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Are Microsoft Store employees misleading customers about Windows RT?

0. phoneArena 27 Oct 2012, 11:57 posted on

Yesterday brought the launch of Windows 8 as well as the official launch of a number of Windows RT tablets. We went to a local Microsoft Store to check out the new devices, and were surprised at some of the information being given out by store employees. By far, the worst bit of misinformation was that one employee told us that Windows RT is "nearly identical" to Windows 8...

This is a discussion for a news. To read the whole news, click here

posted on 28 Oct 2012, 00:45

72. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


Sounds more like the red-haired step-brother to me.

posted on 28 Oct 2012, 02:06 1

74. denied911 (banned) (Posts: 361; Member since: 31 May 2012)


also windows rt has restrictions to only 1 browser active in system and flash doesnt work on every site, you have to use marketplace and oh yes hardware restrictions from ms to oems.
did i mentioned that for example torrent client wil never be in microsoft little app store?

posted on 28 Oct 2012, 12:49

80. hellt1M (Posts: 20; Member since: 10 Oct 2012)


you are a moron!

you are a tech person. of course you are going to notice the little unrelated details. they are sales associates told to sell. for the average person going in to buy a suface tab it IS identical to windows 8. go home. turn on windows 8. besides being able to intsall legacy apps. and a few extremely minor other things.. what was so wrong about what the employee said. when you turn on the RT it will look and feel EXACTLY like windows 8. its whats under the hood that matters and the average consumer does give a frak. the guy told you assuming you were an average apple fan boy all you needed to know. that it is nearly identical to windows 8 and cant run legacy programs. discusssion over. you are officially a moron and everyone here that agrees with you.

i will now forever avoid any article you write because i will automatically assume you own an iphone and have no brain

posted on 28 Oct 2012, 12:51 1

81. hellt1M (Posts: 20; Member since: 10 Oct 2012)


completely agree with neutralguy and joshing4fun

posted on 28 Oct 2012, 14:05 1

82. bayusuputra (Posts: 963; Member since: 12 Feb 2012)


michael, afaik, doesn't own an iPhone, and so far most of his articles are technically and politically correct, there may be some articles which are totally out of place, like this, but to call him a moron is just plainly rude.. he's one of, if not, the best writer of PA..

but, I, too, don't agree with michael here, although they said that these two are nearly identical, which they obviously are not, the sales person is technically right, because it's a marketing strategy.. well, we can say that technically an iPad is a blown up iPod, with its own set of apps that have the same functions, but designed to make use of the screen estate. But have you ever heard of a sales person goes about saying that the two are identical?

the concept of "near" is vague, 1000 miles is near if compared to 1 light years.. So if by near the person means it is of the same UI design sans the ability to run legacy apps, then it's still correct..

if that person said that the two are THE SAME, then they are misleading.. as long as they still state that there is a difference, well, they are not misleading.. and for a person making a $600 purchase, they will obviously ask what is the difference.. because, when you are presented with the Pro version with a higher tag compared to the RT, and the sales person says that the two are only "nearly" identical, but not the same, then people will most likely ask..

posted on 28 Oct 2012, 14:10

83. MichaelHeller (Posts: 2707; Member since: 26 May 2011)


As others have mentioned, I do not own an iPhone. I own a Galaxy Nexus and a Nexus 7. My wife has an iPad and a BlackBerry. And, for a couple months earlier this year, I used an HTC Radar to get to know WP7 better.

posted on 28 Oct 2012, 21:39

84. CRICKETownz (Posts: 980; Member since: 24 Oct 2009)


But it's "nearly" true so he should be fine

posted on 29 Oct 2012, 00:22

86. neutralguy (Posts: 1152; Member since: 30 Apr 2012)


we're not talking about goodwill, we're talking about misleading a customer. and as far as i know, he didn't mislead the customer.

posted on 29 Oct 2012, 00:53

87. Droid_X_Doug (Posts: 5993; Member since: 22 Dec 2010)


You aren't the customer. An average customer likely won't know about legacy s/w not running on RT tablets.

