Apple iPhone picked top smartphone for customer satisfaction in Korea
The problems that came up the most for Apple iPhone owners were issues relating to the battery and charging which was seen on 20% of repair tickets. Problems with the screen were next which included things like dead pixels and scratches on the display. This was followed by call quality. 17% of Apple iPhone owners had a problem with the phone during their first year of ownership, compared to 25% for LG owners, 31% for those toting a Samsung model, and 33% for those who purchased a Pantech branded smartphone. The latter two manufacturers were the only ones that scored below the average 29%.
As for the customer satisfaction numbers, Apple's score of 52% topped both Samsung and LG.The two Korean manufacturers scored 50% and 46% respectively. Samsung lagged miserably on the matter of needing a second repair with 44% of Samsung owners saying that their phone had to go under the knife screwdriver a second time compared to 25% of iPhone owners who reported a second problem with their phone.
source: Naver (translated) via electronista
1. PapaSmurf (Posts: 5992; Member since: 14 May 2012)
Good for them. You really can't any issues with iOS because it's butter smooth and is really easy to learn. They deserve it.
6. PunyPoop (Posts: 571; Member since: 18 Jan 2013)
Yeah totally agreed! But I think they need to step up, and I think ios 7 is doing good, more push for them..
13. darkkjedii (Posts: 8936; Member since: 05 Feb 2011)
I've tried every version of android other than 4.3, I've tried every version of iOS other than the official iOS 7. I've tried Symbian, all of windows mobile, and BB except 10, and they all lagged at one time or another. Yes iOS 7 will lag, and so will everything else. Lag is overrated to be honest. Freeze ups, and reboots are much worst.
14. Potato. (banned) (Posts: 607; Member since: 14 Jun 2013)
I know. I agree with you.
iOS 6 isn't laggy because it was simple and light.
Since iOS 7 has true multi tasking and some additional features so I think it will lag on i4s and i4 due to 512mb of ram.
15. darkkjedii (Posts: 8936; Member since: 05 Feb 2011)
Exactly. If you look at android, lag has always been an issue. As androids hardware has improved, lags become much less of an issue, I do get a little on my note 2, but only when tons of apps are running. Apple optimizes their hardware/software like no one else though. Expect a buttery smooth though not perfect experience.
16. Potato. (banned) (Posts: 607; Member since: 14 Jun 2013)
Android is much heavy than iOS.
Jelly bean even with the project butter lags on phones with 2gigs of ram while iOS 6 and Win8 runs smooth on 512mb ram.
Google should optimize their OS and make it light.
2. alterecho (Posts: 753; Member since: 23 Feb 2012)
Samsung's service is the worst, according to all my friends. Some of them complained that Samsung's customer service simply shrugged off any faults or tried to delay/prolong bringing back the case by saying they would call back, which they apparently didn't.
5. PapaSmurf (Posts: 5992; Member since: 14 May 2012)
Never had a problem with Samsung phones, even the very first flip phone I had back in 2005 with Sprint.
7. PunyPoop (Posts: 571; Member since: 18 Jan 2013)
To be honest, Samsung cellphones in year 2009 are good in terms of built, I don't know what happened now ;(
8. JunitoNH (Posts: 723; Member since: 15 Feb 2012)
At the end of the day, is all about customer service. When I was having all the problems with my Galaxy Nexus, Samsung didn't want to hear it.
9. Potato. (banned) (Posts: 607; Member since: 14 Jun 2013)
I heard somewhere that Nokia has the highest customer satisfaction.. :)
12. darkkjedii (Posts: 8936; Member since: 05 Feb 2011)
If this is true I'm not shocked. Galaxy's are super devices, but do have quite a learning curve. iOS is maybe a little smoother, and less of a learning curve. Doesn't mean it's the better phone, doesn't mean it's not. Simply means it satisfies its users, as it should.
18. Daftama (Posts: 540; Member since: 03 Nov 2012)
Now for sure this site is funded by icrap Apple question is... Is it owned by Apple hmm.. So what if they like more than anything else what does mean if the Korean like we should because samsung is king of Android hmm
19. Trex95 (Posts: 502; Member since: 03 Mar 2013)
Actually it's Apple and LG the best in Korea Samsung comes in third place.
20. momonm1 (Posts: 21; Member since: 30 May 2011)
Bottomline... Apple dig deep on Androids Hometown...