should I come to Sprint PCS?

[Unregistered]

Hello! I'm currently with Verizon and use XV6700 (PCS6700 with Sprint) but I am not happy with the price$ of the service, so I think on coming to sprint. SHould I do it, and will Sprint allow me using my XV6700?!

How is Sprint's EV-DO? Is it slower then Verizon's?

[Victor77]

Sprint will have nothing against you using their service with XV6700.
But you should check if your phone is locked on Verizon or not.

Cheers,
Victor

Pocket PC 6700 Software:
http://www.Handster.com

[Unregistered]

how could I check if my phone is locked?

[Vic]

Your mobile may be locked if you purchased it with contract.

Easiest way to check - insert a SIM card from another network and switch phone on.
If you are able to make calls, your phone is unlocked.
If you get "SIM card not accepted" - your phone is locked to your network provider.

You can also contact your provider and ask them if your mobile phone is locked.

Cheers,
Victor

Pocket PC Software
www.Handster.com

[MichaelJS]

that would be perfect if sprint had sim cards. what your going to end up doing is talk to verizon and see if they will unlock it for you and then switch to sprint. i use sprint and personally i would rather have cingular or tmoble, pretty much anything with sim cards because there a rarly any good lookin phone within the cdma network. either that or they are extremely high priced or have lower specs.

[Unregistered]

that would be perfect if sprint had sim cards. what your going to end up doing is talk to verizon and see if they will unlock it for you and then switch to sprint. i use sprint and personally i would rather have cingular or tmoble, pretty much anything with sim cards because there a rarly any good lookin phone within the cdma network. either that or they are extremely high priced or have lower specs.

I doubt Sprint will activate it. I've read that Sprint will not activate phones from other carriers. And even if they would, the bloodsuckers at Verizon would never do it.

[Unregistered]

dont go to sprint!!!! you will end up paying more.
And there customer service are the worst.
Phone bill is a mess every month.

[Unregistered]

Christ guys.. Horrible information given across the board.. Sprint locks their phones MSL code however all postpaid Verizon phones use 000000 as the MSL code which is what's needed when loading a PRL into the phone. Also, Verizon wouldn't "unlock" it as no other company would unlock their phones to use with another carrier. What you will need to do is call a Sprint store with the ESN (either DEC or HEX would be acceptable) to find out if the ESN is loaded in their database. If so, then congrats, you could activate it (you would have to edit some information to get the Data portion to work) but text/voice would work with no other changes needed.

[Unregistered]

1. Customer service with sprint IS the worst. If you activate your stuff with someone who knows what they're doing, and you know your plan and what you're paying for, then you won't have any troubles with your bill. Besides, although Sprint is indeed the worst, it doesn't mean that all the other carriers are good, just not as awful.

2. Definitely make sure the esn is good on the network, and then you won't have any problems. If your 000000 MSL doesn't work, call verizon and say my phone was programmed wrong and when I call people a different number shows up on the caller ID, they'll give you the right lock code to reprogram it.

3. Sprint has the best EV-DO network without a doubt. However, you won't notice a difference between a Verizon Rev. 0 phone and a Sprint Rev. 0 phone. It's the data cards that make a difference, really.

So basically, you just have to know what you're doing and get a representative that knows what they're doing. None of my customers have ever had trouble with their bill, and I've straightened out many other fubars from the store down the street and elsewhere. You'll be happy with the switch.

[Unregistered]

Trust me, as someone who's unfortunately a customer - DON'T DO IT!!! Sprint has the absolute worst customer service you could EVER imagine. Along with shady billing practices and vague contracts! I kick my own ass everyday for going with them. I have SO MANY problems with my bill that I spend at least 10 hours a WEEK on the phone with those freaking idiots and the 'supervisors' always say they'll correct my bill - that is until I go to use my phone and it's been shut off - again!!! AHHHHHH!!!!!

[ddsindpls]

Where would the fun be if you didn't have to call your mobile company all the time in order to get their help??
I just signed up with Sprint, but I get a better discount with them than with anyone else - except AT&T, but I shudder at the thought.
Yes, the Sprint Call Centers aren't stocked with the best people, but I went to the store instead. They know what they're doing and you can talk to someone face to face.
I was with Verizon for 5 years, and I'm tired of them. They want more $ for everything. Everytime I asked them about new things like 7PM nights & weekends, all they could say was, "but we have the best network". They ought to considering their damn prices.

[dchall8]

Sometimes it comes down to, 'does the phone system work?' I work with a changing group of people all the time. Seems we all have different plans, contracts, equipment, and services. We work in out-of-the-way Texas towns with small populations. By and large, the only people not complaining about their phone service are the Verizon customers. Even when I'm in my hotel, I'm roaming. I pay extra monthly charges to avoid the exorbitant per-minute roaming charges. The Verizon customers all seem to receive direct calls (not roaming) even when we're working in underground stone vaults. I'm just amazed! They keep telling me to get a real phone service.

My last experience with Sprint support went well until the end. Of course I was speaking with Srinivasa in south Asia somewhere. She told me I had to call back in 20 minutes to activate roaming. Since I have been paying for roaming for years I was confused. It took her the next 20 minutes to try and explain that. She never did explain to me why I needed to call her back and she would be able to handle something then but she could not handle it now. I never called back and I'm still roaming away.

[Unregistered]

I switched to Sprint a few months ago despite all the dire warnings I kept reading on forums like this one. Thank God I didn't pay any attention to them. I have never had a single problem with either my service or my phone (Razr2 V9m)... connectivity is FAST....I have never had a single dropped call...whenever I have gone to a Sprint store, there is ALWAYS someone there to help. I can't speak for anybody else, but , if you're interested in Sprint- give it a shot. I have not regretted it for one second.

