.

23. Fanboys Suck posted on 17 Sep 2009, 19:08 0 0

I said nothing of VZW Hating... Get a life.

29. BlackberryUser posted on 18 Sep 2009, 23:47 0 0

I have Verizon, the tour, etc... I have trackball issues with my current phone, my girlfriend has issues on her curve and we had issues with our Pearls. The trackball gets lint, dust, dirt in it and has to be removed and cleaned. The previous phones were easy to clean, I haven't figured out how to remove the trackball from the Tour yet.

30. BlackberryUser posted on 18 Sep 2009, 23:47 0 0

From today's article, it sounds like this was just an early production issue. Have you had any more issues with your second Tour?

22. JOE.mayfield posted on 17 Sep 2009, 17:30 0 0

confirmed

9. BigRed83 posted on 17 Sep 2009, 06:57 0 0

I have seen quite a few Tours come back both for performance issues (freezing) and the trackball. A software update is coming soon, as we just had our in house systems loaded with BB s/w to perform updates for store stock and demos. On the trackball, I agree, time to go. As far as people being too stupid to know how to use it, I blame the sales people who cram BB's down people's throat to get their data numbers met. All it does is create longer tech lines with unhappy people thinking they got ripped off, and now they are pissed because replacement units are now available as opposed to their getting new devices.

10. anarkie posted on 17 Sep 2009, 09:47 0 0

I'm sure the related numbers still signify an issue above the standard. Keep in mind, that the Tour isn't "Hot" tech to the average person. It's actually designed to the same general look and feel of many other BBs. The specs are for us geeks out there to appreciate. But I do agree with your statement about people's lack of forethought and lack of general knowledge. I am a great candidate for my Omnia, being a tech fanatic, while my fiancee isn't as ideal. However, what she needs is a good browser, and a phone I can fix (She has baaaad phone mombo-jombo). No feature-phone offers either of those options, so I got her an Omnia as well.

11. radcloser posted on 17 Sep 2009, 09:49 0 0

Everyone has an opinion. Here's mine. Regarding the trackball issue with the Tour, it took four 9630's before I got one with a working trackball. All of them including the one with the good trackball have had performance issues. I keep getting the "hourglass" (rotating hand icon) with the entire system freezing up while performing various tasks ie, ending a call, playing Texas hold'em knigs 2, starting an SMS text, turning the backlight on by pressing the space key, etc. I previously had the BB Curve and it was rock solid. No problems. I upgraded for the improved display, EVDO Rev A data and the improved camera. I don't see any improvement in the processor of the Tour over the Curve. In fact, the Tour is far more laggy and frustrating. When I called Blackberry RIM support, they denied any knowledge of trackball or performance issues with the Tour. This only serves to invalidate a customer's concerns and sends a message of "We won't admit we screwed up". Blackberry is losing my confidence. Regarding the "expensive data plan" as mentioned above, you must have Verizon. I used to have Verizon but switched to Sprint. I have no regrets regarding the coverage. I very rarely ever drop a call (maybe once every 3 to 6 months). The price plans blow Verizon away. Verizon offered the Tour for $100 less than Sprint but you end up paying hundreds of dollars more over the life of the contract. The only upside I have have seen with Verizon is customer service. I would give Verizon an 'A' for customer service compared to Sprint which I rate a 'B'.

24. jporterweb posted on 18 Sep 2009, 01:24 0 0

@BigRed83 - I have to disagree with your notion of the sales people being to blame here. At least in my area. We try to steer people away from Blackberry's if the need isn't there, however many insist on the Blackberry. True I have talked a few customers into it that were on the fence but those are ones that I knew would use the thing and were just concerned about the price. If you Discover what the customer needs then you can steer them away from the bb if necessary, and we do this all the time in my store. I can think of 3 instances in the past week where I tried to steer someone away from a blackberry for numerous reasons... One of them bought it and then returned it 3 days later... Just like I predicted they would. But, the customer is alway right.. Right?

25. kiki3931 posted on 18 Sep 2009, 12:43 0 0

thsi article isnt about the storm you idiot its about the tour! read!