AT&T zips past Verizon to reclaim the J.D. Power customer service ranking's top
0. phoneArena 02 Aug 2013, 01:49 posted on
America's second largest carrier AT&T just toppled the first one to score a first place in customer satisfaction ranking by J.D. Power. Usually with a top occupied by Verzion, the survey covers three aspects of customer service - phone assistance, online support and in-store associates...
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3. HASHTAG (unregistered)
5. Rorschach (Posts: 37; Member since: 26 Apr 2013)
I've had AT&T for 8 years and based on my experience, they improved their quality and reliability significantly.
2. papss (Posts: 2879; Member since: 03 Sep 2012)
I know there are many with terrible cs experiences with att but I have nothing but good things to day about them as far as being pleased with them.
6. snowgator (Posts: 3149; Member since: 19 Jan 2011)
In store experinces are MUCH better, from the knowledge of the sales people to the help they offer when you come in with a problem. Maybe that is driving this improvement. Because any time you call AT&T is still a horrid experince, from the automatic service it take forever to get past, having to give your information several different times, and the fact that the company is so large one side of the service is clueless as to what the other side is doing,. Heaven help you if you end up in the wrong place. They have a long, LONG way to go there.
7. jharkem17 (Posts: 21; Member since: 29 Jul 2013)
T-Mobile customer service is the worst..they hang up on callers and they tell you lies bigtime.
11. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
No they don't (hang up on anyone); you just drop the call on that horrid service. However, and I say this cuz it's happened to me, I once called in on behalf of my brother because he has T-Mobile (bless his poor little soul) to ask when the Galaxy Note 2 would be getting the Multi Windows update and was given Samsung's 800# and told to call Samsung.
8. roscuthiii (Posts: 1658; Member since: 18 Jul 2010)
I can't say if AT&T has improved their customer experience, but I do feel that Verizon's has been slipping.
9. Omarc07 (Posts: 189; Member since: 12 Nov 2012)
Why is that so hard believe? Well I guess that depends were u live over here in los angeles the att stores I always go to pay my bill the one in east la by atlantic, the one in pico rivera every single time I walk in there they greet me at the door and tell me if I need help and I know they dont do that with me only when im there I see that they do it with every person that walks in . There's also a tmobile and verizon store in the same block in Atlantic and every single time I walk in the tmobile store its usually always empty and 3 people work there 2 guys and 1 gurl they always give u the eff off look and give u there backs and completly ignore u I felt pretty stupid walking around the store being completly ignored and I was the only one there they were all on there iphones , not even the verizon store is that bad when u walk in there they at least tell u if u need help even tho the lady that works there is a beeotch but she still helps u out.
12. Dorothy69 (banned) (Posts: 498; Member since: 21 May 2013)
Oh OhMar, hang in there!! One day I'll visit you in East L.A. and we can terrorize that T-Mobile store together and, then, we can head into that Verizon store and I'll put that little beeash in her rightful place - I'll just slap that Ô silly with one of my pig tails.
13. Omarc07 (Posts: 189; Member since: 12 Nov 2012)
u ever in LA hit me up haha tht wud be coo
10. Blazers (Posts: 139; Member since: 05 Dec 2011)
Wow.....what a come back. For years they've been at the bottom of the tank. They haven't won a JD Powers award since the original AT&T Wireless when they were TDMA. Good job.
14. jamesedward318 (Posts: 93; Member since: 25 Dec 2010)
Ever since I have had AT&T I have had nothing but good things to say about them. They have been beyond helpful, polite and courteous to me and everyone that I know.