Apple issues support document related to "purple halo" on Apple iPhone 5 pictures
0. phoneArena 07 Oct 2012, 21:40 posted on
On Sunday, Apple issued a support document related to the "purple halo" seen on some pictures taken with the Apple iPhone 5; according to the Cupertino based firm, it is an issue seen on all small cameras and all generations of the Apple iPhone...
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1. MeoCao (unregistered)
The best solution to all iPhone 5 problems: return it and buy an Android instead LOL.
18. whysoserious (Posts: 317; Member since: 20 Jul 2012)
True that. I have filled my Dropbox with 5 GB of pictures and most of it were taken outdoor. Never have I encountered this kind of problem. Sucks for iPhone users.
25. androidrockzz (Posts: 51; Member since: 04 Feb 2012)
This is what Apple calls best innovation and best design for the people. both their designs and innovation has faults. It is understood phones could have issues, but atleast admit it rather than justifying it...
61. PhenomFaz (Posts: 1104; Member since: 26 Sep 2012)
Totally agree. All apple seems to do is either claim that we meant for it to be this way or this is normal for any camera! (like its normal for paint to suff off on first day from the black iPhone 5! Yeah right!)
44. Droid_X_Doug (Posts: 5955; Member since: 22 Dec 2010)
I suspect that when all is said and done on the iP5's lens flare issue, the root cause will be due to the thin-ness of the phone. Photos taken with friend's iP4S models, don't show nearly the amount of lens flare as with the iP5. Ironically, photos taken with a relatively thick case (such as an Otterbox) don't show as much lens flare either. One of the tricks used by professional photographers to reduce lens flare on 'traditional' cameras is to add a lens hood....
Maybe this is an opportunity for some enterprising innovator to develop a case that incorporates a lens hood?
64. SuperAndroidEvo (Posts: 4433; Member since: 15 Apr 2011)
I saw my boys purple halo & it's actually REALLY nice. I wish my Samsung Galaxy Nexus did that. Man I am going to jump ship & get an iPhone 5 because to me that purple halo is what innovation is really about.
Finally Apple is getting back to what made them the BEST in the world!
What?!? You are saying that Apple didn't develop that halo? That it's a defect? No you are wrong Apple NEVER makes a mistakes. Apple intended that. It's their differentiator. lol
19. Dr.Phil (Posts: 937; Member since: 14 Feb 2011)
I actually overheard this friend of mine talking about his new iPhone 5 to these two women. They started commenting on the phone saying: "Oh so it takes panoramic pictures now? How cool is that!" I interjected and told the woman that Android phones have had a panorama mode for a long time.
I believe the reason I found the entire conversation hilarious is because I go on these sites and see the parodies of people thinking the iPhone 5 has all these revolutionary features that have been offered on other Android devices (and Windows Phone devices) for a while now, but now it's more than a parody for me. It's now a reality.
21. whysoserious (Posts: 317; Member since: 20 Jul 2012)
Lol! Believe me my friend, maybe a year or two from now, you'll be hearing your friends say "Oh so it has this thing called NFC now which can be used to transfer files just by touching phones? How cool is that?!"
45. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
Me n some folks at one forum got into a debate about the panorama feature on the iPhone and Android.
Its amazing the reasons one guy came with saying technically it came first to iOS. When I said it came with the stock camera software for the Droid X in 2010.....he concluded phones with manufacture UI's didnt count.
I just gave up at that point.
55. Stinger2U (Posts: 16; Member since: 17 Feb 2012)
Why didn't you tell him that even phones in 2003 had panorama feature.
59. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
lol...I honestly didnt know. I guessed that it might have been available on Win Mo phones too.
Its funny tho. Some ppl...many ppl.... actually believe when Apple claims X feature on an iPhone is a first on phones.
Retina Display got hyped beyond belief...when screen res was higher on Android and Win Mo phones when the 3GS was the current iPhone. Not much talk about screen res then tho...
23. prakesh (Posts: 92; Member since: 13 Sep 2012)
i havent experience this with my g.ace, s1 s2 s3 htc explorer htc desire hd though,
how they can say its normal?!
