An attempt to fix Samsung Glyde touch problems
0. phoneArena posted on 19 Jun 2008, 09:17
Last week we were informed of a possible fix to the Glyde’s touchscreen issues, which some customers are experiencing...
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1. (unregistered) posted on 20 Oct 2010, 01:42 0 0
If you bought this phone Glyde on over to a VZW and get your money back, and hope that the LG Dare doesn't have these issues
2. (unregistered) posted on 19 Jun 2008, 09:47 0 0
the dare won't have the same issues as its LG and not samsung. with the voyager, vu, glimmer, and etc. already out we can hope LG has THEIR touchscreens on lock down.
58. (unregistered) posted on 16 Sep 2008, 10:22 0 0
i bought the phone and no problems the touch screen works fine for me ect. but i guess im alone though i did buy it yesterday so they prolly had time to fix bugs.
59. (unregistered) posted on 07 Oct 2008, 19:59 0 0
i bought this phone and it makes me hate my life. The screen spazes out and opens up whatever it feels like i hate it !
62. (unregistered) posted on 11 Nov 2008, 14:00 0 0
Amen. Its a piece of crap. I can sometimes tap on the middle of the screen and it will select sometime on the bottom left..the only thing that i can do to relieve the fury this phone causes is to turn it off and turn it on and hope that it will work. samsung needs to recall the glyde and appologize for lying to its customers.
64. (unregistered) posted on 15 Nov 2008, 20:26 0 0
I have the exact same problem with mine. I've never dropped it, gotten it wet, etc. It just randomly starts pressing random buttons, even when I am no where near the phone. I have also experienced, as mentioned above, that sometimes when I try to press the Menu, or Contacts buttons at the top, the bottom bar that takes you to the speaker, volume level, messages, voicemail, etc. shortcut page. This happens at least 25 times a day and I am seriously considering going back to the Verizon store to see what (if anything) they're gonna do about it. If you're considering a touch screen, buy the iPhone, i know several people with the iPhone, Glyde, Dare, etc. and nothing compares to the iPhone. Seriously, it's in it's own league.
66. (unregistered) posted on 19 Nov 2008, 20:56 0 0
I HATED this phone when I got it, luckily I got it for free (but still locked in for two years). Anyway, as you may or may not know, there is now a software update available in Verizon stores. It came out 11/4/08 and takes about 45 minutes . . . and is definitely worth it! Looks like Samsung listened to its unhappy customers! Except of course for the inconvenient size of the screen, there are no more issues with misplacing where you touch! The keypad and menu are now so much better, as all the icons are more seperated from one another. After the update, the speaker phone doesn't yell at you when asking whether your voice command was correct either! The phone still is no i-phone, but there are SO MANY LESS HEADACHES! Hope this helps!
71. ihatetheglyde posted on 21 Dec 2008, 15:48 0 0
are you stupid? ive come so close to snapping this phone in half...it unlocks itself now it takes me up to an hour to send a 5 word text i cant read texts for up to an hour sometimes, because i cant get to the message screen i cant make calls because the phone deletes the number, and i even have to slide the keyboard out and press my speed dial button to make calls i have to answer calls by turning the phone to speaker... it does the crazy thing where it presses the shortcut to speaker, new messages, voice mail, etc, then presses back, and i dont even need to touch it...and this happens for up to...the longest was probably a day? it turns itself off it adds random people to whom texts will be sent when i can send a text it adds random letters when im texting it puts the typing bar in random spots when im typing i have been listening to a song on it and it deleted the song when i was trying to turn up the volume this phone makes me want to do many unpleasant things to whoever approved its release to the public
74. Sharpsteve21 posted on 20 Jun 2009, 18:57 0 0
i completely agree with you! i was trying to send a text messege to someone by opening contacts and through their name, i clicked "send txt msg" and it opened a screen saying do you want to delete ths contact with a yes no screen, i clearly and i mean clearly hit no only for it to hit yes and sometimes when im typing a messege it decided to put me on the sentence above and ill be wrting through my previous sentencs im hoping to take it to a VZW store tomorrow and getting it fixed or at least refunded! Because im locked in for a 2yr contract
78. daydaykost (unregistered) posted on 05 Oct 2010, 17:38 0 0
you only had the phone for one day rere u cant judge a phones problems in a day wait six months
3. VZW Employee (unregistered) posted on 19 Jun 2008, 09:59 0 0
lOl... I've played with that phone here in the store and did notice that the touch screen on it is difficult to use. I guess a lot of other people have complained about it and someone came up with a temporary fix for it. Hopefully Verizon or Sumsung comes up with a permanent fix for it. But, all in all I like the size of it and how it looks.
