AT&T slashes returns and service cancellations to 14 days

2. tigermcm posted on 08 Oct 2012, 05:01 4

smh im actually in the middle of an issue with at&t on cancellation right now. ported my number from sprint to at&t and in 7 days went back to sprint. at&t tried to say since i took the number they "gave" me i was charged an etf......still disputing it going on a month now

3. RORYREVOLUTION posted on 08 Oct 2012, 05:10 4

Verizon has been doing this forever now. And speaking of ETF, I was still with Verizon at the time. Had to disconnect my service. Paid 200 for the ETF and the lady at the call center told me that if I ever came back within 90 days, I would get my ETF back in a check. Well, I got my crap together, called to get service back, the guy told me that it changed over the week and that it was only 30 days. Mind you I called to get service back 45 days later.

4. MeoCao (unregistered) posted on 08 Oct 2012, 06:12 8

May be people are returning iPhone 5 en mass, so AT&T reacted that way?

5. GoodFella posted on 08 Oct 2012, 09:59 2

Funny... Verizon and Sprint have this policy in effect... in California. AT&T will most certainly not make the exception for the "Golden" state.

If it is against the law, which it is, why have there not been well publicized lawsuits?

6. lauremar posted on 08 Oct 2012, 10:33 2

Another perfect example of corporate greed! F* em all!!!

9. TheMan posted on 08 Oct 2012, 14:58 1

I'm surprised it's taken AT&T this long to reduce the buyer's remorse time because ever since the failed acquisition of T-Mobile (and subsequent $4 billion break-up payoff), it has been looking for spare change under the cushions of its proverbial sofa.

For the record, T-Mobile has allowed 14 days (30 days in California) since 2003 (?) and Verizon followed suit Jan 2011. But in 2004, California made 30 days the law for wireless contracts, which makes me wonder if the shoe will soon drop on both Verizon and AT&T one day soon.