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Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom

Posted: , by John V.

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Apple nabs the number one spot in a recent satisfaction ranking, while RIM is found at the bottom
Well, well, it looks like Apple has yet another thing to be proud about, since they’ve nabbed the number one spot in the American Customer Satisfaction Index rankings – beating out all of its rivals in the process

Apparently, the ACSI has given Apple a total score of 83, which is actually the highest score that has been given to a phone company – ever! Besides setting a record for the rankings, the ACSI goes on to highlight Apple as “a game changer” in the market, as they’re able to stand out in their first month in the rankings. Unlike some of its esteemed competitors, Apple has it somewhat easier, since all iPhones run on iOS. Meaning, they don't have to worry about juggling the intricacies seen other companies dealing with multiple platforms.

In its statement today, the ACSI said, “At 83, Apple’s iPhone is a game changer when it comes to customer satisfaction. No other cell phone company has ever broken into the 80s. Apple’s nearest competitors this year are three companies tied at 75: Nokia (+3%) and ACSI newcomers LG and HTC.

On the other end of the spectrum, RIM is placed at the bottom of barrel with a total score of 69 points. Interestingly enough, the ACSI mentions that it’s not much of a surprise considering the manufacturer’s current woes in the financial markets. ACSI founder Claes Fornell said, “Companies with weak customer satisfaction often have weak stock performance. RIM’s sales are slumping amid a bevy of problems, from hardware and software issues to server lapses that have caused email and messaging outages. Over the past year, share price for RIM has virtually collapsed.

source: The American Customer Satisfaction Index via SlashGear

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posted on 15 May 2012, 12:46 7

1. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Another survey that yet again has iPhone with record breaking customer satisfaction. Yet soon we'll have a bunch of androids disputing the survey and calling iPhone users sheep.

If android is so much better how come it ALWAYS gets lower satisfaction ratings? I'll leave you with that thought...

posted on 15 May 2012, 12:55 15

3. dirtydirty00 (Posts: 248; Member since: 21 Jan 2011)


dude... i can sell a turd in a box with an apple logo on it to a hipster and they will think its the coolest gadget ever and defend it to the death.

posted on 15 May 2012, 13:16 5

6. CharlieAtInfinity (Posts: 253; Member since: 10 Apr 2012)


you got that right dirtydirty :)
thumbs up!!!
the satisfaction is due to the dumbness of iSheeps :)
you can sell any crap to these isheeps with a apple logo and extremely high price tag and they will think its the coolest gadget on planet!!

posted on 15 May 2012, 13:34 3

10. gallitoking (Posts: 4682; Member since: 17 May 2011)


if you for one minute think that all the effort Jobs put into a product and that anyone can do it. please do it so you can see how wrong you are.. Apple consumers knows when the spot a .fake

ps. thats why the galaxy tabs didnt sold

posted on 15 May 2012, 14:26

18. joaolx (Posts: 351; Member since: 16 Aug 2011)


What is cool is that by your terms, the sheeps are blind and can't see reality. So I can call all of you sheeps and not be mistaken because almost everyone is manipulated by this companies. And some of you probably more than these "sheeps" but i guess you are blind to see reality. Sometimes I hate the comments of taco50 but sometimes you guys are also stupids. You really think that millions of people who buy apple products could receive a turd and not care about it? If you believe that then you're ignorant. every company innovates in different things, some DO NOT COPY but use they're ideas to make better. So stop calling other sheeps when you guys are also blind.
(Crosses fingers and hopes to end this madness between fanboys)

posted on 15 May 2012, 16:24

40. hepresearch (unregistered)


Hah! I knew I'd been piling all my turds in the corner these many months for SOMETHING important...

posted on 15 May 2012, 12:59 6

4. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


You realize that HTC is only 8 points lower and Motorola is only ten, right? It's not like their scores are awful.

With the combo of low end crappy products and high end, those are good scores.

posted on 15 May 2012, 13:12 3

5. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)


I've already saw this article at another site, and I know you're going to be the first to comment when the article gets over here. 70,000 doesn't exactly equal to 70% of the population, and you must understand, "most" of the peple (most doesn't mean 100%) doesn't really understand the differences between iPhone and Android, to them a smartphone is a smartphone. They often mistaken Android devices for iPhones simply because iPhone is much more better marketed and known. They ask about the iPhone because that's the most talked about thing amongst the general public. Android users often has high expectations from their devices, and "most" iPhone users doesn't know what to expect. What Apple give, is all they going to get, but you could push Android to give you what you want. Score rating on satisfaction really doesn't mean that iPhone is better, go ahead and do a survey on people's experience on both iPhone and Android with at least 1 million people, then we'll see what happens.

