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Apple to deliver software fix for reception problem as soon as Monday?

This article contains unofficial information.

Apple to deliver software fix for reception problem as soon as Monday?
Apparently, telling people how to hold their new iPhone 4 or suggesting rubber cases was not going to sit well with the public as Apple's only cures for what was wrong with its new handset. Speculation is growing rapidly that the Cupertino based firm will deliver a software-based cure for the phone as soon as this Monday. What was originally believed to be a hardware problem with the antenna (which happens to all cellphones that are grabbed, according to Apple) could instead be a software problem that leads to a lag when the phone is searching for the frequency with the best signal to noise ratio. The lag is not calibrated correctly which leads to the phone thinking that there is "no service" and disconnecting a phone call. The upgrade to iOS 4 is expected to solve this problem and iOS 4.01 will allow for radio frequency calibration of the baseband. If all goes well, that will be the end of the iPhone 4's left-handed death grip that took over sites like YouTube in the last few days. Reports of the possible software fix had come initially from the forums connected to Apple's tech support site, but those comments have been taken down. Since the launch of the phone and the first videos of the "death grip", subsequent testing has shown that an iPhone 3GS upgraded to the new iOS 4 suffered the same problems. This was good news for iPhone 4 buyers because had the problem been related to the stainless steel trim that doubles as an antenna, Apple might have had to perform a massive recall. Instead, a quick software upgrade Monday could knock this issue off of the "front page".

Don't miss our "Hot off the Press" review of the Apple iPhone 4!

Apple iPhone 4 Specifications | Review

source: AppleInsider

63 Comments
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posted on 20 Oct 2010, 01:47

1. ajac09 (Posts: 1367; Member since: 30 Sep 2009)


hahahah still one of the funniest stories I've read in awhile lol

posted on 26 Jun 2010, 07:53

2. ilia1986 (unregistered)


If this will prove to be indeed the end of all this reception issue thing - and the problem will be completely solved - I will virtually slap all the the haters and naysayers who caused me to waste my time and energy explaining some common sense stuff to people. As I said - you should all have given Apple at least the benefit of the doubt. Not every company releases a bugfix update within less then a week to something that could be otherwise solved in several other methods.

posted on 26 Jun 2010, 08:45

8. CHEFJEFF (Posts: 143; Member since: 22 Sep 2009)


What a MORON you are! How can a company release a product with such a MAJOR glitch. Don't they test their products? Or maybe it's because they know people like you will give them the benefit of the doubt and support them no matter what! CAN YOU SAY FANBOY!

posted on 26 Jun 2010, 08:50

9. ilia1986 (unregistered)


Apparently you have been living in your own little bubble. Major companies make products with major bugs\glitches\problems on a regular basis. It happens in many other fields in addition to the phone industry. Its how a company manages these situations and how quickly they resolve them what counts. - 1 to you and post reported for insults.

posted on 26 Jun 2010, 11:01

12. ILOVEIPHONE25 (unregistered)


ur a fanboy, all of people on this website are....why do you click on an apple article to talk down about the article or writer? get a life and grow up

posted on 26 Jun 2010, 17:22

31. CHEFJEFF (Posts: 143; Member since: 22 Sep 2009)


You forgot to wipe Steve's jizz off your mouth.

posted on 26 Jun 2010, 17:28

32. vzw fanman (Posts: 1972; Member since: 11 Dec 2008)


no need to be a baby about it ilia!

posted on 27 Jun 2010, 20:50

59. CHEFJEFF (Posts: 143; Member since: 22 Sep 2009)


OK I think we all agree that ilia1986 is part of the iSheep herd, and a douche!

posted on 26 Jun 2010, 07:59

3. scottmbolt (unregistered)


Apple really shat the bed wit this, but it doesn't matter to the Crapple fanboys. They still defend this hunk of junk.

posted on 26 Jun 2010, 08:04

4. ilia1986 (unregistered)


