Apple doesn't return stolen iPhone back to original owner
Now the pickle in all of this is that she can’t get back her phone because she did not file a police report after the incident – this required her traveling to the precinct and going through books of pictures to attempt to ID the thief. Apple has told her that they must honor the warranty work, despite it being considered stolen, and that she does not have sufficient evidence to get her phone back. So apparently even if the serial number of the phone is registered to her; she is still fighting to get back her phone.
source: The Consumerist via AppleInsider
5. macron2000 posted on 02 Jan 2010, 00:59 0
Why make this a big deal PA? If If I call and report my Verizon BB stolen, the folks at Asurion will ask me to submit a copy of a police report along with my claim, standard stuff. Why try so hard to make a story out of nothing. Gee wiz.
6. vzwtech86 posted on 02 Jan 2010, 02:24 0
actually asurion stopped asking for police reports a short while back. the most they would ask for now is a fax with 2 forms of id and a form attached. they did this because of customer complaints and such. at least thats how they work for verizon...
9. rjt185 posted on 03 Jan 2010, 07:19 0
They also added the disclaimer on the robot phone message while you wait for a rep that people who submit any erroneous informaiton will be prosecuted. So no police report now...but if you were lying...bam!...they'll get you.
12. sleepyjohnny posted on 03 Jan 2010, 12:41 0
im glad that if my droid gets stolen, i'll have a new one asap, and as soon as i type my email on the phone, it'll be just like my old one with all my contacts and apps back. i could care less what happened to the stolen one, im covered :D