posted on 15 May 2012, 12:54 4

2. dirtydirty00 (Posts: 248; Member since: 21 Jan 2011)


"Blinded by the White".......

posted on 15 May 2012, 13:32 7

8. mrochester (unregistered)


Looking good for Apple I'd say. Steer the course and keep giving customers what they want! RIM, pull your socks up, now!

posted on 15 May 2012, 13:34 5

9. nikhil.agrawal88 (Posts: 18; Member since: 01 Mar 2012)


atleast here in UK apple does have great customer service..you just go to an apple store and they do sort out your problems quickly..they even replace your iphones even if you have a small problem with it..and where as for other brands you have to go to their service centers and leave your mobile with them to see if they can fix it.. (dont start calling me isheep now, i use an android as well..i just like both of them..whereas iphone is easy and simple to use android gives me more power to customize my phone according to me..)

posted on 15 May 2012, 15:25

32. mrochester (unregistered)


Apple service is second to none, I agree. I remember the days of having to send devices away for days/weeks on end to get them fixed (both Nokia and Sony Ericsson) and even then, getting less than stellar service. This probably helps contribute towards Apple's high satisfaction ratings.

posted on 15 May 2012, 13:52 6

13. gallitoking (Posts: 4682; Member since: 17 May 2011)


I am from the Apple camp and i am a satisfied customer

posted on 15 May 2012, 13:59 7

14. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Thank you for that announcement. I'm sure that no one here could have ever guessed anything in your statement. It is in NO WAY COMPLETELY OBVIOUS that you're a total iFan.

posted on 15 May 2012, 14:08 6

15. gallitoking (Posts: 4682; Member since: 17 May 2011)


hey Sniggly hello... I am sure we got newbies that dont know..

posted on 15 May 2012, 14:22 4

17. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Dude, as often as you comment on here, they would've gotten it anyway.

And you know, by the way, that being an iFan isn't what gets on peoples' nerves. It's the arrogant poo pooing of anything non Apple that annoys us.

posted on 15 May 2012, 14:37 4

22. gallitoking (Posts: 4682; Member since: 17 May 2011)


I know.. thats why I do it..

posted on 15 May 2012, 14:38 3

23. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Okay, so in other words, you do what you do just to annoy people?

posted on 15 May 2012, 15:03 3

27. remixfa (Posts: 13902; Member since: 19 Dec 2008)


yes.. that's exactly why he does it. he is just an act... unlike his buddy.

posted on 15 May 2012, 16:18 3

36. gallitoking (Posts: 4682; Member since: 17 May 2011)


ohh no they annoy themselves.. cant handle that we prefer other OS other than Android

posted on 15 May 2012, 16:30

41. hepresearch (unregistered)


... as if anyone is surprised by that revelation...

Think of gallito as the PhoneArena jester... he is here for our entertainment. Just play along and enjoy the ensuing laughter...

posted on 15 May 2012, 17:45 1

48. gallitoking (Posts: 4682; Member since: 17 May 2011)


wait I havo no power to annoy anyone. is about time you guys take responsibility of your own actions.. if you get annoyed is your fault...

posted on 15 May 2012, 18:29 1

51. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


That's like saying that if you shoot someone its their fault for Bleeding out.

Victim blaming is a particularly touchy subject for me, Gallito. Don't go there.

posted on 15 May 2012, 19:01 1

52. gallitoking (Posts: 4682; Member since: 17 May 2011)


I dont fire any bullets.. Sniggly dont know what you are talking about but I come unarmed

posted on 15 May 2012, 21:16 1

59. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Do you know what an analogy is?

posted on 15 May 2012, 23:43 2

60. hepresearch (unregistered)


Digging back through high school records reveals that, as per the wrong answer clearly given to question #11 on gallito's 10th-grade English mid-term exam, the answer to Sniggly's question is "No."

posted on 16 May 2012, 00:33 2

66. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Lol, just the right level of snark and wit. A+ :D

posted on 16 May 2012, 11:56

71. hepresearch (unregistered)


Well, what can I say? I aim to please...

By the way, while on my way through the 8th-grade records, I also noticed the D- in Algebra for the second quarter... I worry that perhaps gallito had a less-than-stellar Christmas break that year... perhaps some deep resentment or emotional security issues have resulted?

I hear that iPhones are great for balancing unmet social/emotional needs for some folks...

posted on 16 May 2012, 00:10 1

63. gallitoking (Posts: 4682; Member since: 17 May 2011)


Well I responded your analogy with another...hmmm makes you think

posted on 16 May 2012, 00:33 1

65. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


Your analogy doesn't jive with reality, Gallito. You are very clearly antagonistic by your own admission (firing the gun) yet you blame us for getting annoyed (bleeding out).