[Unregistered]

Do not sign up with Sprint. The customer service is the worst, especially when you need them.

[Unregistered]

Ive had sprint since 1999. I have a good signal when my friends with verizon can't make calls!
when I met my wife she had verizon. We kept and compared both for a year. we drove to vigina beach and vero beach florida and back to rochester ny. we also ride a motorcycle to unpopulated areas and sprint worked better everywhere.

[Jole55]

I would warn anyone that goes to Sprint. If you have a real problem you will spend hours trying to fix it with bad customer service. Don't forget they do outsource some of the call centers outside the USA. I have friends that work for Sprint customer care, and you should hear their nightmare stories. I used to have Sprint and there ev-do network is good, but Verizon's hands down is better. If Verizon won't unlock your phone now, they should once they start there Open Access policy at the end of this month. Good luck!

[Unregistered]

I would say try it, you have 30 days to see if you like it. and if you are not like all the lazy people who complain about being on hold for hours and horrible customer service when you call, but intead go to a store and speak to a real person and get your problem resolved, then your experience would be a lot different.
Good Luck

PS, for those who have the time to waste hours on the phone, get a life. there is a reason why they have stores so you can speak to real people. Stop complaining because you're lazy.

[apb91781]

Sprint is the only company with the "Sprint Employee Referral Offer" plan. ( http://www.sprint.com/sero ) Lowest plans start at $30.00 for 500 anytime minutes, N&W @7pm and unlimited text and data all together on a fair and flex. You can't beat that. All you need is a employees email address (name@sprint.com) and to go to that website. they also have a 1250 minute plan for $50.00 as well.

[Unregistered]

anyone have a SERO email i could borrow

[csnyder1582]

as you can see, the majority of people are saying not to go. Just keep in mind...you get what you pay for. In my opinion, I'd rather pay a little extra for the sake of having a reliable network, excellent customer service, and (depending where you live) technicians in-store who know what they're doing.

[apb91781]

I retract my offer about the SERO plan. its expired. The new address is http://www.sprint.com/everythingplus
You will need a Sprint Employee e-mail address and the last 3 digits of the employee's Corporate ID (CID). Otherwise no-go.

[suhas2000]

I've been with sprint for about 6 yrs now & it's absolutely fine.. I've had no issues with cust service or the coverage for that matter... their plans are the best & cheapest & they offer the most employee discounts for a lot of corporations...

[apb91781]

dont go to sprint!!!! you will end up paying more.
And there customer service are the worst.
Phone bill is a mess every month.
Your phone bill is a mess every month because you cant keep track of 2 simple numbers... *4 and *3.

Christ guys.. Horrible information given across the board.. Sprint locks their phones MSL code however all postpaid Verizon phones use 000000 as the MSL code which is what's needed when loading a PRL into the phone. Also, Verizon wouldn't "unlock" it as no other company would unlock their phones to use with another carrier. What you will need to do is call a Sprint store with the ESN (either DEC or HEX would be acceptable) to find out if the ESN is loaded in their database. If so, then congrats, you could activate it (you would have to edit some information to get the Data portion to work) but text/voice would work with no other changes needed.

Just because the MSL is locked doesnt mean you cant call up, fake that you need programming and they will provide the MSL to you. if its not already in the system our account services department can load it up through a followup in 72 hours.

Trust me, as someone who's unfortunately a customer - DON'T DO IT!!! Sprint has the absolute worst customer service you could EVER imagine. Along with shady billing practices and vague contracts! I kick my own ass everyday for going with them. I have SO MANY problems with my bill that I spend at least 10 hours a WEEK on the phone with those freaking idiots and the 'supervisors' always say they'll correct my bill - that is until I go to use my phone and it's been shut off - again!!! AHHHHHH!!!!!

Again another misconception from someone who didn't read the contract given to them at the start. kick your own ass for not checking everything before you signed the dotted line. and it sounds like you were on a ASL account. STOP TEXT MESSAGING WHEN YOU DON'T HAVE A PLAN!

Do not sign up with Sprint. The customer service is the worst, especially when you need them.

Can you back that up? no? then shut up.

I've been with sprint for about 6 yrs now & it's absolutely fine.. I've had no issues with cust service or the coverage for that matter... their plans are the best & cheapest & they offer the most employee discounts for a lot of corporations...

That is true, notice all the people flaming sprint never register? and the one person who says somethin nice is registered? Now I aint sayin all this because I work for sprint but I'm also a happy customer. I opted out of the employee discount because I wanted the customer experience and thats what I get. People who get right down to business and correct whats goin wrong. (only 1 thing so far this year and it wasn't even thier fault)

[suhas2000]

Well put apb!

[apb91781]

Well I work for the company, I hate being a tool of it but my post before was posted as a customer and not a rep. so all you people who feel like bashing sprint can bite my pale fleshy ass as of this moment

BTW, I posted that up above during the most boring training of my life...

[Unregistered]

hmmm the fact that sprint lost over 700'000 customers 2 quaters ago, they have the highest churn rate, and the fact that theyre selling their towers as a last attempt to create revenue should answer your question....

oh and to all those brainwashed sprint reps we'll see how pro sprint you are when they close your location too. oh yea thats right sprints the only carrier thats actually closing down locations hmmmm. i feel bad for you sprint reps, really i do. i mean to work for a company that doesnt make money, how are you making money...by the way how is the instinct working for you? not so good huh?

