Unfortunately for BlackBerry, this plan hasn't worked. But Heins understands why the updates are moving so slowly and even understands the carriers' way of thinking. The executive points out that the operators have let a new OS with new products onto their networks. So the carriers test and test and test to make sure that the most important asset they own, which is the quality of the connections on their pipelines, remain high. Heins believes that once the carriers see how stable the platform is, future updates won't require all of that testing and all of the delays.
"They let a whole new platform onto their networks, whole new products. Nobody knows what they're going to do on the carrier's side, so they're testing themselves thoroughly. The network is their asset. The quality of their connectivity is their asset. We have to be sympathetic with this as well, but I hope and I'm optimistic that going forward, when they learn about the stability the platform, this will improve quite substantially."
-Thorsten Heins, CEO, BlackBerry