Reviews icon Verizon Network Extender Review

Verizon Network Extender Review

Published on: 04 March, 2009 by PhoneArena Team

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Despite the ever-growing population of cellular towers, there are still wireless customers that feel left out, as they get poor signal reception in their home or office.  Because of this, Femtocell was invented, which basically is a miniature cell tower that you can setup in your home or office.  Last year we reviewed the Sprint version, called the AIRAVE, and now Verizon has released their Network Extender, which is almost identical.  The main difference between the two is that the AIRAVE cost $99 for the hardware, plus $4.99 monthly access fee, with the option of unlimited calling for an additional $10 (single plan) or $20 (family plan) per month.  The Network Extender cost $249 for the hardware and there is no monthly access fee, but doesn’t offer unlimited calling.  This means that customers will continue to use their plan minutes while using the Network Extender.





Click to see a large image.Click to see a large image.Click to see a large image.

The device is pretty straightforward to set-up, as it can connect to a router or directly to a cable modem via CAT5e Ethernet cable.  We would like to have seen it connect wirelessly to our router via Wi-Fi (in similar fashion as the Verizon Hub), but that is not an option.  Once connected, it takes about 15 minutes for it to become operational, and there are four lights (Power, SYS, GPS, and WAN) that will eventually turn Blue to indicate it’s ready for use.  Just like with the AIRAVE, there is a built-in GPS receiver that limits its use to only the U.S. and also provides your location to E911.  The manual recommends placing the Network Extender near a window so that it can lock on the GPS signal.  But in those instances where the GPS light stays Red and cannot find a signal, there is a 23-foot extension cable that will allow you to remove the GPS module and place it closer to a window.  In out testing, we did not need to use the extension cable, as it was placed only a few feet from a window.

Click to see a large image.Click to see a large image.Click to see a large image.

Click to see a large image.Click to see a large image.Click to see a large image.
GPS moduleWith extension cable 

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In order to have a phone initially connect (or pair) to the Network Extender, it is recommended to be within 15 feet, but we were able to connect up to 50 feet away.  You verify your connection by dialing #48 on your phone and listening to the recording, but there is also a double-beep heard in the earpiece when a call is placed.  Up to three phones can be connected to the Extender at once, with a fourth channel left open for E911 use.  By default, it will allow any Verizon phone access (within range), but you can limit the access to only certain phones by going to the My Verizon site and entering up to 50 phone numbers.  If your neighbors happen to be Verizon Wireless customers, and could possibly connect to the Extender, this is an ideal situation to restrict the access to only your phones.  After our Motorola V9m was powered up and did a quick "searching for service", we saw that it was getting 4 solid bars, instead of the usual 2.  We initially tested it in our house on both floors (1500 sq ft) and were able to stay connected.  From there we were still able to use it outside and even in our next-door neighbor’s house.  Call quality was excellent and sounded as good, if not slightly better than when using the local cell tower.  In fact, we also noticed that the volume level was louder.  If you place a call while using the Extender, then move too far out of range, the call will automatically transfer to a local tower (if there is one available).  However, if you place a call elsewhere and then come back into range of the Extender, the call will not transfer to it.  EVDO for data is not supported, so if your phone can’t pick up a local EVDO signal, it will only connect at 1x speeds.

The Extender claims a 5000 sq ft operating range, but when factoring in walls and other structures, we found the real world range to be closer to 3000 sq ft.  Also, since the Network Extender is much closer to your phone than a traditional cell tower, the phone uses less power to receive and transmit, thus providing increased battery time.  When going into the service menu of our LG Versa, it showed that the signal while using the Network Extender was –50, where the standard signal in our home from the local tower is –85 (closer to 0 is better).

After using the Network Extender with different phones for over a week, we are generally pleased with the range and call quality it provides.  Though we wouldn’t need to purchase one our self, since we’re only a few miles from a traditional cell tower, customers who experience problems picking up a signal at home will greatly benefit from this device.  The only two features we found missing was EVDO Rev 0/A for data and that it can’t connect via Wi-Fi to a router. 

Pros

  • Easy to set up
  • Excellent reception and call quality
  • Improved phone’s battery time
  • No monthly access fee

Cons

  • More expensive than the AIRAVE
  • Uses calling plan minutes
  • Lacks EVDO for data
  • Must use a cable to connect to a router

PA rating

  • Overall 9
Excellent
9
out of 10

How do we rate?