30. KParks23 (Posts: 463; Member since: 13 Oct 2010)
Hmm.. happens with all small camera but yet this is the first time anyone is hearing about it.. I've personally never experienced this on my windows or android phone
33. KParks23 (Posts: 463; Member since: 13 Oct 2010)
It's only going to be a matter of time before Ray S post another I'm Butt hurt article about how great the iphone is and tells us how it's the greatest phone to ever grace the planet! Haha
63. Connie.Linghus (banned) (Posts: 32; Member since: 14 Aug 2012)
I can't believe that U.S. commerce laws permit this kind of consumer scam. Personally, I have never experienced the "Purple Rain" effect with any smartphone camera; the mere fact that a company would issue such a felonious statement is reprehensible and cause for and iNdictment leading to iMprisonment and, ultimately, an iNjunction banning the future sale of the defective product.
Apple should just admit that the iPhone 5 camera is seriously flawed and mass recall all iPhone 5's so that they can replace the camera because, this time, I don't think duct tape will fix it.
2. Droidster (Posts: 2; Member since: 13 Aug 2012)
What I dont get is why people flock in record numbers to throw their hard earned money at a company that only cares about profit margin, oh yeah and they never take responsibility for their mistakes. In 5 years they admitted once and only because it made the Wall Street Journal. Apple is greed at its best.
5. 305Bucko (Posts: 506; Member since: 07 Aug 2011)
right because all other companys out there do it to save whales, forests, and cure diseases.
9. Pdubb (Posts: 239; Member since: 08 Aug 2011)
No, but some do care about the customer and the brand. Apple seems to have a problem these days with the sentiment- that it is not them it is you! I cannot stand the "everyone else is doing it' argument even from my children. Apple is supposed to be the "premium" brand and they should go back to acting like it again!
60. SlimSoulja86 (Posts: 642; Member since: 03 Nov 2011)
The answer is yes, didn't samsung donate money for some forest charity or something? And I'm sure other company do have charities they donate to, to save whales, forests and help cure diseases, while my Apple sit on top on Billion of $$ and not give.
I love Apple but, it makes me angry cos it suppose to lead by example and admit to us when it made a mistake, but instead they blame me that i'm using the phone the wrong way. So now I can't take pictures they way I used to, yet it is called the best camera phone (excluding the PureView 808, not including Lumia 920 cos it's not out yet). Next thing they gonn tell me I have to turn upside down to answer my phone. aren't they suppose to make my life a bit easier? instead of me having to come up with solutions to use the iPhone? Just saying.
I'm not a blind fan, truth needs to be told, and anyway I do blame myself cos I keep coming back for more Apple pie and making their Pie chat look better and better every year.
31. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)
why do you have a problem if people like their iphone? yes, there is problems, no phone is perfect… but the iphone works better for many people, including me, and I am aware of other products, as you suggest others are not… just cause the iphone does not work for you, does not mean it doesnt work for other people
and i couldnt care less what apple does with the profits it makes.. as long as their product works for me I will buy it… its not like they are charging more than the competitors-- often less
41. Whateverman (Posts: 3233; Member since: 17 May 2009)
Com'on dude, we all know that ain't true. Have you seen how much a Mac cost?
69. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)
ya i own a mac-- an imac.. that has lasted me 4 years now… while my ¾ price pc lasted less than 2 years
and i was not talking about anything but the iphone.. check out the verizon portfolio-- the iphone doesnt cost as much and certainly not more than its competitors
71. Whateverman (Posts: 3233; Member since: 17 May 2009)
Yeah it does dude. The Razr is a great example. It was $111 the day it was released, then up to $299, then back down to $49. And the Razr was released after the 4S. Not to mention, the whole reason other devices were so high is because of iPhone subsidies. After people started going to Amazon, Best Buy, and Walmart to buy their phones, VZW wised up and lowered the price of their Android devices. The Razr M is proof of that.
46. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
This is one of those times when I agree and disagree with some of the post. Didnt give a red or green thumb....lol.
Agree with the first part of the post, disagree with the not charging more than competitors. Equal spec for spec...a Mac cost more than a PC. The iPad? The iPhone before Android came out? They didnt offer cheaper or free iPhones until Android started eating away at and passing them in market share.
70. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)
the ipad was pretty cheap for the time.. most people expected it to cost more.. yes macs are expensive but they actually are very good quality..
and the iphone is cheaper than many of its android counterparts
47. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
I wanted to say:
Did they offer cheaper or free iPhones before Android started eating away at and passing them in market share? I dont really know...but I know they never offered a free one before Android.
58. ilia1986 (unregistered)
Lucas777 - why do you have the urge to defend Apple? Do you want to justify your purchase? Perhaps you yourself are unsure of your iPhone's value, so you try to convince others - and yourself - that you made a worthy decision in buying it? :)
68. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)
uh i actually sold it on craigs, bought a one x, bought a lumia 900, then went back to my 4s from all of them… so after sampling other platforms, i can make my own decisions that i like my iphone thank you very much
3. PhoneCritic (Posts: 375; Member since: 05 Oct 2011)
Unacceptable the iPhone 4 did not exhibit this behavior at all. I call Apple out on this one pure BS.
4. Droidster (Posts: 2; Member since: 13 Aug 2012)
If I was an appler I would be pissed. Its like putting a sticker on something...yeah it looks a bit different but isnt it the same thing? Or that guy that puts rims on a P.O.S!!!!
6. squallz506 (banned) (Posts: 1075; Member since: 19 Oct 2011)
No purple halo on my evo 3d or sgs3. Maybe I'm holding them wrong.
49. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
No purple halo on my Droid 1, Droid X1, RAZR, Rezound and G Nex when I had it.......
Never heard ppl talking about purple halos on the iPhone 3GS, 4, 4S.
I call Occoms Razor. I have read info that says software can fix it or make it less noticeable. Still....
7. allen83 (Posts: 107; Member since: 01 Mar 2012)
My N9 doesn't that have that kind of purple halo they are talking about. Maybe the stories are true that iPhone 5 have a low quality build
8. e.wvu (unregistered)
To Apple, it's always the consumer's fault that these issues exist.
10. Fuego84 (Posts: 296; Member since: 13 May 2012)
This is bull apple and you know it. Apples defense is always this, all smartphone have these problem. When consumer reports come out admitting that the iPhone 5 sucks Apple will probably say all smartphone suck.
15. Hemlocke (unregistered)
Consumer Reports loved the 5. The purple haze affects all cameras.
These guys do this for a living.
22. Hammerfest (Posts: 370; Member since: 12 May 2012)
Weird, never had this problem on any of the past phones I have owned... ANY OF THEM AT ALL
Care to try again?
34. Hemlocke (unregistered)
Yeah, the professional photography site knows less than you, fanboy. My bad for referencing professionals.
43. Whateverman (Posts: 3233; Member since: 17 May 2009)
So not having that issue makes him a fanboy? Lol.
29. 90ninjas (Posts: 109; Member since: 07 Aug 2012)
So a comparison of the iP5 and iP4S encompasses all cellphone cameras? Ok..
35. kach22 (Posts: 122; Member since: 04 Nov 2011)
Dear Hemlocke, if it so common for all camera's why we haven't seen this before or to be precise why Iphone 4 owners never complained about this. It started with this "magical" Iphone 5 and now "i phan"s are calling "well it is normal" and they are digging everything to support this. Why can't you just accept the fact that even it is common for most camera's ( though i have never seen this in photos taken by any of my compact digital or phone cameras) Iphone 5 seems to have been the most guilty of this phenomenon.
50. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
Read some of the comments at that site.
I agree it can be normal after reading up on it.....but even looking at the 4S and 5 comparisons at that site...it looks worse on the 5.
That cannot be denied.
I just took 2 pictures with my RAZR pointed at bulbs. No purple halo. That also cannot be denied.
52. jroc74 (Posts: 5192; Member since: 30 Dec 2010)
I seen yellow or white with my RAZR, not purple. I tried my best to re create the purple halo. I would like to see that site do a purple halo effect comparison for different phones, like WP n Android.
And read what that site said under: Is it internal reflections / Lens flare?
62. Berzerk000 (Posts: 4109; Member since: 26 Jun 2011)
Then why is it only an issue now? Or, why has this never been a problem until now?
