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Are Microsoft Store employees misleading customers about Windows RT?

0. phoneArena 27 Oct 2012, 11:57 posted on

Yesterday brought the launch of Windows 8 as well as the official launch of a number of Windows RT tablets. We went to a local Microsoft Store to check out the new devices, and were surprised at some of the information being given out by store employees. By far, the worst bit of misinformation was that one employee told us that Windows RT is "nearly identical" to Windows 8...

This is a discussion for a news. To read the whole news, click here

posted on 27 Oct 2012, 12:37 2

9. ssk27 (Posts: 15; Member since: 24 Oct 2012)

Yeah its true one disappointed consumer will double the complaints to their friends, and it goes on. Watch out microsoft.

posted on 27 Oct 2012, 12:49 2

12. gd761 (Posts: 137; Member since: 18 Sep 2012)

I am Quite Knowledgeable about what I buy because I like to do a LOT of Research on things. I had purchased the 64GB Windows RT Tablet last night for my Wife and I had set it up for her. I did NOT have Any Problems with Anything except for One. I could NOT set up her E-Mail because after spending over 3 hours on the phone and on a chat session, I finally was told that there's No way to set up her E-Mail because The Microsoft Windows Surface RT Tablet does NOT Support POP3 format for E-Mail. I was told that there's and option that I could do to get her E-Mail to work. The Option was for me to return the Surface RT Tablet that I just spent over $700.00 for and wait for the Windows 8 Pro Tablet and Purchase that one, because that version DOES Support POP3 for E-Mail. My E-Mail provider does NOT Support any other Format for E-Mail, so at this time My Wife can NOT get ANY E-Mail on her Brand New Microsoft Surface RT Tablet.


This part of the Message is for you.
When you have the time, Push an Update to Everyone to have POP3 Format for E-Mail supported on the RT version of your New Tablet.

posted on 27 Oct 2012, 14:46

40. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)

so change your e-mail to a modern one...

posted on 27 Oct 2012, 14:58 2

45. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

Yeah right. I can just imagine the interaction on that topic:

gd: Honey, I just dropped $700 on this new toy for you, but you will need to change your e-mail provider so you can use the new toy that I just got you.

gd's wife: You did WHAT!!!! $700 is two pairs of shoes that I had my eyes on for the past month! And you want me to change my e-mail provider to be able to use this toy that cost me two pairs of shoes!? How am I going to get access to the 18,000 e-mails that I have access to now without this new toy that you just dropped $700 on!?

You are taking that POS back for a refund right now, and I am going to go out and buy the two pairs of shoes that I have been looking at for the past MONTH!

gd may have to spring for a really, really nice dinner as well to get back in the wife's good graces....

posted on 27 Oct 2012, 15:26

48. MartyK (Posts: 819; Member since: 11 Apr 2012)

^^^^^^^^ hahahahahaha^^^^^^^^

You are 1,000% correct on this conversation!!!

posted on 28 Oct 2012, 07:20

77. MICROSOFT-PARTY (Posts: 2; Member since: 27 Oct 2012)

first of all :


2 years later after win 8 got a gerat share of tablet market and force android back to the mobile verion all this craps that is blowing to web will be stoped and they will change to admiring microsoft.ceustomer has his rights to choose what is best for him self and win 8 rt needs more effort and work .with win rt features such as supporting directx and easy proting android and ios apps to win rt we will see win 8 rt or win 8 will completely change the stocks for ever

posted on 27 Oct 2012, 12:53 2

16. schinnak (Posts: 92; Member since: 26 Oct 2011)

I like the passion of PA. This is why I keep coming back to this site. Good one Michael !!

posted on 27 Oct 2012, 12:53

17. gd761 (Posts: 137; Member since: 18 Sep 2012)

If ANYONE has the Same problem with getting their E-Mail on the Microsoft Windows RT Tablet, then send Microsoft an E-Mail Complaining about the Problem.

