x PhoneArena is looking for new authors! To view all available positions, click here.
  • Home
  • News
  • Apple already fighting back against the iOS Maps bad press

Apple already fighting back against the iOS Maps bad press

Posted: , by Michael H.

Tags:

Apple already fighting back against the iOS Maps bad press
Credit where it's due, Apple has already come out and made a statement on the state of its Maps app in iOS 6, and it wasn't something to the effect of "there is no problem", or "you're using it wrong". Rather, Apple's tone for this one is more "it's a work in progress, so please keep using it," which is a response that we have to respect, because as we literally just pointed out: Apple was going big with Maps, and was facing a lot of problems

It's hard to argue that building a maps database is an easy task. It's a huge task, and one that has to build over time. Apple's new Maps app has started out pretty rough, but Apple hopes that its users stick it out, saying:
We launched this new map service knowing it is a major initiative and that we are just getting started with it. Maps is a cloud-based solution and the more people use it, the better it will get. We appreciate all of the customer feedback and are working hard to make the customer experience even better.

Apparently, Apple has even put its Maps team "under lockdown right now working to fix it," according to John Paczkowski from AllThingsD. Of course, word has it that Google Maps for iOS is already awaiting approval, so it's hard to say whether enough users will stick with Apple Maps long enough to see it improve. 

source: AllThingsD

93 Comments
  • Options
    Close




posted on 20 Sep 2012, 18:18 51

1. imsickwithphone (banned) (Posts: 76; Member since: 17 May 2012)


Bye2 apple maps
Say hello to google maps

posted on 20 Sep 2012, 19:16 17

26. MISTER.H (banned) (Posts: 167; Member since: 03 Aug 2012)


Apples Half-Baked maps ends you else where....

posted on 21 Sep 2012, 06:39 4

77. Jelly_Bean (Posts: 109; Member since: 11 Sep 2012)


Y the hell my comment has been moderated up there? :(

posted on 20 Sep 2012, 20:48 5

42. Danre (Posts: 85; Member since: 02 Sep 2012)


Apple said "it's a work in progress, so please keep using it,"

and Get lost

and soon a new app is coming ,which may help other to find you.

posted on 20 Sep 2012, 18:20 42

2. medicci37 (Posts: 593; Member since: 19 Nov 2011)


Speak 4 yourself, Michael H. I have absolutely No respect for Apple :-)

posted on 20 Sep 2012, 18:27 27

8. MichaelHeller (Posts: 2649; Member since: 26 May 2011)


Thanks for the permission! I believe I will speak for myself, that sounds like a fun thing to do.

posted on 20 Sep 2012, 18:46 16

16. sandysingh252 (Posts: 19; Member since: 22 Nov 2011)


You are not realizing the truth! There's nothing bad in apple maps! It's just a new feature. It is actually and instruction for government that they are constructing it wrong! Buildings need to be made now according to Apple Inc, Soon every building will be reconstructed and everything will work fine, maybe in 5 or ten years.

posted on 20 Sep 2012, 19:46 6

37. 14545 (Posts: 1057; Member since: 22 Nov 2011)


It's not a "new feature", they stripped out a "feature" over some invisible "theft" they allege android has done. I hope this bites them on the @$$ for screwing their customers. (Albeit, as dumb as they are for wasting money on an overpriced apple product).

posted on 21 Sep 2012, 01:08 2

65. GeekMovement (Posts: 1499; Member since: 09 Sep 2011)


More like in 30 years..

posted on 20 Sep 2012, 19:44 3

36. Slammer (Posts: 929; Member since: 03 Jun 2010)


Wow! This is what happens when forum leaders go bad. :)

posted on 21 Sep 2012, 07:36 2

79. synot (Posts: 87; Member since: 14 Sep 2012)


your article is not ready ,a bad product is what it is , a bad product,call a spade a spade ,u wouldnt write this way if it was Samsung

posted on 21 Sep 2012, 07:41 1

80. synot (Posts: 87; Member since: 14 Sep 2012)


your article is not ready ,a bad product is what it is , a bad product,call a spade a spade ,u wouldnt write this way if it was Samsung

posted on 20 Sep 2012, 19:17 1

28. MISTER.H (banned) (Posts: 167; Member since: 03 Aug 2012)


Me 2.

posted on 20 Sep 2012, 18:24 6

3. phljcnth (Posts: 255; Member since: 30 Apr 2012)


"Under lockdown right now working to fix it" Oooh, that doesn't sound humane to me. Lol

posted on 20 Sep 2012, 18:28 4

9. timtimity (Posts: 196; Member since: 13 Aug 2012)


