Best Buy reorganizes around connected devices
0. phoneArena 12 Jan 2012, 23:33 posted on
At CES, Best Buy spoke with some reporters about its reorganization around connected devices; computers, tablets, e-readers, smartphones and computers along with the associated service plan, will be sold at Best Buy and Best Buy Mobile stores...
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1. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
I know they've already kind of started this move by making the mobile manager share supervisory responsibilities over tablets etc. with the computer manager. Also, the sales lead is supposed to be more in charge of getting broadband cards. It's one of the reasons I'm kind of wary of being promoted to a sales lead position if it happens. I love selling phones. I hate selling broadband cards.
3. ardent1 (Posts: 2000; Member since: 16 Apr 2011)
I was at a Best Buys recently and when an employee spotted me looking at the 5" Galaxy Player and it was non-stop upsell. You can see and smell the desperation in the Best Buy employee and this was true at the other Best Buy in my area. To add to the non-stop upsell frustration, the employee didn't know his product -- I kept correcting him on the spec's and features. For example, he told me the battery life was 3 days -- I told him the manufacturer claimed 8 hours (for video) plus he didn't know it had a 2,500 mAh battery. However, I should buy the over $57 black tie protection play in case something happens so I can upgrade to the Samsung Note.
Btw, I did get a 24" ASUS monitor that Best Buys was discontinuing at a great price during my prior trip. It's like shopping at Costco, you never know what good deals might show up.
4. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
Well, selling the extras helps us out, but it's not like the be all to end all. Black tie is actually usually a pretty good idea, it's the best insurance deal I've ever seen, especially around cell phones. If the guy kept pushing the extra and "seemed desperate" then he wasn't doing his job right. He was probably new. Or just doesn't care enough to fact check.
Best Buy Mobile is a little different. We are trained more (and paid better) than general best buy employees. Even then, yes, we can get some idiots working at different stores. Sorry that you had a bad experience.
5. Tux4g63 (Posts: 118; Member since: 21 Oct 2011)
I don't necessarily think they are trained more or are better compensated. If you truly look at the model layout for the wireless industry, Best Buy Mobile is the single largest player that does not pay its employees commission. Now don't get me wrong, that can lead to throat cutting and unsavory business practices on the part of employees who would want to make an extra buck, but I still feel that from what I have heard, Mobile employees are not fairly compensated for the job they are asked to do. A truly good Mobile salesman has to know incredible amounts of knowledge when it comes to hardware, and the fact that it changes daily on new devices, updates, software, and basic skills to use and teach this stuff. And they must deal with contracts and all the different models/plans/price points that every wireless carrier has. Long story short, because Best Buy Mobile employees need to know so much and be good at it, for the extra $1 or $2 they make per hour, that really pales in comparison to the rest of the industry and what these employees really should be making. Especially in light of this article saying they will be picking up more products and knowledge areas.
6. Baseballer (Posts: 132; Member since: 07 Dec 2011)
how old do you have to be to work at best buy or best buy mobile?
7. Sniggly (Posts: 7291; Member since: 05 Dec 2009)
I believe 18 is the cutoff age. I'm not sure though, because I haven't had to worry about age cutoffs for anything except presidential candidacy for a few years, lol.
2. thelegend6657 (unregistered)
Why many American complain that they sucks . My cousin in new York too but the concept of all carriers in a single store is kinda cook . Sorry to be ignorant I am not an American I did not know