Tech Support Level 2 or 3

[Unregistered]

Does anyone have a direct number for level 2 or 3 tech support? I am having some major issues with my data card and I have been around the ringer with level 1.
Thanks!

[Anomalies]

Tier 2/3 do not have a direct number unfortunately

You have one of two options to be honest

1) Put up with the tier 1 troubleshooting and then get transferred to tier 2


or


2) Just tell them "Hi, I've already spoken with tier 2, and I am calling back to complete that, so if you could jsut transfer me up, I would appreciate that"

If you act like you know what your talking about, they will do it without hesitation

Hope this helps!



What error/problem are you having?

[VZWtrainer]

I would like to give a disclaimer to the original poster based upon the previous poster's comments:

1) Only ask to directly go to Tier 2 if you actually have completed Tier 1 troubleshooting for your issue first. What I mean is that you must call customer service and complete basic troubleshooting before being transfered to Tech Support. This is because a large majority of customer troubleshooting problems can be resolved in customer service without the need to transfer. If your issue cannot be resolved in the quick troubleshooting that customer service provides (usually 5-10 minutes), then a Tech can be brought on the line to look at more advanced things.

2) If you asked to be direcly transfered to Tech without the basic troubleshooting, then the CSR would look at your account remarks to see if you have had basic troubleshooting. They wouldn't even be allowed to transfer without being able to confirm that you have completed the first tier of our troubleshooting steps. Also, the representative in Tech support is not suppossed to take over the call unless the basic steps have been completed by customer care. This is because, as I mentioned most customer technical issues are resolved with the basic troubleshooting that customer care does and it is very costly to transfer calls unneccesarily to Tech. If you happen to have an issue that is complicated, then you must go through the basic steps first.

[Anomalies]

Haha thanks for elaborating for me ;)