And you still attack it. Not that I'm a fanboy or anything.. I think you would continue to attack it even if apple offered a 200$ rebate for every second left until that issue was fixed. After all, its much easier to attack something just because you hate it for one reason or another (could it be jealousy?).

posted on 26 Jun 2010, 08:30

6. clevername (Posts: 1431; Member since: 11 Jul 2008)


It's no use ilia, these haters are like sharks that smell a drop of blood. They see one imperfections and attack. Forgetting about the droids battery cover problems, or camera problems that needed software fixes that happened on several android models. I've been called a fanboy even after I've confessed to having a nexus one and an iPhone. They're ridiculous.

posted on 26 Jun 2010, 11:02

13. ILOVEIPHONE25 (unregistered)


there is no use to fighting, all of these people are google fanboys....

posted on 26 Jun 2010, 15:10

27. theGodpapa (Posts: 181; Member since: 15 Dec 2009)


droid battery cover problems??? I am sorry, you talking about the couple hundred people who had a issue with this comparable to the millions who own one? Sad nit picker, any issues the DROID platform had were minimal compared to DROPPING ALL YOUR PHONE CALLS! Thats a serious issue, and for anyone to defend crapple on this mess up is hilarious because they are held to a higher pedestal that they themselves placed themselves on. Q & A team must have been on vacation that month(s).

posted on 26 Jun 2010, 18:54

38. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


At least we can own up to some of the problems that iPhone has. But you droidboys always come into articles and talk all the shit you can. Android has its own set of issues you should be defending rather than implementing only the top features against the iPhone. Android might have things iPhone doesn't, but it definitely is much uglier compared to what iPhone has. The basic functions on the Android look like the thrown out ideas of the iPhone. Copy & Paste, Multitouch, Keyboard, Apps. There's much more, but I'm not gonna waste my time comparing the two. We also need to take into consideration that Android is for nerds who really want to play with their hardware. And what is this site filled with? Nerds. Completely biased uneducated nerds. What I don't understand is why keep complaining about Android being so "open", when you can basically break Apple's rule, which most of you already have, and do it better on an iPhone? And yes, it is much better on a jailbroken iPhone than it is on an Android.

posted on 27 Jun 2010, 06:23

50. taaars (Posts: 13; Member since: 27 Jun 2010)


Own up? I have read SOOO many forums were isheep constantly bash other phones for their shortcomings, saying how good apples QC is and that everyone else is just garbage. That apple makes the best products, etc. Well, its no surprise that people will jump on all these issues the iphone 4 has, and its not just one, or two, but three major problems apple has coming out of the gate. Now that the isheep have seen their god bleed, maybe they to will learn that their devices are just as prone to issues as any other electronic item.

posted on 28 Jun 2010, 14:18

61. *HOVA* (Posts: 564; Member since: 11 Dec 2008)


Likewise to any problems all the Android yankers have with their phones. Most people who frequent these articles have strong opinions about their equipment/OS of choice. Just like you point out Apple fans commenting in Android articles, the same happens vice versa. If Android fanboys feel the need to rub salt in the wound, how do you not expect Apple fans to do the same?

posted on 26 Jun 2010, 08:15

5. EFchris91 (Posts: 22; Member since: 25 Jun 2010)


Cant wait till the Droid X comes out and has a few issues. The Droid fanboys are gonna shit their pants.

posted on 26 Jun 2010, 08:35

7. ilia1986 (unregistered)


Thats right. Im not a fanboy of either Apple or Android - but I love both platforms. Every phone that comes out can have some tech issues. No phone is perfect. People just think that just because this is the iPhone and people are crazy over it, this phone makes coffee, cures cancer and resurrects Jesuz christ. And when it has a tiny bit of problems - they start throwing dirt like mad.

posted on 26 Jun 2010, 09:09

11. EFchris91 (Posts: 22; Member since: 25 Jun 2010)


I'm not a fanboy either, each company has its perks and flaws. I'd love to have the Desire or the N one, but at the same time I like the iPhone 4 too. I'm getting an iPhone next week, even if it has problems, it will get fixed. Every electronic has its problems at first, look at the Xbox. It doesnt mean that they didnt test them or didnt know. To stop production that early would probably cost them more money, so they'd rather just sell them and give them an update a week later. Like I said, just wait till the Droid has a problem..

