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Apple to offer paid chat for devices out of warranty as soon as next week?

0. phoneArena 28 Feb 2014, 23:59 posted on

A published report on Friday cites sources close to the project, who say that Apple is about to offer paid chat to help those with a broken device that is out of warranty. Rumored to be starting up as soon as next week, those with a device still within the warranty period will be able to access free chat at getsupport.apple.com. Others will have to fork over a "pay per incident" fee or buy an extended warranty via AppleCare...

This is a discussion for a news. To read the whole news, click here

posted on 01 Mar 2014, 00:18 15

1. techperson211 (Posts: 656; Member since: 27 Feb 2014)


Paid chat? For your product that is overpriced?

posted on 01 Mar 2014, 02:28 3

7. Finalflash (Posts: 1764; Member since: 23 Jul 2013)


Isn't this a free service with almost everyone else? I know Asus offers free chat support, the flying F does Apple do on the chat that they can charge $20? Excellent support my ass.

posted on 01 Mar 2014, 02:45 2

8. Reverence (Posts: 224; Member since: 16 Jul 2012)


man apple squeezes money in every possible way!

posted on 01 Mar 2014, 00:21 5

2. ihavenoname (Posts: 1400; Member since: 18 Aug 2013)


$19? I'd just ask from some tech forum or search the problem from Google (actually that seems to be what most do). Well, to each his own, I guess.

posted on 02 Mar 2014, 09:38

25. phatmanXXL (Posts: 10; Member since: 09 Oct 2013)


Or they will happily do it for you for $19

posted on 01 Mar 2014, 01:00 7

3. Fuego84 (Posts: 275; Member since: 13 May 2012)


$19 so that tech support says, have you tried to turn the phone off then on again.

posted on 01 Mar 2014, 01:04 3

4. alterecho (Posts: 1082; Member since: 23 Feb 2012)


This is ABSOLUTELY preposterous. They are already making a lot of money. Greed redefined.

posted on 01 Mar 2014, 01:43 3

5. verizonalways1515 (Posts: 9; Member since: 07 Sep 2013)


It's funny because if you call your carrier they can normally transfer you for free.

posted on 01 Mar 2014, 01:59 3

6. mayur007 (Posts: 424; Member since: 10 Apr 2012)


Greedy apples greedy terms

Enjoy..

posted on 01 Mar 2014, 03:09

9. ianbbaa (Posts: 198; Member since: 20 Mar 2013)


you need to pay when you want to keep your outdated "i-image"....so go ahead and buy a new overpriced "i-one"....you will get the support for free then...

posted on 01 Mar 2014, 04:44

10. adecvat (Posts: 129; Member since: 15 Nov 2013)


Good. Others will copy this 100%

posted on 01 Mar 2014, 06:37

11. Slammer (Posts: 1032; Member since: 03 Jun 2010)


"I have a flickering screen"

Try replacing the battery

"My phone seems to be overheating"

Try replacing the battery.

"My phone seems to be shutting down and rebooting on its own"

Try replacing the battery.

"I sometimes experience a lot of noice such as crackling and static during voice converstaions"

Try replacing the battery.

"My phone went blank with more than 30% power left, yet I can't get it to turn on even when plugged into a charger"

Try replacing the battery.

All these symptoms can be battery related that don't need 20 dollar advice and ontop of that, you'll need too spend 200 dollars to replace the phone because you can't replace the battery. Apple has cornered the industry right where it wants it. Just like the old days of MAC. Always slave to bringing your product into the service center. I know many computer techs that hate and have always hated Apple for this reason. Now it seems all manufacturers want to copy Apple for in store service rather than allowing the consumer to change their own battery. You the tech geeks have asked for it, now you're going to get it. Becareful of what you ask for. Because, in the end, you all are consumers who pay for things you shouldn't need to.

John B.

posted on 01 Mar 2014, 12:43

14. Sauce (unregistered)


I replaced my battery on my iP4 a while back.

posted on 01 Mar 2014, 07:31

12. Topcat488 (Posts: 1149; Member since: 29 Sep 2012)


Apple customers deserve all the money grabbing tricks that Apple can give them... I can't wait for the 5.5" iphablet to come out though. Haha i own too many apps to say goodbye. :(

posted on 01 Mar 2014, 10:52 1

13. JerryTime (Posts: 468; Member since: 09 Nov 2013)


Where are Darkkjedi and Sauce with their Pom Poms to cheer Apple's obvious decision to exploit their customer base as usual?

posted on 01 Mar 2014, 12:44 3

15. Sauce (unregistered)


O\_(ツ)_/O

A! P! P! L! E!
APPLE!
GOOOOOOOOOOO APPLE!

x'D

posted on 01 Mar 2014, 13:46 1

17. JerryTime (Posts: 468; Member since: 09 Nov 2013)


LoL +1

posted on 01 Mar 2014, 15:17

19. darkkjedii (Posts: 11419; Member since: 05 Feb 2011)


LMAOOOOO sweet bro

posted on 01 Mar 2014, 15:20

20. darkkjedii (Posts: 11419; Member since: 05 Feb 2011)


Apple rocks stop hating

posted on 01 Mar 2014, 15:16

18. darkkjedii (Posts: 11419; Member since: 05 Feb 2011)


Give me an a (A)
Give me a p (P)
Give me a p (P)
Give me an l (L)
Give me an e (E)
What's that spell???

posted on 01 Mar 2014, 15:39

21. Sauce (unregistered)


APPLE!

posted on 01 Mar 2014, 15:46

22. darkkjedii (Posts: 11419; Member since: 05 Feb 2011)


Goooooooo APPPLE LOL.

posted on 01 Mar 2014, 17:10

23. Sauce (unregistered)


x'D

Lololol

posted on 01 Mar 2014, 13:26 2

16. Joshing4fun (Posts: 1047; Member since: 13 Aug 2010)


So unless you upgrade every year to the newest model, they don't want to talk to you. That's just dirty.

posted on 02 Mar 2014, 09:37

24. phatmanXXL (Posts: 10; Member since: 09 Oct 2013)


"Try replacing your battery"

That'll be $19 now.

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