Apple's Phil Schiller allegedly responds to a fan's iPhone 5 scuffs complaint

9. Berzerk000 posted on 26 Sep 2012, 03:22 9 2

Wasn't the Ativ S proven to be of plastic construction, and just have a metal-looking finish?

49. denied911 (banned) posted on 26 Sep 2012, 08:50 0 0

yep activ s is from polycarbonate just like sgs3

10. MeoCao (unregistered) posted on 26 Sep 2012, 03:23 15 0

and One S shell is very good to, unlike iPhone 5.

22. cepcamba posted on 26 Sep 2012, 03:59 5 0

The N8's body is anodized, that is why it is sooooo amazing :) It's pretty much as tough and as resistant to scratch as gorilla glass. My N8 is still smooth all over even after around 2 years of ownership.

27. fernsruben posted on 26 Sep 2012, 04:23 4 0

Not only N8.....even Samsung's Wave 1...2...n 3 have numero uno premium quality anodized aluminium bodies...........makes me wonder why sammy didnt implement the same design and build for their galaxy series with the premium hardware and unbelievably reasonable price... :-/

58. pikapowerize (banned) posted on 27 Sep 2012, 02:56 0 0

we'll i think sammy dont value their galaxy line...

sad but true..

the wave 3 really looks awesome! and the design of ativ S is more compact built than the look of s3 that is plastic!

34. neutralguy posted on 26 Sep 2012, 05:41 1 0

Anodized aluminum making the paint combine with the aluminum itself. But a deep scratch using a cutter will leave a white mark on your n8.

Don't try to disagree with me. I did it myself trying to prove that it won't leave a scar. But it did. :)

13. MeoCao (unregistered) posted on 26 Sep 2012, 03:25 12 0

Agree, it will be scratched after 1 year, that's understandable, but scratched after just 1 week, that's garbage.

19. tiara6918 posted on 26 Sep 2012, 03:34 5 0

Apple will tell you that the damages on the iPhone 5 are just normal while from other manufacturers(ok,maybe not all) they will respond to the customer's problem immediately. This is the response you'll get from a company like Apple

25. cepcamba posted on 26 Sep 2012, 04:07 13 0

Samsung even destroyed hundreds of thousands (I believe it was 600,000 to be exact) of back plates just so they don't distribute units with low quality plates.

31. cso26 posted on 26 Sep 2012, 05:14 7 0

this is how apple user comforts itself with underpower products at high price.

51. rasinhussy posted on 26 Sep 2012, 09:33 2 0

I know... silly Apple!

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53. rasinhussy posted on 26 Sep 2012, 09:47 1 0

Oh and Apple's silly iPhone 5 didn't outperform the dual-core Samsung S3's did it, I must have read that wrong.

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52. rasinhussy posted on 26 Sep 2012, 09:37 0 0

Yes, but this Alex is probably in the famous Eastern Time Zone, while Phil is in the famous Pacific Time Zone.

57. modyt posted on 27 Sep 2012, 02:31 0 0

probably, but did you notice Alex mentioned Pacific Time?

14. modyt posted on 26 Sep 2012, 03:28 0 0

Even I had the Samsung Wave. But the black colour aluminium body did get scratched easily.

17. AppleConspiracy posted on 26 Sep 2012, 03:30 4 0

It doesn't matter if it's aluminum or not. Every metal is prone to damaging. The difference is that all the other devices with metal chassis (ie Ativ S, Nokia X7...) utilize a brushed metal appearance, which is used for aesthetic purposes but also for non-visibility of small damage. Other than that, they could use coating of some kind etc.

iPhone 5, however, utilizes just smooth aluminum back, and that's the problem. Every little scratch will be seen. It os a sturdy material of great quality, but not aestheticaly pleasing after a while, and that was perhaps Apple's biggest mistake, because in aesthetics is where they invest the most.

32. Berzerk000 posted on 26 Sep 2012, 05:25 0 0

The One S metal design didn't have a brushed metal look, just a smooth aluminum back if I'm not mistaken, and it still is more resistant to scratches than the iPhone 5. And I'm talking about the blue/grey one, not the black/red micro-arc oxidation one. Same for pretty much every other HTC phone with aluminum accents; just plain aluminum, yet it is still less prone to scratching and shows little to no visible damage.

I don't think Apple has any excuse here. They messed up.

33. AppleConspiracy posted on 26 Sep 2012, 05:32 2 0

HTC's solution look far more robust than iPhone 5's, so the scratches are far less visible.

Apple messed up all right. They wanted perfectly fine aluminum surface, and that's where the problems begin in the real world.

It's obviously the result of Steve Jobs' absence. He insisted on glass for iPhone 4 precisely because of that. You cannot scratch glass easily, so they could make perfectly flat surface. And then they thougt of fine aluminum flat back. Big mistake.

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43. bayusuputra posted on 26 Sep 2012, 07:10 0 0

the back of the iPhone 5 is brushed.. I saw one and i still remember the slight brushed look..

So glass is less prone to scratches, but easier to shatter, and now they use aluminium that will not shatter but gets scratched easily..

oh, boy, they messed up..

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47. AppleConspiracy posted on 26 Sep 2012, 08:31 0 0

All aluminum surfaces are brushed for this matter, it's just the question of how fine brushing tool is. I believe iPhone 5 has fine brushed look on a close inspection but that's too fine to mimic the scratches.

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45. Aeires (unregistered) posted on 26 Sep 2012, 07:49 0 0

Whatever happened to the liquid metal they were working on? Seems like it might have solved all this headache.

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48. AppleConspiracy posted on 26 Sep 2012, 08:33 0 0

Liquid metal is far from utilizing for such masive production. I don't know how it behaves in this matter but maybe it could be the material for iPhone 5S, which is usually same-looking device but with all the flaws eliminated :-D

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23. nbringer posted on 26 Sep 2012, 04:00 0 0

It's not aluminium, it's high quality thin plastic just as S3. I don't know about scratches, but there will be no dents on it.

Proof here:

http://www.youtube.com/watch?v=47Sc5IDdFjI&feature=related

8. andro. posted on 26 Sep 2012, 03:20 0 0

Its seems if you understand the apple logic in the email then nothing is wrong to admit to with the product,instant damage like this is 'normal' for phones

16. modyt posted on 26 Sep 2012, 03:30 8 0

LOL I think my eyesight is getting bad... Did I just read "for the Apple Map"? XD

18. ElektronicGeek91 posted on 26 Sep 2012, 03:33 0 0

I have it and I'm telling you don't get your hopes up on it because it sucks. It lacks in a lot of things. A map is a map either it helps you get to your destination or it don't.

37. FoneAddict posted on 26 Sep 2012, 06:28 0 0

... encrusted with diamonds and sapphires

30. e.wvu (unregistered) posted on 26 Sep 2012, 05:13 2 0

Case or not your phone should not be easily scratched.

40. hung2900 posted on 26 Sep 2012, 07:07 3 0

How can you put the case on it before opening the box?

44. Rocksteady posted on 26 Sep 2012, 07:28 0 0

So you paid all that amount of money to hide your phone in a case!!
Then what's the point of designing the phone?! Let apple start designing cases instead.
and in a case, it looks exactly as iphone 4/4s (even without a cas they look alike).