Maybe, Microsoft will fix the Issue that they should have NOT let get past the BETA Stage.

posted on 27 Oct 2012, 13:28 2

22. networkdood (Posts: 6330; Member since: 31 Mar 2010)

When it comes to Microsoft, never buy their products upon first date release.

posted on 27 Oct 2012, 13:35

24. MICROSOFT-PARTY (Posts: 2; Member since: 27 Oct 2012)

sorry my english is not so well, i did my best!
it is about 2 years that phone arena or some other websites are full of negative informations and news about microsoft and nokia and its amazing that does this notes has any end?!!i am not saying that these companies love me!!!but what just happend that windows 8 is been a great ground just to destroy these companies.what is wrong in their sentence?did they say that its a full win 8?yeah now win 8 has problems such less programs than ios and android especially for windows rt and the important thing that is low price gadgets that flow every were like android but in a period of time,all of these will be solved.i think apple and google felt a great danger and are trying their best to fill the web and people with the fear of "win 8 is this or that " and blaw blaw blaw.please take some time and rest the mony is not so important to do such hard work of destroying the rival!

posted on 27 Oct 2012, 13:50 1

27. AndroidShiz (Posts: 154; Member since: 08 Nov 2011)

I see no viable reason to leave Windows 7 for 8 at the moment. Win8 is looking to be the next Vista, especially with the confusing RT version. Why even release a RT version? It's like they're purposely aiming for their own feet to shoot. It wasn't worth leaving Windows XP until Windows 7 came out. I'll definitely be waiting for the next operating system as Win7 works perfectly fine.

posted on 27 Oct 2012, 13:57

29. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

A lot of corporations have reached a similar conclusion. If Win8 is as un-baked as it seems, it could well be the next Vista.

posted on 27 Oct 2012, 17:35

59. Joshing4fun (Posts: 1236; Member since: 13 Aug 2010)

The problem many people have with win8 I think is that you really cannot enjoy the new UI if you do not have a touch screen device. If you do, its awesome. If you don't, not so much.

posted on 27 Oct 2012, 14:11 3

30. iamfury (Posts: 62; Member since: 07 Oct 2012)

Well to me this article was a total waste of time. I don't expect articles like this to be featured by phonearena. the salesperson said "NEARLY" identical. that is enough for me to understand that these two devices are not "EXACTLY" identical. -_-

posted on 27 Oct 2012, 15:33 1

50. MartyK (Posts: 819; Member since: 11 Apr 2012)

But iamfury, come on now, there are basic functions everyone agreed on that a electronic devices MUST have the capability of doing:

1.Web browsing

Even Apple can do these 3 things right,(mapping a little tricky)..hahahah

Sorry Ifans I had too :)

posted on 28 Oct 2012, 12:03

78. iamfury (Posts: 62; Member since: 07 Oct 2012)

You are right but this article is about a salesperson "supposedly" misleading the customers. which according to me is misleading itself. The salesperson was simply presenting the positive aspects of the device which is that its "nearly" identical to windows 8. now if you are going to invest your hard earned 600$ into something you will surly wanna investigate the fact that what makes this product NOT "exactly" identical to windows 8. and once you find out you can refrain yourself from buying a product that doesn't add up to your requirements.
In nut shell what i am trying to say is that This article had no productive information at all, it was just an exaggeration of a simple incident you had with a salesperson -_-

posted on 27 Oct 2012, 14:28

34. Iphone4 (unregistered)

WP8 is same as IOS all locked rather buy iPad

posted on 27 Oct 2012, 14:44

38. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)

but the surface is better...

posted on 17 Nov 2012, 13:45

91. Iphone4 (unregistered)

Not really

Surface got no apps man, IB2 Horn, A7, Harry potter many others.

I rather buy N7 for £160.

posted on 27 Oct 2012, 14:43

37. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)

umm... windows RT is capable of having features added... including legacy compatibility...

posted on 27 Oct 2012, 14:50 1

42. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)

Legacy compatibility is not there yet. How long should a customer wait for legacy compatibility if that is important to them? This is starting to sound like the Android ICS to JB discussion - should I wait to buy a Note II at end of November, 2012 or buy a GS III now and wait until JB is available for the VZW edition of the GS III sometime in 2013?

posted on 27 Oct 2012, 14:53 1

43. ChiX017 (Posts: 308; Member since: 09 Nov 2011)

Umm, about the browser. Didn't google post a video on how to Pin it's Chrome browser to the start screen on Windows 8 RT?

