verizon wireless's return policy

[Unregistered]

i had recently purchased an item at a verizon store and returned it because it didnt fit my phone. what i didnt know is that they dont want to give you a cash refund,their excuse was that they dont have cash in their store whatsoever to refund you your money back. the woman working there told me that people dont pay with cash anymore. she said that all of the customers use either credit or debit cards, or checks.after arguing with her for 30 minutes and telling her what bad customer service they have, she finally talked to her manager and he told her to refund me my money but that would leave them short. the product was only $29.99. its very terrible what a paying customer has to go through to get their refund on an item! my suggestion to the company is that they print on the back of their receipts in bold print is..... " if you purchase an item and return it you will not get a cash refund back, so pay with a credit card or a check!'' im sure their are a lot of people that still pay with cash out there,they are just trying to find an excuse not to refund you your money!their phone service is great, but their customer service is not!in case anyone wants to know the location of these stores where they do not refund you your money, they are 1500 apalachee pkwy (850)656-4495 in the governors square mall & 2014 apalachee pkwy.(850)325-6689.they are located in tallahassee,florida!

[VZWTEK]

The truth is, typically we do not keep large sums of money in our drawers for security reasons. Once we hit a certain amount, we drop the funds. so a lot of the time, from the base amount we HAVE to keep a certain amount of funds in our till for change reasons. HOWEVER, it counts on the the time of day you get there, I would usually say get to the locations about 3 oclock, unfortunately they will be really busy!!! But that way you can get your cash back, typically only for items 50 bucks or less!!! It does say it on the receipt. But even then thats not the law. And its only frigging 30 bucks!!! They should have taken care of you, I apologize on behalf of Verizon on that. Just follow these steps, and it will get you taken care of.

What I would do is call one of the stores, and ask to speak to the manager, and ask for the District managers number. If they give you any static, or ask for a reason why, just tell them you've given 3 locations a chance to give you a refund. And that only the District manager is going to be able to resolve the issue.
IF ANY OF THEM REFUSE TO GIVE YOU THE DISTRICT MANAGERS NUMBER. BE COOL!!!
Just thank them, hang up, and call customer service at 1800-922-0204.
Now from here, its time to get cutthroat. Don't tell the customer service rep anything about the situation. Just tell them that only a supervisor can help you.
When you get the supervisor on the line. Name the store you just called by their number and address, and tell the supervisor that that manager would not help your situation, and that you will need to be given the number to the District manager of that Region.
If they do not give that to you.
PM me, and I will get it taken care of.

[Unregistered]

Thanks For Your Help About The Return Policy. I Will Try Those Steps You Told Me About.its Hard To Find People Who Actually Take There Time To Help You.

[VZWTEK]

I want to thank you for being cool about it. Usually I always find a way to take care of people. Unfortunately, the company can have a vision, but you can't take the human part out of the equation yet. lol, not everyone, even if they are Verizon, try to help you. I have spent almost 400 dollars a month with verizon for the past 9 years. Even when I wasn't with the company. I want people to be treated like I should get treated, and that is Fairly. Although we have some guidelines, they are just that, guidelines. NOT law. And I'm a firm believer in whatever keeps you with us is a win-win. (Guidelines are like speed limits, they are there, but they are always up to interpretation!!Hehe).

[Unregistered]

VZWTech, you must obviously work in a store, not a call center. A customer should NEVER immediately escalate through customer service. 99.9% of all customer concerns can be handled by a representative. I know this because I was once a representative and whenever a cusotmer immediately escalated I would follow up with the supervisor that took the call and ask them what they did, and it was something that I could have easily done for the customer. Since then I have promoted into positions of management and now I am a customer service trainer. When I get on the phones I am not allowed to call myself a supervisor, even though I have worked in that role before and know the ins and outs of any situation that a customer would need help with. I find that people who immediately escalate are just trying to see if the supervisor will give them more than the rep will. Now IF you get a situation in which you have a customer service rep that is not helping you, THEN escalate. This will ensure that the represnetatives that are being escalated on are the bad or unhelpful ones. We can then coach them or put them on corrective action to ensure that every customer receives the best service. I understand that some people have bad experiences with customer service or retail, but anybody can check third party surveyers such as JD power and see that VZW is consistently #1 or #2 in the industry for customer service. One recommendation that I would make if you want something done: Do not escalate or try to intimidate the person you are speaking to, be nice to them and treat them as a human being. It is much more likely for them to make an exception for you if you are nice (and do things that cusotmers should do such as pay your bill on time) than if you are calling them names and immediately asking for a supervisor. When I used to take escalated calls, the customers that tried to be confrontational and intimidating got 100% policy and the nice ones were the people I worked with.

