Sprint soars from last to first place in customer service poll

Sprint soars from last to first place in customer service poll

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Published on: 20 October, 2008 by PhoneArena Team

Sprint soars from last to first place in customer service poll

In a shocking move, Sprint moves from last place to first place in a customer service research study...

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41.
Just because they answer the phone in less than 30 seconds it doesn't mean that they are providing good customer service.
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42.
Sprint customer service is piss poor.
After dealing with 20+ phone calls to get them to let me cancel my line WHILE I WAS OVER 4 MONTHS OUT OF CONTRACT they finally did.

AT&T's customer service has been a godsend the 3 times I've called them. Quick response from a knowledgeable agent. I felt like Sprint CSRs had the IQ of a rat.
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45.
Shuttie! SPRINT STILL SUCKS!!
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46.
Response time and quality of customer service are in no way related, so this survey seems to be pretty useless overall. What's the point of the phone being answered within 30 seconds if you get the help you were seeking. There is no correlation.
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73.
If you get the help you are seeking then whats the problem?
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52.
call volume and response time directly affect customer satisfaction, the more customers call back the bigger the call volume gets plain and simple, if customers aren't satisfied then they will be calling back. The bigger the call volume the longer wait before a rep can answer a call, that means sprint is doin somethin right whether u want to believe it or not, but we still need a long way to go IMO
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55.
Sprint customer service has indeed improved imho. I visit the stores and is amazing to see the customer focus that they have vs the sales oriented environment when I go to V. The Verizon guys go all out to try to sell you, Sprint guys try to get to know what you need and match those needs. Every 2 years when my contract expires I go shopping around and my Verizon contract is about to expire and Simply Everything here I come.
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69.
Well it sucks that you get that treatement at a VZW store. From someone who's gone through many VZW training classes, It's not about the companies bottom line, but making sure the customer has everything they need. Sure there is some selling involved to do this... sometimes custoemrs don't know about something they may need or want.
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56.
sprint is the best...best network ( 4g)... best phones which dropped the 19th the best phone in the world htc touch pro....best plans ... and now the best customer care!!! wow how about them apples
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61.
WOW some times i scare myself
EVERYONE CHECK THIS LINK!
http://www.phonearena.com/htmls/Sprint-pushes-back-the-Touch-Pro-article-comments-a_3343-p_2.html
CHECK MESSAGE #33, thats me yesterday telling u guys about the up on Sprint's customer service and now today i see this. SO IT WASN'T JUST ME NOTICING THE DIFFERENT SPRINT
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66.
The fact that people are up in arms about this shows that Sprint is making headway.
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72.
I just swithed from ATT to Tmobile.. BIG coverage improvement here in SoCal in the valley area!!..Go TMO!!
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74.
jw you didnt want verizon?
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82.
stfu
Reply to this comment This comment is posted in response to #74 ( Show )
Reply to jrcrow Hide 2 replies to this comment
  Total: 74 post(s)
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