It'd be a shame if people on the Map team got fired. At my work there was a new piece of software implemented that wasn't ready and couldn't do what it was supposed to do. Fortunately, my company were sensible and didn't blame the developers. They blamed the person who signed it off and said it was ready and suitable.

posted on 21 Sep 2012, 08:07

81. NexusKoolaid (Posts: 277; Member since: 24 Oct 2011)


There's no blaming the Map team for this one - this fiasco falls squarely in Mr. Cook's lap.

posted on 20 Sep 2012, 19:10 2

23. rusticguy (Posts: 2818; Member since: 11 Aug 2012)


Principle imported from Fox-CON ...

posted on 21 Sep 2012, 01:37 1

70. Droid_X_Doug (Posts: 5530; Member since: 22 Dec 2010)


If they are under lock-down until they fix the problems, they could be locked down for a pretty long time.

posted on 21 Sep 2012, 01:49 2

72. gulfu (Posts: 5; Member since: 21 Sep 2012)


Yes this is really bad.. my cousin working at apple was to get married on 26th of this month .. he was to arrive here 10 days back.. yesterday he asked us to postpone his marriage to jan 21st 2013.. the girl and her family are furious. i dont know what will happen. .when last contacted he said he has no choice but to work till the problem is solved and they are not allowed take off or go home till december 12th...apple please be kind and grant him 3 days off for his marriage..plzzzzzz

posted on 20 Sep 2012, 18:24 8

4. rusticguy (Posts: 2818; Member since: 11 Aug 2012)


Keep using means keep pouring more money into Apple account for a alpha stage product. Why did they release a WIP ... now that's what i call SHAMELESS Arrogance!

posted on 20 Sep 2012, 18:26 1

5. Contreramanjaro (Posts: 153; Member since: 04 Dec 2011)


It looks to me like a rushed job to meet the iOS6/iPhone 5 launch. This really isn't the approach you'd expect from Apple. Whether or not they're being humble about it, there is nothing magical about replacing a good maps system with a worse one.

posted on 20 Sep 2012, 22:29

51. -box- (Posts: 3708; Member since: 04 Jan 2012)


Siri was a rush job (good program, dumbed down and restricted), but at least they released it as a "beta"

posted on 21 Sep 2012, 08:44

82. Peter27 (Posts: 233; Member since: 13 Jul 2012)


They are just trying to think outside box.
They are still innovating. It would never come into your mind to replace perfect service with rubbish one. Well they did.
So theoretically they still innovated, just the wrong way.

posted on 20 Sep 2012, 18:26 1

6. gwhyte01 (Posts: 44; Member since: 09 Jul 2008)


I thought Michael h was the good guy.

posted on 20 Sep 2012, 18:28 14

10. MichaelHeller (Posts: 2649; Member since: 26 May 2011)


It depends on what article you read. The trouble with being unbiased is that if I write an "Apple isn't all that good" article, I'm a good guy, but if I write an "I understand Apple" article, I'm a biased bad guy.

posted on 20 Sep 2012, 18:31 7

12. rusticguy (Posts: 2818; Member since: 11 Aug 2012)


Reporting normally should leave the judgment to readers ... that's what true reporting is devoid of all "personal opinions" unless backed by factual data:)

posted on 20 Sep 2012, 19:28 4

31. MichaelHeller (Posts: 2649; Member since: 26 May 2011)


I don't completely agree. I think that being "devoid of personal opinions" isn't just an impossible task, but the wrong aim in being "unbiased". I feel that a better path to being "unbiased" is to understand the personal opinions of everyone, and present that alongside my own when it is appropriate.

I don't personally use iOS or WP, but I understand the value and allure to people that do use those platforms, just as I understand and present the limitations of my preferred platform: Android.

posted on 21 Sep 2012, 00:09 2

57. chebner (Posts: 115; Member since: 17 Oct 2011)


Michael,

I completely agree with Rusticguy. Reporters should report the facts let the reader draw their own conclusion. Opinion should be relegated to the Opinion page or be labeled as such.

That being said I think you are by far the least biased reporter on PA. I also think with one exception this article is reasonable. If the topic was about any other tech company the article would be completely reasonable.

Why is it not reasonable for Apple? Because Apple has brainwashed their users to believe Apple is perfect and can do no wrong. Furthermore Apple calls out and in some cases ridicules competing products if they are not 100% perfect and then sues anyone that approaches the perfection of Apple. Anyone with half a brain (and that has not been brainwashed) can see the BS through the smoke and mirrors. But when a reporter writes an article like this they are letting Apple get away with their PR BS. Apple clearly believes they are better than everyone else and have put themselves on a pedestal. And now they're saying "wait a minute, we're just like everyone else.".