[VZWTEK]

Number one. I have worked with Verizon for 8 years.
I have NEVER seen a location turn away a customer like that for 30 DOLLARS!!!
We dont know the whole story here, but if he went to 3 stores, and NOT ONE would give him back the 30 dollars and change on his accessory.
Then that IS an issue that needs to be escalated to an DM. Because how the hell are you taking care of the customer when you offer a return policy that you can't stand behind, just because you don't have enough money in your "till".

Now if you actually read my post. You would see I had them call one of the stores first. And I told him to BE COOL, but ask nicely for an DM.

That's not escalating a situation with customer service. I told him only to go that step if none of them would give him the RM's contact info.

But I said this under that principal that NO good store manager would let him slide through to the DM. If they were not willing to help him before, if he drops the DM acronym. People all the sudden get this crazy little jolt of customer service. And then actually realize its their FRIGGIN JOB!.

And since you brought it up, let me tell you a little something about call centers.

Although you help us out with the customer, you do a horrific job in educating customers.

I can't tell you the number of times, from the customer service call center, that something is offered, notes are NEVER put on the accounts when these offers are made. And continually customers are being sent in with the wrong information.

I'll give you a CLASSIC example like I had yesterday.

Customer comes in with a Krazr. Customer service has sent them 3 replacement devices. And thats fine. Tells her that she is eligible for a multi-fru exchange. They are correct. Customer comes in to my location. Says she loves her phone, and can't figure out why after 3 replacements she is still having an issue with the battery not holding a charge. (Not to mention she lives 60 miles away, this is the closest location to her.)

Then I look at the phone, and assuradley customer service has actually replaced the battery right?

NOPE!!!

So the stupid money is on that one. She has now wasted, after 5 trips, she drives a honda so she gets at least 20 MPG, 180 dollars in gas.

What customer service rep is going to give her that money back?
Sure as hell is not going to be one of the call center supervisors!!

SO, sure, we have award winning customer service.
But we dont live in a world any longer where great customer service is the only reason why people stay with a company.

We are living in hard times.

And there are other networks out there, albeit not as good as ours, but that are almost half the cost of our offerings. So we have an OBLIGATION to take care of the customer the first time!

And if a store can't just give the damn man back 30 dollars. And they won't give them the avenue of the DM's information. Then I don't see why its a problem for them to call customer service and escalate the situation.

[csnyder1582]

First let me say no, I don't have as many years with Verizon as VZWTEK or the other guest who is now a CS Trainer. I have however been with the company for just about 4 years so I do have a fair amount of experience here.

That being said, I do have to agree with VZWTEK. For the customer to be denied his $30 at more than one location is ridiculous. I also work in a store and even if it's not in our till, we'll figure out a way to get them their money. Since the store wouldn't help, customer service would definitely be the next route to take. I don't think automatically escalating would be the greatest idea however you folks in the call center have set the precedence that it's the way to go. I can't tell you how many times I've had a customer come to me with an issue that they don't like the resolution and flat out tell me they'll call customer service and talk to a supervisor. You're known for just giving the company away!

As a quick example to this we have a customer who is never satisfied with the phone he buys and through the call center, has been approved 7 times to exchange his phone over a 4 month period.

So even though, Guest, you stick to policy with those who were confrontational and work with those who are nice; this doesn't hold true to the majority of Call Center Representatives.

[Unregistered]