At the end of the quarter, your opinion or my opinion won't matter. If sales are in the 10s of millions, it will be a succes. If not, then Ballmer will have another fail to celebrate.

posted on 29 Oct 2012, 03:37

88. jroc74 (Posts: 6019; Member since: 30 Dec 2010)


To me, thats not a good sales person. In my time in the retail jewelry business, we were very truthful and helpful. Most customers didnt know a thing about jewelry.

It was like our job was to teach them a lil bit before they left the store.

If it were me, I would said its nearly identical and went into more detail with any additional prodding from the customer.

posted on 29 Oct 2012, 20:05

89. downphoenix (Posts: 3165; Member since: 19 Jun 2010)


To my knowledge Flash doesnt work at all in Windows 8 using the modern ui version of IE. Desktop version works fine, as does installing something like Chrome or Firefox, but I cant seem to get Flash to come up. Youtube worked, but Youtube is designed to use alternatives to Flash when its not available.

posted on 27 Oct 2012, 12:03 9

2. tgtftw (Posts: 31; Member since: 23 Aug 2012)


For the average consumer, this wouldnt be bad information. All they want on average is access to the web to check email and facebook. Also maybe type up a resume' on office or make a card on publisher. For the power user, most obviously will do their research before buying anyway thus ahead of time that they wouldnt think twice about RT

posted on 27 Oct 2012, 14:17 1

32. darac (Posts: 2156; Member since: 17 Oct 2011)


By that logic, that average user would be far better off with android or IOS tablet since they, besides offering "access to the web, check email or Facebook ", also offer an incomparably greater choice of applications.

Windows fans hypocrisy - Oh world, behold the Microsoft Surface RT, it will finally give us WINDOWS tablet!!
When the reality of that windows version is pointed out , they actually take the argument that would perfectly suit android or iOS tablet in the first place

posted on 27 Oct 2012, 14:28

33. addy23 (unregistered)


http://www.youtube.com/watch?v=zi1HwI1OaTU&feature=related

posted on 27 Oct 2012, 16:10

53. darac (Posts: 2156; Member since: 17 Oct 2011)


Here's the summary of reviews:

http://ca.news.yahoo.com/blogs/right-click/microsoft-surface-rt-review-roundup-people-saying-windows-165959818.html

Overall, looks like Surface is far from that world beater tablet you guys cheered for.

posted on 27 Oct 2012, 12:05 1

3. Savage (unregistered)


Apart from these, I have some doubts of my own. On the Windows website, it said that Windows 8 doesn't support DVD playback and you'd have to download apps from the app store. Also some additional purchase regarding Media Player or something. What was all that about?

posted on 27 Oct 2012, 12:16 4

5. MichaelHeller (Posts: 2707; Member since: 26 May 2011)


I can confirm that Windows 8 doesn't come with a DVD player built-in. No idea why, because presumably devices running full Windows 8 would have a disk drive of some sort. There is native music playback with the music app, and video file playback too, just no DVD playback.

posted on 27 Oct 2012, 12:51 2

14. Savage (unregistered)


Okay, I figured it out. Currently, those updating from Windows 7 have the option to keep the DVD software they used previously ONLY IF they are compatible with 8. Windows Upgrade Assistant will check that for you. Vista and XP users have to download it separately.
Link-

http://windows.microsoft.com/en-US/windows-8/upgrade-to-windows-8

Still its a pain. My VAIO plays Blu-ray and I don't wanna lose that when I upgrade. Itching to try something new and Metro UI looks promising.

posted on 27 Oct 2012, 15:22

47. MartyK (Posts: 884; Member since: 11 Apr 2012)


Thank you Michael for pointing this out..

Why didn't the Sales person say," You can't get POP3 email",
and then explain to the customer what POP3 email are.

