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Apple fined $1.2 million for misleading customers in Italy

0. phoneArena 27 Dec 2011, 09:27 posted on

The nearly $1.2 million that Apple was fined in Italy seem a small fee to pay when compared to Cupertino’s huge cash pile, but the allegations that the Italian Antitrust Authority…

This is a discussion for a news. To read the whole news, click here

posted on 27 Dec 2011, 09:34 9

1. AngusNG12345 (Posts: 37; Member since: 19 Jul 2011)


wow...

posted on 27 Dec 2011, 12:38 6

29. ZEUS.the.thunder.god (unregistered)


I am so happy to hear that.. wooooo !!!!!

posted on 27 Dec 2011, 17:52 3

41. JeffdaBeat (unregistered)


I'd be happy if companies had to give two year warranties on everything in the US too!

posted on 27 Dec 2011, 21:57 1

43. Lucas777 (Posts: 2137; Member since: 06 Jan 2011)


honestly.. its like a 90 day warranty for us.. except with apple just fixes ur phone if u bring it into their store so idk why people buy the protection plan anyways...

posted on 27 Dec 2011, 09:39 16

2. remixfa (Posts: 13930; Member since: 19 Dec 2008)


dirty dirty apple gets caught again.

posted on 27 Dec 2011, 09:51 13

3. rycx365 (Posts: 37; Member since: 18 Mar 2011)


Don't see other cell phone customers misleading customers, only apple does it

posted on 27 Dec 2011, 10:13 1

7. gallitoking (Posts: 4690; Member since: 17 May 2011)


nobody else offers 2 years of warranty...

posted on 27 Dec 2011, 10:37 9

10. -RVM- (Posts: 329; Member since: 19 Oct 2011)


well, in EU every cell phone has 2 years warranty.

posted on 27 Dec 2011, 10:49 3

15. gallitoking (Posts: 4690; Member since: 17 May 2011)


the warranty you are talking about covers manufacturing defects only.. the Apple care covers way more than that... is not in the same league so please... dont reply...

posted on 27 Dec 2011, 11:01 8

18. iamcc (Posts: 1319; Member since: 07 Oct 2011)


The warranty he's talking about is the warranty that Italy requires by law.

The one Apple didn't provide.

Do yourself a favor gallito, don't reply.

posted on 27 Dec 2011, 11:26 1

24. gallitoking (Posts: 4690; Member since: 17 May 2011)


they do provided.. thats the Apple care.. warranty for 2 years.. in what part of the article it states that it didnt provide it?..

posted on 27 Dec 2011, 11:30 5

25. sorcio46 (Posts: 402; Member since: 27 Jul 2011)


In my countyry (Italy) warranty for 2 years should be free :D (so Apple was fined cause Apple care shouldn't exist for the second year of the product)

posted on 27 Dec 2011, 12:46

30. vijaysivakula (Posts: 168; Member since: 17 Aug 2011)


How dumb can you get? Do you have a problem with understanding the language or is it that the message cannot be understood by that one cell that passes off as your brain?

posted on 27 Dec 2011, 12:53 3

31. gallitoking (Posts: 4690; Member since: 17 May 2011)


I guess you are enforcing the freedom of speech... good..

posted on 27 Dec 2011, 14:19 2

35. remixfa (Posts: 13930; Member since: 19 Dec 2008)


what apple calls "warranty" others provide for free. cell companies offer "insurance". something very new to apple.

posted on 27 Dec 2011, 15:45 1

37. gallitoking (Posts: 4690; Member since: 17 May 2011)


SAMSUNG TELECOMMUNICATIONS AMERICA, LLC (“SAMSUNG”) warrants that SAMSUNG’s handsets and accessories ("Products") are free from defects in material and workmanship under normal use and service for the period commencing upon the date of purchase by the first consumer purchaser and continuing for the following specified period of time after that date:

Phone 1 Year
Batteries 1 Year
Case/Pouch/Holster 90 Days
Other Phone Accessories 1 Year

What is not covered?

