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Apple to refund $32.5 million for app purchases made by kids

Posted: , by Alan F.

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Apple to refund $32.5 million for app purchases made by kids
Apple has agreed to refund $32.5 million dollars to consumers to settle a number of complaints made by customers. These are parents of young children who were billed for mobile apps purchased by their kids without parental approval. The settlement with the Federal Trade Commission was announced on Wednesday and requires Apple to change its billing practices so that consent is obtained from customers before charging them for mobile app purchases.

Apple CEO Tim Cook said in an internal memo to employees that Apple decided to settle with the FTC rather than face a long, drawn out legal battle. He also said that the changes demanded by the FTC to settle the case, happened to be the same changes that Apple was planning on doing anyway.

Many of the charges rung up by kids include in-app purchases made by these children after a free app is downloaded. Not understanding the financial aspects of the purchase, young children were buying extra lives, super powers and other high priced content. Many of the parents allowed their kids to download a freemium game, not thinking that the children could end up spending thousands of dollars after the game was downloaded for free.

source: Reuters

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posted on 15 Jan 2014, 12:25 6

1. Jinto (Posts: 284; Member since: 15 Jan 2014)


Apple Sucks

posted on 15 Jan 2014, 12:32 9

3. ihavenoname (Posts: 1252; Member since: 18 Aug 2013)


Apple is great company. Like other companies, it's not perfect, but it definitely doesn't suck. One of the most influental and respected tech companies in world.

posted on 15 Jan 2014, 13:06 4

9. InspectorGadget80 (Posts: 6128; Member since: 26 Mar 2011)


At least their paying back the parents. This time parents have to control their kids on what to purchase

posted on 15 Jan 2014, 15:07 3

22. TechieXP1969 (Posts: 101; Member since: 25 Sep 2013)


No one said they had to be perfect. But notice, this has never been a problem on any other platform. Not Blackberry OS, Palm OS, Windows Mobile, Windows Phone or Android.

That's the problem with making crap so easy to do, you have no fail-safe for idiots who use your crap.

IMO, Apple shouldn't have had to pay a cent and I don't even like APple all that much. Wrong is wrong and in this case the customer is wrong. ALL APPLE DEVICE COME WITH PARENTAL CONTROLS. Apple shouldn't have to pay because parents or so-called adults were to stupid to turn them on. Such locks would have simply prevented such activity.

At some point parents need to take responsibility for their kids actions. Pont, 12 year old takes a loaded shotgun to school and kills 2 of his classmates, yet the parents walk scott free. I guess the school should have to pay for the death of the kids huh?

posted on 16 Jan 2014, 10:46

39. androtaku (Posts: 156; Member since: 12 Dec 2013)


these days if u let your kids drive your toyota,u can sue toyota if your kids crash your car

posted on 15 Jan 2014, 20:13 1

31. Topcat488 (Posts: 1110; Member since: 29 Sep 2012)


Apple thought that selling them apps to kids, "was like taking candy from a baby". So I wouldn't say they're one of the "respected" tech Co. in the world, with lawsuits around every corner.

posted on 15 Jan 2014, 12:44 8

6. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)


I have a Apple inside my Samsung fridge....

posted on 15 Jan 2014, 15:38 1

25. Gsmalltheway (Posts: 139; Member since: 15 Aug 2009)


agree with you

posted on 15 Jan 2014, 17:25

28. whysoserious (Posts: 316; Member since: 20 Jul 2012)


That's the most rational comment i have ever seen in my life.

posted on 16 Jan 2014, 02:20 1

33. androtaku (Posts: 156; Member since: 12 Dec 2013)


sucks for paying back unintentional purchase? u must be utter sucks

posted on 15 Jan 2014, 12:28 8

2. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)


Very generous and nice off Apple.

posted on 15 Jan 2014, 13:05 4

8. PapaSmurf (Posts: 7328; Member since: 14 May 2012)


Of*

Apple rarely gives refunds or money away, so this is actually big news.

posted on 15 Jan 2014, 13:11

12. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


Post #2 is Troll TM. He's found his way back.

posted on 15 Jan 2014, 15:18 3

23. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)


Says the troll...

posted on 15 Jan 2014, 16:03 1

26. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


Don't get mad bro, I simply figured out who you are by the way you post. It's pretty obvious

posted on 15 Jan 2014, 13:55 1

17. c.django (Posts: 13; Member since: 09 Jan 2014)


you call this generousity , lol would you mind thinking how much profit apple has made from kids , this value of refundin maybe is 20% of the total sum.

posted on 16 Jan 2014, 02:23

34. androtaku (Posts: 156; Member since: 12 Dec 2013)


does google (now the share worth over 1k/share) does any refund?

troll

posted on 16 Jan 2014, 03:22

36. c.django (Posts: 13; Member since: 09 Jan 2014)


well as i read the article it does not says that apple refunds by theirs desire but they are forced ,and yeah i dont say nothing pozitive about google, same and they do steal from kids.

posted on 16 Jan 2014, 10:44

38. androtaku (Posts: 156; Member since: 12 Dec 2013)


Court order to pay for pure user negligence

pretty hard to do business these days

posted on 15 Jan 2014, 14:59 1

20. TechieXP1969 (Posts: 101; Member since: 25 Sep 2013)


Court order

posted on 15 Jan 2014, 12:38

4. greathero1 (Posts: 459; Member since: 13 Jun 2008)