posted on 26 Jun 2010, 12:02

17. RORYREVOLUTION (Posts: 3042; Member since: 12 Jan 2010)


If the droid x has any glitches or bugs, they will be minor. I highly doubt it'll be as awful as holding your phone will kill your service. You may not have any problems with your iphone but imagine if you were one of the many who did. I doubt you'd be pleased and I'm sure you would be wondering how they could allow such a defect to happen. When you have software lag that's one thing, but even you have to admit that's a bit too much.

posted on 26 Jun 2010, 12:10

20. ilia1986 (unregistered)


You are aware that if indeed this whole problem will completely disappear by monday - which I believe it will - all this "Major issue" stuff will become irrelevant, right? Or maybe you believe that having to be careful while holding your phone or using a bumper protector instead for a period which is less than a week (and only relevant to those who bought the iPhone 4 so far) - and all because of a software bug - stuff which happens on many many other phones as well - is nothing short of a crime against humanity. You take this a bit too seriously. How they could allow such a defect to happen? In the same way many other companies could.. and let's not even talk about the software business, particularly games, alot of which ship with game-crashing bugs, and etc etc. Every company makes mistakes. Be them major or minor. This one might be major - but it's overall effect is an almost nonexistent one - because by monday it most likely be gone altogether.

posted on 26 Jun 2010, 19:00

39. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


What I don't understand is when they come out with these issues posted, but who are the sources? Who makes these sources completely authentic and reliable? I get that they are using multiple iPhones, but I've talked to all my friends about this issue to see if they are experiencing it and they aren't. I've gone through at least 5 of them and haven't seen any issue. But still, even with me talking about my experience with it, all the fanboys will believe what is posted on this site. And even worse, they get all butt hurt when they talk about the iPhone. Just like the issue with the N1, I haven't had any issues with mine since the day I got it. Is it just because I'm lucky? I highly doubt it out of all the owners that have this phone. People need to pull their heads out of their asses and look at the situation in the right perspective, not a narrow-minded one.

posted on 26 Jun 2010, 09:07

10. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


Ive seen the videos and maybe there is a bad batch and some defective units are circulating...however, i played with an iPhone 4 last night and made several attempts to duplicate what i've seen online. Honestly, I could not duplicate the signal loss....I am strongly considering picking up one of these phones. The screen is amazing I dont wanna look at any other screens after looking at the iPhone 4 screen. However, I am going to wait until next month and keep monitoring the issues. I think these are not major glitches just a small number of defective units...an unfortunate side effect of bored bloggers, mass production and suicides @ Fox Conn, lol...jk...everyone is dogging iPhone and saying droid is better when they carry an EVO, Hero, or Moment on Sprint...Droid is a line of Android phones on Verizon. So Congratulations You are now retarded in 3 languages. Venti isnt Large biotch!!

posted on 26 Jun 2010, 12:09

19. paynekiller (Posts: 139; Member since: 24 May 2010)


or, "droid" could just be the shortening of "android"... I have an EVO, and what's wrong with me saying it's a droid phone?

posted on 26 Jun 2010, 14:41

26. rwolf1984 (Posts: 518; Member since: 06 Jun 2009)


its not a Droid Eris, Droid, Droid II, or Droid X...its an EVO 4G...but u can call it whatever you want...Android is the name of the OS Droid is a line of android phones on Verizon Wireless...

posted on 26 Jun 2010, 11:03

14. ILOVEIPHONE25 (unregistered)


i am not having these issues with my iphone 4

posted on 26 Jun 2010, 11:16

15. matt_android (Posts: 6; Member since: 25 Jun 2010)


FFFF YOU APPLE!!! No offense to Apple users, but the iPhone will still have the most boring, outdated, and unintuitive UI and OS in the entire world. Go android. I LOVE MY DROID!

posted on 26 Jun 2010, 11:25

16. ilia1986 (unregistered)


