AT&T tells customers to buy anything except the Apple iPhone?
0. phoneArena 01 Aug 2012, 14:30 posted on
Anonymous AT&T reps are reporting that they have been told to steer customers toward any smartphone except the Apple iPhone; it doesn't make sense because after all, for more than its first 3 years of life in the U.S., Apple's smartphone was synonymous with AT&T...
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106. Sniggly (Posts: 7296; Member since: 05 Dec 2009)
You have to understand, Gallito, that for us the success or failure of the companies we root for or against will have large effects on the nature of technology and the world.
For instance, Google to us represents a company that wants to realize dreams of a sci fi world. They want to see everyone have access to technology that makes their lives easier and better. For instance, at this point I wouldn't personally be surprised to see Google jump into making equipment or services which make medical practices better or more accessible. I mean, look at Android. Apple made the smartphone desirable, but Android made the smartphone accessible. With Project Glass, Google is aiming to come up with an intuitive way to feed us information we want or need. With Google Fiber, Google is aiming to give people FREE GODDAMN INTERNET FOR SEVEN YEARS, and to offer those who pay only a bit more than they would for other Internet services speeds that boggle American minds.
Now you take Apple, which makes products that are pretty and work. Great, their products are popular. However, besides setting up the foundation that modern smartphones worked toward for a while, how else has Apple changed the game since the iPhone's launch? And in fact, Apple betrays an attitude that they don't really give a crap about customers, nor do they care about leaving the market free for competitors. They consistently commit actions which aim to endanger the free market and stifle any company which manages to challenge them.
Do you understand better now, Gallito? Do you understand the stakes we see?
118. gallitoking (Posts: 4717; Member since: 17 May 2011)
not going to make it long.. but to anwer to you.. if Apple didnt care about customers... why is Apple the only company in mobile services with the HIGHEST CUSTOMER SATISFACTION above 90% to be precise.. and your people's champ Android is floating around 45% satisfaction.. I dont sweet talk.. or have great grammar but I am damm satified customer..
123. Sackboy117 (Posts: 178; Member since: 17 Oct 2011)
its simple, it works, and it does nothing more than what it was designed to do. Basically, it works one way for everyone or it don't work at all.
81. Fuego84 (Posts: 329; Member since: 13 May 2012)
Wishing all carriers boycott or Ban the iPhones in retaliation for Apple vs Samsung trial.
90. remixfa (Posts: 14255; Member since: 19 Dec 2008)
Pushing the nokia 900 or most android phones increases ATT's bottom line as they dont have to subsidize the product as much as they do with the iphone. Did it happen? Who knows? Could it be happening under the radar? Yea, it definitely could. A few execs with their bonuses tied to over all profits could make the unnoficial call to do such a thing and spread it around quite quickly without a paper trail. Less iphones sold = more profit per line.
Sooner or later we will be hearing reports of either Apple bending and reducing their gestapo demands to carriers, or carriers officially pushing other products/ openly slamming apple's practices in America like we've seen recently in Europe and Russia.
97. networkdood (Posts: 6330; Member since: 31 Mar 2010)
this is true - you cab get an upgrade override easier when you want a non-iphone phone....subsidy costs have increased the upgrade fee.
91. willard12 (Posts: 1305; Member since: 04 Jul 2012)
ATT just wants to sell their inventory of non-iphone products before they get more letters from Apple lawyers telling them that all other devices have been banned.
96. networkdood (Posts: 6330; Member since: 31 Mar 2010)
I have friends and relatives who work for AT&T and this is not true - what is happening is that reps who have had iphones and then switched to a high end android phone have realized what the better phone is. When the new iphone is released it will sell just fine since America is blind and loves mediocrity - iphones and Tim Tebow have a lot in common with mediocrity.
99. Gsmalltheway (Posts: 163; Member since: 15 Aug 2009)
I am an ATT sales rep and while we are not told to do this but it just happens naturally. Many customers who come in ask jokingly if we have any phones thats "better than the iphone". Whenever they say that i just show them ALL the Android phones that we sell lol...Most customers are surprised when i say that but its basically true. Even the .99 Pantech Burst is better in my opinion. Also when a customer is new to the smartphone family they usually get a Windows Phone because the tiles are bigger and they like the animation better. Most of the time i dont even show them the iphone because is they like the first phones i show them.
107. sojizy (Posts: 25; Member since: 30 Aug 2008)
It's not that hard to figure out. ATT, Sprint and Verizon pay all their employees by commission. The iphone is expensive to have on your network. The companies dont make as much of each iphone sold as they would for each droid or blackberry etc. In turn the reps dont make as much commission off of the iphone as they would any other phone. So put yourself in their positions and tell me which phone you would push more... Plus they are trying to get people on their lte network too but thats a side note
121. iami67 (Posts: 318; Member since: 18 Oct 2011)
All stores are doing this because apple is outdated and over priced and lies to customers. I work for verizon and we are told to sell the best phone for the customer. We are not told to sell android over apple. If a customer walks in asking for a iphone we ask what about it do you like and then show them phones that do it better. Example A elderly lady came in asking for a iphone i asked what about the iphone makes you want that phone. She said the top answer everyone gives. " because my daughter told me too" That is not a real answer. but i showed her the iphone and she was like that is to small i cant see anything. and whats with all the blocks it looks messy. and double sided glass does sound smart. ALl this from a woman atleast in her mid 60s. so i showed her a razr which she loved. fixed all her problems. She then came back about a week later with her daughter screaming saying we took advatage of an old person. and demanded we should all be fired. Truth is the old lady came back a couple weeks later after the daughter incident and begged to go back to the razr and wrote a written apology for the daughters behavoir and bought us pizza. we told her unfortunaley we can not switch you back to the razr ince it has been almost 2 months and now she is pissed at her daughter who thought she new everything
122. iami67 (Posts: 318; Member since: 18 Oct 2011)
Sorry my point here is this is why the reps show customers all models when a customers comes in to a store. The customer then makes an educated decision not a decision because the iphone made Zoey look cute in the commercial
124. BDW2008 (Posts: 25; Member since: 30 Mar 2011)
man they need to make them get a samsung galaxy s3 because i have one and the 4s and i that s3 is so good it should be banned for being from the future because the phone and theos is ahead of its time especially ios