It's unfortunate that you become so offended at my last post. I have never worked in retail and am unfamiliar with the escalation procedures there. I agree that the situation with this customer is unacceptable and needs to be dealt with asap. If immediately escalating to a dm in a store is acceptable policy then that is fine. The fact of the matter is that all we need to do is to report the violating stores/representatives and this is something that can easily done by any csr. This is why I recommended that the customer not immediately escalate THROUGH THE CALL CENTER. Maybe if you had actually read my last post, you may have noticed that. Immediate escalations cost the company unneccasary money and causes the customer to have to wait longer to achieve the exact same results. In reference to my title, please don't try to start a call center vs retail fight. If you want me to give examples of retail representatives that make mistakes (llike the one that started this post for example, or not telling customers that the one month free vcast "falls off automatically" just to make the commission) I can do so all day. Unfortunately, we have some people that work for the company in probably every department that do not do their job to the level that they should. If you didn't know this there are MANY more customer service call center reps working for VZW than there are retail reps. If there are more call center reps, then it is safe to assume that more of our bad employees would be in a call center than in retail. That is just basic math. The other thing that is nice is that (most) customer service reps actually remark customer accounts. It would be nice if retail reps actually did that so there was a way (other than just the reciept) to confirm what was done/said in the store. So there are obviously certain individuals or policies that may not benefit the customer. Do not blame a specific work group. VZW customer service is rated #1 in the cell phone industry quite often by 3rd party surveying companies such as JD power so I would find it difficult to believe that EVERY rep is negatively impacting our customers.

[VZWTEK]

We could tit for tat all day with customer situations. At the end of the day, what did we do to help that customer. In this case not much.

I'm not saying every customer service rep is bad, or that every store rep is good. We are human, so there will always be a disconnect store to store, no matter how many policies are put in place. Thats business!

Both sides can work on noting accounts, setting customer expectations. THAT is what we can control.

The other note on that, though, is that we are the ones who get to deal with the situations created by other locations, and call centers. A lot of the situations could be handled better by both sides. But we get to see most of the horror stories.

And its not the company I'm worried about with escalations, Verizon is big enough to take a few hits, its the management in the stores that I am more worried about. Poor decision making will cost the company MUCH MORE money than what a few escalations will cost. Not to mention the greatest negative impact, costing the customer time and money.

[Unregistered]

VZw Tech, I greatly agree with your last post. I think that the most important thing to every employee in the company should be the cusotmer. In my current position as a customer service trainer, I get very little direct contact with our customers. Despite this fact, I still make customer focus my #1 priority in my job. No matter what I am doing, from providing floor support for call center reps to training a module, I always stress to whomever I am dealing with that the customer must be taken care of. The situation that started this post was an unneccesary one and it boils down to one thing, lack of ownership. If every employee completely took care of (to the best of their abilities) every situation that was presented to them, no matter where the "mistake" occured, we would have much more satisfied customers. My only reason for disagreeing to your original post was that immediate escalations in call centers should be avoided at all costs. As I said it can hurt the customer too. The may have to wait 5 - 10 extra minutes to get an available supervisor on the line. During that time, many of our representatives could have resolved the issue. I never meant to post anything that was directly attacking you or our retail reps. I know that each department within the company is valuable in what it provides. I can only hope that this customer was taken care of...

[Unregistered]

Gee...Fighting for the customer, that's nice!

Unless that was staged, you just made me a happier Verzon customer.

I've noticed a positive change
in Verizon's customer service over the past year or so.
It must be that you Verzon reps are part of the reason for it.

You don't have an easy job,
but I appreciate the fact that you realize
that these are becoming tough economic times.

Thank you and keep up the good work!
Aloha from Hawaii!

[Unregistered]

I know that wasn't staged. I too have taken calls about customer's complaining about our stores AND call centers. We are trained to take ownership of every call and situation. We are committed to this or we lose business to the other guys.

There can be some internal conflict within the company but we always try to resolve the issue. Keeping the customer a "promoter", helps keeping us in business.

I find it refreshing that we can at least agree that we are all looking out for our customers.

Anonymous Sr. Rep.

[Unregistered]

As a customer that is choosing to stay with VZW despite having two Mac computers and wanting an i-phone I can say it's for two reasons: customer service and network quality. I didn't like hearing no when I had had a concern about how a contract extension occurred in relation to a replacement phone on a warranty issue but all other concerns that have come up have all been handled professionally and quickly (I hate waiting to when I call to talk to someone and VZW has short wait times.)

Question for an existing customer with a new phone under the 30 day exchange policy is one change allowed or more?

[VZWtrainer]

Policy for WFG is one exchange per 30 day period. I would ensure that you like the second phone before making the exchange. Also, I am a (exclusive) Mac user that would never buy an MP3 player that is not an iPod or a PC. I will NEVER buy the iPhone until it comes to VZW and has basic needs (picture messaging, REAL 3G, etc.)