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1.
Proofread for spelling errors much?
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2.
I really don't see why they had to make this Network Extender eat your minutes from your plan... If I was in Verizon's shoes I would have made this a simple extender without eating your minutes from your plan. This way you can advertise to all folks that if Verizon didn't work for you (lets say in your basement) you can always pick this little gadget and get it going no matter where you are. I bet it would pull more customers in...

But then again... its only me...
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3.
What you have to realize is that this is only an extension of the network....NOT your plan. If you have a 450 minute Select plan, you will still have 450 minutes when you purchase a Network Extender. It's not the HUB...it's not supposed to have anything to do with wireless service outside of pulling a signal into your home. Your VZW to VZW minutes are still free...as are your nites and weekends. This accessory does nothing but allow you to have a signal where you otherwise wouldn't .... THAT'S IT!!!
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5.
My understanding from the article above is that it will eat your minutes during the nights and weekends...
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6.
I talked to VZW rep earlier. He said, "No...it will only use minutes in accordance with your plan".
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4.
if they had this for at&t i woudl buy it in a second
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7.
This product didn't work in our store location... couldn't establish a GPS connection. Could have been a defective unit or maybe it's our building... we'll probably try it at each of our homes to verify, though.
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8.
I just received one yesterday. I live in a valley along Lake Erie. The cell tower is only 3 miles away but, due to the topography, I get 1 bar intermittently in my driveway. For over 8 years I have begged VZW for help. What a device! Installation was as if developed by Apple. Waited 20 minutes for a GPS link. Checked for 4 blue lights. Went to my phone and had 4-5 bars. Really cool! The only extremely slight negative is that there seems to be a VERY slight delay in voice. At first I thought a couple conversations were just ackward, but it may be a delay. I will ask customer service and re-post.
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9.
We have 0 to 1 bars in our area. We used to have 3 bars in our home. VZW done something that killed our service. They told me to purchase a Network Extender. The extender is working but none of our 4 (different) phones will pair to it. Vzw tech support has no answers. They have no knowlege about their product. Waiting patiently for engineers to get back with me. They don't get in any hurry. When one does pair it will only last about 30 seconds.
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10.
Verizon is misleading its customers, as I had the same problem as "Scooter" did (above): about 4 months ago, my in-apartment signal went from perfect all the time to wildly fluctuating, dropping almost half the calls longer than 2 minutes. While this happens most often in my apartment, it also occurs in the middle of the city (I am in NYC), and I have just put out my 2nd trouble ticket on this, and, yes, all I hear is that Verizon doesn't guarantee indoor coverage, technicians find nothing wrong in my area and that I should blow $250 on a Network Extender!! Could there be a more transparent plot to get us to buy this thing? Cut off our service and come out with this product all at once?! Verizon knows I will switch to AT&T if they do not restore their old, reliable service; they are essentially breaking my 2-year contract agreement by not providing the quality service that prompted me to sign-on in the first place.
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11.
I negotiated the price of the Verizon network extender down to $100 plus tax. It works like crap. I have great signal strength, but constant interference after it has been on for a while,. to the point of calls being totally garbelled. They claim they are looking into my problem. Perhaps I have a bad unit. They had me buy a new router as they claim there are four routers that do not work with it, but this solved nothing. We will see, but for now it is useless to me.
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12.
Send that junk back to VERIZON mine is doing the same thing I have had it with VERIZON every since they add all-tel they suck worst then they already did I called them AND I am sending My garbled piece of junk back TOMORROW and if you all have any brains you will do the same they should not be any reason why we cant get the signal we already pay for with out the run around we live in cities not the Boony's
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13.
Alandlord, how did you negotiate the price down to 100? i want to get it but 200 is out of my range.. ??
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14.
Same problem here in the middle of the city of Minneapolis. Something happened with the towers - competitors? during the last few years. It got significantly worse in the last few months. I got the extender for free after contacting the corporate offices, and many trouble tickets. The response is that they admitted service is 'poor' in my area; I checked the map and there is no dedicated tower in the neighborhood. We are by city lakes and I don't know if that makes a difference. I now have the option of terminating my family plan with 3 lines, at no cost, provided I send back the extender. Fine with me. If I were to bill Verizon for the amount of time spent on these issues they would owe me a lot of money!
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