This Limited Warranty is conditioned upon proper use of the Product. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abnormal use, abnormal conditions, improper storage, exposure to liquid, moisture, dampness, sand or dirt, neglect, or unusual physical, electrical or electromechanical stress; (b) scratches, dents and cosmetic damage, unless caused by SAMSUNG; (c) defects or damage resulting from excessive force or use of a metallic object when pressing on a touch screen; (d) equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered or made illegible; (e) ordinary wear and tear; (f) defects or damage resulting from the use of Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by SAMSUNG; (g) defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by SAMSUNG; (h) defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source; (i) defects or damage resulting from cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or (j) Product used or purchased outside the United States. This Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or the battery leaks, and this Limited Warranty does not cover any battery if (i) the battery has been charged by a battery charger not specified or approved by SAMSUNG for charging the battery; (ii) any of the seals on the battery are broken or show evidence of tampering; or (iii) the battery has been used in equipment other than the SAMSUNG phone for which it is specified.

cool... Apple cares does so much more

posted on 27 Dec 2011, 11:04 7

21. blackrose (Posts: 48; Member since: 15 Apr 2011)


I laugh at how stupid you are every time you comment. All your comments are bias and the logic you use to back them up are bunch of bs. You have no ground to gain around here other than being a trooll. You back apple when their doing wrong and right. I wish I had a friend like that. But that's beside the point. Anyway later

posted on 27 Dec 2011, 09:57 8

4. ilia1986 (unregistered)


YES YES YES!!!

:D

posted on 27 Dec 2011, 10:13 2

5. gallitoking (Posts: 4690; Member since: 17 May 2011)


I dont see the fuss.. Apple haters.. Apple is still strong.. nothing changes... haters..

posted on 27 Dec 2011, 10:21 7

8. SuperAndroidEvo (Posts: 4177; Member since: 15 Apr 2011)


gallitoking the law is the law. Apple didn't respect Italy's laws & now has to pay the fine. Apple is king when it comes to litigation so to slip up like this is really not likely to happen.

This was intentional, Apple knew what they were doing. They got caught & now need to pay the piper!

Typical dirty rotten Apple, only about the money even if it has to break laws to get it.

posted on 27 Dec 2011, 10:37 1

11. gallitoking (Posts: 4690; Member since: 17 May 2011)


I understand that... but there is nothing rotten about Apple... not for the past 3 years... and is not changinh anytime soon

posted on 27 Dec 2011, 10:40 9

13. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Just because they are doing well or as you say "strong" does not mean what they are doing is right (or wrong).

Your logic would've applied to Hitler as well. Anything rotten about him?

FOR THE RECORD i'm not saying Apple is bad but your logic is seriously flawed.

posted on 27 Dec 2011, 10:52 1

16. gallitoking (Posts: 4690; Member since: 17 May 2011)


and your is??... please they are not saints. .. but are not rotten.. just because you dont like a company or agreed with its methods doesnt make it.. rotten...so please go directly to jail and do not pass go...

posted on 27 Dec 2011, 11:02 6

19. iamcc (Posts: 1319; Member since: 07 Oct 2011)


People calling them rotten is a joke about the fact their company is named after a fruit... obviously people are not saying they are 100% bad.

You on the other hand, are 100% idiot.

posted on 27 Dec 2011, 11:09 2

22. gallitoking (Posts: 4690; Member since: 17 May 2011)


wow 100% thank you... i have reach my level.. you on the other hand.. have lots of room for improvement.. see you in the finish line...

posted on 27 Dec 2011, 11:10 6

23. iamcc (Posts: 1319; Member since: 07 Oct 2011)


Case closed.

posted on 27 Dec 2011, 13:48 1

33. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


@superfandroidevo. Would you admit and call google rotten if I can show you some laws that they have violated intentionally?

posted on 28 Dec 2011, 07:12 2

44. SuperAndroidEvo (Posts: 4177; Member since: 15 Apr 2011)


SURE!! Yes 530gemini please let me know what Google has done intentionally.