[Sufcc]

i had recently purchased an item at a verizon store and returned it because it didnt fit my phone. what i didnt know is that they dont want to give you a cash refund,their excuse was that they dont have cash in their store whatsoever to refund you your money back. the woman working there told me that people dont pay with cash anymore. she said that all of the customers use either credit or debit cards, or checks.after arguing with her for 30 minutes and telling her what bad customer service they have, she finally talked to her manager and he told her to refund me my money but that would leave them short. the product was only $29.99. its very terrible what a paying customer has to go through to get their refund on an item! my suggestion to the company is that they print on the back of their receipts in bold print is..... " if you purchase an item and return it you will not get a cash refund back, so pay with a credit card or a check!'' im sure their are a lot of people that still pay with cash out there,they are just trying to find an excuse not to refund you your money!their phone service is great, but their customer service is not!in case anyone wants to know the location of these stores where they do not refund you your money, they are 1500 apalachee pkwy (850)656-4495 in the governors square mall & 2014 apalachee pkwy.(850)325-6689.they are located in tallahassee,florida!

Was it a Verizon Direct store? Or a InDirect Premium Retailer that only sells Verizon?
That is how our policy is for returns, paid with cash, unless returned the same day. No (little) cash is kept on hand and all returns are returned by payable check sent from the company accounting. I think its silly to but its understandable. If they have excess cash from the day I'm sure as suggested they would've more easily returned you cash, but generally don't expect that to happen for anything.

[apb91781]

Lets get back on track people to the point at hand, no inter-company semi-flame war here. It just gets worse the longer it drags on.
And if that crap happened in my store, I would dig it out of my own wallet, hand it to the customer and write it up as a deduction then hand it to My store manager. Doubt he would pay me for it but its worth keeping the customer.

[Unregistered]

Hooray for company in-fighting on a public forum!

All I can say people, is read your receipts. VZW is not the only company out there who won't do anything past a same-day cash refund.

[Unregistered]

All returns will be charged a $20 device fee if there is more than 15 mins on the phone. The only time this fee will be waived is if your phone is dead. If you would like to switch to another model there will be a $20 fee. If your changing to an old phone there will be a $20 fee. If your upgrading and your the secondary line, there will be a $20 fee. Keep this mind on any upgrade or exchange with a phone. The only time this fee maybe waived is if your a VIP customer. Ask your local store on how to become a VIP customer.

[bong_water]

At our location we wont turn a customer away but if none of the reps have taken cash and all we have is our 100.00 base in the drawer we dont do cash refunds unless it is for a small amount that we pretty much know we can make up through the day before we cash out. most of the time thats not an issue because all you have to do is take one bill payment. Another choice is we offer to have the refund sent as a check to the customer.

[bong_water]

All returns will be charged a $20 device fee if there is more than 15 mins on the phone. The only time this fee will be waived is if your phone is dead. If you would like to switch to another model there will be a $20 fee. If your changing to an old phone there will be a $20 fee. If your upgrading and your the secondary line, there will be a $20 fee. Keep this mind on any upgrade or exchange with a phone. The only time this fee maybe waived is if your a VIP customer. Ask your local store on how to become a VIP customer.

This is going away. There will soon be a $35.00 restocking fee on all devices returned or exchanged for a different model.

[Unregistered]

I just bought 3 phones and initiated a 2 yr contract with Verizon. Within a week my company hosted an employee appreciation event where a Sprint rep was there and offered us a 25 per cent discount on their plans and great phone deals. So, I decided to save over $400 a year and switch to Sprint tonite. I gathered my phones and boxes and all and went to the Sprint store to return my phones as I had been instructed I could do within 30 days. I was told by a not so pleasant female manager that there would be a $20 per phone restocking charge. I was never advised of this charge at the time of my inquiring what their return policy was at the time of the sale. Apparently it says there is a $20 activation initiation on exchanges or upgrades on the receipt-of which you don't see until the deal is signed and delivered! A return is not an exchange or an upgrade!!! I was never told by the Verizon rep who gladly signed me up for Verizon in the store, but failed to advise me of the fee to return the phones-he did say they had a 30 days return policy-no problem! HA! Failure to disclose the fee is a scam in my eyes!!!!!!!!! I called cust service and they weren't willing to budge. Don't go with Verizon-Sprint has no restocking fee or such fees!!!!! Verizon has lost my business plus I will now be telling anyone who mentions cell phone plans to avoid Verizon because they are honest and upfront about fees.