Believing that they can get away with this is true arrogance. You shouldn't be letting them off the hook. You should be calling them out. They need to reap what they have sowed.

posted on 21 Sep 2012, 00:24

60. MichaelHeller (Posts: 2649; Member since: 26 May 2011)


When possible, reporters should just report facts, but that's not always possible in tech news reporting, because so many of the stories require intimate knowledge of how many different devices and platforms work. A lot of what comes through as "news" are really various forms of reviews, from app picks, to software updates, to new devices and how it all relates.

It's not the type of stuff that lends itself to "facts", because everyone has their own opinion on what is best. Android users may not appreciate why something that Apple does is important, just like Apple users may not appreciate the choices Google makes, so rather than "just giving facts", I find it best to explain the varying points of view.

Because of that, we are constantly reporting through the lens of what we know best. I know Android the best, because I use it every day, but I try to keep up on iOS with my wife's iPad, and there was that 3 months where I used WP, just to see what that was all about (and I am considering trading in my laptop for a Windows 8 transformer, especially if it could be set up as a dual-boot device with Ubuntu.)

posted on 20 Sep 2012, 18:34 5

14. gwhyte01 (Posts: 44; Member since: 09 Jul 2008)


Well you're cool to me. And I'm a WP fan. I love reading the articles and the comments here they're so funny.

posted on 20 Sep 2012, 19:36 2

34. downphoenix (Posts: 2266; Member since: 19 Jun 2010)


this is true. Im an android guy through and through, but the FANBOYS took over. Just don't pay them any heed.

posted on 20 Sep 2012, 22:30 1

52. -box- (Posts: 3708; Member since: 04 Jan 2012)


Maybe avoid apple articles? 95%ish of the time I like or can empathize with your viewpoints

posted on 21 Sep 2012, 08:58 2

83. Peter27 (Posts: 233; Member since: 13 Jul 2012)


Michael:
"The trouble with being unbiased is that if I write an "Apple isn't all that good" article, I'm a good guy, but if I write an "I understand Apple" article, I'm a biased bad guy."

next time write "Apple isn't all that good, but I understand Apple" to keep everyone happy :)

I also have to admit your articles are the best here, but now that I found out that your wife uses iPad ... :)

Actually I have same problem with my wife. Android and Apple can't live in peace and harmony. Should I divorce her ? (just joking).

posted on 21 Sep 2012, 11:59

84. Jobes (Posts: 364; Member since: 27 Oct 2011)


I have the same "issue" (wouldnt call it a problem) with my lady she is an Apple... just say enthusiast lol. iPad+iPhone+Macbook and im all Android. We have conflicting opinions so we avoid that conversation like the plague.. Apple/Android conversations are like politics or religion.. oil and water lol. I give kudos to Apple in some aspects but I bleed green.

posted on 20 Sep 2012, 18:26 8

7. tech-head (Posts: 132; Member since: 02 Sep 2011)


They shouldn't have released it until it was ready.

posted on 20 Sep 2012, 18:39 5

15. rusticguy (Posts: 2818; Member since: 11 Aug 2012)


How else could they have generated the frenzy of something new coming? After all they had to convince their flock that they are greatest iNNOVATING company in Universe ... basically they shamelesly iNSULT the iNTELLIGENCE of their fans iNCESSANTLY :)

posted on 20 Sep 2012, 18:28 2

11. greathero1 (Posts: 459; Member since: 13 Jun 2008)


Doesn't really sound like they are fighting back to me. Sounds like they are admitting the problems which is a new leaf turned for Apple lol. Seems like they probably should have kept it in beta testing longer instead of rushing something half-assed to the market.

posted on 20 Sep 2012, 18:50 2

17. gallitoking (Posts: 4680; Member since: 17 May 2011)


"Seems like they probably should have kept it in beta testing longer instead of rushing something half-assed to the market."

coming from a Android user. wow...

posted on 20 Sep 2012, 19:13 4

24. MISTER.H (banned) (Posts: 167; Member since: 03 Aug 2012)


Every-thing from Apple is Half-Baked....even there iOs is Half-Baked.

posted on 20 Sep 2012, 19:32 3

33. MichaelHeller (Posts: 2649; Member since: 26 May 2011)


Yeah, that sentiment doesn't really make sense. Google is the king of the perpetual beta.

Of course, Gallito, I would have to say that there is a big difference between "beta" and "half-assed". The latter is an adjective I wouldn't use for either Apple or Google (especially since Larry Page's house cleaning.)

posted on 20 Sep 2012, 19:52 5

38. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


There's a difference between releasing something as a very obviously labeled beta that works when your entire reputation is based around perpetual improvement of products that aren't perfect at first, and a company with a reputation for polished, finished products releasing a completely broken piece of software that is utterly useless for a majority of users.