You know for a fact that there are iPhone fans on here who are treated with respect by most of us core Android fanboys, like Davecann, Jeff, etc. You also know that on the rare occasions when Taco isn't playing the part of a braying jackass he is also usually treated with respect.

Therefore, for you to blame us for responding to your behavior exactly the way you know and want us to respond to it is the height of sociopathy.

posted on 16 May 2012, 18:43

73. gallitoking (Posts: 4682; Member since: 17 May 2011)


just go to any Apple article and read the 1st 15 comments and see all the nonsense is written from fandroids,, to provoke us.. remember is just me and taco vs.. dozens of you... and we are the bad guys.. right?..

posted on 16 May 2012, 11:52

70. hepresearch (unregistered)


What analogy? I didn't see a properly structured analogy posted by gallito anywhere here...

posted on 16 May 2012, 18:40 1

72. gallitoking (Posts: 4682; Member since: 17 May 2011)


thats because your Android page was loading.......

posted on 16 May 2012, 21:25

75. hepresearch (unregistered)


Android page? Dude, I'm rockin' a Sony Ericsson Z300a... no Android love here, and no mobile internet... by the way, I hand-programmed my own version of the classic Nokia ringtone into it. A Sony Ericsson that has the Nokia ringtone... how cruel! Haha...

Anyway, all I'm saying is that what you are saying is your analogy (I'm guessing you mean comment #52? Wow...) really isn't an analogy at all. It does not contain any comparative metaphors at all, and in fact is quite a literalistic statement (and hence not an analogy at all by default). Actually, it is what the socio-psychology community refers to as victim redefinition... it is like when my ex-wife used to cheat on me, and then she would admit to it months later; I would tell her that her infidelity really hurt me, and instead of acknowledging my feelings she would tell me she did it because my employment difficulties at the time, or the fact that one of her "stalkers" beat me up in the back lot, or a smaller than normal commission check, or whatever it was on a given day, made her feel insecure and poor. She would then insist that it was MY fault that she did what she did, and therefore she was the REAL victim, and I was only hurting myself. This is what Sniggly was referring to earlier. See what he means?

Read your own posts again. Please quit being rediculous! If you start being intelligent, whether you agree with your fellow iOS fans OR Android fans or not, your reasonable opinions will be respected. If you keep on spouting rediculous anti-Android garbage propaganda without any legitimate or honest reasons, then you will keep being treated this way by whomever you are arguing with, whether they are Android fans (like Sniggly) or not (like me).

posted on 15 May 2012, 19:07 1

53. appleDOESNT.com (Posts: 418; Member since: 19 Nov 2011)


Camp, nah, it's called a herd, lol

posted on 16 May 2012, 21:51

77. hepresearch (unregistered)


hmmm... think he's compensatin' for somethin'?

posted on 15 May 2012, 14:19 4

16. danwatson (Posts: 102; Member since: 03 Jan 2012)


One of the things I hate about android is they allow manufactures to make crappy products and one thing that hurts other manufactures is that they put out cheap products to meet low pricepoints. They use materials in some cheap phones that fall apart, screens that you can hardly use outside, and processors that can hardly run the OS to compete in lower price segments. I wish they would take a lesson from auto manufactures and create different companies within themselves for lower and high end devices like lexus/toyota or honda/acura. Apple chooses to not compete in the lowerend and thus almost every Apple product is awesome. HTC/samsung/moto make awesome Android devices with great satisfaction ratings and also make products that are just plain frustrating to use.
When you only compete in high end markets, it's easy go get high satisfaction ratings. There is a reason Apple products are expensive. They use top grade materials, and best available technology for screens, processors and batteries. Only 20% of HTC/Moto/Samsung products use top quality high end hardware. That certainly helps boost satisfaction ratings.

posted on 15 May 2012, 14:31

20. tedkord (Posts: 4285; Member since: 17 Jun 2009)


A slightly faulty analogy. Whether Acura or Honda, Lexus or Toyota, they're quality across the whole line. Honda and Toyota, though lower price segment, don't generally put out crap.

posted on 15 May 2012, 15:05 1

29. remixfa (Posts: 13902; Member since: 19 Dec 2008)


you obviously don't remember the Toyota brake failures or have seen the recent bad reviews on Honda models.

posted on 16 May 2012, 06:45 1

68. danwatson (Posts: 102; Member since: 03 Jan 2012)


Was not really comparing the quality because you are right, all of those make good quality products. I was merely stating that it would be awesome to split the line to give Android some high class brand associations.

posted on 15 May 2012, 14:29 4

19. joaolx (Posts: 351; Member since: 16 Aug 2011)