You didn't go far enough, IMO. you should call him out on this in front of the other customers!.

bring in this PC BS to the mobile world!!

posted on 27 Oct 2012, 17:11

55. pongkie (Posts: 641; Member since: 20 Aug 2011)


they didn't added the DVD player (software) because it only adds to the final price of the OS due to licenses. since there are windows 8 pc's that are comming out without any DVD player (hardware) they make DVD player licenses optional for those who only needs it.

posted on 27 Oct 2012, 12:13 8

4. Peter27 (Posts: 233; Member since: 13 Jul 2012)


Michael I usually like your articles but i don't understand why such a big shout in here?
as tgtftw said for average consumer it is not going to make difference as apart from not being able to run legacy programs and few other bits they in fact are almost identical.
I do not understand why so many negative articles about win 8. I absolutely love to see that they trying to innovate and the live tiles, absolute clean simplicity with the fact that pro version will be able to run legacy program, is the future of computers. Of course it will take a little while until consumers gets use to it, but I really think win 8 is going to be really successful in the future.
On top of that, nobody complained when we seen Apple advert with man asking "is my brother here yet ?" I tried it numerous time with siri. The answer I got was - I dont know who your brother is.

posted on 27 Oct 2012, 12:19 9

6. MichaelHeller (Posts: 2707; Member since: 26 May 2011)


Windows 8 has some really nice things about it and some strange things. I don't necessarily have a problem with Windows RT or how it is set up, but customers need to know what they are getting. The average consumer may not understand exactly what the limitations of RT are, and it should be the Microsoft Store employees job to at least explain it better than "RT is nearly identical to Windows 8".

posted on 27 Oct 2012, 12:35 3

7. devildlm1 (Posts: 71; Member since: 12 Sep 2012)


You were spot on with this article. While most consumers would be perfectly fine with a RT tablet, a lack of understanding what legacy apps means can really hurt Microsoft. I do believe it is the consumers responsibility to learn about what they are buying but that doesn't happen often enough.

posted on 27 Oct 2012, 14:29

35. addy23 (unregistered)


http://www.youtube.com/watch?v=zi1HwI1OaTU&feature=related

posted on 27 Oct 2012, 14:53

44. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)


umm you need to set up your family ;)

but yea windows 8 and windows phone 8 are great platforms iv had my windows phone since launch and love it, windows 8 took a month for me to get use to but after i did its great, (i'm always using the desktop and don't go back to the metro UI often but that's because I'm on the Release Preview version and have a limited app selection)

posted on 27 Oct 2012, 12:36

8. Smart (Posts: 76; Member since: 20 Aug 2011)


Hey Michael can u help me with my problem here....

I am looking to buy a surface pro for my work.....It will be lot more comfortable and convenient than my laptop......and I dont have much graphics requirement too......play a few games though but mostly on my desktop......anyways i am torn between the surface pro and RT.....but then again I dont want to invest as much as $599 and crib about not buying the pro.....

Moreover is it advisable to buy surface at all now...should i wait out 1 more year to let the device mature and improve further....

I dont know i am all confused.....

posted on 27 Oct 2012, 12:43 2

11. MichaelHeller (Posts: 2707; Member since: 26 May 2011)


If you're using it for work, and work requires any app that isn't available in the Windows Store, then RT won't work for you.

As far as what device is best, I can't really answer that because I haven't had a chance to use any Windows 8 tablets or hybrids. Windows 8 itself is pretty nice, and I can imagine it being good with a touchscreen, but I haven't been able to test any of the first gen hardware, so I can't say if you should wait or not.

posted on 27 Oct 2012, 12:50

13. Smart (Posts: 76; Member since: 20 Aug 2011)


thanx Michael.....

posted on 27 Oct 2012, 14:49

41. c1c2c3c4c (Posts: 19; Member since: 01 Oct 2012)


id wait for the pro, but its heavier and a bit thicker; not by much but if the thinnest and lightest version matter to you more than legacy support then get the RT.

posted on 27 Oct 2012, 15:50

51. TylerGrunter (Posts: 1542; Member since: 16 Feb 2012)


If I were you I would go for one of the tablets fo other brands whith Windows 8 and an Atom processor, they should be around the price of the RT ones.
I find the Surface Pro too heavy for a tablet and RT too limited for a productive OS (you can´t install applications but from whatever is in the Windows market like in iOS and the App Store).
Examples of what I´m talking about are:
Acer Iconia Tab W510
Asus VivoTab Smart
Dell Latitude 10 Tablet
Lenovo ThinkPad Tablet 2

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