This is going to come from the land of make believe. lol

posted on 27 Dec 2011, 10:26 4

9. Droid_X_Doug (Posts: 5850; Member since: 22 Dec 2010)


Apple is above the law. Laws only apply to lesser-companies. Apple is Apple.

posted on 27 Dec 2011, 10:38 3

12. Sniggly (Posts: 7113; Member since: 05 Dec 2009)


Well now. I'm not a fan of governments mucking in private companies' business, but damn Apple, that's pretty damn greedy. And shady as hell. Instead of being fined, they should have refunded the mislead customers.

posted on 27 Dec 2011, 10:45 1

14. GremlinUKSA (Posts: 6; Member since: 27 Dec 2011)


this is not shady. All Apple products come with a 1 year minimum guarantee worldwide. EU countries have no customer service and citizens want everything handed to them, especially Italians.

I lived there for 6 months and I can say based on experience... the Italian government has bigger issues to worry about than Apple.

posted on 27 Dec 2011, 10:57 4

17. blackrose (Posts: 48; Member since: 15 Apr 2011)


We don't want to hear that ser. They should of just follow the law. They love doing that when suing people for bs patients.

posted on 27 Dec 2011, 11:03 5

20. iamcc (Posts: 1319; Member since: 07 Oct 2011)


If it was simply overlooked then you are correct, it is not shady.

Knowing Apple and their lawyers, I doubt that.

posted on 27 Dec 2011, 11:36 3

26. sorcio46 (Posts: 402; Member since: 27 Jul 2011)


Then u should come to Italy a little more cause here 2 years of warranty are guaranteed by the law!

posted on 27 Dec 2011, 11:56 4

27. Sniggly (Posts: 7113; Member since: 05 Dec 2009)


First off, if the company is required to provide a two year warranty at no extra cost, for them to lie to customers, say "you only have a one year warranty at no extra cost, to get two you have to pay more" is shady and dishonest.

It doesn't matter if there are bigger issues to handle. Governments don't handle one issue at a time. For instance, if you've ever been to traffic court (suck on it, state trooper, no one else was near that stop sign!) you'll find that there will be twenty or more other people hanging out waiting for their case to be handled too.

I'm not saying I necessarily agree with the law. I am saying, however, that Apple misdirected its customers about their rights under the law, and those customers should be refunded.

posted on 27 Dec 2011, 20:35

42. GremlinUKSA (Posts: 6; Member since: 27 Dec 2011)


like I said, Apple, along with Samsung, Sony, Panasonic to name a few, has 1 year standard limited warranty.

It's hard to believe that Italy just noticed this out of the blue and decided to fine Apple.

I'm not saying it isn't their prerogative, but why wait until now. Apple should pull their stores from Italy... they wouldn't be missed.

And with the way they live there, they need a 2 year warranty.

posted on 27 Dec 2011, 13:35

32. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


@gremlin. They obviously just want some of Apple's cash. And you are right. I am pretty sure there are other more serious issues that they need to look at, but could care less because they won't get any cash out of it :)

posted on 27 Dec 2011, 12:10 1

28. 530gemini (Posts: 2198; Member since: 09 Sep 2010)


Tricky. Apple just wanted to stick with their 1yr warranty policy like just they have here in the US. But of course fandroids would treat this small issue like Apple just started world war 3 :)

posted on 27 Dec 2011, 17:02 6

40. InspectorGadget80 (Posts: 6577; Member since: 26 Mar 2011)


APPLE DESERVE WHAT IT GOT. Finally someone gives them A FINE

posted on 28 Dec 2011, 08:27

45. silver0681 (Posts: 18; Member since: 07 Sep 2011)


Wow you people are so foolish believing that Apple is the only company to offer such goods? I would say it is more likely that there the only one being caught its hard sitting on top everyone micro analyzes everything you do. I mean look at all the petty fandroids wow you people are pathetic just begging for Apple to fail like a pack of jakles I wouldn't want a friend like yall scary iPhone fans on the other hand don't want droid to fail much like apple we just want the company's to pay for what there using wouldn't you be pissed if someone was getting rich of somthing that was yours

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