Are you yet another troll who just likes to get attention to yourself? Reported.

posted on 26 Jun 2010, 17:29

33. vzw fanman (Posts: 1972; Member since: 11 Dec 2008)


stop be such a baby ilia and get off here if you can't handle insults!

posted on 26 Jun 2010, 19:03

40. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


Lol what are we on, a talk show? Put your droidboy on a leash and shut him up from posting on iPhone articles.

posted on 26 Jun 2010, 12:05

18. iheartblueberry (Posts: 78; Member since: 26 Apr 2010)


Why don't you all just do something more productive with your lives? Go to school. Get an education. Get a job with Apple or Google and fix these problems yourselves. But please for the love of god STFU!

posted on 26 Jun 2010, 12:26

21. cc16177 (Posts: 312; Member since: 09 May 2010)


Haha I was writing a very similar post until I saw this. +1

posted on 26 Jun 2010, 14:26

25. iheartblueberry (Posts: 78; Member since: 26 Apr 2010)


thank you! ;-)

posted on 26 Jun 2010, 12:46

22. hornetmx (Posts: 71; Member since: 12 Mar 2010)


So, here it the latest bit of news i got to offer: Last night at work, I asked a girl/coworker how she liked her new iphone4 and whether she had experienced any issues with the deathgrip. She replied "the phone is good, no problems so far. I couldnt wait to get get it. It HAS flash". I was a little perplexed and asked for more details since i did telll her that apple had chosen no to support Flash. She said "Nooo, the camera has flash" (then i suddenly saw her face turn into a borg, "resistance is futile"). That was the end of our conversation, enough had been said. At least she is happy.

posted on 26 Jun 2010, 12:53

23. ilia1986 (unregistered)


Too bad. You're dissing a girl just because she was excited that the iPhone 4 had flash in addition to it's camera. I'ts okay to be a bit excited about new products, you know.. especially if she's a girl.

posted on 26 Jun 2010, 12:54

24. Phullofphil (Posts: 801; Member since: 10 Feb 2009)


fanboy is the dumbest word ever please stop saying it and also any name calling just proves how little you know about somthing or how dumb you are. This is directed at know one in particular but just saying stop saying fanboy.

posted on 26 Jun 2010, 19:05

41. DonkeyPunched (Posts: 321; Member since: 10 Jan 2010)


Haha fanboy is a stupid word. It generalizes everyone when they aren't all fanboys. There are fangirls...and fan-animals. Fanimals. :]

posted on 26 Jun 2010, 15:36

28. deejh (Posts: 34; Member since: 14 Apr 2010)


Haha, well call me a fanboy if you will cause I am and it aint for Crapple and the iturd, it;s for Android/Google and the htc Evo Biatch!!

posted on 26 Jun 2010, 16:42

29. Whateverman (Posts: 3231; Member since: 17 May 2009)


Okay, so the question is will Apple retract that whole "You're holding it wrong" statement, and tell us what their resolution is for this problem or what? Right now, this "fix" is just PA hearsay. And no matter if this proves to be a major or a minor defect, they should have addressed it AS a defect and not a user error. An apology would the right thing to do. Let's be real about this, if you were to purchase a high end sports car only to find that the engine stalls at 70 mph, you don't want to be told you're driving to fast. You want them to say, we are working hard to get this fixed. That's what a top rate company does. Aside from that the iPhone 4 seems to be another great phone. It would be nice if they could do something about the glass though. Wether you drop your phone a lot or not, it would be nice to know that it could take the hit. And a glass phone just doesn't inspire confidence. The wi-fi only face time could be an issue as well, but I think that might have been an Att limitation on the device.

posted on 26 Jun 2010, 17:03

30. ilia1986 (unregistered)