Besides, Google's Navigation Beta worked and worked well from day one, and less than a year after its release I had no issues personally using it in a very rural part of the US. I can only remember two times the navigation guided me to the wrong place. The first was up along the St. Lawrence Seaway when I was trying to find a park that was out on an island in the middle of the goddamn river (finding an address for the marina finally got me there, and the original inaccurate address was off by only a mile or two).

The second time was earlier this year, when I was trying to get to the Saint Louis Zoo. This time the inaccuracy was only by a few blocks, and to be fair, still got me to the park where the zoo was. I reported the issue and went on my way.

There was one time where the directions were half accurate. The location was right, but Navigation was trying to tell me to go left across a median on a major boulevard. Not happening, Google. The problem was because the address was for a store that was set way back in a plaza that was only accessible from a side road. So basically, it looked like this:

Store===================
^
Other side of road========^
^
Me====================^Where I could actually turn.

All of these were relatively minor issues, and I still found where I needed to be in relatively short order. The other dozens of times I've used Navigation it's been spot on, which has been essential.

And I'll say this: if I bought a product which had broken functionality I needed to work as part of my life, and I knew that a competing product had that functionality working fine, I'd return the first product and go with the competitor.

posted on 20 Sep 2012, 21:57 2

49. protozeloz (Posts: 5369; Member since: 16 Sep 2010)


best part it was a fail from even the dammed icon

https://lh3.googleusercontent.com/-MomNGusWUBs/UFu897nU1TI/AAAAAAAAnTM/kiFyuYfgxIk/s455/Maps-icon-of-iOS-6-gives-wrong-direction.jpg

posted on 21 Sep 2012, 01:10

66. E.N. (Posts: 2224; Member since: 25 Jan 2009)


I really don't think we can compare Android's Navigation to Apple's navigation system. Google Maps had been available for years prior to the move to Android/iPhone. Their obstacle was taking the whole map database and making it mobile, not building a whole new map service for mobile phones.

posted on 21 Sep 2012, 01:36 2

69. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


Apple is working off of others' databases still, most notably Tom Tom. I don't care how you paint it, Apple has screwed up.

posted on 21 Sep 2012, 23:30

85. E.N. (Posts: 2224; Member since: 25 Jan 2009)


It needs work but they definitely haven't screwed up.

posted on 22 Sep 2012, 00:02

86. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


The screwup was replacing an outdated yet perfectly functional product with one that is broken and doesn't even have feature parity with the five year old app it replaced. If a game was this buggy it would get a 3 out of 10 at most.

posted on 22 Sep 2012, 00:28

87. E.N. (Posts: 2224; Member since: 25 Jan 2009)


We don't fully know why Apple removed Google Maps. Maybe there was a good reason.

posted on 22 Sep 2012, 02:44

88. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


Maybe. I can't imagine that Google wanted that relationship to end. They benefited greatly from their presence on iOS. Yet again, maybe they wanted iOS to finally allow them to update Google Maps from within the framework of the operating system, which Apple doesn't allow.

Or maybe it's because Apple doesn't like hosting such a strong competitor's products on their own.

Or or or. Either way, if Apple was going to pull this move, they needed Apple Maps to not be as broken as it is prior to release.

posted on 22 Sep 2012, 03:04

89. E.N. (Posts: 2224; Member since: 25 Jan 2009)


iOS maps isn't broken. There are issues no doubt, but it's blown waaaay over proportion. I personally think its great. I haven't encountered any issues at all, at least so far.

We don't know if Apple was pressured to leave Google (time-sensitive) or if they left out of pride. We don't have enough info. Maybe Google was cashing in way too much for a service that they would otherwise be free.

posted on 22 Sep 2012, 03:25

90. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


Why should Google Maps be free?

f**k it, why should any Google service be free? It's only free because we don't directly bear the costs of running those services. Advertisers pay for them, and we get to run along, blissfully unaware of how much of a gift we're being given.

