UPDATED: Verizon pulls the Samsung Glyde from the shelves?

UPDATED: Verizon pulls the Samsung Glyde from the shelves?

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Published on: 01 November, 2008 by PhoneArena Team

UPDATED: Verizon pulls the Samsung Glyde from the shelves?

EngadgetMobile is reporting that a Verizon Customer Call Center has received information about the Samsung Glyde being pulled from store shelves. The "issue", as its worded, is not defined, but makes us wonder if it has to do with the problems related to the touch-screen. If you are experiencing problems with your Glyde, or it is currently in for service, they will exchange it for an enV2, or another similar-priced phone at the managers discretion.

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However, one employee in the know reported on HowardForums that this is only related to the Mid-West market, saying that it was a switching issue between some Glydes and switching equipment used in the Midwest.

*UPDATE* We received word from Samsung PR stating that, according to them, the Glyde is still for sale in all areas of the US. However, in contradiction, our Verizon insider (VZW E) said that he was told by Quality Assurance "the Glyde was not pulled for switching problems after all it was pulled strictly as an executive decision due to its high return rates and complaints from customers." Keep in mind that each region has their own executives to decide which devices to stop selling if there are customer complaints.

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0
1.
wow...all i have to say is.. GG
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0
2.
they have known since it came out it doesnt work correctly...Verizon can't seem to here us.
0
21.
and you can't spell
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Reply to anonymous Hide 1 replies to this comment
0
3.
I have a glyde and I am going to return it today .. its a piece of crap.
But, I'm not getting an enV2, I'm complaining until I get a touch screen device.
0
7.
unless you live in the midwest, they arenvt going to swap it. They are not swapping because the touch-screen issue, it is because the way it is communicating with the towers.
Reply to this comment
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11.
Regardless of why they are replacing it, if you purchased a touch screen device, shouldn't you be able to get a working touch screen handset if yours needs to be replaced?
Reply to this comment This comment is posted in response to #7 ( Show )
0
22.
get the storm!
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31.
Not true. I went into a Verizn Store today because my employer offers a 22% discount on my bill. While there, they informed me of the recall and that all Glydes have been removed from all Verizon Stores. They replaced my phone. I wanted another touch screen phone. They gave me the full retail price on the Glyde toward a purchase of my choice.. So I got the new LG Dare for 40.00. The Glyde retailed for 379.00 and the Dare 409.00 BTW, I live in Pennsylvania... hardly the widwest! Talk to your store reps. At least in PA, they want to make it right. They did the data transfer for free.... and offered to replace the extra equipment I purchased for the Glyde. All I have to do is bring in the reciept and they'll replace it or give me my money back. I've had the Glyde since the end of May. I was having sporatic issues with the touch screen. Good Luck
Reply to this comment This comment is posted in response to #7 ( Show )
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44.
PA is part of VZW's Midwest Market.
Reply to this comment This comment is posted in response to #31 ( Show )
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45.
Western PA is part of the mid-west market and Eastern PA is part of the Northeast market.
Reply to this comment This comment is posted in response to #44 ( Show )
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47.
you can replace it under the manufacturers warranty
Reply to this comment This comment is posted in response to #11 ( Show )
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64.
New England isn't pulling them from the shelves....
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66.
Arent u special...thank for that essay you dweeb!
Reply to this comment This comment is posted in response to #31 ( Show )
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81.
Dweeb? Is it 1988 again and no one told me?

Anyway in response to number 31, thanks for your story. I actually do live in the midwest market and I was able to get an LG Voyager as a comparable device replacement. They were trying to shove the enV2 on me but I complained enough until they gave me a Voyager. I purchased the Glyde for its touch screen, I wasn't going to just downgrade to a regular TXT device.

Oh, Im the OP (#3) by the way. So yeah .. it worked out for me.
Reply to this comment This comment is posted in response to #66 ( Show )
0
95.
I live in Maryland, and I bought a Glyde in June, only to take it back and get a "software upgrade" in September because the screen functionality was so bad. This of course did nothing so I had them replace the phone within the week, only to have the new one be just as bad as my old right out of the box. I called Verizon and yelled at them long enough that they gave my a Blackberry Curve. I told them this was the only way I would be happy with my service at this point.

Express your displeasure enough and they'll give you almost anything. Don't count on the Storm however, that thing is prob going to be backordered a couple of weeks after its comes out and their is no way they'll allow it as a replacement device.
Reply to this comment
0
96.
"Express your displeasure enough and they'll give you almost anything" this is sad.. but very true
Reply to this comment This comment is posted in response to #95 ( Show )
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101.
i wouldnt complain too much because they are starting to get more picky with giving discounts and exchanging phones that arnt considered replacement devices. Here in the Northeast Area. Washington Baltimore, Virginia. you can yell and scream all you want but your gonna end up with the phones replacement device. we're not gonna put you into a curve because you were dumb enough to pick a piece of crap phone. apparenty you know this site exists so maybe you should do some research before you buy your next phone. Have fun with that curve. let us all know whey your earpiece stops working and you have to do a soft reset everyday to fix it.
Reply to this comment This comment is posted in response to #95 ( Show )
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110.
ok ive had this phone since January and this phone has been gving me problems ever since. I live in New Jersey. Do you think if i go to the Verizon store they will let me pick out any phone of my choice?
Reply to this comment This comment is posted in response to #31 ( Show )
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4.
I had this issue before. I went thru 3 glydes, and I called Customer Service and told them I still wanted a touch screen device, and remembered at launch that the glyde and the voyager were the same price. So I got a titanium voyager (JUST came out, so I got brand new in box ;-) ). BTW I am in-between Baltimore, and Washington, DC.
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0
5.
YAY