I need them to make a small refund of my in app purchases playing Metropolis HD. This damn game has gotten a little over $500 from me since Nov. It's too damn addictive lol!

posted on 15 Jan 2014, 12:41 1

5. ihavenoname (Posts: 1252; Member since: 18 Aug 2013)


Bad thing is that kids don't understand how expensive let's say Clash of Clans or Tapped Out can get. Parents should supervise more (well, easier said than done).

posted on 15 Jan 2014, 13:12 3

13. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


My son has his own line, and his own money to pay his bill. We've warned him, showed him, and he's pretty good about it.

posted on 15 Jan 2014, 13:38

14. ihavenoname (Posts: 1252; Member since: 18 Aug 2013)


Great, that's responsible parenting. +1

posted on 15 Jan 2014, 19:56 1

30. aditya.k (Posts: 455; Member since: 10 Mar 2013)


Son? I thought you just got married? O.o

posted on 16 Jan 2014, 04:43 3

37. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


Let me spell it for you. S O N.

posted on 16 Jan 2014, 14:13 1

42. good2great (Posts: 1039; Member since: 22 Feb 2012)


there's darkk again... always schooling these lames on the site... haha!

crazy you had to spell it out bro.

posted on 16 Jan 2014, 17:49

44. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


He asked for it g2g. +1

posted on 16 Jan 2014, 11:52 2

40. RebelwithoutaClue (Posts: 473; Member since: 05 Apr 2013)


You do know it's possible to have kids before marriage or from a previous relationship ;)

posted on 16 Jan 2014, 17:48

43. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


He doesn't realize that Rebel. +1

posted on 15 Jan 2014, 12:55

7. lallolu (Posts: 228; Member since: 18 Sep 2012)


I was pissed with apple when I learnt that by DEFAULT, one does not need to enter password when buying things from the market. Whereas android has it by default that one must enter password to buy something. Many parents do not know this which is why their kids accrue high debts for them. It is not common to hear iphone owner parents complain about this.

Apple deserves to pay.

posted on 15 Jan 2014, 14:48 1

19. quakan (Posts: 1140; Member since: 02 Mar 2011)


It came default on my current iPhone and previous iPhone.

posted on 15 Jan 2014, 15:00 1

21. TechieXP1969 (Posts: 101; Member since: 25 Sep 2013)


False. You do have to enter a password on the initial purchase. The problem was, once you entered, you could keep purchasing over and over even if you opened another app or the app store.

posted on 17 Jan 2014, 11:55

45. lallolu (Posts: 228; Member since: 18 Sep 2012)


Thanks, TechieXP1969 I know people in denial like quakan will try to act like they do not understand what I was saying.

posted on 16 Jan 2014, 02:41

35. androtaku (Posts: 156; Member since: 12 Dec 2013)


u can't blame a company for every single fault causes by user error. you let your kids drive your ferrari and crash it,u blame ferrari?

no coding in the world can 100% prevent all contingencies,be realistic,use with own DISCRETION,don't treat yourself like a spoon fed handicap retards

posted on 15 Jan 2014, 13:09 2

10. AfterShock (Posts: 2102; Member since: 02 Nov 2012)


Up to one point, Apple was fighting paying this.
Then when writing became clearer on wall they decided it's what they were going to do themselves before being judged further and forced.
How charitable indeed.

posted on 15 Jan 2014, 13:09 1

11. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


Good job apple, excellent division by an excellent company. Artsim98 where you at?

posted on 15 Jan 2014, 15:20 3

24. Extradite (banned) (Posts: 316; Member since: 30 Dec 2013)


See that's what trolls do, looking for trouble and to cause flamewars.

posted on 15 Jan 2014, 16:06 1

27. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


It's okay bro, you found yourself a new IPS number, new
Account and new passcode, so phone arena couldn't affiliate you with your past accounts that way they can't ban you. Brilliant plan

posted on 15 Jan 2014, 18:06 1

29. darkkjedii (Posts: 10102; Member since: 05 Feb 2011)


Decision

posted on 16 Jan 2014, 11:55

41. RebelwithoutaClue (Posts: 473; Member since: 05 Apr 2013)


It's hardly their own choice if the FCC makes them practically do it. Not to mention the good publicity they get from this. Still a nice peace offering.

posted on 15 Jan 2014, 13:42

15. androiphone20 (Posts: 1393; Member since: 10 Jul 2013)


I bought a teddy jet ski on jetpack joyride by mistake so I guess that counts, Tim can I get my 2 grand please?

posted on 15 Jan 2014, 13:46

16. androiphone20 (Posts: 1393; Member since: 10 Jul 2013)


... and Evernote sucks, when I got premium I had issues with recording audio, seriously who makes these apps?

posted on 15 Jan 2014, 14:17

18. androiphone20 (Posts: 1393; Member since: 10 Jul 2013)


Tim's letter in it's entiretyhttps://www.evernote.com/shard/s255//sh/d0c1033a-b962-4ff8-b971-1a44859fe6d8/2210a8ba2def17656070525334195fb1

posted on 16 Jan 2014, 00:12

32. Vanster (Posts: 124; Member since: 15 Jan 2014)


maybe its time to make the touch id work to confirm every purchase. Go apple

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