[Maarek Stele]

I just bought 3 phones and initiated a 2 yr contract with Verizon. Within a week my company hosted an employee appreciation event where a Sprint rep was there and offered us a 25 per cent discount on their plans and great phone deals. So, I decided to save over $400 a year and switch to Sprint tonite. I gathered my phones and boxes and all and went to the Sprint store to return my phones as I had been instructed I could do within 30 days. I was told by a not so pleasant female manager that there would be a $20 per phone restocking charge. I was never advised of this charge at the time of my inquiring what their return policy was at the time of the sale. Apparently it says there is a $20 activation initiation on exchanges or upgrades on the receipt-of which you don't see until the deal is signed and delivered! A return is not an exchange or an upgrade!!! I was never told by the Verizon rep who gladly signed me up for Verizon in the store, but failed to advise me of the fee to return the phones-he did say they had a 30 days return policy-no problem! HA! Failure to disclose the fee is a scam in my eyes!!!!!!!!! I called cust service and they weren't willing to budge. Don't go with Verizon-Sprint has no restocking fee or such fees!!!!! Verizon has lost my business plus I will now be telling anyone who mentions cell phone plans to avoid Verizon because they are honest and upfront about fees. It is possible to climb the management ladder, explained that the return policy was not discussed, if the conversation goes smoothly, than you should get those fees waved. There's always someone who'll help the customer while others will do anything by the book.

[helbigtw]

Maybe someone in this thread can help me out. I renewed my Verizon contract in 5/2008, which now I regret. Went to the store (Authorized Verizon Retail) to renew, and purchased the best phone they had, the Samsung SCH i760. The phone lasted 5 months before the touch-screen portion went out. Would not allign, difficult to press the screen. Keep in mind I had my first Verizon phone, Motorola e815 for like 2.5 years with no problems. So Verizon sent me a replacement i760 after I called them to let them know my phone only lasted 5 months. My "FRU" has lasted 1 month, before the buttons are depressed and won't come back out, the screen is going white, and the phone will not ring but for 1/2 ring before going to missed call. I have hard reset the phone too. Verizon is sending me my 3rd phone now. I called support and they elevated to a "manager" who refuses an exchange for any other phone, even if I pay the difference. He explained a defective phone would be one that was replaced 3 times in one month. I just wanted the best phone, and I got the worst, and there's nothing I can do about it. Every person who owns this phone is having the same problem.
Do I have any options to get a different phone? I mean how rediculous is this place?

[Prius23]

Helbigtw,
I cannot believe you are going through what I am going through with the Samsung i760!!! I also used my Motorola E815 for 2 years without a glitch. Then, I renewed in 05/08 and got the i760. About a month ago, my screen went out and I went into an Authorized Verizon dealer. Now, unlike your case, the Verizon manager did switch out my phone with the VX6800 Verizon because they were trying to find something that was comparable. They renewed my contract for another year but never discussed this with me. I did not mind since I figured they gave me a brand new phone. After playing with the XV6800 for two weeks, I discovered that the speakerphone was horrible. I use the speakerphone heavily in the car since in Calif we can no longer hold a cell phone. With the i760, the speakerphone is great. SO, I called the CSR and explained that the VX6800 was a swop but I wanted my old phone back. Well, he tracked one for me and it came in last week. It came in a white box so I knew it had to be a refurbished one. well, Yesterday, yes, yesterday, only a week?? Well, the screen blacked out on me again!!! The CSR told me that he could only swop out the same phone which I don't mind. However, this time, he will send out a brand new i760. I just called CSR today and the phone should come in tomm or Monday. I don't think we will ever be able to swop with the newer phones that just came out because they have the data plan attached and I do not want to pay for the data charge. What a waste of time we are in....

[bong_water]

I just bought 3 phones and initiated a 2 yr contract with Verizon. Within a week my company hosted an employee appreciation event where a Sprint rep was there and offered us a 25 per cent discount on their plans and great phone deals. So, I decided to save over $400 a year and switch to Sprint tonite. I gathered my phones and boxes and all and went to the Sprint store to return my phones as I had been instructed I could do within 30 days. I was told by a not so pleasant female manager that there would be a $20 per phone restocking charge. I was never advised of this charge at the time of my inquiring what their return policy was at the time of the sale. Apparently it says there is a $20 activation initiation on exchanges or upgrades on the receipt-of which you don't see until the deal is signed and delivered! A return is not an exchange or an upgrade!!! I was never told by the Verizon rep who gladly signed me up for Verizon in the store, but failed to advise me of the fee to return the phones-he did say they had a 30 days return policy-no problem! HA! Failure to disclose the fee is a scam in my eyes!!!!!!!!! I called cust service and they weren't willing to budge. Don't go with Verizon-Sprint has no restocking fee or such fees!!!!! Verizon has lost my business plus I will now be telling anyone who mentions cell phone plans to avoid Verizon because they are honest and upfront about fees.