An apology? Are you aware of how many game publishers release high-budget games with bugs and imbalances in them - only to release a decent patch several months afterwards? And they don't apologize. Not at all. An apology. Give me a break. Would you also like them to get on their knees and ask for forgiveness for the one week (!!) you were required to use either a bumper case or be careful on how you're holding it? Besides- it doesn't matter what a company says. It matters what they do. And I am yet to see any company address any kind of technical issue within a week until now. And by saying that they will fix it in monday - a week after they began selling it - they kinda shout in your face "We are working hard to get it fixed". I'm no programmer, but fixing bugs in an operating system is no easy thing. Look at microsoft for comparison, if you want.

posted on 26 Jun 2010, 17:48

35. Junior (Posts: 52; Member since: 09 Jun 2010)


Video game developers don't sit there and say, "Well, there's a bug in our game. Just try your best to not matchmake with people who will use the infinite care package glitch. Not our fault". Apple partially blamed their loyal consumers and told them they weren't properly holding the phone. I agree with Whateverman. If I buy your $300 phone, I expect to be able to hold it however I want. Not only that, I expect to not be blamed for your mistake as the manufacturer. Apple and it's consumers are just so pompous.

posted on 26 Jun 2010, 18:11

36. Whateverman (Posts: 3231; Member since: 17 May 2009)


Oh, what a shocker! ilia1986, I saw you coming a mile away. of course, every company has to fix glitches, but when i had a problem with my Droid, Motorola/Google responded with a software update, not lip! So there wasn't a need for an apology, because they didn't tell me I and many others with that problem were holding it wrong. But what exactly do you feel is wrong with an apology for blaming people who bought their products, for a defect that they manufactured into the phone? Why do you want so badly for Apple to not have to take ownership for their mistake? Explain Mr. JOBS!

posted on 26 Jun 2010, 18:13

37. Whateverman (Posts: 3231; Member since: 17 May 2009)


Oh and Junior, he will not be able to understand what your saying while looking through his Apple colored glasses. But that is exactly what I was saying. +1 my friend.

posted on 27 Jun 2010, 00:50

43. ilia1986 (unregistered)


Geez are you that sensitive to Apple saying something that could be wrong on their part? Were you hurt? Poor child. I hope you didn't lose sleep over it. If Apple were to mistakenly say that 2 + 2 = 6, would you also demand an apology for them? Apple didn't blame anyone in the case. That is what they said - direct quote "If you ever experience this on your Phone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases" And that is just suggesting what you should do to avoid these problems. Nowhere did they say "This problem is because of you!! You are to blame!! You don't know how to handle a phone!" By releasing a software update very soon they take full responsibility for that. That preserves more their dignity I think than saying "We were wrong and failed everyone. Shot us now". I'm sure that thats what all the people who hate them - to whom I hereby reply - would love. And Junior - Thats exactly what they do.I can point out to so many examples it's damn sad. They might not blame their customers for that - but as I said - neither did Apple.

posted on 27 Jun 2010, 01:09

44. Junior (Posts: 52; Member since: 09 Jun 2010)


Lolz:http://iphonehold.tumblr.com/

posted on 27 Jun 2010, 01:14

45. ilia1986 (unregistered)


And did it not occur to you - and to the creator of this (nevertheless amusing) site that all those units which were shown in the various commercials - and WWDC - were not the final ones in terms of software, and\or have not been affected by the bug? Look at the buttom-most picture.The iPhone 4 has full reception.

posted on 27 Jun 2010, 01:50

46. Junior (Posts: 52; Member since: 09 Jun 2010)


I'm actually fairly certain that the iPhones in the pictures weren't even working. The pictures were for promotional material and the when you do promos for anything with a screen, it usually has a green panel on it in order to edit the images in later. However, I would be willing to say that the devices shown at WWDC were, in fact, final products. I mean, WWDC was only 2 weeks ago. And lets say that your theory is true and the devices shown were not final product and mere prototypes. At least those prototypes had reception when in "the death grip".

posted on 27 Jun 2010, 01:54

47. ilia1986 (unregistered)


True. A software bug could be discovered 3 minutes before the launch. And it could be discovered 3 hours after. As in this case. Obviously Apple would not have released the iPhone 4 for sale if they knew about it beforehand.