Yes, the purple haze probably does affect all cameras, but it's to such a lesser extent that people didn't notice it. However, it is entirely noticeable on the 5, and that's why people are making a big deal out of it. The problem isn't the purple haze, the problem is Apple should've done more to prevent it.
Another day, another problem with the iPhone 5 it seems. At first it seemed like a nice device for iOS users to me, but now it's just filled with problems.
20. MorePhonesThanNeeded (Posts: 645; Member since: 23 Oct 2011)
Butt hurt much, no one said droids are born anything, but when did the masses have any other smartphone other than an iphone that had some problem like this with it's camera? Perhaps you should grow up and learn how to create a complete thought rather than a string of words that do not even make a sentence.
You apple lovers are strange lot, stop defending mediocre reasons for issues and allowing your company to call you stupid for taking a photo in broad daylight. I've take photos in all sorts of lighting conditions and I have yet to see that blueish tint show up because of light hitting my lens at exactly 38º, when the sun and the moon completely align with Mars and Jupiter whilst a solar flare erupts...you catch my drift...you just happened to hold it wrong at the exact moment in time. Love Apple's excuses, you the customer do not know how to use our premium product, come in for lessons on how to snap photos, hold the phone to use for a phone call and why when you use the maps, you must purposely tell it that you are 10 miles from your real position so it can accurately tell you where to go.
28. sheik (Posts: 249; Member since: 12 Sep 2012)
And this apple evangelists defend their faulty products faults as they defend their livelihood. Get real for f*ck sake......
13. rusticguy (Posts: 2828; Member since: 11 Aug 2012)
"Holding it wrong" resurfaces ... hold it right and then shoot !!! So good at least APPLE is probing other devcies also now that they are clueless as always.
14. dsDoan (Posts: 223; Member since: 28 Dec 2011)
Apple's two excuses when something goes wrong:
1.) It's the user's fault (aka "You're doing it wrong")
2.) Other devices have this issue, so it's not our fault.
Both are frequently used by Apple.
16. rusticguy (Posts: 2828; Member since: 11 Aug 2012)
Apple loves Insulting the Intelligence of their customers at first available opportunity. That's their style of "A"rrogance. No wonder even their iPAD market share dropped to 52% in US and thats the reason that they are trying the minipad or whatever it is called.
17. mas11 (Posts: 1032; Member since: 30 Mar 2012)
So I guess, "You're holding it wrong!" has become Apple's official customer service motto.
27. preet27in (banned) (Posts: 173; Member since: 07 Jul 2012)
oh that very simple....... betray ur iphone AND BUY ANDROID HANDSET. thats how simple it is.... ios sucks big big time.CHEERS TO ANDRIOD !!! OH APPLE FANBOYS R KINDA JELEOUS? ARENT THEY.? HAHAHAHAHA
32. kach22 (Posts: 122; Member since: 04 Nov 2011)
Apple creates really "special" phones.
1. You have to "hold it in a special way" to get "magical" signal strength,
2. You have to angle and shade the light source to get "amazing" pictures,
3. You have to put it in a special protective case so that it will look "fantastic".
4. You will have to plan your route using iMaps, it will take you to a very "special" place. (Apple will not take any responsibility if you drop from the bridge).
36. greenrolaids (Posts: 47; Member since: 04 Feb 2012)
This article will never make it to BGR the iphone can never do wrong site.
37. phil2n (Posts: 476; Member since: 30 Apr 2012)
i have to move the camera of my phone..
wait? you want me to destroy the formation so that the warranty will be invalid
i $$e what u did there
38. amir1975 (Posts: 22; Member since: 18 Aug 2012)
I can't understand REASONS for buying a problematic device 2 or 3 times more expensive than a complete gorgeous Android based devices. i had experienced IOS before, it's so simple, not sophisticated as Android and so not suitable for Professionals and Geeks. sometimes i suppose that who buys an iphone, is completely a naive person which never knows about Hardware and such issues.
39. lkjhgf (Posts: 9; Member since: 14 Sep 2012)
what a third class suggestion, shame on apple to charge premium on half cooked product...