i get this every day at my store. guess what.... you signed a contract. its not verizons fault you failed to read what you were agreeing to. if verizon had to tell you everything that was in the contract you would be there for days. oh and you dont even have to read the whole contract. its on the reciept about 5 lines down from your signature. dont blame people for your carelessness to read what you sign.

[Unregistered]

Some of you Verizon representatives are just nasty! I hope you try to return something one day and get someone just like you! Now, for the nice and understanding ones I have a question. I have a Voyager and the battery port came loose and would not charge. The store replaced it no problem. That was three weeks ago. Now the replacement phone is doing the exact same thing. This time they are telling me that it is physical damage and I have to pay 50.00 for it. What kind of BS is this? You mean your policy changed in the last 2 weeks? How can you damage something inside your phone? If I thought I had damaged it I would gladly pay 50.00 for a new one but this is a manufactures defect and I should not have to pay to replace it. One customer service rep agrees with me and the other says I have to pay. I am not backing down on this one. I will keep fighting them if I have to go to every store in the state and call customer service every day. Is anyone else having this problem?

[bong_water]

The charging port comming loose is physical damage. ive never had a single problem with my charging port and i have a refurbished phone. Everyone always thinks that refurbished phones are so bad. All the ones i have had in the past have worked fine. Everyone just thinks they are going to have problems with them but have the assumption that a new phone isnt going to. if that were the case then you wouldnt be worrying about getting your phone thats new replaced. If you pull your charger out wrong or you talk on the phone while its plugged in can cause it to break.

[Unregistered]

Thanks for your input. I just find it hard to believe that a phone will do that in 3 weeks time. Anyway, I talked to a very NICE Verizon rep at the store and they replaced the phone without charging me. Thank goodness there are still Verizon employees who are actually nice and helpful to their customers instead of talking about what idiots they are. Can't judge all of them by the few nasty ones on this board. Anyway, problem solved. Hopefully I won't need to read any more of these nasty comments again. Good luck everyone!

[bong_water]

The reps on here are doing there job correctly. If you read the actual manufacturer warrenty that comes with the phone you would know that its not covered. its not the fault of the rep to uphold company policy. They replaced your device as an exception which many reps do. More exceptions then you could ever imagine. Dont look at the reps as nasty just because they tell you something that you dont want to hear. thats not the definition of a nice or nasty rep. Ive had many customers that have physical damage to there phones and get mad at me because i wont replace it for them.

[trentsinmypants]

dang BW, are you a CSR or RSR?

Keep in mind guys that us reps deal with all sorts of customers who come in claiming all sorts of different things. My personal policy is that if a customer comes up to me and is honest from the get-go, then I will go a little further in trying to help them. The moment someone comes up to me and they are rude, show signs of attitude, or flat out play dumb with me, thats when i stick to company policy. BE HONEST WITH THE REP THAT IS WORKING WITH YOU, i cannot stress this enough.

If the person is honest and admits to damaging their phone, I will take several things into consideration when it comes to replacing a device. I look at how long they have been a customer (even though this doesnt REALLY matter), payment history (why should i reward someone who NEVER pays their bill on time?), how many units have they gone through in the past six months, and when their upgrade period is.

With the voyager (and any phone that shares the same charging port), all VZW emps know that its very touchy and can be damaged under slight pressure. Is this VZW's fault? Not at all. We are a service provider, not a phone manufacturer. I do however feel its my job to keep my customers happy (within reason) and thus I will exchange phones like the Voyager in order to keep my customers in touch with their families. Once ive done the exchange, I show the customers how to properly remove the charger from the phone as well as advise them NOT to talk on the phone while its charging. After that, I notate the account saying that the customer has been educated completely on how to use the charging port and that any further exchanges for the same reason need to be done on a case by case basis.

[Unregistered]

but i think it is way too late and they will add all sorts of charges to me charges.