[apb91781]

hmmm the fact that sprint lost over 700'000 customers 2 quaters ago, they have the highest churn rate, and the fact that theyre selling their towers as a last attempt to create revenue should answer your question....

every company has a downtime. they sold off the towers due to maintnence fees increasing so they passed the buck to another company under a extremely prohibtive lease agreement just in case said company flakes out.

oh and to all those brainwashed sprint reps we'll see how pro sprint you are when they close your location too. oh yea thats right sprints the only carrier thats actually closing down locations hmmmm. i feel bad for you sprint reps, really i do. i mean to work for a company that doesnt make money, how are you making money...by the way how is the instinct working for you? not so good huh?
Branwashed? I think not. yes they have closed locations but, they aint the only ones. It's called damage control. some sites were just doing horrible (hence the real shoddy customer service) and sprint said, "nope we aint havin that" and termed thier contracts with several sites that wasnt meeting thier AHT, IR or First call resolution goals. in other words they were just beggin to get shut down. when i ran my company if I found you slckin, screwin around or just not doin your job there was no warnings (cept the one you receive when you start). You just got your ass canned, final check in hand and walked out the door. and im glad sprint is starting to take this approach against retarded reps that give bad info all the time. (Ive gotten a couple fired on the floor for not doin thier job right by reporting it to thier supe. BTW. if you ever get really crummy service, make sure they have at least accessed your account to leave thier info tag on it, hang up, call back, request a supervisor and state your reason as, "I need a IRT ticket entered against the last rep i spoke with and to get that done i need to speak with someone higher than you, no offense." Believe me. you say that and you will be moved through quick. just make sure you specifiy that the rep waas before the one that transferred yah.
they wont be there for long if that happens. oh and as for recordiing convos? sprint doesnt allow it. we have a non-consent policy. so its useless to do it.

any more questions?

----------------
The preceeding was all typed out on meh IP-830w

[Clowny]

as a rep for a different provider ( I'm not allowed to say which one on here) the closing down sites isnt just with sprint right now. they are doing it here too. My department is fighting like mad just to stay open because the company might save money by shipping my job to India. Now I don't know if I just happened to luck out or what, but I have yet to call into sprint and get an Indian rep. I have yet to have billing issues, wait... i take that back. I had one...once. a feature i wanted wasnt on my bill after i upgraded, so my bill was actually smaller than what i wanted. darn you sprint!! You all do realise you can check your minutes, texts, etc. from your phone right? just gotta stay on top of that. its like that with any phone company. grow up. time to wear the big person pants.

[VZWtrainer]

I find it hilarious that everyone claims that Verizon has the highest prices. AT&T charges the EXACT same amount for the EXACT same minutes. Sprint used to as well until a few months back when they almost went out of business and had to lower thier prices to retain customers. Even though they did this, they are still losing way more cusotmers than Verizon is. In fact, Verizon consistantly looses the lowest % of customers in the wireless industry. Also, we constantly win customer satisfaction and call quality surveys from JD Power, which Sprint has NEVER won. So you can believe individual people, or hard facts, which show that Verizon gives better service, cusotmer service, and higher customer satisfaction than Sprint does. Prices are also more than just monthly service fees for calling plans. Sprint has a flat early termination fee of $200 no matter when you cancel it and VZW's termination fee is $175 and reduces by $5/month each month you fulfill your contract. I would suggest to the person who started this thread to do actual research rather than listening to the opinions of specific individuals (myself included). Each carrier claims that they are the best, but factual data cannot lie.

[Clowny]

I find it hilarious that everyone claims that Verizon has the highest prices. AT&T charges the EXACT same amount for the EXACT same minutes. Sprint used to as well until a few months back when they almost went out of business and had to lower thier prices to retain customers. Even though they did this, they are still losing way more cusotmers than Verizon is. In fact, Verizon consistantly looses the lowest % of customers in the wireless industry. Also, we constantly win customer satisfaction and call quality surveys from JD Power, which Sprint has NEVER won. So you can believe individual people, or hard facts, which show that Verizon gives better service, cusotmer service, and higher customer satisfaction than Sprint does. Prices are also more than just monthly service fees for calling plans. Sprint has a flat early termination fee of $200 no matter when you cancel it and VZW's termination fee is $175 and reduces by $5/month each month you fulfill your contract. I would suggest to the person who started this thread to do actual research rather than listening to the opinions of specific individuals (myself included). Each carrier claims that they are the best, but factual data cannot lie.
anything else you can read off of that brochure for us?

[apb91781]

I can agree that Sprint does not have the greatest customer care but that is changing.
Sprint is having representatives come into our call centers to monitor how well we are doing. so customer service should be on the rise from here on out.

[VZWtrainer]

anything else you can read off of that brochure for us?

So clowny I guess you don't know how to read because I said in my post that the orignial poster of this thread should not believe the claims made by each company. All of the information I stated can be found in publically available materials. Look for the 1Q and 2Q 2008 results for both Sprint and Verizon and see which company's numbers will reflect more satisfied customers. Also JD Power and Assosciates is a trusted third party company that surveys customer satisfaction with all kinds of products. Doesn't sound like a Verizon brochure or opinion to me, more like factual data.

[DoctorWho]

So clowny I guess you don't know how to read because I said in my post that the orignial poster of this thread should not believe the claims made by each company. All of the information I stated can be found in publically available materials. Look for the 1Q and 2Q 2008 results for both Sprint and Verizon and see which company's numbers will reflect more satisfied customers. Also JD Power and Assosciates is a trusted third party company that surveys customer satisfaction with all kinds of products. Doesn't sound like a Verizon brochure or opinion to me, more like factual data.

New here, so first off... HI!

Just to comment on this, I used to be a Verizon poster child. From 2003-2006 I was with Sprint, and switched to Verizon in 2006 since almost EVERYONE on my family has it (I have a rather large family, on both sides). To be honest, Verizon's stores are prettier, their reps are MOSTLY more professional/friendly, and their network has been top rate (although I never ONCE had an issue with Sprint's network either).