Do you understand the sheer amount of money and manpower Google pours into a service like Google Maps? They've built a system which is arguably second to none and which gets better every day. And unlike every other mapping system with built in navigation that offers turn by turn directions, we, the end user, don't have to pay a dime for it as a product. We get it packaged in with sometimes insanely cheap phones. That was Google's genius, to make pretty much all of its money from advertisers and also to make their ads pay dividends to the people who actually ARE giving them money. Google is the ultimate example of how a successful company can exist in even our f**ked up world without screwing over the masses, and yet you demand they don't charge ANYTHING in exchange for another company with way more cash flow than them to benefit GREATLY from their product? What goddamn hubris. Google built its maps from the ground up and its maps have reliably guided millions of users on iOS devices for half a decade, and you dare to claim that such a magnificent product should be completely FREE? s**t, son, you should be grateful that YOU don't have to shell out a ton of money to use Maps. You should thank your goddamn lucky stars, and yet you think that companies that can afford to buy out Google in its entirety should get to use something for FREE that Google has poured years, thousands to millions of hours of decidedly not minimum wage manpower, and countless millions of dollars of equipment and new technology into building? I ask you now, and you either better answer this or concede that your conclusion is completely false:

ON WHAT GODDAMN GROUNDS?

posted on 22 Sep 2012, 05:05

91. E.N. (Posts: 2224; Member since: 25 Jan 2009)


Is there something wrong with you? I didn't even bother to read that whole comment. Google provides free services, that has always been one of the reasons why they are special. And I never said it SHOULD be free, but whether you like it or not it WILL be free on iOS if it makes the App Store. Complete DUMBASS! Learn to read. Don't let your fanboyism get in the way of reason.

Just think about it. Why would Apple want to pay for something to be preloaded when consumers who really want it can just download for free?

And by the way, that was a random theory. I was just throwing reasons out there just to prove how little we know about what happened between Google and Apple. Goodness gracious, android users these days are too quick to defend Google.

posted on 22 Sep 2012, 06:09

92. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


No, you're right. I misread your comment. It was what, like three in the morning? Wasn't at my best, and I had just come off of a long and annoying launch day where a bunch of little things went wrong. I did originally think you said Maps "should" be free, and that was the last straw, so to speak.

I apologize for taking my s**tty day out on you.

Now, as for your theory, considering the backlash against Apple Maps, there was clearly a benefit Apple got by paying to have Google Maps built into their OS. If they can update the maps quickly enough so that the many inaccuracies start disappearing and add feature parity with what existed before, then it'll have been the right move. However, if Apple Maps is like Siri, which only just got its first major update, then Apple will hurt from this.

posted on 20 Sep 2012, 21:27

47. greathero1 (Posts: 459; Member since: 13 Jun 2008)


Well I am actually speaking from personal experience since I do own an iPad. I used the old maps feature quite a bit to look up things in Brazil and Colombia and now, nothing. The maps feature might work decently for basic needs in the states but my needs are a little different and now I don't have access to what I need SO, this is half-assed for my needs and they can go throw it in the Pacific for all I'm concerned.

posted on 20 Sep 2012, 18:31 1

13. Phullofphil (Posts: 800; Member since: 10 Feb 2009)


If it ends up being as good and a good alternative to google maps I am all for it. I have seen god alternatives such as Verizon navigater(well if it was free). Then there is also bing maps wich I here is good and free but I really don't likem. I personally have no reason not to use google maps unless I have too but I will always try other options.

posted on 20 Sep 2012, 18:51 1

18. protozeloz (Posts: 5369; Member since: 16 Sep 2010)


I must say they revolutionized the meaning of half baked, Google got tons of backslash for their "beta work" while apple was themed as a perfectionist what happens when you are a perceived as a perfectionist? you cant afford to release half baked stuff and it seems to be their doing lately, they might be running at top speeds to catch up and yet they might be having issues with that

posted on 20 Sep 2012, 18:52

19. CX3NT3_713 (Posts: 1650; Member since: 18 Apr 2011)


Lol shame,,

posted on 20 Sep 2012, 19:04 3

21. Sniggly (Posts: 6695; Member since: 05 Dec 2009)


Okay, this kind of statement I'll accept. I truly hope that Apple doesn't delay getting Apple Maps fixed and relatively trouble free. If they can do so in a relatively speedy manner, I'll lay off.

However, in the meantime, if there's anybody in the balance about whether to get an iPhone or Android phone, I'm definitely going to mention these issues.

posted on 20 Sep 2012, 19:23 3

29. biophone (Posts: 1893; Member since: 15 Jun 2011)


Its a legit point but google is coming out with an app and you can go to Maps.google.com. I used it today and didn't see any problem with it. Not denying thee isn't just saying I didn't notice.

posted on 20 Sep 2012, 20:21 1

41. protozeloz (Posts: 5369; Member since: 16 Sep 2010)


so in the end you didn't took my warning and updated.....

posted on 20 Sep 2012, 21:31 1

48. biophone (Posts: 1893; Member since: 15 Jun 2011)


I haven't updated played with it on friends phone.

* Some comments have been hidden, because they don't meet the discussions rules.

Want to comment? Please login or register.

Latest stories