as an employee all i can say IS ABOUT DAMN TIME


I had to talk so many kids out of that phone it was ridiculous!!!
0
24.
The glyde is junk... i really thought it was going to be great until I actually played with it at my store and the returns just kept coming... RIP... good idea and size but junk
Reply to this comment
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71.
So as an employee, how many people have you had to talk out of the XV6800? I'm on my 5th one now...1 had a bad camera, the other three bricked during the WM 6.1 update process...the phone would turn itself off during the procedure and never recover.
Reply to this comment
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93.
I hate wi fi devices because as a employee I didnt want to lose out on the data


just keepin it real brother man, thats how I maintain my status as a P I M P lol
Reply to this comment This comment is posted in response to #71 ( Show )
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102.
i try to talk people out of the glyde, xv6800, enV2, and the motorola krave all the time but people still insist on buying them. then they come back and complain that we sold them a piece of crap phone even though they picked i. just like the lg chocolate.
Reply to this comment This comment is posted in response to #71 ( Show )
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104.
So what's goin to happen to thos ethat have already substituted? Becuase thats the phone that i wanted in the first place and NOW they decided to fix them?! BS for real...Im starting to not like VZ because of this crap
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Reply to anonymous Hide 5 replies to this comment
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9.
the glyde HAS NOT been pulled from the shelves in all locations. Im staring at one now. It must be a regional thing. Also VERIZON does not MAKE the glyde, SAMSUNG does. so when it sux, bitch to samsung! geeze.. They are supposed to be releasing a major overhaul patch shortly, or atleast thats what the samsung rep says.

and it is a POS phone :)

btw, to #6, the voyager is now the highest rated phone on the market for cust satisfaction and quality. I know, i have one, i love it :)
0
15.
funny, because employees like you are the ones who punk out other carriers for MAKING bad phones... voyager, glyde, doesnt matter, both are garbage...
Reply to this comment
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26.
Way to stereotype. The Glyde is junk, I hope they pull it in the south also. If you think the Voyager is junk, I would dare say you are an *phone fanboy. I'm not going to say it though.
Reply to this comment This comment is posted in response to #15 ( Show )
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29.
not an iphone fanboy... just like a functioning phone, like my diamond... i would never use a apple iphone... its an overhyped remake of the palm os, with a garbage network, and more bugs than a dumpster...
Reply to this comment This comment is posted in response to #26 ( Show )
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76.
And what network would your diamond happen to be on? Who's left, sprint/Metro/alltel/TMobile, unless of course out of the US. All of those are nowhere near what VZW or AT&T have nationwide. The diamond is really not that bad of a pda, to put it next to a voyager is like putting a benz next to a camry each great in class but totally different products. If you had a bad experience with the voyager that makes you a rare case, as a universal tech I can say the voyager actually isnt bad no matter what the network (VZW Telus Bell yadda yadda.). Sure it doesnt have winMO or super customizability or an htc logo but once again, two totally different products.
Reply to this comment This comment is posted in response to #29 ( Show )
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99.
I have own two glydes for 2 weeks. I am returning them both. Not because of touch screen issues, rather NON-ease of use. To make a phone call takes about thirty seconds of fiddle f....... It is a major event to make a simple phone call. Samsung was truly wacked here. With a normal Samsung phone I can call out from a list with my eyes closed in about 3 seconds. Glyde primary function should follow previous SIMPLICITY of other Samsung flip top phones.
Reply to this comment This comment is posted in response to #15 ( Show )
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10.
I THINK OUT OF THE 15 GLYDES I REGRETABLY SOLD EVEN THOUGH I TOLD CUSTOMERS THAT THEY WERE PIECES OF GARBAGE, I THINK ONLY ONE OUT OF THOSE 15 DIDNT COME BACK DEFECTIVE. I DONT THINK WE'VE PULLED OURS HERE OR HAVENT BEEN INSTRUCTED TO DO SO, BUT IF WE DO I'LL BE THRILLED.
0
14.
talk to your manager about it we have the discretion to pull it from the floor if we want we just have to explain why. unless theres a drive period that has the glyde on a poster or something like that
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0
12.
I don't even bother putting them on my order list, and I never talk to customers about them. I don't want to sell people junk phones. Samsung dropped the ball on that one.
Reply to this comment
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13.
I hope the Samsung rep that talked to #9 was right about a major overhaul patch. If not, I don't see sticking out the two years with this phone.
Reply to this comment
0
16.
You all can thank upper management for letting this POS phone be sold to you. I'm a tech for the big VZ, and in the labs we had problems with the call quality and touchscreen. But, the top execs ignored all the problems and released it.
0
48.
Figures.. Top Execs
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0
72.
And yet we still can't manage to get the Treo 800w....
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