Here is why I found this thread... I'm sick of Verizon. Yes, their customer service has been decent, although I've gotten my fare share of the run around when attempting to upgrade my phone on a corporate plan. But seriously, their hardware is THE WORST IN THE INDUSTRY. I spent 3 hours in a Verizon store on Sunday trying to get our phones fixed (less than 6 months old, Venus and Voyager) along with 20 others in a technical queue. In talking with a few of the individuals waiting, they're complaining about the same random issues I'm having. I went looking at the "new" phone Verizon has to offer, and every phone is a gimmicky POS with the same boring non-functional Verizon UI.

Now what's really pissing me off is the fact that I need a phone for work (company will pay for it, but has to be personal plan) with WinMo 6 minumum, and their handsets are TERRIBLE! So I came across the HTC Diamond coming out, "Horay" I said when I saw it was coming to Verizon, finally a good WinMo phone!! Wait, they nerf'd the specs!?! Half the RAM!? Slower processor!??! What is Verizon thinking! So I'm carrier shopping again, AT&T I hear has a terrible network, and Sprint has my attention again and is getting a non-nerf'd Diamond. Then I looked at Sprint's plans and was REALLY wowed! All of this nickel and dime crap Verizon has been charging me for I get for $45 less a month with TWICE the minutes!

Needless to say, I think I'll be trying Sprint here again in the coming weeks. Verizon needs to get on the ball, and the only reason they get rated high and have a near to nothing churn rate is because of situations like mine where you CAN'T switch unless everyone in your circle of family/friends does.

[apb91781]

Nice to hear from somebody whos seen both sides of the fence.
I've had VZW, T-Mobile, ATT, Cingular, Boost, Cricket and, Virgin mobile.
So far Sprint is the best I've had.

[Clowny]

So clowny I guess you don't know how to read because I said in my post that the orignial poster of this thread should not believe the claims made by each company. All of the information I stated can be found in publically available materials. Look for the 1Q and 2Q 2008 results for both Sprint and Verizon and see which company's numbers will reflect more satisfied customers. Also JD Power and Assosciates is a trusted third party company that surveys customer satisfaction with all kinds of products. Doesn't sound like a Verizon brochure or opinion to me, more like factual data.

i did see that you stated that in your post. congrats, it has nothing to do with my post. I'm sure all of that info can be found in "publicly available materials" or as i shall hence forth refer to them as brochures. I'm quite sure the OP has the capability of going to one of your stores and getting these brochures or if they are feeling particularly lazy that day, find all of that incredibly pertinent information on verizon's website. So what I can't do is see how your post is helpful in the least if the info you are giving is already there. Seeing as how you did pick up on the obvious sarcasm of my post, but failed to realise its meaning, allow me to explain. the OP is asking for information about Sprint. NOT VERIZON. I'm sure if the OP wants Verizon info, they are smart enough to go to that particular section of the forums and ask. So I kindly and respectfully ask you to either give pertinent info about Sprint (of which you obviously have none) or gtfo. And as for the last sentence in your reply to me... if the info you are giving is factual, and not opinionated or in a verizon brochure, one could only assume that actual verizon brochures must be full of made up extremely opinionated info, which I guess would explain a lot about your company. How about you drop the corporate propoganda for a bit and give information that actually does something for someone instead of shoving your jd power and associates award under their noses in hopes that that will do the job for you. Oh and I have a friend who has your service on an EnV and can't get near the signal that I can on my old busted up LG 325 on Sprint. And it is a major metro area mind you. So can you tell me exactly how your little award there helps him make and receive calls in an area where everyone else's phone work properly? let me guess.............magic.

[VZWtrainer]

The original poster asked if they should leave Verizon Wireless to join Sprint. It sounds like the question related to both companies. I pointed out things such as consumer friendly policies like prorating ETFs and third-parties such as JD Power rating VZW high in customer satisfaction. These are not things like "fewest dropped calls" or (my favorite) "the most powerful (?) network" that would be inserted into a brochure. And I don't think that these claims made by every carrier, including the one that I work for, are untrue. I just think that they can be misleading to consumers because there is no set standard for how this data is analyzed or displayed. And I would hope that you understand the wireless industry enough to answer your friend's dilemma: No carrier has perfect coverage everywhere. Unfortunately, certain things (like topography, buildings, the FCC) will prevent a specific carrier from having perfect coverage everywhere. If that could happen, that would be magic.

[Unregistered]

as a rep for a different provider ( I'm not allowed to say which one on here) the closing down sites isnt just with sprint right now. they are doing it here too. My department is fighting like mad just to stay open because the company might save money by shipping my job to India. Now I don't know if I just happened to luck out or what, but I have yet to call into sprint and get an Indian rep. I have yet to have billing issues, wait... i take that back. I had one...once. a feature i wanted wasnt on my bill after i upgraded, so my bill was actually smaller than what i wanted. darn you sprint!! You all do realise you can check your minutes, texts, etc. from your phone right? just gotta stay on top of that. its like that with any phone company. grow up. time to wear the big person pants.

I sure would like to know who you work for so I don't sign up for that company. I can say that Sprint has not taken their CSR jobs overseas to some can't-understand-crap country...yet! The day when our cell phone customer service goes to these sweatshops is a dark day in our labor force. I do very much appreciate dealing with English speaking Americans...even if they are wrong or sometimes jerks. Its still better than someone reading a script who can barely understand you and vice versa! Try getting a supervisor on the line there!!