4. Hola (unregistered) posted on 19 Jun 2008, 11:12 0 0
lol tape thats so sad I would of never bought phone like that. If I was A verzion customer I would wait for the Dare if any good we will wait and see and there new phone thats coming out the "Blaze". The Blaze is fromm the motorola ming line up. It is a really good phone because you hack and modd it hopefully if verzion dosent ruin it.
5. T-Money3000 posted on 19 Jun 2008, 11:30 0 0
I was never happy with the Glyde. Even from pictures. That stupid ad with the sleeping guy and his hand surfing the web... It's not even that easy in real life to navigate thru that keyboard. I do hope that VZW can rectify this issue. So far, the Glyde, the Chocolate 1, and the RAZR have been VZW's WORST phones to date. I work for them and believe that it's the best mobile service in the USA, but c'mon.... And totally off topic, anyone know when and if VZW is going to have Video Chat/Share like AT&T? That's one feature I can see coming in handy.
18. (unregistered) posted on 19 Jun 2008, 20:46 0 0
I hope they will. I would imagine that evdo revA is enough for 2 way video feed, but if its not I would rather wait untill its 2 way.
6. Scott Baio (unregistered) posted on 19 Jun 2008, 11:44 0 0
True VZDubz has the glyde but people remember that Samsung made this phone, I heard that Dylan McKay and Brandon Walsh both have glydes and think it's a great phone.
9. (unregistered) posted on 19 Jun 2008, 14:38 0 0
who cares if they like the phone. they must never use it
7. (unregistered) posted on 19 Jun 2008, 12:35 0 0
Heres my thoughts. As a VZW Rep I can understand the problems that people are facing with this device as I have while demonstrating it to customers. VZW does put there phones through better testing than any other carrier out there. I have seen a few slip by and am not happy about that. What I am happy about is what VZW does after the fact. Our dedicated support to the customers is unrivaled. So people can make fun of VZW all they want. Its really not my concern. But the numbers show that the vast majority of customers prefer VZW over any other company because of how we fix problems. I would rather be with a company that makes mistakes (not as often as others) but does something about it than with a company that makes mistakes and tucks its tale and hides hoping that it will all blow over. This stuff happens people. Not a big deal. If a customer walked in today telling me about all the problems they are having with the GLYDE I would promptly exchange it for a different device like the Voyager now that it is priced so close to the GLYDE. And I would do all this with a smile on my face and with sympathy towards the problems they have faced. That is what makes us great. I welcome any and all feedback to my comment with great respect as long as you show me the same. Thank you all! :u)
44. (unregistered) posted on 06 Aug 2008, 20:00 0 0
I had an absolutely horrible experience trying to get the software patch for the touch screen upgraded. On the phone and in the 3 stores I went to today 8/6/08 in Orange County CA, I was told the reason they couldn't fix it was "nobody knew how" or that I should have waited a couple more days after I received a text notice from VZW or "VZW didn't send the store the software." I was treated as a pariah even though I was very civil with the staff in the stores and on the phone. I was told 3x that "I jumped the gun". The text from VZW says go to any store and it will take only "20 min". What a lie! As a VZW rep please tell your superiors not to release a patch until the stores are ready and the staff trained. You guys really blew it. Your TV ads are a myth!
46. ben31027 (unregistered) posted on 10 Aug 2008, 20:47 0 0
omg i had the same problem with my update on my glyde... i was told we didnt have it... then i called the customer service number and they told me it was out since 07/22/2008... i dont like the fact that verizon lies about things... and theni was told that only one person per store knew how to use the system.... ugh i am on my 9th phone since apri.... 2 alias, 6 env2s, and one glyde.... my glyde has been the best but still i dont like the fact that verizon covers stuff up... btw the voyager and dare are both pressure sensitive screen which will break with in a year and verizon will not cover it :( 5 of my friends have been thru this with verizon..... LG sucks so i think i rather hit a button 2 times every once in a while but i dont want a phone i have to take back to the store every week :(