What is cool is that by your terms, the sheeps are blind and can't see reality. So I can call all of you sheeps and not be mistaken because almost everyone is manipulated by this companies. And some of you probably more than these "sheeps" but i guess you are blind to see reality. Sometimes I hate the comments of taco50 but sometimes you guys are also stupids. You really think that millions of people who buy apple products could receive a turd and not care about it? If you believe that then you're ignorant. every company innovates in different things, some DO NOT COPY but use they're ideas to make better. So stop calling other sheeps when you guys are also blind.
(Crosses fingers and hopes to end this madness between fanboys)

posted on 15 May 2012, 14:37 1

21. Sniggly (Posts: 6697; Member since: 05 Dec 2009)


While I agree that there are some dumbasses who support Android as well as iOS, the iOS fanboys seem to have a greater number of dumbasses on their side. Their arguments also smack of greater dumbassery as well.

The war will continue, unfortunately. Good job trying to be a hero, though.

posted on 15 May 2012, 14:43 3

24. gallitoking (Posts: 4682; Member since: 17 May 2011)


on Apple articles are always infested with fandroids wanting to be funny or use unrelated sarcasm to post their anger towards a company.. on the Apple side the only smartasses is me. and taco part time... but trust me ther are more androids whom not only troll but their comments are unrelated and unrequested

posted on 15 May 2012, 14:52 2

26. joaolx (Posts: 351; Member since: 16 Aug 2011)


gallitoking-The thing is that everyone says stupid and unwanted comments. Not just fandroids, but mostly everyone.

posted on 15 May 2012, 16:19 1

37. gallitoking (Posts: 4682; Member since: 17 May 2011)


true dat

posted on 15 May 2012, 16:35

42. hepresearch (unregistered)


comment #26...

joaolx has just called out the elephant in the room... thank you! thank you! thank you!

+1

posted on 15 May 2012, 15:18 1

30. PhoneArenaUser (Posts: 5461; Member since: 05 Aug 2011)


"...post their anger towards a company..."

Have you ever asked your yourself, why they feel anger for Apple company? And maybe it is not without a reason?

posted on 15 May 2012, 16:20 1

38. gallitoking (Posts: 4682; Member since: 17 May 2011)


i would love answer to that question

posted on 15 May 2012, 20:45 1

54. taco50 (banned) (Posts: 5506; Member since: 08 Oct 2009)


Bitter cell phone reps

posted on 15 May 2012, 20:50 1

56. remixfa (Posts: 13902; Member since: 19 Dec 2008)


blu cheese.

posted on 15 May 2012, 14:50 2

25. joaolx (Posts: 351; Member since: 16 Aug 2011)


I'm not trying to be a hero. I love apple, in some cases overrated but they make products that people like and that are easy to use. But I also love android, it might not be that simple but has more functionality and more features.
I just wished this dumbness would stop, and both iOS and android fans(especially iOS fans) to start doing good comments on how each company changes and improves what the others did. Instead of saying that they steal and start saying stupid things why not make a well written comment, of what they think overall and not what they think those companies stole.

posted on 15 May 2012, 15:04 1

28. gwuhua1984 (Posts: 1237; Member since: 06 Mar 2012)


Nicely said.

posted on 15 May 2012, 15:23

31. PhoneArenaUser (Posts: 5461; Member since: 05 Aug 2011)


"Instead of saying that they steal and start saying stupid things..."

First say that for Apple company, because Apple fans are just a mirror of Apple. :)

posted on 15 May 2012, 15:26 1

33. paulyyd (Posts: 325; Member since: 08 Jan 2011)


LOL good one bro! high five man!.. lol idiot

posted on 15 May 2012, 16:21 1

39. gallitoking (Posts: 4682; Member since: 17 May 2011)


I would do my part..

posted on 15 May 2012, 16:38 1

45. hepresearch (unregistered)


And... which part might that be?

posted on 15 May 2012, 17:50 1

49. gallitoking (Posts: 4682; Member since: 17 May 2011)


to not say dumb things...

posted on 15 May 2012, 23:50

61. hepresearch (unregistered)


... that makes me giggle...

posted on 15 May 2012, 15:34 3

34. mrochester (unregistered)


From the short time I've been reading and posting in the comments on this site, my observation has been very much that the "fandroids" far outnumber the "iSheep".

Sadly, it's usually the very people who call others either "fandroids" or "iSheep" who are the "fandroids" or "iSheep" themselves.

Personally, I think anyone who utters either of the above 2 terms in a post, and means it, isn't worth paying any attention to as they usually have an agenda.

posted on 15 May 2012, 16:37 2

44. hepresearch (unregistered)


+1... +infinity if I could find it, but I seem to have lost that button somewhere...

* Some comments have been hidden, because they don't meet the discussions rules.

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