[Clowny]

The original poster asked if they should leave Verizon Wireless to join Sprint. It sounds like the question related to both companies. I pointed out things such as consumer friendly policies like prorating ETFs and third-parties such as JD Power rating VZW high in customer satisfaction. These are not things like "fewest dropped calls" or (my favorite) "the most powerful (?) network" that would be inserted into a brochure. And I don't think that these claims made by every carrier, including the one that I work for, are untrue. I just think that they can be misleading to consumers because there is no set standard for how this data is analyzed or displayed. And I would hope that you understand the wireless industry enough to answer your friend's dilemma: No carrier has perfect coverage everywhere. Unfortunately, certain things (like topography, buildings, the FCC) will prevent a specific carrier from having perfect coverage everywhere. If that could happen, that would be magic.
The op stated that they were unhappy with Verizon and wanted to know about about Sprint's services. Just cause someone on here mentions Verizon it isn't an invitation for you to come in spouting your corporate propaganda about a company that the customer isn't even asking about. The op was asing for information relating to Sprint. so sprint information should be givn, not VZw info. period. Say what you like, it doesn't matter. The bottom line is that the op asked for Sprint info and you came in touting your brochure info about verizon. Do us a favor and stick to the verizon forum if all you can do is give verizon info.

I sure would like to know who you work for so I don't sign up for that company. I can say that Sprint has not taken their CSR jobs overseas to some can't-understand-crap country...yet! The day when our cell phone customer service goes to these sweatshops is a dark day in our labor force. I do very much appreciate dealing with English speaking Americans...even if they are wrong or sometimes jerks. Its still better than someone reading a script who can barely understand you and vice versa! Try getting a supervisor on the line there!!

Honestly, I'm with you on this one. I wouldn't sign up with my company either, hence I have a sprint phone. Wish I could list it in here what company I work for, but the boss said that if i say who i work for, i get fired. sorry but my paycheck is a bit too important to me. hehe.

[Unregistered]

Nice to hear from somebody whos seen both sides of the fence.
I've had VZW, T-Mobile, ATT, Cingular, Boost, Cricket and, Virgin mobile.
So far Sprint is the best I've had.


Please ....if Sprint is the best you got, that is truly sad and you must be a broke ass mother****er who got a 400 deposit. Verizon averages 12.37 less in monthly access charges compared to sprint ( consumer reports 10 2007 ) and has far less dropped calls. Comparing VZW to Sprint is apples to oranges. No comparison, we are the best and you are the worst. Period end of story and have a great day victim.

[Unregistered]

sprint sucks.


bottom line.


and anyone who says different is ****ing retarded

[Clowny]

Please ....if Sprint is the best you got, that is truly sad and you must be a broke ass mother****er who got a 400 deposit. Verizon averages 12.37 less in monthly access charges compared to sprint ( consumer reports 10 2007 ) and has far less dropped calls. Comparing VZW to Sprint is apples to oranges. No comparison, we are the best and you are the worst. Period end of story and have a great day victim.

sprint sucks.


bottom line.


and anyone who says different is ****ing retarded

anyone who bashes something anonymously is just sad. pathetically sad.

[VZWtrainer]

The op stated that they were unhappy with Verizon and wanted to know about about Sprint's services. Just cause someone on here mentions Verizon it isn't an invitation for you to come in spouting your corporate propaganda about a company that the customer isn't even asking about. The op was asing for information relating to Sprint. so sprint information should be givn, not VZw info. period. Say what you like, it doesn't matter. The bottom line is that the op asked for Sprint info and you came in touting your brochure info about verizon. Do us a favor and stick to the verizon forum if all you can do is give verizon info.



Honestly, I'm with you on this one. I wouldn't sign up with my company either, hence I have a sprint phone. Wish I could list it in here what company I work for, but the boss said that if i say who i work for, i get fired. sorry but my paycheck is a bit too important to me. hehe.


You know what clowny, you seem to not like a lot of things I say because they must offend you. JD Powers and Associates is not brochure information. I couldn't think of better indications of customer loyalty than asking a third party who does the best. I wanted to caution the original poster against looking for the greener grass on the other side of the fence when most people would disagree.

[apb91781]

Sprint has some of the best price plans in the nation, VZW has the coverage, Nextel has the PTT network, VZW (I still say thier PTT is a joke...), Better model phones (cept for some of the new ones which look like complete garbage... >.<) I may of worked at sprint yes, however I have made a referral to Verizon through my own personal email for someone who needed a simple phone with big buttons (The coupe on VZW side) because Sprint had nothing that would just be good as a general emergency phone. VZW does have some upsides but the downsides are that all the reps I have ever seen, spoke to or, even waited around acted like they were better than me. PERIOD. Like I was a worm to be squashed. I don't want to go with a company that makes a potential customer feel like total utter crap. Other than that. It's pretty decent. However I've seen a VZW phone lose signal in a tunnel easy. I mean seriously, that commercial? All lies. Theres no confirmation there is still a signal on that phone, no audio. Just what the woman is saying and it totally sounds scripted, pauses and all. And the "That old network is useless now" Talk about mudslinging... I thought Politcos were bad with that... If big red would drop the BS MudSlinging and try for some actual NORMAL commercials without attempting to bash every carrier out there they would probally take over the celluar industry.

[Clowny]

You know what clowny, you seem to not like a lot of things I say because they must offend you. JD Powers and Associates is not brochure information. I couldn't think of better indications of customer loyalty than asking a third party who does the best. I wanted to caution the original poster against looking for the greener grass on the other side of the fence when most people would disagree.