posted on 27 Oct 2012, 16:05

52. lubba (Posts: 1313; Member since: 17 Jan 2011)

Most people buy nowadays what's popular. Anything else comes second. Why would fanboy reps steer customers away from WP?

posted on 27 Oct 2012, 16:25

54. 7thspaceman (Posts: 1546; Member since: 14 Feb 2011)

as I said before Microsoft has to flood braodcast TV' and cable TV Newspapers, Web Sites, Radio and magazines' with the Proper information about the Windows "RT"
Tablet and let Folks know it only runs Apps from it's App store. now if that is not Clear to Microsoft they are going to look so bad to the Public it is going to really hurt their future sales growth The Microsoft People in charge of Public relations and Advertisements need to be FIRED. When the Windows 7 series smart phones were launched Microsoft had the same problem. Microsoft actually launched the wrong
"Surface Tablet computer" because Some Folks do not do their homework before they buy a product to see if it meets their needs. A lot of "surface Tablets will be returned and have to be refurbished and sold again at a lower cost this will make the surface Name brand Stink to People and this totally unnecessary If Microsoft does it's PR work right. I hope Microsoft heads get this PR and advertisement problems fixed right now.

posted on 27 Oct 2012, 20:05

63. someones4 (Posts: 625; Member since: 16 Sep 2012)

Apple will say: everyone's stuff is 'nearly identical' to ours.

posted on 28 Oct 2012, 01:17

73. greenrolaids (Posts: 56; Member since: 04 Feb 2012)

i am a fan of windows and am hopeful that win8 works out.

but i was dissapointed in the performance of the win8RT tablets.

Engadget froze up on me on 2, the refresh rate was a little spotty on 1 of the surface rt tablets, flicking the metro ui, i saw blank tabs.

Jellybean on my nexus 7 was a better experience and maps on the rt was laggy.

google has them crushed in that respect.

Personally i want microsoft to be a force in the tablet market.. but Their "huge F-up" in not advertising that the RT tablet is tied to the Microsoft RT store... PISSES ME THE HELL OFF>

Microsoft is making it easy for me to cling to my android tablet.

Give me a good reason to come back GATES ! And hire a better PR / advertising department....f-holes

posted on 28 Oct 2012, 02:18

75. omar300 (Posts: 209; Member since: 24 Jun 2012)

You probably went to the worst booth, the one in toronto perfectly explain and even went to show how RT would react to a traditional software. It would let you install exe file but give error that that app wont run on RT, we all understand RT is mobile version of Windows, no need to bash it. geezz.

posted on 28 Oct 2012, 04:19

76. enGet (Posts: 31; Member since: 19 Oct 2012)

No POP3 email? Haha, what a joke...

posted on 28 Oct 2012, 12:40

79. hellt1M (Posts: 20; Member since: 10 Oct 2012)

you sir... are a frakking moron
the first paragraph pissed me off.

lets make this clear.. windows RT IS windows 8 stripped for tablet. nothing more nothing less.

the guy said it "nearly identical"... after you reading the first paragraph i immediately assumed you are an apple fanboy

posted on 28 Oct 2012, 22:31

85. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)

I'm going to have to agree w/Michael on this one for one reason only...the statement made relating to the only difference being no support for legacy apps on RT when in fact one of the other major differences is no POP3 email support. Lets face it...most buyers go into stores proactively defensive & in most cases reduce sales people down to heartless, greedy liars who want to take your money (which could or could not be true). I don't take issue with the "nearly identical" comment b/c technically they are similar enough to fit that verbiage. That could of been his way of coming down to the customer level & not talking Windows jargon (which often happens in the technology setting) but his follow up to the request for explanation is where he made the mistake. Leaving out details about a key feature like email not being supported on RT, which is a common use for many if not all smart phones, could be problematic for the customer.

posted on 30 Oct 2012, 02:03

90. pikapowerize (banned) (Posts: 1869; Member since: 03 May 2012)

lol... this dont shock me.. .coz somehow here in my place, the sales person are uneducated about their products...which is very bad... and very misleading!!!

nice article! :)

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