posted on 27 Jun 2010, 02:55

48. Whateverman (Posts: 3231; Member since: 17 May 2009)


Okay, who needs to calm down now? I never demanded anything, I said it would be the right thing to do. It was a suggestion as well! Now I know it a tough gig defending poor defenseless Apple from all of us, but you don't have to do it. Besides, you suck at it. Apple never said they were issuing any fix. That funny looking mark at the end of this article is called a question mark. The way the author uses this particular question mark implies that the article is pure speculation. There is no proof of any fix at all. So in what way are they showing they are taking "full responsibility". If you Googled "iPhone 4" right now, you see alot of praise for making a great device, which is well deserved. But you also see some of the bad press, and that bad press can make Apple lose customers. You with me so far? But if Apple put out an apology or a retraction, it shows they actually are willing to take full responsibility. Buying them all the time they need to convince a few who are still on the fence to give it a few days/weeks/ or whatever until this glitch is fixed. Not to mention, every phone that is returned or exchanged is lost revenue for both Apple and Att. That phone can not be sold to another cust once it has been tagged as defective. Trust me, an apology and a time line is a good idea.

posted on 27 Jun 2010, 03:41

49. ilia1986 (unregistered)


I am in fact perfectly calm. And here's a direct quote from the article: "The upgrade to iOS 4 is expected to solve this problem and iOS 4.01 will allow for radio frequency calibration of the baseband" No question mark here. And as I said - I believe this will solve the problem. Otherwise Apple wouldn't make this fix at all. And I also believe that they will release a fix this monday. Call me a psychic. And I'm no Steve Jobs, but neither you are, so I believe that someone as Steve who is a brilliant CEO, knows how to handle these situations and what statements to make, if at all.

posted on 27 Jun 2010, 12:56

52. Whateverman (Posts: 3231; Member since: 17 May 2009)


Pay attention. The quote that you so proudly posted did not come from Apple at all, it came from this article. Which again the author says is speculation, so this fix that you are banking on may not even exist. That's all I'm saying. Would be nice if it does, but as it stands people are hearing all the bad press. If Apple wants to erase that from peoples minds, put the good news out there. And yes, I would have to agree at this point, you couldn't possibly be Steve Jobs. He can understand the basics of PR.

posted on 27 Jun 2010, 13:06

53. Whateverman (Posts: 3231; Member since: 17 May 2009)


Grow up.

posted on 27 Jun 2010, 13:07

54. Whateverman (Posts: 3231; Member since: 17 May 2009)


Grow up.

posted on 26 Jun 2010, 17:35

34. Junior (Posts: 52; Member since: 09 Jun 2010)


Even if the problem gets fixed, calls are still gonna drop. It's on AT&T for goodness sake.

posted on 26 Jun 2010, 22:58

42. vzw fanman (Posts: 1972; Member since: 11 Dec 2008)


exactly!

posted on 27 Jun 2010, 12:21

51. sprintguy09 (Posts: 79; Member since: 17 Apr 2010)


Anyone who argues over the web about a phone is gay ................because when it comes down to it your going to like what you want

posted on 27 Jun 2010, 13:41

55. Whateverman (Posts: 3231; Member since: 17 May 2009)


Grow up.

posted on 27 Jun 2010, 17:27

56. sprintguy09 (Posts: 79; Member since: 17 Apr 2010)


I geuss you didnt read what I just said I said fighting about a phone is stupid people like what they like for there personal reasons Im on the andriod side because I like andriod but the iphone is a great phone no one was doing what the iphone was doing until the orignal cam out now everything that moves is looking to be that iphone killer

posted on 27 Jun 2010, 18:33

57. Whateverman (Posts: 3231; Member since: 17 May 2009)


No problem with your logic, that's solid. Arguing over a phone is DUMB, which you can see I am guilty of as well. But I think you just could have used a different word to describe the silliness of what we are doing here.

posted on 27 Jun 2010, 20:02

58. sprintguy09 (Posts: 79; Member since: 17 Apr 2010)


I understand what your saying just all fun

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