I am not offended by what you are saying, its how, where, and why you are saying that offends me. If I have questions about a ford car and go to a ford dealer to get some answers, the last thing I want is to be confronted by a Chevrolet salesman discounting everything from the ford dealer. (note: i have nothing against chevy or any other car manufacturer for that matter. just using them as an example). And yes i would be offended by the chevy guy doing that. The OP asked questions about Sprint, let the answers remain about Sprint. That is why in the Nextel vs. VZW PTT thread I said absolutely nothing about what you had to say. the OP there pretty much called you out and you answered. Nothing wrong with that. Also, it may seem that I have something personaly against you about all this, and I want to assure you that I dont. In fact i hope that should I have any questions about VZW that I may come to you specifically about them because while you seem to me to be a bit over-zealous you do also do a fair amount of research and get answers. hope this clears things up a bit.;)

[VZWtrainer]

Yes but my point is that if JD power said that Ford was a more reliable car than Chevy, then that should be used in the buying decision rather than either Ford or Chevy stating the same thing. This also applies to the wireless industry. And in the new report just came out this week, JD power also says VZW is #1 in reception as well as customer service. I have never stated in any posting that VZW is the best wireless company at EVERYTHING that they do. I do personally think that they are the best overall carrier, and I have personally had and compared the services of all 4 major national carriers.

There are going to be certain advantages and disadvantes of a customer going to any wireless carrier. This is true of any product or service that someone uses. The main reason that I joined this thread in the first place is because I see a lot of people that have the whole "grass is greener" mentality and, after they leave VZW, they will come back within a month. This is definitely not true of every customer as many customers leave VZW to permanently reside with another carrier but I always want to ensure that cusotmers understand all of the ramifications of their decision. I'm sure you work in the wireless industry so I'm sure you have heard the customer threat of "If you don't credit all of my overage, I'm going to another carrier!" This threat is funny to me that every national carrier has plans that are limit and will charge overage if the cusotmer exceeds their allowance. So this customer is leaving based upon spite. They will be going to another company in which the same situation can occur. I always want to save every customer, and it is natural when doing so to point out what advantages your carrier has above the other carrier. The advantages that I had stated were all factual data, such as "Sprint has been loosing more customers than VZW has in 2008". That is a fact. Me interpreting the fact by stating that this indicates that VZW customers are more satisfied is an opinion, but it is a pretty save assumption based upon the factual data available.

Regarding the other PTT thread, I simply pointed out certain things in the original posters thread regarding VZW PTT that were innaccurate. I wanted to correct the mistakes. I cannot say that VZW PTT is better than Nextel PTT because I have never used Nextel PTT. I just wanted to ensure that the people accessing this board had correct information in regards to VZW's PTT offering.

[Clowny]

ok, but the main issue is still there that the op was asking for Sprint info, not verizon. you came in giving verizon info and specific reasons why not to go to sprint. neither of those are what the op was asking for. I know that you may deem the info important and possibly relevant to the op. but it was not asked for and as far as what was asked for , your info was also not relevant. If it was a thread that was titled " im gonna get a cell phone and dont know if i want sprint or verizon" i would totally understand you giving all the info you gave. but the op was specifically asking for info on sprint. so again, leave the info pertaining to sprint. I understand your love of Verizon and your loyalty to it, but you have to give others room to be able to speak their peace without hearing how great VZW is. Its a matter of fair play. And as far as the PTT thread goes, like i said it was started as a comparison of VZW and nextel so i would expect nothig less than what you said in that thread. kudos for that.

[Unregistered]

VZWtrainer said: "Regarding the other PTT thread, I simply pointed out certain things in the original posters thread regarding VZW PTT that were innaccurate. I wanted to correct the mistakes. I cannot say that VZW PTT is better than Nextel PTT because I have never used Nextel PTT. I just wanted to ensure that the people accessing this board had correct information in regards to VZW's PTT offering."

But, it was YOU, VZWtrainer, that posted errors and misrepresentations in the PTT thread. You try to sound so altruistic and warm & fuzzy about all of your posts, but in the PTT thread you clearly posted incorrect information, and when you errors were pointed out to you & corrective information was given, with sully supporting evidence, you still failed to fess up that you were wrong. So don't you dare post in this thread that the OP in the PTT thread was posting errors, because it was YOU that posted errors in that thread. You were soundly refuted, debunked, & corrected, and you still failed to grasp it, or at least yo ufailed to buck up and admit it.

I invite anyone to go back & read the PTT thread from start to finish; you'll see that VZWtrainer has a problem with facts & logic. He/she is probably a nice person, and we are all entitled to our opinions inthis great countryof ours, but none of us has the right to try to pass off our own opinions as facts, which VZWtrainer apparently does on a constant basis.

[Unregistered]

The biggest reason why sprint was posting the huge losses was due to the aquiring of nextel. Sprint made a horrible choice in attempting to merge with a company on a completely seperate set of frequencies that couldnt be easily adapted to for its main network. Then it tried to show that the merger wasnt a failure by cutting corners and doing what ever it could to make its shareholders happy. Then the news got out, the CEO was fired and replaced, and things are turning back around.

Read the latest information on sprint. They are looking to spin off nextel mainly back to the government for use on State parks and what not where the push to talk is mainly utilized as well as the frequencies that go with it. Sprint is also in the process of cleaning up the mess that was caused by two different management systems, and finanical systems that were in place. They have spun off most of what they owned in the new wimax to clearwire, and are going to work hand in hand for that service. Most of which will probably be handled by clearwire itself.

The customer service for sprint has gone up tremondously over the last couple of months. Though there are still a few bugs in the system. they have secured there customer accounts and come up with some of the best and most cost effective plans out there. making the other carriers look like over priced cows. Sprint has the best data network in the States hands down, and they are getting a better selection of phones as more and more time goes on.

When the 4th gen does drop you will see a huge number of new gadgets specially made for it mainly from intel who has invested well over 2 billion dollars, as well as google, and microsoft who have also invested heavily in wimax. To me this is the biggest sign that sprint must be doing something right when they get the biggest chip maker to back there 4th gen neetwork exclusively.

