Samsung Rugby

User reviews and rating

Front LCD is very fragile

12 Sep 2009 Debbie Brodie

2 out of 10

My husband had a Samsung Rudgby phone for five weeks, when a crack formed on the front LCD cover. He had not dropped it, banged it or otherwise abused it. I checked it out carefully, not a scuff anywhere. He went to the AT&T store, and was told he would have to deal with Samsung. Samsung said go to AT&T, and so it went. Samsung would not even consider that the phone was defective. They asked us to send it in to be reviewed by the techs. The techs could not determine the cause of the crack, but we were told that they would not repair or replace the phone. Plus the warranty was now void because it had cracked. My husband has had cell phones since the 80's with never a problem. If this is a rugged phone (military grade)it was either a)defective or b)a piece of junk being advertised as a rugged phone. We bought another phone, a Mortorola Tundra. Shame on Samsung for not standing behind their products.

Pros

Cons

Samsung does not stand behind defective products. Poor reception quality compared to the Tundra.

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Don't get your hopes up.

19 May 2009 Firefighter Dave

4.3 out of 10

I bought this phone for its rugged specifications. I'm an active person (firefighter) and I thought I'd like some additional protection. The specs are nothing more than window dressing. The phone got wet, admittedly immersed, and failed.

When warranty work was sought, Samsung simply voided the warranty for the reason of "moisture."

Worthless company, worthless product.Samsung Rugby A837 Phone, Black (AT&T)Samsung Rugby A837 Phone, Yellow (AT&T)

Pros

Cons

Heavy and bulky. You give up the nice feel and light weight for what is supposed to be a rugged phone. The phone doesn't deliver and neither does the factory.

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3 out of 6 people found this review helpful.

7 Apr 2009 cltemb

5.7 out of 10

not worth it.  Not as durable as they claim.  Will not cover damage under warranty.  Lcd cracked within 2 weeks.

Pros

nice size phone. Easy to see the screen inside. Fits nice in bigger hands.

Cons

lcd cracked in 2 weeks. Paid full price for phone. Warranty will not cover the damage.

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2 out of 3 people found this review helpful.