Samsung SGH-T619 Reviews

1. T-Mobile's Service is the problem...

1 Feb 2009 by Cynthia Letts

26.7%2.7out of 10

I've been with T-Mobile for nine years and this is the first problem I've had with them. Unfortunately, it's a big one. This phone is defective. Samsung knows it, and so does T-Mobile. I am eighteen months into a two-year contract with them and sick to death of losing calls. Since T-Mobile will not back-up their products, I'm backing out. I am throwing this piece of s#@t T619 into the garbage, buying an unlocked phone, and waiting out my contract. Good bye, T-Mobile! Hello, AT&T!

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2.

3 Nov 2008 by Anonymous

63.3%6.3out of 10

I also have had problems with the poor signal after a while... on two different Samsung SGH-T619s. The post about the antenna pickups helped me fix one of them. Thanks! I opened up the phone and found that the connection was filthy. I cleaned it with the eraser on the end of a pencil and the phone works again. The problem persists on the other phone, though, even after I opened it up, cleaned the connectors, and put a bit of paper under the pickups to ensure they make good contact with the antenna. For anybody else attempting to open the back of this phone: Unscrew the screws, pinch the black section of the sides to release side tabs that hold the back in place, then lift and push from the end where the charger attaches, sliding the back toward the hinge end. I broke a few of the plastic tabs on the first phone before I figured out how it all fit together. I did a much nicer job with the second phone.

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3.

28 Oct 2008 by Anonymous

63.3%6.3out of 10

For those of you having problems with poor signal after a while -- I think the problem is with the two gold contacts on the circuit board that connect to the antenna.  They are on the upper left hand corner of the board if you are viewing it from the back.  They are flexible and supported by two small foam blocks.  Over time, they get pressed down and result in poor contact with the antenna.  There are two ways to fix it:  1) Try to tighten the screws as a previous reviewer mentioned.  This may indirectly force the contacts and antenna back together.  2) take apart the phone and gently pry the contacts back up.  You can also insert a slim piece of non-conductive material between them and the foam blocks for a more permanent fix.

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4. Solution to our problems...LITIGATION!

23 Aug 2008 by Ryan

14%1.4out of 10

I too have experienced all the issues stated in this forum regarding the SGH-T619. For those of us that were taken advantage of by T-Mobile & Samsung it is now time that we stand up & make our voices heard. The only way to prevent them from giving you the run around is escalating this to a higher level, litigation. No one within these corporations wants to take responsibility for this defective product, yet they still seek to rob us blind every month with bills for service we cannot even use.

I strongly encourage everyone on this forum to join in & participate in a class action lawsuit against the stated offenders, T-Mobile & Samsung.

Demand Samsung purchase back there defective products, threaten arbitration against T-Mobile who try’s to prevent you from canceling your contract. Even if you lose your case T-Mobile will still need to fork over hundreds just to arrange a third party arbitration settlement case. These company are not holding up there end of our business relationships, don't be afraid to make all terms void and humiliate these companies.

Customer satisfaction is not the business priority of T-Mobile & Samsung. T-Mobile & Samsung will not begin to settle with us until we start to hit them where it hurts, in their pocketbooks!

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5. This was a waste of time and money

12 Aug 2008 by Krista

46%4.6out of 10

I bought this phone when my other one got wet. I love samsung and thought the samsung t619 would be a good buy. I was wrong, about a month or two after I got it I started having problems. First text messages werent sending when I had full signal, or phone calls wouldnt connect, or it would even disconnect calls. I also had problems with it turning on and off on me. Finally I called my service provider and after about a month of doing stupid troubleshooting, which seemed everytime I would start it that it worked fine til I got off the phone with them, Then finally they sent me another phone. Again the same problem, I even had to replace the sims card to see if that was the problem, soon people were telling me they would try to call and straight to voicemail when I had signal and was not on the phone. So again called the network, and again another phone. Everytime I call they say there are no problems with the phone but I am on my 3rd one in a YEAR! Something is wrong with it when its the same problem everytime! So I am getting a new one since they wont replace it again. The worst phone I have ever bought!

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6. Samsung's Sucker

4 May 2008 by Samsung Victim

46%4.6out of 10

The T619 was quickly dropped by T-Mobile and I got stuck with one of these junkers. T-Mobile sent me two replacements and those were junkers too. Such a shame that another big name company like Samsung bites the dust and starts scamming folks with such garbage. The problems I had because this phone simply did not work a lot of the time was a real nightmare!

Pros:
Compact, has lots of features. (Same as a LOT of other phones.)

Cons:

No mater how it's set, it rings on volume level one which almost cannot be heard. (T-Mobile and Samsung both admit it is defective.) I used this phone for 8 months on vibrate only because that was the only way I knew someone was calling.

Simply won't work and hook into many towers after a while.

Drops calls constantly, and that's IF it works at all.

Eventually refuses to work at all.

My opinion: I can't take a chance with another Samsung product, especially if it's used for business or an emergency. As far as I'm concerned, Samsung phones are a nightmare and I don't care if another model is better. I won't be stupid enough to try another one, so Samsung can go to hell with their scams and junk.

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7. Great Phone, Same Problem.... hey, it worked!

26 Apr 2008 by Edwin

84%8.4out of 10

I too had the same, "Retry?" "Network Failed" "Call dropped" problem, and after reading the post stating that screwing in the screws in the back of the phone, i gave it a desperate try.
well, as soon as i turned it back on,
i recieved 5 messages from last night and this morning
and a notification saying that i had 6 missed calls.
hopefully it'll stay in this condition,
because it really is a great phone,

give it a try!

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8. problems, problems problems

23 Apr 2008 by Brenda

26%2.6out of 10

I too have had nothing but problems with this phone. I try and call out and it will not connect, I replaced sim card and the phone itself and problem solved for only three months now new phone, new sim card and same old problem... my daughter has a samsung but different model and she has NEVER had a problem.. stay away from this phone....

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9. Dropped calls, have to retry sending texts

24 Mar 2008 by Gavin

30%3out of 10

I, like other reviewers, liked the phone until it started dropping calls and refusing to send text messages. I had one for about four months that started doing this, swapped my SIM card into an old nokia, was able to call and text fine. Called TMobile, they sent me a new Samsung t619, two months later, same problems. Shutting off the phone and turning it back on allows to send one or two text messages before it exhibits the same problems again. Still have yet to see if tightening the screws will help. Poorly constructed/programmed phone in my opinion. Very frustrating. I personally will be avoiding samsung phones in the future.

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10. More dropped calls

17 Mar 2008 by Trey

32%3.2out of 10

When I renewed my contract with T-mobile this is the phone they recommended. I will say that it is a nice clam shell phone and easily fits in your pocket.

That is about the only good thing I can say about this phone. Since switching to this phone I have started to drop 1 out of 4 phone calls. When I am not dropping phone calls, my calls are in and out and difficult to hear. The overall sound quality is poor and often comes off sounding very digital.

I would also like to point out that my phone is dropping calls while telling me that I have full signal strength. If you value you phone time do not use this phone.

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