But like another postered stated try it for 30 days and see what its like the cost is right for the same service you will get from the other guys. And ill be you'll be surprised when you actually find it to be better in most cases.

[Unregistered]

The real problem was that Sprint thought they were better than Nextel, and for some stupid reason thought that as soon as they bought Nextel they had to merge every aspect of the businesses. That was the wrong approach to take, in fact it was 180° off the mark.

Sprint is not losing money because Nextel was losing money. Before the "merger", Nextel was highly profitable and on a strong growth curve, increasing their network coverage like mad and STILL making tons of profit. Sprint is losing money because their whole way of doing business and their poor treatment of their entire customer base has given them a well-deserved "worst reputaiton in the industry", and so the name Sprint is like poison, because they have crapped on their customers for years on end, well before the takeover of Nextel. Before the merger, Sprint's churn was the highest in the industry, while Nextel had the lowest churn (even slightly less churn than Verizon). Sprint was in the cellar for overall customer satsfaction while Verizon was on the roof, and Nextel was sitting on the chimney.

Nextel was an extremely well-run, highly profitable business all on its own, and if the Sprint executives had been smart (which they proved beyond a doubt they are not), they would have left Nextel alone as a separately run subsidiary, and "merged" only the cash at the bottom line during the quarterly and annual reports. There was no reason whatsoever that they could not have let Sprint continue to be Sprint, and let Nextel continue to be Nextel, kept ALL of the customers in the fold and kept them ALL happy, then just reported the net, combined profits at the bottom line. Both Sprint and Nextel were fully functioning, healthy, profitable companies pre-merger, and they could have happily continued doing that separately for three to five years until they were truly ready to migrate the Nextel user base from iDEN to CDMA. There is a lot of precedent in the business world of both well-run and poorly-run "mergers" and Sprint-Nextel inadvertently wrote an entirely new book on how to NOT merge two formerly good, profitable entities.

The improved billing systems and customer service best-practices that Sprint recently began implementing to improve their reputation, all came from the Nextel side; operationally and customer-service-wise, Nextel was light-years ahead of Sprint before the merger, and at least Sprint had the sense to begin to adopt some of the best aspects of The Nextel Way that had been so incredibly successful for Nextel until the merger.

re: "The customer service for sprint has gone up tremendously over the last couple of months."
> To be accurate, the CS for former SPRINT customers has improved lately. For legacy Nextel customers, the CS is still lousy compared to what it was before Sprint took over.

re: "Sprint has the best data network in the States hands down, and they are getting a better selection of phones as more and more time goes on."
> True. No argument there.

re: "They are looking to spin off Nextel mainly back to the government for use on State parks and what not where the push to talk is mainly utilized as well as the frequencies that go with it."
> This is not accurate. Sprint-Nextel has formally & offically committed to maintaining and growing the Nextel iDEN network through 2012; I personally have received that letter from the CEO. If they had an offer they thought was worth it, Sprint has stated that they might sell the Nextel side, but so far they have not had an offer attractive enough to sell it, and they know it is still a valuable asset and are in no hurry to just dump it. No wonder, given the bad press that Nextel has gotten due to the way Sprint ran the Nextel system and all of the legacy Nextel customers into the ground within 12 months after the merger.

So, to clarify your opening statement: Sprint is not losing money just because of Nextel. Nextel was more profitable than Sprint before the merger. Sprint trashed Nextel and alienated the core Nextel customer base, and for that reason, and that reason alone, they drove away 3,000,000 Nextel customers, and now they are paying dearly to recover from that blow. Sprint's loses are entirely self-inflicted, and in no way is the original Nextel to blame for any of that. Nextel had its own problems before the merger, Nextel was not perfect. But the problems Nextel had before the merger were mere fleas on a dog's back. No, Sprint is paying the price and losing money now simply due to their own misguided handling of the merger with Nextel. Sprint blew it, pure and simple.

[Unregistered]

^^^^^^^^That message hit the nail right on the head. That was a great explanation as to what happened wrapped in a nutshell.....

[DonLouie]

The bottomline is that signing up with Sprint will give you one of the best data and voice network in the country along with the lowest prices to boot, any dispute about that is false. I won't be making false claims, the will be conjecture

[sadtimesahead]

Nice to hear from somebody whos seen both sides of the fence.
I've had VZW, T-Mobile, ATT, Cingular, Boost, Cricket and, Virgin mobile.
So far Sprint is the best I've had.

Seems you do not know what is good or bad from all that switching around. None are great, but Sprint is by far worse than Verizon. Out of all of them Verizon IS the BEST.

I am glad to be with Verizon after 12 years with Sprint. I did not even have a contract with Sprint for 10 years. They value no customer, they do not like complaints or even calling customer service and definitely have no loyalty to long time cusomers. However, not having a contract made it easy to switch.

I was even able to port my Sprint phone number to Verizon. So one of my new phones has my original phone number I had with Sprint. I have three different numbers and three phones with everything you can get on them.

I was told by Sprint when I wanted to upgrade and get their best plan that it would cost me more than if I just bought everything as a new customer. However, for years Sprint kept telling me to upgrade and get $150 off. I have a printout of that conversation telling me I would pay more unless I join as a new customer. I was going to get three phones from Sprint and their best plan.

I even sent an e-mail to their CEO with a copy of the conversation I had with their customer support and no one ever replied. And yes I have contacted many CEO's and they all had someone contact me.

With Verizon I can change my plan every year and get new phones and still get a discount price. My father-in-law just went to them to get a different phone since he did not like the phone he and paid less than half the cost for the phone, case and charger than what it was listed for. And no change in plan or terms of his plan.

