Apple iPhone 5 battery replacement program expands worldwide
If you live in the U.S. or China, Apple started the replacement process last week. Yesterday, Apple expanded it to other countries including Canada. If you qualify for a free replacement, you can return the phone to an Apple Authorized Service Provider, make an appointment with an Apple Store to bring it in, or contact Apple Technical Support online.
To get your iPhone 5 ready for the battery replacement, you need to back up your data to iTunes or iCloud, disable Find My iPhone, and erase data and settings by going to Settings > General > Reset > Erase all Content and Settings. Lastly, if your device has cracked glass or any other damage that affects battery replacement, these problems need to be repaired before Apple will accept the phone and replace the battery. In some cases, Apple says it might have to charge for the repair.
Apple iPhone 5
1. darkkjedii (Posts: 12618; Member since: 05 Feb 2011)
Keep up that great customer service and support Apple.
5. fanboy1974 (Posts: 1291; Member since: 12 Nov 2011)
Don't tell that great customer service that you replaced the battery yourself. They won't replace your knockoff with an original. Best bet is to lie because they won't help you if you're honest.
9. Finalflash (Posts: 1903; Member since: 23 Jul 2013)
It is actually by law that they have to replace it because it is defective. Like how GM had to replace all those defective cars after YEARS. They are covering their asses from lawsuits and more exploding battery issues (because they all aren't chargers).
11. stealthd (Posts: 980; Member since: 12 Jun 2011)
You're making an absolutely ridicilous comparison there.
GM had a defect that could and did cause lethal car accidents, and continued to use the defective parts after they were aware of it. They were fined for not initiating a recall sooner
Apple is just replacing defective batteries here, under no legal obligation (those with Apple Care+ would still be covered, but those without are out of warranty). Sure there could have been a class action law suit, but that would only happen if they didn't initiate a recall. They're just doing what every company should do, and they're doing precisely what GM DID NOT DO.
16. darkkjedii (Posts: 12618; Member since: 05 Feb 2011)
He knew that, but WE know Finalflash is a notorious Apple hating nagger. It's just what he does, as eloquently as he words his rants, you'd think he'd take it straight to Cupertino. He instead, does nothing more than nag on PA, to people who don't care lol.
2. strudelz100 (Posts: 304; Member since: 20 Aug 2014)
Customer service is what sets apart Apple from the rest.
8. Finalflash (Posts: 1903; Member since: 23 Jul 2013)
Well yea, that is the least you can expect for paying 3x the build cost and having to deal with their planned obsolescence of your brand new phone with no new features from the last 2-3 years.
12. stealthd (Posts: 980; Member since: 12 Jun 2011)
If you were trying to make sense there you failed horribly.
17. darkkjedii (Posts: 12618; Member since: 05 Feb 2011)
Super horribly bro. He needs to get laid bad, this tech/apple stuff has him too tightly wound. Woosaaaaa FF...
3. phantom_six_man (Posts: 82; Member since: 12 Feb 2014)
cs = to the high price of apple products
4. AfterShock (Posts: 2960; Member since: 02 Nov 2012)
Why did it wait to become, Expanded?
Shouldn't it have been world wide from the beginning?
Well I mean if you are going to do this specific service,
as it seems there is/was an issue, not a out of their heart goodness thing.
6. xondk (Posts: 177; Member since: 25 Mar 2014)
"Apple was willing to replace the battery on certain Apple iPhone 5 models. Units sold between September 2012 and January 2013 are involved."
faulty battery from end of 2012/2013, and apple are willing to replace it now 2014, I've seen people talk about this, where before now that couldn't happen. So I would like to say that good customer service? is in question, if you make a faulty product you replace it when the fault is discovered, not....a lot later.
This is not meant as a direct jab at apple, but rather something ANY company should do if you ask me.
7. VHMP01 (banned) (Posts: 93; Member since: 27 Aug 2014)
Don't be afraid to directly jab at Apple? Problem most have been 'You are charging it wrong!' or 'You are using electricity wrong!' or 'You are turning iPhone on wrong!', etc. etc. etc.
Anyhow, crappy batteries from Apple? But I thought that was their best selling point! Crappy specs, high Price, old software, but it runs smooth (Obviously old software), yet the battery was supposed to be great! Haha! What a joke!
13. stealthd (Posts: 980; Member since: 12 Jun 2011)
"if you make a faulty product you replace it when the fault is discovered, not....a lot later."
How do you know the issue wasn't just discovered? Companies don't just magically have perfect knowledge of every possible defect in something as complicated as a smartphone. Sometimes it takes a long time for a defect to become noticeable, then they start looking back at what happened and can pinpoint how widespread of an issue it is, and start doing a recall. That's what companies should do, and that's what's happening.
15. xondk (Posts: 177; Member since: 25 Mar 2014)
I've read stories about people complaining about the battery issue since like..what...a month after iphone 5 launched?
19. VHMP01 (banned) (Posts: 93; Member since: 27 Aug 2014)
So you can say if anyone complains about Sony, Samsung, HTC or whoever, its ok?
10. Scott93274 (Posts: 1352; Member since: 06 Aug 2013)
"Don't they test these things before they release them?" - Mxyzptlk
14. mobilerepairsupplies (Posts: 1; Member since: 31 Aug 2014)
Is your iPhone 5 battery not covered under the apple iPhone 5 battery replacement program? Check out this 100% original, high quality, low cost iPhone 5 Replacement battery from Mobilerepairsupplies.com.
18. wsker (Posts: 24; Member since: 02 Dec 2011)
Here, in the UAE, Sleep/wake button replacement program was running before this one, and i took my phone to my carrier, and they actually replaced the whole phone!, a new iPhone 5! ...
Thanks apple :) .