Now, the latest BlackBerry Knowledge Base report has been issued and it shows that BlackBerry will be setting up a separate site that will help those with BlackBerry 10.2 (once it is launched) be able to decipher the code that is being revealed to them on their handset. BlackBerry 10.2 will show 'Berry users a URL with an error code that leads to a menu allowing Berry users to find out what is ailing their Berry.
According to the Knowledge Base report, the issue would be resolved by having the phone in question connect to BlackBerry Link. The OS would revert back to factory settings, taking care of the issue. With BlackBerry 10.2, this all takes place with no muss and no fuss.
source: BlackBerryKnowledgeBase via Crackberry