When we traveled with my father-in-law and two brothers-in-law they got reception where we got nothing. And where we got reception they still got reception. On one trip to Florida my father-in-laws phone had a problem. He went to the local Verizon store and they gave him a new phone. Now that is service. He did not have to wait for a phone to be mailed to him.

Sprint has had to sell over $600 million dollars worth of their towers just to meet their debts. Now how will that affect their coverage? Will they even be in business by the end of 2009? This just goes to show how bad Spritn is hurting. They lack in service and customer support. Verizon excels in both.

Watch out for people that may work for one of the cell phone companies. They will always boost one of them. Even though I like Verizon you should ask around and do a lot of research and find out more before signing any contract. But I think anyone can do better than signing up for Sprint no matter what they choose.

[sadtimesahead]

Sprint Nextel Corp. agreed to sell nearly all its cellphone towers to a private-equity-backed firm called TowerCo in a deal that will generate about $670 million in cash for the struggling wireless carrier.

The precise number of towers in the deal hasn't been finalized, but it is expected to be about 3,300, leaving Sprint with a very small number of towers it owns, according to Sprint spokesman James Fisher. Sprint plans to ...

Read it here:


http://online.wsj.com/article/SB121687266713780423.html?mod=googlenews_wsj

It also seems Sprint was hoping for a bailout from the government. They already asked Obama. This is nothing more than a bailout attempt. The governemnt already has communications equipment that works via satellite. They do not need towers that may be destroyed in an emergency.

http://sprintconnection.kansascity.com/?q=node/933

Sprint Nextel hopes to use $2 billion of President-Elect Barack Obama’s proposed bailout fund to construct a National Emergency Response Team for mobile communications," Wireless Week wrote on Monday before Obama had shed the "-elect" portion of his new title. "The nation’s third-largest wireless company said it could deploy this within a year and said the money would last for five years. Its plan would include at least 100 satellite-based cells and 100,000 ready-to-go phones at 40 pre-determined locations."

So don't you think Sprint is in trouble? They have poor management and very poor customer relations and very poor customer support.

So now the mismanaged Sprint wants bailout money.

[lsutigers]

Trust me, as someone who's unfortunately a customer - DON'T DO IT!!! Sprint has the absolute worst customer service you could EVER imagine. Along with shady billing practices and vague contracts! I kick my own ass everyday for going with them. I have SO MANY problems with my bill that I spend at least 10 hours a WEEK on the phone with those freaking idiots and the 'supervisors' always say they'll correct my bill - that is until I go to use my phone and it's been shut off - again!!! AHHHHHH!!!!!

How does this happen????? I just dont get it, what could possibly be so screwed up on your bill to cause 10 hours a week on the phone with customer care. While I agree customer service with Sprint is not great, its not that great with any other carrier either. I have had Sprint service for 10+ years without issue. You must be one of those pain in the ass high maintenance customers, it just doesnt make sense.

While were on the subject, I remember several years ago Sprint came under fire for "FIRING" some customers who were just simply too much to handle, "more hassle than youre worth". If I recall, many of these customers were calling customer care 60+ times per month requesting credits and causing problems. Now, of course, there are exceptions, and I'm sure Sprint is at fault is SOME instances, BUT, some people are just too damn hard to please.

[Unregistered]

How does this happen????? I just dont get it, what could possibly be so screwed up on your bill to cause 10 hours a week on the phone with customer care. While I agree customer service with Sprint is not great, its not that great with any other carrier either. I have had Sprint service for 10+ years without issue. You must be one of those pain in the ass high maintenance customers, it just doesnt make sense.

While were on the subject, I remember several years ago Sprint came under fire for "FIRING" some customers who were just simply too much to handle, "more hassle than youre worth". If I recall, many of these customers were calling customer care 60+ times per month requesting credits and causing problems. Now, of course, there are exceptions, and I'm sure Sprint is at fault is SOME instances, BUT, some people are just too damn hard to please.

^
The customers who were fired, from what I heard/dug up in the drudge reports/etc etc, were all people who were using the tactics of harassing the customer service reps themselves in order to effectively get a large number of phones (six, seven, sometimes 10 or more) with unlimited minutes and in some instances texting plans for about $50 a month.

This information may not be accurate, but I know I wouldn't want customers like that at my business either.

[Angel Q]

I like Sprint and had the HTC Mogul 6800ppc w/WM 6.1 upgrade. The phone was great and the ev do service rocks but my problem is that I live in a lousy coverage area so dropped and missed calls are common. There's nothing I can do about that but switch to Verizon. By the way, I believe your htc is dedicated to Verizon.

[Unregistered]

so back to the point. i've recently been considering switching to sprint as well. i just renewed my contract with verizon and the phones are all garbage. i have so many dropped calls and the phones shut down by themselves 10-15 times a day. they have sent me replacements that are worse then the phone being replaced. at this point i cant even cancel my landline because i cant make important calls on my verizon cell without the call being dropped. im just fed up and would seriously consider switching to sprint when my contract is up. so how do people feel about the coverage in the ny/nj area?

[Unregistered]

VZWtrainer said: "Regarding the other PTT thread, I simply pointed out certain things in the original posters thread regarding VZW PTT that were innaccurate. I wanted to correct the mistakes. I cannot say that VZW PTT is better than Nextel PTT because I have never used Nextel PTT. I just wanted to ensure that the people accessing this board had correct information in regards to VZW's PTT offering."


Your right you can not say that VZW PPT is better than Nextel PTT...That is why the FCC told VZW to pull their adds saying so. Nextel PTT is what started it all. They have market wrapped around their finger.

So VZW Trainer...do your research please...VZW PTT is horrible.

[DonLouie]

To the poster wanting to know about the NY/NJ area, most reports say that is either 1 or 2 for data and voice so give it a shot for 29 days before deciding